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Is my laptop infected with virus?

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#1 Eileen0106


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Posted 07 September 2011 - 08:49 AM


I am using Window 7 and am encountering the following problems out of the blue:

1) Slower start-up of my laptop this afternoon - Unsure if it is linked to my automatic windows updates this morning

2) Desktop icons/ folders cannot be accessed despite clicking on them many times - Can only access the folders via My Computer --> Select desktop from the right hand column --> Select icons/ folders displayed. Restarted my laptop a few times and the icons/ folders on the desktop become accessible again (This problem was encountered about 2 weeks ago but became normal subsequently. The problem came back again today)

3) Unable to close programs which have been opened/ unable to access the opened programs from the taskbar - This has been taking place on and off today for the first time, keep having to wait a few minutes before the opened programs can work, but shortly after will be unable to access them again. Can only access the programs via Alt + Tab.

Currently, my laptop is able to work fine again. I have checked my laptop using Housecall, Hijackthis and malwarebytes - There was no threats detected. However, as this is my company's laptop with some sensitive data, I will not be able to upload the logs of these tests ran.

Really hope that someone can let me know what is the cause behind these problems as I am not sure when they will come back again. Thanks a lot!

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#2 Blade


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Posted 07 September 2011 - 03:14 PM


If you can/will not post the logs generated by our diagnostic tools, then we are unable to help you. That's somewhat akin to asking a blind man what he/she sees.

As this is a work computer. I strongly recommend you to ask your IT suppport/network Administrator to fix this. After all they are paid to do so.

I ask this for several reasons:
  • There may be restrictions and modifications installed on such machines that could be damaged or altered by the actions we take to remove Malware.
  • Any infection could jump terminals in a computer network.
  • There may also be legal issues regarding any loss of business data that I do not wish to deal with.
  • Some people who come here use their computers for work, and the computers may contain the patient records of a physician or the financial records of an accountant's clients or credit card and bank account information of their employer's customers.
  • There may be tremendous risks and legal liability for such users for not fully securing the computer. We will not know this unless we ask. We do not want to be accidentally putting those we help in vulnerable positions for law suits.
  • Business factors outweigh technical factors in making the reformat and reinstall decision. Sometimes friends give missing CDs or lack of expertise as a reason for not doing a reformat and reinstall.
  • The cost of replacing missing Windows XP and MS Office CDs and getting an Microsoft Certified Systems Engineer to come in for 3 hours to do the reinstall and apply all the critical updates, is trivial compared with the potential cost of a multi-million dollar lawsuit for breach of trust if confidential client or patient information is disclosed.
  • In specific situations where highly confidential information about others is on the computer, and a backdoor virus or trojan is found, we are helping people more by identifying that they have a backdoor trojan which puts them in a particularly vulnerable situation and sending them to seek local professional help from a Microsoft Certified Systems Engineer or Certified Information Systems Security Professional or Global Information Assurance Certification Certified Security Expert or Certified Computing Professional or Internet Service Provider than we would be trying to fully resolve their problems long distance.

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