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Bad_Pool_Header BSOD


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#1 cbjfan2009

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Posted 06 September 2011 - 05:59 PM

The most recent BSOD I've been getting, isn't good, I'm sure. So, lately as I'm on my computer, everything freezes (pulling power plug to reboot). I don't get a BSOD with that or any clues. I get a BSOD for Bad_Pool_Header lately. I tried to view the dump as a .doc, but couldn't find any parameters. Is there another, better way to view crash-dumps? Or, should I upload it here for help?
I'm getting pissed. I'm hoping nothing is wrong with the hardware. I tried a diagnostic scan earlier tonight, but the comp froze-hard during the memory scan. Could this be a useful clue? I'm operating out of safe mode :(
~Thanks,
Matt

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#2 cbjfan2009

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Posted 06 September 2011 - 07:52 PM

Update: I've been operating in Safe-Mode (with networking) for several hours, now. My computer still hasn't frozen or BSOD'ed. Is this another useful clue? Thanks.

#3 Broni

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Posted 06 September 2011 - 07:53 PM

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

===================================================

Download System Information for Windows (SIW free version)
No installation required.

After it scans your computer, navigate to Hardware>Sensors and post all info from there.

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#4 cbjfan2009

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Posted 07 September 2011 - 03:41 PM

Ok, I'll try this. I'm currently operating off my iPod touch bc my computer is being a paper weight.

#5 cbjfan2009

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Posted 07 September 2011 - 06:25 PM

So, I've tried something else in an effort to provide clues. I've attempted two different forms of Memory Testing. Each time, the computer hard-froze up so I had to pull the power. Neither test got very far.
~Matt

#6 cbjfan2009

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Posted 07 September 2011 - 06:42 PM

==================================================
Dump File : 090711-51932-01.dmp
Crash Time : 9/7/2011 4:33:06 PM
Bug Check String :
Bug Check Code : 0x00000109
Parameter 1 : a3a039d8`9571e97b
Parameter 2 : 00000000`00000000
Parameter 3 : 41d4e355`4c81d26f
Parameter 4 : 00000000`00000101
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\090711-51932-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 292,880
==================================================


I've noticed a suggestion in other forums to run chkdsk /r/f or whatever it is. I did that and nothing was changed. I can update that if someone reminds me where that file is saved.
Thanks all!

#7 Broni

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Posted 07 September 2011 - 07:56 PM

What about SIW report?

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#8 cbjfan2009

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Posted 07 September 2011 - 08:20 PM

The SIW file is 2.79 MB. These are the "errors/warnings". Let me know if you need any other part of that file. The printer that's listed as not working does, in fact, work. I also have Avast antivirus installed and supposedly functioning.
System Diagnostics Report

Computer: X
Collected: Wednesday, September 07, 2011 9:11:57 PM
Duration: 60 Seconds
Diagnostic Results

Warnings
Error
Symptom:
A service is reported as having an unexpected error code
Cause: One or more services has failed. The service did not stop gracefully, suggesting the service may have crashed or one of its components stopped in an unsupported way.
Details: Service exited with code not equal to 0 or 1077
Resolution: Restart the service
Related: Performance Diagnosis
Symptom:
Device is disabled.
Cause: A device is disabled preventing it from working properly.
Details: The device, Photosmart D110 series, is disabled. If this device is no longer used it may be intentionally disabled. The Plug and Play ID for this device is ROOT\IMAGE\0000.
Resolution: 1. Determine if you need the device.
2. If you need the device, enable it in Device Manager.
3. If you do not use the device it can be left disabled.
Related: Explanation of Error Codes Generated by Device Manager
Manage Devices in Windows
Symptom:
Device is disabled.
Cause: A device is disabled preventing it from working properly.
Details: The device, Photosmart D110 series, is disabled. If this device is no longer used it may be intentionally disabled. The Plug and Play ID for this device is ROOT\MULTIFUNCTION\0000.
Resolution: 1. Determine if you need the device.
2. If you need the device, enable it in Device Manager.
3. If you do not use the device it can be left disabled.
Related: Explanation of Error Codes Generated by Device Manager
Manage Devices in Windows
Informational
Symptom:
The Security Center has not recorded an anti-virus product.
Cause: The Security Center is unable to identify an active anti-virus application. Either there is no anti-virus product installed or it is not recognized.
Resolution: 1. Verify that an anti-virus product is installed.
2. If an anti-virus product is installed and functioning configure Security Center to stop monitoring anti-virus status.
Related: Anti-virus

#9 Broni

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Posted 07 September 2011 - 08:30 PM

Please read my instructions carefully.

I only need...

After it scans your computer, navigate to Hardware>Sensors and post all info from there.


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#10 jcgriff2

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Posted 08 September 2011 - 11:20 AM

Hi -

The BSOD bugcheck in POST #7 = 0x109 = kernel corruption; 3 general causes -
1. rouge driver patched the kernel (not allowed in Windows 7 x64)
2. developer related (not applicable)
3. hardware failure such as RAM - unable to properly hold kernel code


From Post #1 -

, everything freezes (pulling power plug to reboot). I don't get a BSOD with that or any clues. I get a BSOD for Bad_Pool_Header lately.

the comp froze-hard during the memory scan.

The bad pool header = bugcheck 0x19

Bugchecks 0x109 + 0x19 + the freezing during memory scan + system freezing requiring hard shut-down all point to RAM.

Run memtest86+ one stick at a time; alternate slots --> http://www.memtest.org/#downiso
Use ImgBurn to burn memtest86+ ISO to CD --> http://www.imgburn.com/index.php?act=download

HDD is a possible candidate, too. Run HDD diagnostics -

Start with SeaTools for DOS - http://www.seagate.com/ww/v/index.js...00dd04090aRCRD

Burn ISO to CD with ImgBurn. Boot with SeaTools CD; Run LONG test.

Regards. . .

jcgriff2

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#11 cbjfan2009

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Posted 08 September 2011 - 02:21 PM

My apologies, Broni, I misread your instructions from my ipod's screen. Jcgriff2, I'm going to attempt to run the mem-test as you suggested tonight because I suspect a RAM issue, too. I'll attempt to do all of this when I get home from work.
Thanks everyone!

#12 cbjfan2009

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Posted 09 September 2011 - 03:33 PM

I hope that image attaches correctly. This contains my sensor information from SIW.
Thanks,
Matt

I hope that image attaches correctly. This contains my sensor information from SIW.
Thanks,
Matt

Attached Files



#13 Broni

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Posted 09 September 2011 - 08:25 PM

You're running too hot:

Posted Image

Your CPU max temp s listed at 71C.
If what you posted is from idle computer I can imagine what happens when you start couple of intensive programs.

Turn the computer off.
Get a can of compressed air (do NOT use anything else).
Clean well inside.
With the case open turn the computer on.
See if all fans are running.
Post new SIW report.

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#14 cbjfan2009

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Posted 10 September 2011 - 08:26 AM

So I've left my computer off over-night. Here is a just-started SIW sensors report. All 3 fans (CPU, Cabinet, GPU) are running upon visual inspection.
I apologize for the small picture, but my "Global Upload Quota" has been reached.

Attached Files



#15 Broni

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Posted 10 September 2011 - 11:15 AM

So I've left my computer off over-night

It doesn't work that way.
CPU heats up in a matter of seconds and it cools off in a matter of seconds (when turned off).
Lower temperatures you presented now may be due to a fact that your room is cooler this morning than it was yesterday.

Did you clean inside the case?

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