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Tough Malware


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7 replies to this topic

#1 jmhntn

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Posted 08 September 2011 - 07:34 PM

Windows XP, Infected, Tried Tango, AVG, Norton, Microsoft and this virus is preventing any of them from running scans. I managed to refresh to a earlier date and that gave me some control. But Google and Bing have been hichacked and none of my security is on.Tried them all in SAFE mode and live, I can download the set up, but cannot run.
Before I take it into the shop, any thoughts?
JIm

Edited by Budapest, 08 September 2011 - 07:37 PM.
Moved from AntiVirus, Firewall and Privacy Products and Protection Methods ~Budapest


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#2 Broni

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Posted 08 September 2011 - 09:54 PM

Welcome aboard Posted Image

Restart computer in Safe Mode with Networking.

Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.

There are 4 different versions. If one of them won't run then download and try to run the other one.

Vista and Win7 users need to right click Rkill and choose Run as Administrator

You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

* Rkill.com
* Rkill.scr
* Rkill.exe


* Double-click on the Rkill desktop icon to run the tool.
* If using Vista or Windows 7 right-click on it and choose Run As Administrator.
* A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
* If not, delete the file, then download and use the one provided in Link 2.
* If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
* Do not reboot until instructed.
* If the tool does not run from any of the links provided, please let me know.

Then go with this right away....

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

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#3 jmhntn

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Posted 10 September 2011 - 06:27 PM

Thanks for the help, it worked perfect for a day, but now it is back. It disabled my Anti-Virus tool on my updated AVG, I ran all the Rkill programs and was not able to run any Malware tools. But I still have control of Explorer and of course Firefox and it hasn't highjacked Google so far.
Thoughts?

#4 Broni

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Posted 10 September 2011 - 09:56 PM

We're not done.
I need to see Malwarebytes log.

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#5 jmhntn

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Posted 10 September 2011 - 11:35 PM

I cannot open Malwarbyte..I get this error message " Windows cannot access the specified device,path or file.You may not have the appropriate permission to access the item." Also the desktop icon has changed to a generic square

#6 Broni

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Posted 11 September 2011 - 11:36 AM

@ jmhntn

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#7 jmhntn

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Posted 11 September 2011 - 06:33 PM

Interesting development, I was downloading AVG again to see if I could do anything with it. During the set up a window popped up asking me if I wanted to remove or repair the existing AVG. I chose repair, and it repaired just fine, then I was able to reload Malwarbytes and perform a scan and successfully removed all the infections. Seems to be running just fine...time will tell, keeping my fingers crossed.

Thank you everyone for all your help.

#8 Broni

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Posted 11 September 2011 - 06:42 PM

Good luck then :)

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