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Blue Screen and Random Crashes and Freeze


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#1 jasonsmith

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Posted 09 September 2011 - 02:16 PM

I have a

Gateway NV53A AMD Phenom 11 X2 N660
ATI Mobility Radeon HD4250 and 3GB DDR3 Memory and 320GB HDD

I am running Windows 7 64 bit. It crashes basically whenever computer goes to sleep mode and when I try to hit enter and wake up the system from sleep mode I get this blue screen issue and below is what I get.

Any suggestions please? And also I have no background in computers that much...So some step by step instructions would be very much helpful. So for now I have did system restore but I suspect the problem is not entirely fixed.

Thanks in advance,

Jason

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050033
BCP3: 00000000000006F8
BCP4: FFFFF80002E82890
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\090911-22791-01.dmp
C:\Users\Punukollu\AppData\Local\Temp\WER-34117-0.sysdata.xml

And also can you please let me know as to how can I send these 2 files to you since I couldn't find it!!! Any help is very much appreciated!!!!

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#2 cryptodan

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Posted 09 September 2011 - 02:25 PM

We need to know more about your BSODs...

Download BlueScreenView (in Zip file)

No installation required.

Unzip downloaded file and double click on BlueScreenView.exe file to run the program and When scanning is done, go to Edit > Select All.

Then go to File > Save Selected Items, and save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Compliments of Broni

#3 jasonsmith

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Posted 09 September 2011 - 02:40 PM

Thank you so much for your fast response!!!!

I have downloaded the BlueScreen View Zip view and ran the BlueScreen View.exe file ...however it returned saying 0 crashes....and therefore I don't see any file to save or send it to you...

Does that mean that because I did system restore before when I got the error message it's all fixed now???

Not sure...Can you please confirm that it's all ok...

Regards,

Jason

#4 cryptodan

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Posted 09 September 2011 - 02:49 PM

It just means that when you get another BSOD rerun bluescreenview.




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