Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

The system process 'C:\WINDOWS\System32\services.exe' terminated unexpectedly with status code -1073740972.


  • This topic is locked This topic is locked
2 replies to this topic

#1 ScooobyDoo

ScooobyDoo

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:04:59 PM

Posted 06 September 2011 - 09:03 PM

The system process 'C:\WINDOWS\System32\services.exe' terminated unexpectedly with status code -1073740972. The system will now shut down and restart
This malware keeps shutting down the computer. It started by hiding ALL of the files.
.
DDS (Ver_2011-06-23.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_20
Run by Administrator at 16:48:53 on 2011-08-25
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1014.242 [GMT -4:00]
.
AV: Symantec Endpoint Protection *Enabled/Updated* {FB06448E-52B8-493A-90F3-E43226D3305C}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\Program Files\Proxy Networks\Proxy Host\phsvc.exe
C:\Program Files\Pervasive Software\PSQL\bin\w3dbsmgr.exe
C:\WINDOWS\system32\StacSV.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
C:\Program Files\WatchGuard\WatchGuard Authentication Client\wgssoclient.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Apoint\ApMsgFwd.exe
C:\Program Files\Apoint\HidFind.exe
C:\Program Files\Apoint\Apntex.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Wave Systems Corp\Services Manager\DocMgr\bin\docmgr.exe
C:\Program Files\Wave Systems Corp\SecureUpgrade.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\system32\KADxMain.exe
C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\HP\ToolBoxFX\bin\HPTLBXFX.exe
C:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
C:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\AcroDist.exe
C:\PROGRA~1\SHOREL~1\SHOREW~1\STCLogin.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Proxy Networks\Proxy Host\phtray.exe
C:\Program Files\Hewlett-Packard\Toolbox\jre\bin\javaw.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Aspect Software\SIP Phone\SIPphone.exe
C:\Program Files\Adobe\Acrobat 7.0\Acrobat\acrobat_sl.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Java\jre6\bin\javaws.exe
C:\Program Files\Java\jre6\bin\javaw.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.yahoo.com/?fr=fp-yie8
uSearch Page = hxxp://www.google.com/hws/sb/dell-usuk-rel/en/side.html?channel=us
uDefault_Page_URL = hxxp://www.yahoo.com/?fr=fp-yie8
uWindow Title = Windows Internet Explorer provided by Yahoo!
mSearchAssistant =
mWinlogon: Userinit=c:\windows\system32\userinit.exe
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: AcroIEToolbarHelper Class: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\bae\BAE.dll
BHO: Ask.com Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\supertoolbar\GenericAskToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn1\YTSingleInstance.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
TB: Ask.com Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\supertoolbar\GenericAskToolbar.dll
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [AdobeBridge]
uRun: [SIP Phone] "c:\program files\aspect software\sip phone\SIPphone.exe"
mRun: [Apoint] c:\program files\apoint\Apoint.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [Dell QuickSet] c:\program files\dell\quickset\quickset.exe
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [Document Manager] c:\program files\wave systems corp\services manager\docmgr\bin\docmgr.exe
mRun: [SecureUpgrade] c:\program files\wave systems corp\SecureUpgrade.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [KADxMain] c:\windows\system32\KADxMain.exe
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [RoxioDragToDisc] "c:\program files\roxio\drag-to-disc\DrgToDsc.exe"
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [Acrobat Speed Launch] "c:\program files\adobe\acrobat 8.0\acrobat\acrobat_sl.exe"
mRun: [ToolBoxFX] "c:\program files\hp\toolboxfx\bin\HPTLBXFX.exe" /enum:on /alerts:on /notifications:on /systrayIcon:on /fl:on /fr:on /appData:on
mRun: [StatusClient 2.6] c:\program files\hewlett-packard\toolbox\statusclient\StatusClient.exe /auto
mRun: [TomcatStartup 2.5] c:\program files\hewlett-packard\toolbox\hpbpsttp.exe
mRun: [Acrobat Assistant 7.0] "c:\program files\adobe\acrobat 7.0\distillr\Acrotray.exe"
mRun: [<NO NAME>]
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [BlackBerryAutoUpdate] c:\program files\common files\research in motion\auto update\RIMAutoUpdate.exe /background
mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\9.0\sharedcom\RoxWatchTray9.exe"
mRun: [AdobeCS4ServiceManager] "c:\program files\common files\adobe\cs4servicemanager\CS4ServiceManager.exe" -launchedbylogin
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [PeachtreePrefetcher.exe] "c:\progra~1\sageso~1\peacht~1\PeachtreePrefetcher.exe" /configfile:peachtreeprefetcher.winstart.config
mRun: [ProxyHostTrayIcon] "c:\program files\proxy networks\proxy host\phtray.exe"
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobea~1.lnk - c:\windows\installer\{ac76ba86-1033-0000-7760-000000000002}\SC_Acrobat.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
LSP: c:\windows\system32\biolsp.dll
DPF: WebSignature Control - hxxps://horan.easyappsonline.com/employee/enrollment/Files/WebSign.x86.CAB
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.5.0.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.16.12 192.168.16.47
TCP: Interfaces\{C6FC0F88-1884-4A4A-84D6-B673B3B75310} : DhcpNameServer = 192.168.16.12 192.168.16.47
TCP: Interfaces\{F1A39A80-D1A8-456B-96E3-328F695B1CAC} : DhcpNameServer = 192.168.16.12 192.168.16.47
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: wxvault.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
LSA: Authentication Packages = msv1_0 wvauth
mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12
Hosts: 127.0.0.1 www.spywareinfo.com
.
================= FIREFOX ===================
.
FF - ProfilePath -
.
============= SERVICES / DRIVERS ===============
.
R2 ASFIPmon;Broadcom ASF IP and SMBIOS Mailbox Monitor;c:\program files\broadcom\asfipmon\AsfIpMon.exe [2006-12-19 79432]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2011-7-19 108456]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2011-7-19 108456]
R2 psqlWGE;Pervasive PSQL Workgroup Engine;c:\program files\pervasive software\psql\bin\w3dbsmgr.exe [2007-9-5 455968]
R2 Symantec AntiVirus;Symantec Endpoint Protection;c:\program files\symantec\symantec endpoint protection\Rtvscan.exe [2011-7-19 1839888]
R2 WatchGuard Authentication Client;WatchGuard Authentication Client;c:\program files\watchguard\watchguard authentication client\wgssoclient.exe [2009-4-23 192512]
R2 Wave UCSPlus;Wave UCSPlus;c:\windows\system32\dllhost.exe [2004-8-11 5120]
R3 DXEC01;DXEC01;c:\windows\system32\drivers\dxec01.sys [2006-11-2 97536]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2011-8-17 105592]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20110825.002\NAVENG.SYS [2011-8-25 86136]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20110825.002\NAVEX15.SYS [2011-8-25 1576312]
R3 ProxyHostInputFilter;Proxy Host Input Filter;c:\windows\system32\drivers\ph32ifil.sys [2007-8-8 14336]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2011-7-19 23888]
.
=============== Created Last 30 ================
.
2011-08-25 20:43:18 -------- d-----w- c:\documents and settings\administrator.vianda\local settings\application data\Symantec
2011-08-25 20:41:23 302592 ----a-w- C:\gmer.exe
2011-08-25 20:38:56 607017 ------r- C:\dds.scr
2011-08-19 19:23:54 14848 ----a-w- c:\windows\system32\drivers\kbdhid.sys
2011-08-19 19:23:54 14848 ----a-w- c:\windows\system32\dllcache\kbdhid.sys
2011-08-17 17:43:43 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL
2011-08-17 17:43:43 125488 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2011-08-17 17:24:35 73728 ----a-w- c:\windows\system32\javacpl.cpl
2011-08-17 17:24:35 411368 ----a-w- c:\windows\system32\deployJava1.dll
2011-08-17 17:24:35 411368 ----a-w- c:\program files\mozilla firefox\plugins\npdeployJava1.dll
2011-08-17 15:47:28 -------- d-----w- c:\windows\system32\wbem\repository\FS
2011-08-17 15:47:28 -------- d-----w- c:\windows\system32\wbem\Repository
2011-08-17 15:27:08 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2011-08-17 15:27:06 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-08-17 14:06:21 -------- d-----w- c:\program files\Trend Micro
2011-08-16 18:26:07 -------- d-----w- c:\program files\Spybot - Search & Destroy
2011-08-16 18:26:07 -------- d-----w- c:\documents and settings\all users\application data\Spybot - Search & Destroy
.
==================== Find3M ====================
.
2011-07-19 17:21:08 89600 ----a-w- c:\windows\system32\atl71.dll
2011-07-19 17:21:08 87456 ----a-w- c:\windows\system32\FwsVpn.dll
2011-07-19 17:21:08 625032 ----a-w- c:\windows\system32\SymNeti.dll
2011-07-19 17:21:08 242056 ----a-w- c:\windows\system32\SymRedir.dll
2011-07-19 17:21:08 107936 ----a-w- c:\windows\system32\SymVPN.dll
2011-07-19 17:21:04 43768 ----a-w- c:\windows\system32\drivers\srtspx.sys
2011-07-19 17:21:04 321016 ----a-w- c:\windows\system32\drivers\srtspl.sys
2011-07-19 17:21:04 287352 ----a-w- c:\windows\system32\drivers\srtsp.sys
2011-07-19 17:20:56 39856 ----a-w- c:\windows\system32\drivers\symids.sys
2011-07-19 17:20:56 38448 ----a-w- c:\windows\system32\drivers\symndisv.sys
2011-07-19 17:20:56 35120 ----a-w- c:\windows\system32\drivers\symndis.sys
2011-07-19 17:20:56 26416 ----a-w- c:\windows\system32\drivers\symredrv.sys
2011-07-19 17:20:56 188080 ----a-w- c:\windows\system32\drivers\symtdi.sys
2011-07-19 17:20:56 145968 ----a-w- c:\windows\system32\drivers\symfw.sys
2011-07-19 17:20:56 12720 ----a-w- c:\windows\system32\drivers\symdns.sys
2011-07-19 17:20:54 23888 ----a-w- c:\windows\system32\drivers\COH_Mon.sys
.
============= FINISH: 16:49:09.50 ===============

Attached Files



BC AdBot (Login to Remove)

 


#2 HelpBot

HelpBot

    Bleepin' Binary Bot


  • Bots
  • 12,739 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:59 PM

Posted 11 September 2011 - 09:05 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/417821 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 HelpBot

HelpBot

    Bleepin' Binary Bot


  • Bots
  • 12,739 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:59 PM

Posted 16 September 2011 - 09:10 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

Thank you for using Bleeping Computer, and have a great day!




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users