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Not enough privileges when reinstalling Norton Antivirus

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2 replies to this topic

#1 David892


  • Members
  • 4 posts
  • Local time:01:05 PM

Posted 08 September 2011 - 05:51 AM

Hi there!

I originally posted this problem in the "Am I Infected" section, but was advised to post it here. For your information, the original post ishere:

Here is a summary of my problem at the moment:

I recently used Combofix to remove a Zeroaccess Rootkit and it succesfully worked. (at least I think so...)

Upon restarting the computer, I noticed that my Norton auto-protect was disabled even though all my options were saying that auto-protect was enabled. I had a look at my processes and realised that rtvscan.exe was not listed (not running)

Thinking it was a result of running Combofix, I uninstalled Norton Antivirus (Corporate Edition 2004) and tried to reinstall it.

During the installation process, the operation was stopped at the beginning saying that I had insufficient privileges to modify the file rtvscan.exe. Even though I knew that I had admin privileges in my normal boot, I restarted the computer in safe admin mode but same results.

At the moment, I scan my computer with Malware Bytes and it tells me that nothing is infected. I also run Combofix and the rootkit does not show. However, it looks like GMER and DDS found traces of a rootkit and/or a possible infection.

So my question is: How can I reinstall Norton? Am I infected and I don't know it?

DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17
Run by DavidBB at 22:48:26 on 2011-09-07
Microsoft Windows XP Professionnel 5.1.2600.3.1252.2.1036.18.2046.1503 [GMT -4:00]
============== Running Processes ===============
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Program Files\Fichiers communs\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Soluto\SolutoService.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\iPod\bin\iPodService.exe
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.infinit.net/
uInternet Settings,ProxyOverride = *.local;<local>
mWinlogon: Userinit=c:\windows\system32\userinit.exe,c:\program files\soluto\soluto.exe /userinit
BHO: Aide pour le lien d'Adobe PDF Reader: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\fichiers communs\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\fichiers communs\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Programme d'aide de l'Assistant de connexion Windows Live: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\fichiers communs\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [nwiz] nwiz.exe /install
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [GBB36X Configure] c:\windows\system32\JMRaidTool.exe boot
mRun: [AppleSyncNotifier] c:\program files\fichiers communs\apple\mobile device support\AppleSyncNotifier.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
StartupFolder: c:\docume~1\alluse~1\menudm~1\progra~1\dmarra~1\adobea~1.lnk - c:\windows\installer\{ac76ba86-1033-0000-7760-000000000002}\SC_Acrobat.exe
StartupFolder: c:\docume~1\alluse~1\menudm~1\progra~1\dmarra~1\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
IE: Convert link target to Adobe PDF - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert to existing PDF - c:\program files\adobe\adobe acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - c:\program files\partygaming\partypoker\RunApp.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
Trusted Zone: hgmd.org\www
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/e/4/9/e494c802-dd90-4c6b-a074-469358f075a6/OGAControl.cab
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {0F7A9297-7268-11D1-B81A-00A076C01B0A} - hxxp://www.registrefoncier.gouv.qc.ca/Sirf/Script/14_05_04/CPCViewAX/CpcViewAX.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {25365FF3-2746-4230-9DA7-163CCA318309} - hxxp://inst.c-wss.com/n034p/EN/install/gtdownlr.cab
DPF: {3BB1D69B-A780-4BE1-876E-F3D488877135} - hxxp://download.microsoft.com/download/8/D/F/8DFE7E80-6169-4D60-8B09-2B49CE03762F/VirtualEarth3D.cab
DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} - hxxp://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-3-48.cab
DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader3.cab
DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1182310176171
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} - hxxp://3dlifeplayer.dl.3dvia.com/player/install/3DVIA_player_installer.exe
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {F5D98C43-DB16-11CF-8ECA-0000C0FD59C7} - hxxp://infolot.mrnf.gouv.qc.ca/ACGM/acgm.cab
DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com/activex/ractrl.cab?lmi=100
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Notify: LMIinit - LMIinit.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
================= FIREFOX ===================
FF - ProfilePath - c:\documents and settings\davidbb\application data\mozilla\firefox\profiles\pbs0w7lz.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.infinit.net/
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\\npGoogleUpdate3.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npbittorrent.dll
FF - plugin: c:\program files\virtools\3d life player\npvirtools.dll
FF - plugin: c:\program files\virtual earth 3d\npVE3D.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff
============= SERVICES / DRIVERS ===============
R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-10-23 64288]
R0 Soluto;Soluto;c:\windows\system32\drivers\Soluto.sys [2011-2-21 51144]
R2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\logmein\x86\rainfo.sys [2008-7-24 12856]
R2 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sys [2008-9-15 47640]
R2 SolutoService;Soluto PCGenome Core Service;c:\program files\soluto\SolutoService.exe [2011-7-7 376352]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-6-24 136176]
S3 ASPI;Advanced SCSI Programming Interface Driver;c:\windows\system32\drivers\aspi32.sys [2007-11-27 16512]
S3 gupdatem;Service Google Update (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-6-24 136176]
S3 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;"c:\program files\lavasoft\ad-aware\aawservice.exe" --> c:\program files\lavasoft\ad-aware\AAWService.exe [?]
S3 LMIGuardianSvc;LMIGuardianSvc;c:\program files\logmein\x86\LMIGuardianSvc.exe [2010-10-1 374152]
S3 nvnnio;nvnnio;c:\windows\system32\drivers\nvnnio.sys [2008-5-20 84992]
S3 SODI;SODI;c:\windows\system32\drivers\sam_miniport.sys --> c:\windows\system32\drivers\sam_miniport.sys [?]
S3 TomTomHOMEService;TomTomHOMEService;c:\program files\tomtom home 2\TomTomHOMEService.exe [2010-8-24 92008]
S4 LMIRfsClientNP;LMIRfsClientNP; [x]
=============== Created Last 30 ================
2011-09-07 04:29:13 41272 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-09-07 04:29:10 22712 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-09-07 04:29:09 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-09-03 10:17:22 606208 -c----w- c:\windows\system32\dllcache\crypt32.dll
2011-09-02 01:43:37 -------- d-----w- c:\program files\iPod
2011-09-02 01:40:04 -------- d-----w- c:\program files\Bonjour
2011-08-15 17:19:22 139656 -c----w- c:\windows\system32\dllcache\rdpwd.sys
2011-08-15 17:18:27 10496 -c----w- c:\windows\system32\dllcache\ndistapi.sys
==================== Find3M ====================
2011-09-03 10:17:22 606208 ----a-w- c:\windows\system32\crypt32.dll
2011-08-24 14:22:26 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-07-15 13:29:31 456320 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2011-07-12 15:20:54 83816 ----a-w- c:\windows\system32\dns-sd.exe
2011-07-12 15:20:54 73064 ----a-w- c:\windows\system32\dnssd.dll
2011-07-08 14:02:00 10496 ----a-w- c:\windows\system32\drivers\ndistapi.sys
2011-07-07 12:34:08 51144 ----a-w- c:\windows\system32\drivers\Soluto.sys
2011-07-05 22:37:00 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2011-07-05 22:37:00 69632 ----a-w- c:\windows\system32\QuickTime.qts
2011-06-24 14:10:47 139656 ----a-w- c:\windows\system32\drivers\rdpwd.sys
2011-06-23 18:31:31 916480 ----a-w- c:\windows\system32\wininet.dll
2011-06-23 18:31:30 43520 ----a-w- c:\windows\system32\licmgr10.dll
2011-06-23 18:31:30 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2011-06-23 12:05:13 385024 ----a-w- c:\windows\system32\html.iec
2011-06-20 17:44:47 293888 ----a-w- c:\windows\system32\winsrv.dll
2006-05-03 10:06:54 163328 --sh--r- c:\windows\system32\flvDX.dll
2007-02-21 11:47:16 31232 --sh--r- c:\windows\system32\msfDX.dll
2007-12-17 13:43:00 27648 --sh--w- c:\windows\system32\Smab0.dll
=================== ROOTKIT ====================
Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 5.1.2600 Disk: ST3320620AS rev.3.AAK -> Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3
device: opened successfully
user: MBR read successfully
Disk trace:
called modules: ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys hal.dll >>UNKNOWN [0x8A80A4D0]<<
_asm { PUSH EBP; MOV EBP, ESP; PUSH ECX; MOV EAX, [EBP+0x8]; CMP EAX, [0x8a8107d0]; MOV EAX, [0x8a81084c]; PUSH EBX; PUSH ESI; MOV ESI, [EBP+0xc]; MOV EBX, [ESI+0x60]; PUSH EDI; JNZ 0x20; MOV [EBP+0x8], EAX; }
1 ntkrnlpa!IofCallDriver[0x804EF1A6] -> \Device\Harddisk0\DR0[0x8A8729C0]
3 CLASSPNP[0xBA0F8FD7] -> ntkrnlpa!IofCallDriver[0x804EF1A6] -> \Device\00000067[0x8A7F1F18]
5 ACPI[0xB9F7E620] -> ntkrnlpa!IofCallDriver[0x804EF1A6] -> [0x8A8C2940]
\Driver\atapi[0x8A7E3BA8] -> IRP_MJ_CREATE -> 0x8A80A4D0
error: Read Un périphérique attaché au système ne fonctionne pas correctement.
kernel: MBR read successfully
_asm { XOR AX, AX; MOV SS, AX; MOV SP, 0x7c00; STI ; PUSH AX; POP ES; PUSH AX; POP DS; CLD ; MOV SI, 0x7c1b; MOV DI, 0x61b; PUSH AX; PUSH DI; MOV CX, 0x1e5; REP MOVSB ; RETF ; MOV BP, 0x7be; MOV CL, 0x4; CMP [BP+0x0], CH; JL 0x2e; JNZ 0x3a; }
detected disk devices:
detected hooks:
\Driver\atapi DriverStartIo -> 0x8A80A31B
user & kernel MBR OK
Warning: possible TDL3 rootkit infection !
============= FINISH: 22:50:09,87 ===============


Note: There is a conflict with a software called AutoCAD and the running of DDS.scr. In order to run DDS, I had to uninstall AutoCAD. Just to let you know!

Attached Files

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#2 HelpBot


    Bleepin' Binary Bot

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Posted 13 September 2011 - 05:55 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
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  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.


We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log

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Posted 14 September 2011 - 10:38 PM

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