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Boot loop in everything but Safe Mode


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#1 pbc0027

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Posted 07 September 2011 - 01:32 PM

Hello all,

I'm having a problem booting up Windows in anything other than Safe Mode. Whenever I try booting normally or with Safe Mode With Networking, everything acts fine and then a blue screen pops up for about a half second, at which point the loop starts back over again. I tried running MalwareBytes and at first it would run like it was checking the registry, but would then close itself. Now everytime I try running it I get an error message stating, "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item".

I also tried running McAfee as well but to no avail. Again, I keep getting the same error message.

I am running a 2002 version of Windows XP Home Edition SP3.

Any help would be greatly appreciated.

Thanks.

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#2 Broni

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Posted 07 September 2011 - 09:42 PM

Welcome aboard Posted Image

While in Safe Mode with Networking....

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 pbc0027

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Posted 08 September 2011 - 08:02 PM

The problem is that I cannot boot into Safe Mode With Networking. The only thing I can boot into is Safe Mode. Everything else goes into a boot loop. I have run Rkill, MalwareBytes, and McAfee in Safe Mode and they all give the same error messages.

It's strange because before the computer starts into a boot loop there is a blue screen with info on it, but it appears for so brief an instant that I have no way of gathering what is on it. I wish I knew.

Do you know of any way to run MalwareBytes, McAfee, etc. in Safe Mode, where it doesn't give such error messages?

Thank you so much for your help.

#4 Broni

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Posted 08 September 2011 - 08:36 PM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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