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Bank account security


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#1 Keith1

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Posted 07 September 2011 - 10:25 AM

I just don't understand what my Credit Union has done - it looks stupid to me!!!!!!

I do most of my banking online. I couldn't log in to my account the other day, so I called the Credit Union. They said the reason I couldn't log in was I had a 7 digit pin number, and they now only allow 4 digits. So, to be able to access my account i had to go along with that, much as I hated to.

Later I called their office for an explaination, and they said the reason was that a lot of people were forgetting their longer pin numbers ( getting locked out after 3 failed attempts ) and calling in to get their pin reset. I don't like this at all - seems like they force folks to use a weak pin number so they don't have to bother with the phones!!!!!!!!

One other thing - I find it hard to believe that so many people could be forgetting such an important number...... that helps protect their money. Am I missing anything here?

Keith

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#2 Animal

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Posted 07 September 2011 - 01:50 PM

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#3 quietman7

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Posted 07 September 2011 - 02:28 PM

For this the Credit Union deserves.

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#4 Didier Stevens

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Posted 07 September 2011 - 02:47 PM

That Credit Union is so full of FAIL!

No only because they limited the pin length to 4 digits, but also because they failed to inform you!
You had to call them yourself after you failed to log in!

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#5 Keith1

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Posted 07 September 2011 - 03:42 PM

I sent them a message in the 'contact us' section on their website, I'll let you know what they say. I still just can't believe they did that!!!!!! I WILL keep pursuing this matter!




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