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Virus - Please Help


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13 replies to this topic

#1 mward77095

mward77095

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Posted 07 September 2011 - 07:15 PM

Please Help!

Symptoms: PC was working fine this morning. I opened up an Internet Explorer window and was unable to close it. PC slowed way down. I tried to close the program through Task Manager but the button was greyed out and couldn't be selected. Restarted machine. Windows loaded with Task Bar at bottom but desktop went to black with no icons. I restarted the machine in Safe Mode with Networking. While in safe mode, iexplorer started running by itself. I could hear some advertisement videos running but it was not visible and no programs showed in the taskbar. Task Manager was still greyed out. Lots of weird startup programs showed up in msconfig. I couldn't find these startup programs doing a search in google. In safe mode I was able to run Malwarebytes and deleted 5 or 6 infected files. Desktop is back now with a couple of icons but ixplorer is still starting by itself with same symptoms. No programs show in the start menu.

I have a Hijack Log if needed.

Thanks for the help!

Mark

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#2 Broni

Broni

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Posted 07 September 2011 - 09:24 PM

Let's see, if we can recover your missing features.
Download and run UnHide
Let me know, if it worked.

===================================================

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 mward77095

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Posted 07 September 2011 - 09:41 PM

Thank you sir. I am working on it now. Will post results back shortly.

#4 Broni

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Posted 07 September 2011 - 09:42 PM

No problem :)

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 mward77095

mward77095
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Posted 07 September 2011 - 10:10 PM

Security Check Log:

Results of screen317's Security Check version 0.99.7
Windows XP Service Pack 3
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
Symantec AntiVirus
Antivirus up to date!
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Adobe Flash Player
Adobe Reader 8.3.0
Out of date Adobe Reader installed!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Malwarebytes' Anti-Malware mbamservice.exe
Symantec AntiVirus DefWatch.exe
Symantec AntiVirus Rtvscan.exe
Trend Micro HiJackThis HiJackThis.exe
``````````End of Log````````````

Minitoolbox Log:

MiniToolBox by Farbar
Ran by MWard (administrator) on 07-09-2011 at 22:04:55
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Wireless Network Connection"

set address name="Wireless Network Connection" source=dhcp
set dns name="Wireless Network Connection" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : MWard

Primary Dns Suffix . . . . . . . : FreedomProfitRecovery.local

Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : FreedomProfitRecovery.local

gateway.2wire.net



Ethernet adapter Wireless Network Connection:



Connection-specific DNS Suffix . : gateway.2wire.net

Description . . . . . . . . . . . : Intel® Wireless WiFi Link 4965AGN

Physical Address. . . . . . . . . : 00-1D-E0-58-9A-FD

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 172.16.1.36

Subnet Mask . . . . . . . . . . . : 255.255.0.0

Default Gateway . . . . . . . . . : 172.16.0.1

DHCP Server . . . . . . . . . . . : 172.16.0.1

DNS Servers . . . . . . . . . . . : 172.16.0.1

Lease Obtained. . . . . . . . . . : Wednesday, September 07, 2011 9:37:39 PM

Lease Expires . . . . . . . . . . : Wednesday, September 07, 2011 10:37:39 PM

Server: homeportal.gateway.2wire.net
Address: 172.16.0.1

Name: google.com
Addresses: 74.125.73.103, 74.125.73.99, 74.125.73.106, 74.125.73.104
74.125.73.147, 74.125.73.105



Pinging google.com [74.125.73.103] with 32 bytes of data:



Reply from 74.125.73.103: bytes=32 time=38ms TTL=49

Reply from 74.125.73.103: bytes=32 time=40ms TTL=49



Ping statistics for 74.125.73.103:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 38ms, Maximum = 40ms, Average = 39ms

Server: homeportal.gateway.2wire.net
Address: 172.16.0.1

Name: yahoo.com
Addresses: 72.30.2.43, 98.137.149.56, 209.191.122.70, 67.195.160.76
69.147.125.65



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:



Reply from 209.191.122.70: bytes=32 time=85ms TTL=55

Reply from 209.191.122.70: bytes=32 time=368ms TTL=55



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 85ms, Maximum = 368ms, Average = 226ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x3 ...00 1d e0 58 9a fd ...... Intel® Wireless WiFi Link 4965AGN - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 172.16.0.1 172.16.1.36 30
4.71.22.109 255.255.255.255 172.16.0.1 172.16.1.36 30
4.71.251.74 255.255.255.255 172.16.0.1 172.16.1.36 30
8.18.42.57 255.255.255.255 172.16.0.1 172.16.1.36 30
8.18.42.59 255.255.255.255 172.16.0.1 172.16.1.36 30
12.129.210.71 255.255.255.255 172.16.0.1 172.16.1.36 30
38.126.130.205 255.255.255.255 172.16.0.1 172.16.1.36 30
50.17.99.60 255.255.255.255 172.16.0.1 172.16.1.36 30
50.18.121.191 255.255.255.255 172.16.0.1 172.16.1.36 30
50.19.95.139 255.255.255.255 172.16.0.1 172.16.1.36 30
63.233.126.24 255.255.255.255 172.16.0.1 172.16.1.36 30
63.233.126.25 255.255.255.255 172.16.0.1 172.16.1.36 30
63.233.126.40 255.255.255.255 172.16.0.1 172.16.1.36 30
63.233.126.48 255.255.255.255 172.16.0.1 172.16.1.36 30
63.233.126.50 255.255.255.255 172.16.0.1 172.16.1.36 30
63.233.126.51 255.255.255.255 172.16.0.1 172.16.1.36 30
63.234.248.73 255.255.255.255 172.16.0.1 172.16.1.36 30
63.235.20.35 255.255.255.255 172.16.0.1 172.16.1.36 30
63.235.20.169 255.255.255.255 172.16.0.1 172.16.1.36 30
63.236.252.216 255.255.255.255 172.16.0.1 172.16.1.36 30
64.94.107.13 255.255.255.255 172.16.0.1 172.16.1.36 30
64.94.107.25 255.255.255.255 172.16.0.1 172.16.1.36 30
64.94.107.35 255.255.255.255 172.16.0.1 172.16.1.36 30
64.210.61.133 255.255.255.255 172.16.0.1 172.16.1.36 30
64.210.61.145 255.255.255.255 172.16.0.1 172.16.1.36 30
65.55.33.49 255.255.255.255 172.16.0.1 172.16.1.36 30
66.114.51.63 255.255.255.255 172.16.0.1 172.16.1.36 30
66.114.51.87 255.255.255.255 172.16.0.1 172.16.1.36 30
66.235.132.118 255.255.255.255 172.16.0.1 172.16.1.36 30
66.235.139.153 255.255.255.255 172.16.0.1 172.16.1.36 30
69.31.57.74 255.255.255.255 172.16.0.1 172.16.1.36 30
69.31.57.96 255.255.255.255 172.16.0.1 172.16.1.36 30
69.31.58.160 255.255.255.255 172.16.0.1 172.16.1.36 30
69.31.58.171 255.255.255.255 172.16.0.1 172.16.1.36 30
69.31.58.218 255.255.255.255 172.16.0.1 172.16.1.36 30
69.171.224.12 255.255.255.255 172.16.0.1 172.16.1.36 30
74.200.246.228 255.255.255.255 172.16.0.1 172.16.1.36 30
74.217.1.80 255.255.255.255 172.16.0.1 172.16.1.36 30
74.217.1.81 255.255.255.255 172.16.0.1 172.16.1.36 30
74.217.240.80 255.255.255.255 172.16.0.1 172.16.1.36 30
75.101.155.80 255.255.255.255 172.16.0.1 172.16.1.36 30
98.137.48.23 255.255.255.255 172.16.0.1 172.16.1.36 30
98.137.51.254 255.255.255.255 172.16.0.1 172.16.1.36 30
98.139.225.43 255.255.255.255 172.16.0.1 172.16.1.36 30
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 172.16.1.36 172.16.1.36 20
172.16.0.0 255.255.0.0 172.16.1.36 172.16.1.36 30
172.16.1.36 255.255.255.255 127.0.0.1 127.0.0.1 30
172.16.255.255 255.255.255.255 172.16.1.36 172.16.1.36 30
184.27.177.55 255.255.255.255 172.16.0.1 172.16.1.36 30
184.72.25.200 255.255.255.255 172.16.0.1 172.16.1.36 30
184.73.29.79 255.255.255.255 172.16.0.1 172.16.1.36 30
184.73.103.132 255.255.255.255 172.16.0.1 172.16.1.36 30
184.86.146.77 255.255.255.255 172.16.0.1 172.16.1.36 30
204.0.86.24 255.255.255.255 172.16.0.1 172.16.1.36 30
204.2.215.81 255.255.255.255 172.16.0.1 172.16.1.36 30
204.51.224.66 255.255.255.255 172.16.0.1 172.16.1.36 30
204.154.111.33 255.255.255.255 172.16.0.1 172.16.1.36 30
204.236.172.242 255.255.255.255 172.16.0.1 172.16.1.36 30
207.46.193.178 255.255.255.255 172.16.0.1 172.16.1.36 30
209.8.118.65 255.255.255.255 172.16.0.1 172.16.1.36 30
216.223.0.211 255.255.255.255 172.16.0.1 172.16.1.36 30
224.0.0.0 240.0.0.0 172.16.1.36 172.16.1.36 30
255.255.255.255 255.255.255.255 172.16.1.36 172.16.1.36 1
Default Gateway: 172.16.0.1
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/07/2011 09:47:17 PM) (Source: AutoEnrollment) (User: )
Description: Automatic certificate enrollment for local system failed to contact the active directory (0x8007054b). The specified domain either does not exist or could not be contacted.
Enrollment will not be performed.

Error: (09/07/2011 01:50:33 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (09/07/2011 01:47:33 PM) (Source: Userenv) (User: SYSTEM)SYSTEM
Description: Windows cannot obtain the domain controller name for your computer network. (The specified domain either does not exist or could not be contacted. ). Group Policy processing aborted.

Error: (09/07/2011 01:47:09 PM) (Source: AutoEnrollment) (User: )
Description: Automatic certificate enrollment for local system failed to contact the active directory (0x8007054b). The specified domain either does not exist or could not be contacted.
Enrollment will not be performed.

Error: (09/07/2011 01:47:08 PM) (Source: Userenv) (User: SYSTEM)SYSTEM
Description: Windows cannot obtain the domain controller name for your computer network. (The specified domain either does not exist or could not be contacted. ). Group Policy processing aborted.

Error: (09/07/2011 00:08:08 PM) (Source: Userenv) (User: SYSTEM)SYSTEM
Description: Windows cannot obtain the domain controller name for your computer network. (The specified domain either does not exist or could not be contacted. ). Group Policy processing aborted.

Error: (09/07/2011 00:07:10 PM) (Source: AutoEnrollment) (User: )
Description: Automatic certificate enrollment for local system failed to contact the active directory (0x8007054b). The specified domain either does not exist or could not be contacted.
Enrollment will not be performed.

Error: (09/07/2011 00:07:10 PM) (Source: Userenv) (User: SYSTEM)SYSTEM
Description: Windows cannot obtain the domain controller name for your computer network. (The specified domain either does not exist or could not be contacted. ). Group Policy processing aborted.

Error: (09/07/2011 00:00:31 PM) (Source: Userenv) (User: SYSTEM)SYSTEM
Description: Windows cannot obtain the domain controller name for your computer network. (The specified domain either does not exist or could not be contacted. ). Group Policy processing aborted.

Error: (09/07/2011 11:57:42 AM) (Source: AutoEnrollment) (User: )
Description: Automatic certificate enrollment for local system failed to contact the active directory (0x8007054b). The specified domain either does not exist or could not be contacted.
Enrollment will not be performed.


System errors:
=============
Error: (09/07/2011 09:52:27 PM) (Source: NETLOGON) (User: )
Description: No Domain Controller is available for domain FREEDOMPROFIT due to the following:
%%1311.

Make sure that the computer is connected to the network and try
again. If the problem persists, please contact your domain administrator.

Error: (09/07/2011 08:52:41 PM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 120 minutes.
NtpClient has no source of accurate time.

Error: (09/07/2011 07:52:41 PM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 59 minutes.
NtpClient has no source of accurate time.

Error: (09/07/2011 07:22:41 PM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 29 minutes.
NtpClient has no source of accurate time.

Error: (09/07/2011 07:08:05 PM) (Source: PlugPlayManager) (User: )
Description: The device 'Printer Port Logical Interface' (LPTENUM\MicrosoftRawPort\5&1825d551&0&LPT1) disappeared from the system without first being prepared for removal.

Error: (09/07/2011 07:08:05 PM) (Source: PlugPlayManager) (User: )
Description: The device 'ECP Printer Port (LPT1)' (ACPI\PNP0401\4&2f94427b&0) disappeared from the system without first being prepared for removal.

Error: (09/07/2011 07:07:41 PM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 14 minutes.
NtpClient has no source of accurate time.

Error: (09/07/2011 07:07:34 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.11.68 for the Network Card with network address 001DE0589AFD has been
denied by the DHCP server 172.16.0.1 (The DHCP Server sent a DHCPNACK message).

Error: (09/07/2011 07:07:32 PM) (Source: PlugPlayManager) (User: )
Description: The device 'Docking Station' (ACPI\DockDevice\_SB_.PCI0.PCIE.GDCK) disappeared from the system without first being prepared for removal.

Error: (09/07/2011 05:47:12 PM) (Source: NETLOGON) (User: )
Description: No Domain Controller is available for domain FREEDOMPROFIT due to the following:
%%1311.

Make sure that the computer is connected to the network and try
again. If the problem persists, please contact your domain administrator.


Microsoft Office Sessions:
=========================
Error: (10/20/2009 06:20:18 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6504.5001, Microsoft Office Version: 12.0.6425.1000. This session lasted 87539 seconds with 18240 seconds of active time. This session ended with a crash.

Error: (06/15/2009 10:59:19 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6316.5000, Microsoft Office Version: 12.0.6215.1000. This session lasted 1103319 seconds with 14040 seconds of active time. This session ended with a crash.

Error: (03/31/2009 02:31:41 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6331.5000, Microsoft Office Version: 12.0.6215.1000. This session lasted 2186 seconds with 0 seconds of active time. This session ended with a crash.


=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 3.1.1)
Adobe Flash Player 10 ActiveX (Version: 10.3.181.26)
Adobe Reader 8.3.0 (Version: 8.3.0)
APFill Ink&Toner Coverage Calculator version 5.4.5609
Apple Mobile Device Support (Version: 2.1.2.7)
Apple Software Update (Version: 2.1.1.116)
Bonjour (Version: 1.0.105)
Broadcom ASF Management Applications (Version: 10.13.02)
Broadcom Management Programs (Version: 10.15.01)
Browser Address Error Redirector (Version: 1.00.0000)
Conexant HDA D330 MDC V.92 Modem
Crystal Reports Viewer 2008 (Version: 12.2.212.1374)
Dell Touchpad (Version: Version 7.1.101.6)
Digital Line Detect (Version: 1.21)
doPDF 6.0 printer
FMAudit Agent (Version: 2.0.1)
Google Calendar Sync
Google Earth (Version: 6.0.3.2197)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 6.6.1409.1944)
Google Update Helper (Version: 1.3.21.65)
GPL Ghostscript 8.71
High Definition Audio Driver Package - KB835221 (Version: 20040219.000000)
HiJackThis (Version: 1.0.0)
iGoldMineClient (Version: 3.2.0)
Intel® PROSet/Wireless Software (Version: 11.01.0000)
IntelliSonic Speech Enhancement (Version: 2.1.37)
iTunes (Version: 8.0.2.20)
J2SE Runtime Environment 5.0 Update 6 (Version: 1.5.0.60)
LiveUpdate 3.1 (Symantec Corporation) (Version: 3.1.0.99)
Malwarebytes' Anti-Malware version 1.51.1.1800 (Version: 1.51.1.1800)
mCore (Version: 9.24.0000)
mDrWiFi (Version: 9.24.0000)
mHlpDell (Version: 9.24.0000)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft IntelliPoint 6.01 (Version: 6.01.250.0)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft National Language Support Downlevel APIs
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Live Meeting 2007 (Version: 8.0.6362.114)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Standard 2007 (Version: 12.0.6425.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft User-Mode Driver Framework Feature Pack 1.0
mIWA (Version: 9.24.0000)
mLogView (Version: 9.24.0000)
mMHouse (Version: 9.24.0000)
Modem Diagnostic Tool (Version: 1.0.20.0)
mPfMgr (Version: 9.24.0000)
mPfWiz (Version: 9.24.0000)
mProSafe (Version: 9.00.0000)
mSCfg (Version: 9.24.0000)
mSSO (Version: 9.24.0000)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 6.0 Parser (KB933579) (Version: 6.10.1200.0)
mWlsSafe (Version: 9.00.0000)
mWMI (Version: 9.24.0000)
mZConfig (Version: 9.24.0000)
NetWaiting (Version: 2.5.44)
NVIDIA Drivers
OKI 7100/7300/7500/9300/9500 PCL Driver
PrimoPDF -- brought to you by Nitro PDF Software (Version: 5)
QuickSet (Version: 8.3.11)
QuickTime (Version: 7.55.90.70)
Readiris Pro 10
ScanClair
SearchAssist
SES Driver (Version: 1.0.0)
SmarThru 4
SmarThru PC Fax
Symantec AntiVirus (Version: 10.1.5000.5)
Type 104
Type161 TWAIN Driver Ver.4 (Version: 4.22.01)
WD SmartWare (Version: 1.5.0)
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Management Framework Core
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3 (Version: 20080414.031525)
XPPort version 2.7b

========================= Memory info: ===================================

Percentage of memory in use: 55%
Total physical RAM: 2045.9 MB
Available physical RAM: 907.54 MB
Total Pagefile: 3938.7 MB
Available Pagefile: 3077.76 MB
Total Virtual: 2047.88 MB
Available Virtual: 1993.78 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:111.72 GB) (Free:76.2 GB) NTFS

========================= Users: ========================================

User accounts for \\MWARD

Administrator Guest HelpAssistant
SUPPORT_388945a0


**** End of log ****

Starting Malwarebytes now

#6 Broni

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Posted 07 September 2011 - 10:27 PM

Did you run UnHide?
Did it work?

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#7 mward77095

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Posted 07 September 2011 - 10:45 PM

Yes, Unhide worked. Sorry, I thought I posted that.... I guess I must have not hit the post reply button.

Malwarebytes is running now and looks like it will take a while. I'm going to bed but will post results in the morning.

Thanks again for your help!

#8 mward77095

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Posted 07 September 2011 - 10:49 PM

By the way, I mentioned that I iexplorer is staring by itself and running without me being able to see it. A few minutes ago I got a pop up error message that said something like "you must type in the quantity of the items you want to purchase". I deleted the message. Obviously this has me a little scared. Just wanted to give you the info.

#9 Broni

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Posted 07 September 2011 - 11:35 PM

I'll check on you when you post MBAM log.

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#10 mward77095

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Posted 08 September 2011 - 07:16 AM

Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7674

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

9/7/2011 11:08:13 PM
mbam-log-2011-09-07 (23-08-13).txt

Scan type: Quick scan
Objects scanned: 260030
Time elapsed: 53 minute(s), 38 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#11 mward77095

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Posted 08 September 2011 - 07:50 AM

GMER ran for a while and then a pop up said "GMER found no system modifications"

#12 mward77095

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Posted 08 September 2011 - 07:59 AM

iexplorer keeps starting by itself. I can hear the advertisments running but no visual.

#13 mward77095

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Posted 08 September 2011 - 04:52 PM

I think I have done everything on your initial list. Waiting for your response.

Thanks again!
Mark

#14 Broni

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Posted 08 September 2011 - 07:50 PM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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