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computer freezing often, defraged, scanned and no infections found.


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#1 Rachel1786

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Posted 08 September 2011 - 09:00 PM

For a while now my computer will randomly freeze to the point where the clock stops and I can't even move the mouse, the only thing I can do it just hold the power button till it turns off. It's very annoying but I've been just dealing with it. over the last few months I've done numerous different virus and malware scans, none have turned up anything major. I've defraged with smart defrag 2. Recently I moved a large amount of files from my hard drive to my external(I only have 30gbs used now). Today I installed more RAM, I only had .99GB so I figured maybe more RAM would help, I'm up to 3.24GBs now but a few hours after I installed them it froze again. Sometimes it will freeze what I'm on it, other I will come home from work and it will be frozen(I turn it on in the morning and then off before bed).

Windows XP media center
version 2002
service pack 3

Gateway GM5259E
pentium D CPU 2.8GHz
2.81GHz 3.24GB Ram

Thank you in advance for any help!

Edited by hamluis, 27 September 2011 - 07:11 AM.
Moved to Internal Hardware from XP.


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#2 whoabuddy

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Posted 08 September 2011 - 09:17 PM

I have had this same problem occur when there were errors in the NTFS partition, have you run CHKDSK at all? Follow the steps below to enable it on the next reboot:

Open My Computer
Right-click on Local Disk (C:\)
Choose Properties
Click on the Tools tab
Click Check Now...
Check both boxes
- Automatically fix file system errors
- Scan for and attempt recovery of bad sectors
Click Start

You will receive a message that the disk check cannot run while the Windows files are in use, just click Yes and the scan will be scheduled for your next restart.

From Microsoft's website:

CHKDSK

chkdsk drive /p /r
The chkdsk command checks the specified drive and repairs or recovers the drive if the drive requires it. The command also marks any bad sectors and it recovers readable information.

You can use the following options: /p Does an exhaustive check of the drive and corrects any errors.
/r Locates bad sectors and recovers readable information. Note If you specify the /r option, the /p option is implied. When you specify the chkdsk command without arguments, the command checks the current drive with no options in effect.



Once CHKDSK is complete it will log an event in the Windows Event Viewer under Application with a source of Winlogon. Go to Start > Run > eventvwr.msc (or access through Control Panel > Administrative Tools > Event Viewer) and post up the results.
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#3 Rachel1786

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Posted 08 September 2011 - 11:08 PM

wow there are a bunch of "events" in there, I think this is the right one.

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.
Cleaning up instance tags for file 0x15f0.
Cleaning up minor inconsistencies on the drive.
Cleaning up 1665 unused index entries from index $SII of file 0x9.
Cleaning up 1665 unused index entries from index $SDH of file 0x9.
Cleaning up 1665 unused security descriptors.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.
Windows has made corrections to the file system.

189816007 KB total disk space.
37696640 KB in 148555 files.
62152 KB in 16015 indexes.
0 KB in bad sectors.
455403 KB in use by the system.
65536 KB occupied by the log file.
151601812 KB available on disk.

4096 bytes in each allocation unit.
47454001 total allocation units on disk.
37900453 allocation units available on disk.

Internal Info:
70 3f 04 00 e5 82 02 00 2a f0 03 00 00 00 00 00 p?......*.......
c5 40 00 00 02 00 00 00 8a 0b 00 00 00 00 00 00 .@..............
26 50 e4 0e 00 00 00 00 0e 0d f0 49 00 00 00 00 &P.........I....
56 37 59 37 00 00 00 00 86 b8 02 42 04 00 00 00 V7Y7.......B....
f6 af f2 f5 07 00 00 00 0a 4c c9 ce 0c 00 00 00 .........L......
a0 b1 e3 a6 00 00 00 00 28 3e 07 00 4b 44 02 00 ........(>..KD..
00 00 00 00 00 00 d2 fc 08 00 00 00 8f 3e 00 00 .............>..

Windows has finished checking your disk.
Please wait while your computer restarts.


For more information, see Help and Support Center at

#4 whoabuddy

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Posted 08 September 2011 - 11:24 PM

That was the one I was looking for, and it looks like CHKDSK was able to clean a few things up. Please run it a second time, in my experience I had to run it twice, and it ran clean the third time after which the computer stopped locking up.

How often has the computer been freezing? How big is the hard drive and/or partition that Windows is installed on?
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#5 Rachel1786

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Posted 08 September 2011 - 11:29 PM

I will run it again and post the results, maybe it will be quicker this time lol. Sometimes it will freeze a few times in one day and then there are times where I go days or even weeks with no problems, there really doesn't seem to be a pattern to it. The hard drive is pretty small, total capacity is 181GB, used is 36.4GB. The D recovery drive(not sure exactly what it's for honestly) is 5.26GB used is 3.43GB...off to run another check, hopefully not 2 hours this time lol

#6 Rachel1786

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Posted 09 September 2011 - 01:17 AM

here is the second scan


Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1001
Date: 9/9/2011
Time: 2:03:45 AM
User: N/A
Computer: RACHEL
Description:
Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.
Cleaning up minor inconsistencies on the drive.
Cleaning up 3 unused index entries from index $SII of file 0x9.
Cleaning up 3 unused index entries from index $SDH of file 0x9.
Cleaning up 3 unused security descriptors.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.

189816007 KB total disk space.
37704972 KB in 148664 files.
62152 KB in 16116 indexes.
0 KB in bad sectors.
455915 KB in use by the system.
65536 KB occupied by the log file.
151592968 KB available on disk.

4096 bytes in each allocation unit.
47454001 total allocation units on disk.
37898242 allocation units available on disk.

Internal Info:
70 3f 04 00 b7 83 02 00 f8 f0 03 00 00 00 00 00 p?..............
c5 40 00 00 02 00 00 00 0c 05 00 00 00 00 00 00 .@..............
d2 65 b9 0e 00 00 00 00 c2 d1 f4 49 00 00 00 00 .e.........I....
b6 22 16 2a 00 00 00 00 26 de 28 42 04 00 00 00 .".*....&.(B....
06 e1 20 f5 07 00 00 00 9c 2e 9a c0 0c 00 00 00 .. .............
f0 74 e4 a6 00 00 00 00 28 3e 07 00 b8 44 02 00 .t......(>...D..
00 00 00 00 00 30 54 fd 08 00 00 00 f4 3e 00 00 .....0T......>..

Windows has finished checking your disk.
Please wait while your computer restarts.


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

#7 whoabuddy

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Posted 09 September 2011 - 08:21 AM

Thank you for running it a second time, according to the log CHKDSK was able to repair some more inconsistencies in the drive, has the computer frozen at all since the second scan? Hopefully this resolves your problem, but if you continue to have an issue let us know!
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#8 Rachel1786

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Posted 09 September 2011 - 08:21 PM

So far so good, I went to bed shortly after the last scan, the computer has been on most of the day today but I was only on for a bit this morning and just got on it now. It was fine after running all day, I will be sure to post back if it happens again, like I said there are times where it will go weeks before it freezes again. Thanks for your help!

#9 whoabuddy

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Posted 09 September 2011 - 09:01 PM

I'm happy I could help! Hopefully this fixes the issue for you, and if not, don't hesitate to come back and post again!
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#10 abauw

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Posted 09 September 2011 - 09:02 PM

If your Computer get freeze again. Could you check your Processor Heat? Pentium D usually produce more heat and if it overheat usually will make your Windows freeze for a while and everything will get slower.

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#11 Rachel1786

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Posted 09 September 2011 - 09:33 PM

If your Computer get freeze again. Could you check your Processor Heat? Pentium D usually produce more heat and if it overheat usually will make your Windows freeze for a while and everything will get slower.

how would I do that?

#12 whoabuddy

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Posted 09 September 2011 - 09:46 PM

You can download a program that will tell you the temperature of your processor, I've used Core Temp for this in the past, there was a HP laptop that randomly turned off and it turned out the CPU was overheating.

The direct download link is here.

Let me know if I can provide any additional info!
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#13 Rachel1786

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Posted 09 September 2011 - 11:05 PM

The computer is seeming sluggish again, sometimes that it happens before it freezes, other times it doesn't. Figure running the core temp couldn't hurt. I'm not sure if there is a certain report or anything I should post but it says
processor #0: Temperature readings
Tj. Max: 32F
Core #2 Min 32F Max 32F Load 34%(but keeps changing lowest I think was 16% highest was 45%)
Core#1 same except load was anywhere from 6%-16%

ETA:Wish I noticed that BEFORE I typed all that out! :whistle:
[attachment=106680:CoreTemp-Scr.png]

Edited by Rachel1786, 09 September 2011 - 11:10 PM.


#14 whoabuddy

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Posted 10 September 2011 - 08:42 AM

That's interesting, I researched the Intel Pentium D 820 processor and it sounds like the average temp is 35-40 degrees, but all of the sites I look at list the temperature in Celsius. Either way, you are either at the correct temperature or way below it!

I'm not sure what step to take next, however I'm sure another member will pick up where I left off, and I am going to continue to monitor the topic in case I can give any additional input.

Best of luck in figuring it out!
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#15 hamluis

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Posted 10 September 2011 - 11:22 AM

You might take a look in Event Viewer, paying attention to the errors (not info items or warnings noted).

Double-click on a given line item to see the detail. Any error indicating a drive/disk or NTFS should be a concern, among others.

Do not post your Event Viewer log.

How To Use Event Viewer - http://www.bleepingcomputer.com/forums/topic40108.html

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