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can't update avira!!! HELP


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#1 milanesse

milanesse

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Posted 08 September 2011 - 07:45 AM

when I try to update avira antivirus premium 2012 it can not be done.it says that error occurred during file download.Here is the report that avira give:


Avira Antivirus Premium 2012 Updater
Complete product update

Creation time: Thursday, September 08, 2011 14:46:07

Operating system:
Windows XP (Service Pack 3) [5.1.2600] 32 bit

Product information:
Product version: 12.0.0.803
Updater: C:\Program Files\Avira\AntiVir Desktop\update.exe 12.0.13.60
Update resource: C:\Program Files\Avira\AntiVir Desktop\updaterc.dll 12.0.0.63
Library: C:\Program Files\Avira\AntiVir Desktop\update.dll 1.0.0.8
GUI: C:\Program Files\Avira\AntiVir Desktop\updgui.dll 12.0.3.59

Temp Directory: C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\
Backup folder: C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\BACKUP\
Installation Directory: C:\Program Files\Avira\AntiVir Desktop\
Updater folder: C:\Program Files\Avira\AntiVir Desktop\
AppData folder: C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\

Proxy settings:
System settings used

14:46:08 [UPD] [INFO] Checking whether newer files are available.
14:46:08 [UPD] [INFO] Select update server 'http://62.146.87.171/update'.
14:46:08 [UPD] [INFO] Downloading of 'http://62.146.87.171/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
14:46:09 [UPD] [INFO] Downloading of 'http://62.146.87.171/update/idx/wks_avira12-win32-en-pepr.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\wks_avira12-win32-en-pepr.idx'.
14:46:09 [UPDLIB] [ERROR] Download manager: File http://62.146.87.171/update/idx/wks_avira12-win32-en-pepr.idx not found
14:46:09 [UPDLIB] [ERROR] Retrying...
14:46:09 [UPD] [INFO] Downloading of 'http://62.146.87.171/update/idx/wks_avira12-win32-en-pepr.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\wks_avira12-win32-en-pepr.idx'.
14:46:09 [UPDLIB] [ERROR] Download manager: File http://62.146.87.171/update/idx/wks_avira12-win32-en-pepr.idx not found
14:46:09 [UPDLIB] [ERROR] Retrying...
14:46:09 [UPD] [INFO] Downloading of 'http://62.146.87.171/update/idx/wks_avira12-win32-en-pepr.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\wks_avira12-win32-en-pepr.idx'.
14:46:09 [UPDLIB] [ERROR] Download manager: File http://62.146.87.171/update/idx/wks_avira12-win32-en-pepr.idx not found
14:46:09 [UPD] [INFO] Select update server 'http://62.146.87.172/update'.
14:46:09 [UPD] [INFO] Downloading of 'http://62.146.87.172/update/idx/wks_avira12-win32-en-pepr.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\wks_avira12-win32-en-pepr.idx'.
14:46:09 [UPDLIB] [ERROR] Download manager: File http://62.146.87.172/update/idx/wks_avira12-win32-en-pepr.idx not found
14:46:09 [UPDLIB] [ERROR] Retrying...
14:46:09 [UPD] [INFO] Downloading of 'http://62.146.87.172/update/idx/wks_avira12-win32-en-pepr.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\wks_avira12-win32-en-pepr.idx'.
14:46:09 [UPDLIB] [ERROR] Download manager: File http://62.146.87.172/update/idx/wks_avira12-win32-en-pepr.idx not found
14:46:09 [UPDLIB] [ERROR] Retrying...
14:46:09 [UPD] [INFO] Downloading of 'http://62.146.87.172/update/idx/wks_avira12-win32-en-pepr.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\wks_avira12-win32-en-pepr.idx'.
14:46:09 [UPDLIB] [ERROR] Download manager: File http://62.146.87.172/update/idx/wks_avira12-win32-en-pepr.idx not found
14:46:09 [UPD] [INFO] Select update server 'http://80.190.130.226/update'.
14:46:09 [UPD] [INFO] Downloading of 'http://80.190.130.226/update/idx/wks_avira12-win32-en-pepr.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\wks_avira12-win32-en-pepr.idx'.
14:46:09 [UPDLIB] [ERROR] Download manager: File http://80.190.130.226/update/idx/wks_avira12-win32-en-pepr.idx not found
14:46:09 [UPDLIB] [ERROR] Retrying...
14:46:09 [UPD] [INFO] Downloading of 'http://80.190.130.226/update/idx/wks_avira12-win32-en-pepr.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\wks_avira12-win32-en-pepr.idx'.
14:46:09 [UPDLIB] [ERROR] Download manager: File http://80.190.130.226/update/idx/wks_avira12-win32-en-pepr.idx not found
14:46:09 [UPDLIB] [ERROR] Retrying...
14:46:09 [UPD] [INFO] Downloading of 'http://80.190.130.226/update/idx/wks_avira12-win32-en-pepr.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\wks_avira12-win32-en-pepr.idx'.
14:46:10 [UPDLIB] [ERROR] Download manager: File http://80.190.130.226/update/idx/wks_avira12-win32-en-pepr.idx not found
14:46:10 [UPD] [INFO] Select update server 'http://80.190.130.227/update'.
14:46:10 [UPD] [INFO] Downloading of 'http://80.190.130.227/update/idx/wks_avira12-win32-en-pepr.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\wks_avira12-win32-en-pepr.idx'.
14:46:10 [UPDLIB] [ERROR] Download manager: File http://80.190.130.227/update/idx/wks_avira12-win32-en-pepr.idx not found
14:46:10 [UPDLIB] [ERROR] Retrying...
14:46:10 [UPD] [INFO] Downloading of 'http://80.190.130.227/update/idx/wks_avira12-win32-en-pepr.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\wks_avira12-win32-en-pepr.idx'.
14:46:10 [UPDLIB] [ERROR] Download manager: File http://80.190.130.227/update/idx/wks_avira12-win32-en-pepr.idx not found
14:46:10 [UPDLIB] [ERROR] Retrying...
14:46:10 [UPD] [INFO] Downloading of 'http://80.190.130.227/update/idx/wks_avira12-win32-en-pepr.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\wks_avira12-win32-en-pepr.idx'.
14:46:10 [UPDLIB] [ERROR] Download manager: File http://80.190.130.227/update/idx/wks_avira12-win32-en-pepr.idx not found
14:46:10 [UPD] [INFO] Select update server 'http://89.105.213.21/update'.
14:46:10 [UPD] [INFO] Downloading of 'http://89.105.213.21/update/idx/wks_avira12-win32-en-pepr.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\wks_avira12-win32-en-pepr.idx'.
14:46:10 [UPDLIB] [ERROR] Download manager: File http://89.105.213.21/update/idx/wks_avira12-win32-en-pepr.idx not found
14:46:10 [UPDLIB] [ERROR] Retrying...
14:46:10 [UPD] [INFO] Downloading of 'http://89.105.213.21/update/idx/wks_avira12-win32-en-pepr.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\wks_avira12-win32-en-pepr.idx'.
14:46:10 [UPDLIB] [ERROR] Download manager: File http://89.105.213.21/update/idx/wks_avira12-win32-en-pepr.idx not found
14:46:10 [UPDLIB] [ERROR] Retrying...
14:46:10 [UPD] [INFO] Downloading of 'http://89.105.213.21/update/idx/wks_avira12-win32-en-pepr.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\wks_avira12-win32-en-pepr.idx'.
14:46:10 [UPDLIB] [ERROR] Download manager: File http://89.105.213.21/update/idx/wks_avira12-win32-en-pepr.idx not found
14:46:10 [UPD] [INFO] Select update server 'http://89.105.213.22/update'.
14:46:10 [UPD] [INFO] Downloading of 'http://89.105.213.22/update/idx/wks_avira12-win32-en-pepr.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\wks_avira12-win32-en-pepr.idx'.
14:46:10 [UPDLIB] [ERROR] Download manager: File http://89.105.213.22/update/idx/wks_avira12-win32-en-pepr.idx not found
14:46:10 [UPDLIB] [ERROR] Retrying...
14:46:11 [UPD] [INFO] Downloading of 'http://89.105.213.22/update/idx/wks_avira12-win32-en-pepr.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\wks_avira12-win32-en-pepr.idx'.
14:46:11 [UPDLIB] [ERROR] Download manager: File http://89.105.213.22/update/idx/wks_avira12-win32-en-pepr.idx not found
14:46:11 [UPDLIB] [ERROR] Retrying...
14:46:11 [UPD] [INFO] Downloading of 'http://89.105.213.22/update/idx/wks_avira12-win32-en-pepr.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\wks_avira12-win32-en-pepr.idx'.
14:46:11 [UPDLIB] [ERROR] Download manager: File http://89.105.213.22/update/idx/wks_avira12-win32-en-pepr.idx not found
14:46:11 [UPDLIB] [ERROR] No other server, update aborted
14:46:11 [UPD] [ERROR] Generation of update structure failed. UpdateLib delivers error 537.


Summary:
********
0 Files downloaded
0 Files installed

Thursday, September 08, 2011 14:46:11

The update failed!

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#2 tos226

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Posted 08 September 2011 - 08:18 PM

Is it the 2012 beta? If so, you're testing and Avira will want your feedback.

Perhaps post a link to the information you posted here on their forum
http://forum.avira.com/wbb/index.php?page=Board&boardID=131




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