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Microsoft Security Essentials access denied


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3 replies to this topic

#1 BetseySaysGRR

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Posted 08 September 2011 - 08:29 AM

I'm having this same issue. I tried to do the security check. First, it said something about a missing .dll and now it says that windows cannot find security check/securitycheck.bat.

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#2 Broni

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Posted 08 September 2011 - 10:17 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 BetseySaysGRR

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Posted 09 September 2011 - 05:05 PM

Results of screen317's Security Check version 0.99.7
Windows XP Service Pack 3
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Enabled!
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Adobe Reader 6.0.1
Out of date Adobe Reader installed!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Malwarebytes' Anti-Malware mbam.exe
``````````End of Log````````````


MiniToolBox by Farbar
Ran by HP_Administrator (administrator) on 08-09-2011 at 13:00:01
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : your-55e5f9e3d2

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : gha.chartermi.net



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : gha.chartermi.net

Description . . . . . . . . . . . : Intel® PRO/100 VE Network Connection

Physical Address. . . . . . . . . : 00-13-D4-33-1E-7D

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.100

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 24.247.15.53

66.189.0.100

24.178.162.3

Lease Obtained. . . . . . . . . . : Thursday, September 08, 2011 12:41:36 PM

Lease Expires . . . . . . . . . . : Friday, September 09, 2011 12:41:36 PM

Server: vip01aldlmi.aldl.mi.charter.com
Address: 24.247.15.53

Name: google.com
Addresses: 74.125.225.82, 74.125.225.84, 74.125.225.80, 74.125.225.83
74.125.225.81



Pinging google.com [74.125.225.48] with 32 bytes of data:



Reply from 74.125.225.48: bytes=32 time=16ms TTL=54

Reply from 74.125.225.48: bytes=32 time=15ms TTL=54



Ping statistics for 74.125.225.48:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 15ms, Maximum = 16ms, Average = 15ms

Server: vip01aldlmi.aldl.mi.charter.com
Address: 24.247.15.53

Name: yahoo.com
Addresses: 98.137.149.56, 209.191.122.70, 67.195.160.76, 69.147.125.65
72.30.2.43



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:



Reply from 209.191.122.70: bytes=32 time=43ms TTL=50

Reply from 209.191.122.70: bytes=32 time=39ms TTL=50



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 39ms, Maximum = 43ms, Average = 41ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 13 d4 33 1e 7d ...... Intel® PRO/100 VE Network Connection - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.100 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.1.0 255.255.255.0 192.168.1.100 192.168.1.100 20
192.168.1.100 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.100 192.168.1.100 20
224.0.0.0 240.0.0.0 192.168.1.100 192.168.1.100 20
255.255.255.255 255.255.255.255 192.168.1.100 192.168.1.100 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/08/2011 11:30:20 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 6.0.2900.2180, faulting module unknown, version 0.0.0.0, fault address 0x07da45d0.
Processing media-specific event for [iexplore.exe!ws!]


System errors:
=============
Error: (09/08/2011 00:57:07 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Windows XP (KB980218).

Error: (09/08/2011 00:56:49 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Windows XP (KB952954).

Error: (09/08/2011 00:56:42 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Windows XP (KB959426).

Error: (09/08/2011 00:56:02 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Windows XP (KB960859).

Error: (09/08/2011 00:54:18 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Windows XP (KB974318).

Error: (09/08/2011 00:54:10 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Windows XP (KB969059).

Error: (09/08/2011 00:53:51 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Windows XP (KB950974).

Error: (09/08/2011 00:53:46 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Windows XP (KB978037).

Error: (09/08/2011 00:53:41 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Windows XP (KB975713).

Error: (09/08/2011 00:53:34 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Windows XP (KB971657).


Microsoft Office Sessions:
=========================
Error: (09/08/2011 11:30:20 AM) (Source: Application Error)(User: )
Description: iexplore.exe6.0.2900.2180unknown0.0.0.007da45d0


=========================== Installed Programs ============================

Adobe Acrobat - Reader 6.0.2 Update (Version: 6.0.2)
Adobe Reader 6.0.1 (Version: 006.000.001)
Agere Systems PCI Soft Modem
AiO_Scan (Version: 47.0.1.000)
AiOSoftware (Version: 47.0.1.000)
Blackhawk Striker 2 from HP Media Center (remove only)
Blasterball 2 from HP Media Center (remove only)
Blasterball 2 Holidays from HP Media Center (remove only)
Blasterball 2 Remix from HP Media Center (remove only)
Bounce Symphony from HP Media Center (remove only)
BufferChm (Version: 45.4.157.000)
CameraDrivers (Version: 4.5.0.211)
Copy (Version: 45.4.157.000)
CP_AtenaShokunin1Config (Version: 45.4.131.000)
cp_dwSharkTaleAlbums1 (Version: 45.4.157.000)
cp_dwSharkTaleCards1 (Version: 45.4.157.000)
cp_dwShrek2Albums1 (Version: 45.4.157.000)
cp_dwShrek2Cards1 (Version: 45.4.157.000)
CP_PLSBusinessFlyers (Version: 45.4.157.000)
CreativeProjects (Version: 45.4.157.000)
CreativeProjectsTemplates (Version: 45.4.157.000)
Crystal Maze from HP Media Center (remove only)
CueTour (Version: 45.4.157.000)
Destinations (Version: 45.4.157.000)
Director (Version: 45.4.157.000)
DocProc (Version: 4.5.0.0)
DocumentViewer (Version: 45.4.157.000)
Easy Internet Sign-up (Version: FE UI-3.2.0.1491)
Fax (Version: 47.0.1.000)
Final Drive Nitro from HP Media Center (remove only)
GemMaster Mystic
Google Toolbar for Internet Explorer
Help and Support Additions (Version: 3.0.5)
High Definition Audio Driver Package - KB888111 (Version: 20040219.000000)
HP Boot Optimizer (Version: 1.0.2)
HP Deskjet Printer Preload (Version: 10.1.0)
HP Help and Support 4.0 (Version: 4.00.0025)
HP Image Zone 4.8.6 (Version: 4.8.6)
HP Image Zone for Media Center PC (Version: 1.02.001)
HP Image Zone Plus 4.8.6 (Version: 4.8.6)
HP Photosmart Cameras 4.5 (Version: 4.5)
HP Product Assistant (Version: 2.0.0.0)
HP PSC & OfficeJet 4.7
HP Software Update (Version: 3.0.2.991)
HP Tunes (Version: 2.0.0.0)
HPIZplus450 (Version: 48.2.6.0)
HpSdpAppCoreApp (Version: 3.00.0000)
HPSystemDiagnostics (Version: 1.6.0.0)
InstantShare (Version: 45.4.157.000)
Intel® Graphics Media Accelerator Driver (Version: 6.14.10.4299)
Intel® PRO Network Connections Drivers
IntelliMover Data Transfer Demo
InterVideo WinDVD Player
InterVideo WinDVD Player (Version: 5.0-B11.776)
iTunes (Version: 4.7.1.32)
J2SE Runtime Environment 5.0 (Version: 1.5.0)
KBD
Lexibox Deluxe from HP Media Center (remove only)
LiveUpdate 2.5 (Symantec Corporation) (Version: 2.5.55.0)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft Office Standard Edition 2003 (Version: 11.0.5614.0)
Microsoft Plus! Dancer LE (Version: 1.1.0.3522)
Microsoft Plus! Digital Media Edition Installer (Version: 1.1.0.3500)
Microsoft Plus! Photo Story 2 LE (Version: 1.1.0.3463)
Microsoft Works (Version: 08.04.0623)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
muvee autoProducer 4.0 (Version: 4.00.050)
muvee autoProducer unPlugged - HPD (Version: 1.0.000)
Norton Security Center (Version: 2005.1.2.20)
Otto
Overball from HP Media Center (remove only)
PanoStandAlone (Version: 45.4.157.000)
PC-Doctor for Windows (Version: 1.06.005)
Phoenix Assault from HP Media Center (remove only)
PhotoGallery (Version: 45.4.157.000)
Photosmart 320,370,7400,8100,8400 Series (Version: 2.0)
Polar Bowler from HP Media Center (remove only)
Polar Golfer from HP Media Center (remove only)
PrintScreen (Version: 43.1.5.000)
PS2
PSPrinters06 (Version: 1.00.0000)
Python 2.2 pywin32 extensions (build 203)
Python 2.2.3 (Version: 2.2.3)
QFolder (Version: 1.00.0000)
QuickProjects (Version: 43.1.5.000)
QuickTime
Readme (Version: 47.0.1.000)
RealPlayer
Remove Microsoft Money 2005 installer
Remove Quicken New User Edition installer
Scan (Version: 4.5.0.0)
ScannerCopy (Version: 4.5.0.0)
Shooting Stars Pool from HP Media Center (remove only)
SkinsHP1 (Version: 45.4.157.000)
Slyder from HP Media Center (remove only)
Sonic Encoders (Version: 1.00)
Sonic Express Labeler (Version: 2.0.0)
Sonic MyDVD Plus (Version: 6.1.0)
Sonic RecordNow Audio (Version: 2.0.0)
Sonic RecordNow Copy (Version: 2.0.0)
Sonic RecordNow Data (Version: 2.0.0)
Sonic Update Manager (Version: 3.0.0)
SpySubtract
Super Granny from HP Media Center (remove only)
Tradewinds from HP Media Center (remove only)
TrayApp (Version: 45.4.157.000)
Unload (Version: 4.5.0)
Update Rollup 1 for Windows XP Media Center Edition 2005 with HDTV Support (KB873369)
Updates from HP
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 45.4.157.000)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Player 10 Hotfix [See KB889858 for more information]
Windows XP Media Center Edition 2005 KB888316
Windows XP Media Center Edition 2005 KB890629
Windows XP Media Center Edition 2005 KB895678
Windows XP Media Center Edition 2005 KB973768
Windows XP Service Pack 3 (Version: 20080414.031525)

========================= Memory info: ===================================

Percentage of memory in use: 57%
Total physical RAM: 1014.42 MB
Available physical RAM: 434.16 MB
Total Pagefile: 2441.32 MB
Available Pagefile: 1986.73 MB
Total Virtual: 2047.88 MB
Available Virtual: 1994.77 MB

========================= Partitions: =====================================

1 Drive c: (HP_PAVILION) (Fixed) (Total:223.37 GB) (Free:132.91 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:9.48 GB) (Free:3.14 GB) FAT32
5 Drive g: (HPR707) (Removable) (Total:1.89 GB) (Free:0.31 GB) FAT

========================= Users: ========================================

User accounts for \\YOUR-55E5F9E3D2

Administrator Guest HelpAssistant
HP_Administrator SUPPORT_388945a0 SUPPORT_fddfa904


**** End of log ****


Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7677

Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 8.0.6001.18702

9/9/2011 6:04:18 PM
mbam-log-2011-09-09 (18-04-18).txt

Scan type: Quick scan
Objects scanned: 309952
Time elapsed: 26 minute(s), 36 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

#4 Broni

Broni

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Posted 09 September 2011 - 08:29 PM

I still need GMER log.

My Website

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