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Not enough privileges when reinstalling Norton Antivirus


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5 replies to this topic

#1 David892

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Posted 07 September 2011 - 08:43 PM

Hi everyone!

I recently used Combofix to remove a Zeroaccess Rootkit and it succesfully worked. (at least I think so!)

Upon restarting the computer, I noticed that my Norton auto-protect was disabled even though all my options were saying that auto-protect was enabled. I had a look at my processes and realised that rtvscan.exe was not listed (not running)

Thinking it was a result of running Combofix, I uninstalled Norton Antivirus (Corporate Edition 2004) and tried to reinstall it.

During the installation process, the operation was stopped at the beginning saying that I had insufficient privileges to modify the file rtvscan.exe. Even though I knew that I had admin privileges in my normal boot, I restarted the computer in safe admin mode but same results.

At the moment, I scan my computer with Malware Bytes and it tells me that nothing is infected. I also run Combofix and it tells me that everything ok.

So my question is: How can I reinstall Norton? Am I infected and I don't know it?

Thanks for your time and furute answers! You guys rock! :clapping:

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#2 Broni

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Posted 07 September 2011 - 09:16 PM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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#3 David892

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Posted 07 September 2011 - 09:26 PM

Thanks! Will do that! I will keep you informed.

#4 Broni

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Posted 07 September 2011 - 09:28 PM

You're very welcome Posted Image

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#5 David892

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Posted 08 September 2011 - 11:42 AM

Ok. I posted in the suggested section. For reference, my post can be found here

I will wait for help. Thanks!

#6 Orange Blossom

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Posted 08 September 2011 - 01:04 PM

Hello,

Now for the hard and frustrating part: waiting.

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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