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Think I have redirect Virus


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37 replies to this topic

#1 ross2234

ross2234

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Posted 06 September 2011 - 12:57 PM

Good afternoon.

Upon returning to my office after a vacation, I am unable to access the internet. Both Mozilla and IE give server errors. No actual redirects to other sites, but sometimes the address is changed to http:///

I ran super anti spyware and it found 8 items, which I had it fix. I also ran Malwarebytes, which has found nothing.

I cannot run system restore. I get the error "System Restore is not able to protect your computer. Please restart your computer, and then run System Restore again." This does not help.

My Avast antivirus is showing "Real Time shields: as off, but I am cannot turn it on.

The computer was on, connected to the internet form much of the last 3 months while I was away.

I cannot use my keyboard in Safe Mode, which is problematic.

Any help would be greatly appreciated.

Thank you

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#2 Orange Blossom

Orange Blossom

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Posted 06 September 2011 - 10:13 PM

Hello,

Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.

If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 ross2234

ross2234
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Posted 07 September 2011 - 10:40 AM

Thank You for your help.

I had to do all the logs via USb memory

I returned to my office after an extended period and my computer, which was online will not allow me to connect to the internet via Firefox or IE. It has changed my firewall settings and disabled part of my AV (avast)

I seem to be getting redirected, but not to sites, just to Server errors and http:/// as opposed to what is typed in. No false AV popups are occurring.

I ran malwarebytes, Avast, etc. No help. I really need this computer online and secure.

thank you in advance for your help. Logs following.



.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_21
Run by Paul at 9:34:32 on 2011-09-07
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1022.426 [GMT -4:00]
.
AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\PRISMSVR.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\OLYMPUS\DSSPlayerPro\Notification.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Documents and Settings\All Users\Application Data\FLEXnet\Connect\11\ISUSPM.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\OLYMPUS\DeviceDetector\DeviceDetector4.exe
C:\Program Files\Grundig Business Systems\DssMover\DssMover.exe
C:\Documents and Settings\Paul\Application Data\Dropbox\bin\Dropbox.exe
C:\Program Files\Evernote\Evernote\EvernoteClipper.exe
svchost.exe
C:\WINDOWS\System32\svchost.exe -k Akamai
C:\Program Files\Common Files\Nuance\dgnsvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\WINDOWS\system32\PRISMSVC.EXE
C:\Program Files\Common Files\Olympus Shared\DeviceManager\olydvrsv.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wscntfy.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uInternet Settings,ProxyOverride = *.local
BHO: SnagIt Toolbar Loader: {00c6482d-c502-44c8-8409-fce54ad9c208} - c:\program files\techsmith\snagit 10\SnagitBHO.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Skype Plug-In: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Snagit: {8ff5e183-abde-46eb-b09e-d2aab95cabe3} - c:\program files\techsmith\snagit 10\SnagitIEAddin.dll
TB: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - No File
uRun: [ISUSPM] c:\documents and settings\all users\application data\flexnet\connect\11\ISUSPM.exe -scheduler
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [DNS7reminder] "c:\program files\nuance\naturallyspeaking11\ereg\ereg.exe" -r "c:\documents and settings\all users\application data\nuance\naturallyspeaking11\Ereg.ini
mRun: [Nuance.ctfmngr] c:\program files\nuance\naturallyspeaking11\program\ctfmngr.exe /restore
mRun: [LogMeIn GUI] "c:\program files\logmein\x86\LogMeInSystray.exe"
mRun: [AdobeAAMUpdater-1.0] "c:\program files\common files\adobe\oobe\pdapp\uwa\UpdaterStartupUtility.exe"
mRun: [SwitchBoard] c:\program files\common files\adobe\switchboard\SwitchBoard.exe
mRun: [AdobeCS5ServiceManager] "c:\program files\common files\adobe\cs5servicemanager\CS5ServiceManager.exe" -launchedbylogin
mRun: [Nuance PDF Reader-reminder] "c:\program files\nuance\pdf reader\ereg\ereg.exe" -r "c:\documents and settings\all users\application data\nuance\pdf reader\ereg\Ereg.ini"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [SpeechExec Startup] c:\program files\common files\philips speech shared\components\PSP.SpeechExec.StartupApp.exe
mRun: [Olympus DSS UpdateManager] "c:\program files\olympus\dssplayerpro\UpdateManager.exe"
mRun: [Olympus Notification] c:\program files\olympus\dssplayerpro\Notification.exe
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
StartupFolder: c:\docume~1\paul\startm~1\programs\startup\dropbox.lnk - c:\documents and settings\paul\application data\dropbox\bin\Dropbox.exe
StartupFolder: c:\docume~1\paul\startm~1\programs\startup\everno~1.lnk - c:\program files\evernote\evernote\EvernoteClipper.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobeg~2.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\device~1.lnk - c:\program files\olympus\devicedetector\DeviceDetector4.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\dssmover.lnk - c:\program files\grundig business systems\dssmover\DssMover.exe
IE: Add to Evernote 4.0 - c:\program files\evernote\evernote\EvernoteIE.dll/204
IE: Append Link Target to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://c:\program files\evernote\evernote\EvernoteIE.dll/204
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {FB858B22-55E2-413f-87F5-30ADC5552151} - c:\program files\plotsoft\pdfill\DownloadPDF.exe
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL
DPF: {254AA86E-5655-4518-AA87-185D7CC41801} - hxxps://secure.logmeinrescue.com/US/TechConsole/x86/RescueControl.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {CAFEEFAC-0014-0002-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
TCP: DhcpNameServer = 192.168.1.1 71.243.0.12
TCP: Interfaces\{3AB47CEA-6F86-4242-9FEC-852F093CADF2} : DhcpNameServer = 192.168.1.1 71.243.0.12
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: igfxcui - igfxdev.dll
Notify: LMIinit - LMIinit.dll
Notify: PRISMAPI.DLL - PRISMAPI.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\paul\application data\mozilla\firefox\profiles\g0p16zx7.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com
FF - prefs.js: network.proxy.type - 4
FF - plugin: c:\documents and settings\paul\application data\mozilla\firefox\profiles\g0p16zx7.default\extensions\technicianconsole@logmeinrescue.com\plugins\npRescue.dll
FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.60531.0\npctrlui.dll
FF - plugin: c:\program files\microsoft\web platform installer\NPWPIDetector.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npatgpc.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\nuance\pdf reader\bin\nppdf.dll
FF - plugin: c:\program files\nuance\pdf reader\bin\nppdf.dll
.
---- FIREFOX POLICIES ----
FF - user.js: network.cookie.cookieBehavior - 0
FF - user.js: privacy.clearOnShutdown.cookies - false
FF - user.js: security.warn_viewing_mixed - false
FF - user.js: security.warn_viewing_mixed.show_once - false
FF - user.js: security.warn_submit_insecure - false
FF - user.js: security.warn_submit_insecure.show_once - false
.
============= SERVICES / DRIVERS ===============
.
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2011-3-6 441176]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2010-5-4 309848]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-4-27 67656]
R2 Akamai;Akamai NetSession Interface;c:\windows\system32\svchost.exe -k Akamai [2010-4-30 14336]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2010-5-4 19544]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2010-5-4 42184]
R2 DragonSvc;Dragon Service;c:\program files\common files\nuance\dgnsvc.exe [2010-7-23 296808]
R2 LMIGuardianSvc;LMIGuardianSvc;c:\program files\logmein\x86\LMIGuardianSvc.exe [2010-10-1 374152]
R2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\logmein\x86\rainfo.sys [2010-1-27 12856]
R2 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sys [2010-8-18 47640]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2010-6-3 366640]
R2 PRISMSVC;PRISMSVC;c:\windows\system32\PRISMSVC.exe [2010-4-30 61526]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2010-6-3 22712]
R3 NVHDA;Service for NVIDIA High Definition Audio Driver;c:\windows\system32\drivers\nvhda32.sys [2010-11-8 57248]
R3 Olympus DVR Service;Olympus DVR Service;c:\program files\common files\olympus shared\devicemanager\olydvrsv.exe [2011-2-24 176128]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;c:\program files\google\google desktop search\GoogleDesktop.exe [2010-7-28 30192]
S3 mvvideoexta;MaxiVista Virtual Video ExtA;c:\windows\system32\drivers\mvvideoexta.sys --> c:\windows\system32\drivers\mvvideoexta.sys [?]
S3 SwitchBoard;Adobe SwitchBoard;c:\program files\common files\adobe\switchboard\SwitchBoard.exe [2010-2-19 517096]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
S4 LMIRfsClientNP;LMIRfsClientNP; [x]
.
=============== Created Last 30 ================
.
2011-09-06 18:54:46 -------- d-----w- c:\documents and settings\paul\DoctorWeb
2011-09-06 17:13:15 -------- d-----w- c:\documents and settings\paul\application data\FLEXnet
2011-09-06 15:50:35 98816 ----a-w- c:\windows\sed.exe
2011-09-06 15:50:35 518144 ----a-w- c:\windows\SWREG.exe
2011-09-06 15:50:35 256000 ----a-w- c:\windows\PEV.exe
2011-09-06 15:50:35 208896 ----a-w- c:\windows\MBR.exe
2011-08-31 23:01:59 131156 -c--a-w- c:\windows\system32\dllcache\digidbp.dll
2011-08-31 23:00:58 39936 -c--a-w- c:\windows\system32\dllcache\cnxt1803.sys
2011-08-31 22:58:55 13824 -c--a-w- c:\windows\system32\dllcache\bulltlp3.sys
2011-08-31 22:57:24 11776 -c--a-w- c:\windows\system32\dllcache\bdasup.sys
2011-08-31 22:56:59 382592 -c--a-w- c:\windows\system32\dllcache\atidrab.dll
2011-08-31 22:56:59 137216 -c--a-w- c:\windows\system32\dllcache\atidrae.dll
2011-08-31 22:56:58 46464 -c--a-w- c:\windows\system32\dllcache\atibt829.sys
2011-08-31 22:56:56 96128 -c--a-w- c:\windows\system32\dllcache\ati.dll
2011-08-31 22:56:56 77568 -c--a-w- c:\windows\system32\dllcache\ati.sys
2011-08-31 22:56:55 97354 -c--a-w- c:\windows\system32\dllcache\aspndis3.sys
2011-08-31 22:55:50 6272 -c--a-w- c:\windows\system32\dllcache\apmbatt.sys
2011-08-31 22:55:49 36224 -c--a-w- c:\windows\system32\dllcache\an983.sys
2011-08-31 22:55:48 26624 -c--a-w- c:\windows\system32\dllcache\alifir.sys
2011-08-31 22:55:48 16969 -c--a-w- c:\windows\system32\dllcache\amb8002.sys
2011-08-31 22:55:47 27678 -c--a-w- c:\windows\system32\dllcache\ali5261.sys
2011-08-31 20:58:48 -------- d-----w- c:\documents and settings\paul\DSSPlayer
2011-08-30 19:54:15 4194304 ----a-w- c:\windows\system32\iopiovam.dll
2011-08-11 02:04:07 139656 -c----w- c:\windows\system32\dllcache\rdpwd.sys
2011-08-11 02:02:10 10496 -c----w- c:\windows\system32\dllcache\ndistapi.sys
.
==================== Find3M ====================
.
2011-08-30 12:28:17 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cplAttached File  attach.txt   15.98KB   2 downloads
2011-07-15 13:29:31 456320 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2011-07-12 15:20:54 83816 ----a-w- c:\windows\system32\dns-sd.exe
2011-07-12 15:20:54 73064 ----a-w- c:\windows\system32\dnssd.dll
2011-07-12 15:20:54 50536 ----a-w- c:\windows\system32\jdns_sd.dll
2011-07-12 15:20:54 178536 ----a-w- c:\windows\system32\dnssdX.dll
2011-07-08 14:02:00 10496 ----a-w- c:\windows\system32\drivers\ndistapi.sys
2011-07-06 23:52:42 41272 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-07-06 23:52:42 22712 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-07-06 20:32:48 83360 ----a-w- c:\windows\system32\LMIRfsClientNP.dll
2011-07-06 20:32:36 53632 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\LMIproc.dll
2011-07-06 20:32:28 87424 ----a-w- c:\windows\system32\LMIinit.dll
2011-07-06 20:32:28 29568 ----a-w- c:\windows\system32\LMIport.dll
2011-07-05 22:37:00 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2011-07-05 22:37:00 69632 ----a-w- c:\windows\system32\QuickTime.qts
2011-07-04 11:43:53 40112 ----a-w- c:\windows\avastSS.scr
2011-07-04 11:36:43 441176 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2011-06-24 14:10:36 139656 ----a-w- c:\windows\system32\drivers\rdpwd.sys
2011-06-23 18:36:30 916480 ----a-w- c:\windows\system32\wininet.dll
2011-06-23 18:36:30 43520 ------w- c:\windows\system32\licmgr10.dll
2011-06-23 18:36:30 1469440 ------w- c:\windows\system32\inetcpl.cpl
2011-06-23 12:05:13 385024 ------w- c:\windows\system32\html.iec
2011-06-20 17:44:52 293376 ----a-w- c:\windows\system32\winsrv.dll
2011-06-16 12:07:42 83360 ----a-w- c:\windows\system32\LMIRfsClientNP.dll.000.bak
2011-06-16 12:07:41 87424 ----a-w- c:\windows\system32\LMIinit.dll.000.bak
.
============= FINISH: 9:38:14.48 ===============

Now attaching attach.txt

Merged topics and 3 posts, and removed duplicate attachment. ~ OB

Attached File  attach.txt   15.98KB   2 downloads

Attached File  ark.txt   113.15KB   2 downloads

Edited by Orange Blossom, 07 September 2011 - 02:46 PM.


#4 HelpBot

HelpBot

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Posted 11 September 2011 - 01:00 PM

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If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#5 ross2234

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Posted 12 September 2011 - 07:32 AM

Hello,

I still desperately need help. Symptoms are as described as above. Logs posted above should be current as I have unplugged computer awaiting reply.

I cannot get on the internet via any browser. Firewall seems to have been changed. Parts of Avast antivirus are disabled.


Windows XP Home edition
Version 2002
SP 3

32 Bit computer.

Do not have Install disk.


Thank you very much

#6 m0le

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Posted 12 September 2011 - 05:50 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

----------------------------------------------

Let's check for a rootkit first of all

Please download aswMBR ( 511KB ) to your desktop.
  • Double click the aswMBR.exe icon to run it
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

Then

Please download MBRCheck to your desktop.

1. Double click MBRCheck.exe to run it (Right click and run as Administrator for Vista).
2. It will open a black window, please do not fix anything (if it gives you an option).
3. Exit that window and it will produce a log (MBRCheck_date_time).
4. Please post that log when you reply.
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#7 ross2234

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Posted 13 September 2011 - 08:00 AM

First of all, Thank you for your help.

Attached are the logs you requested.Attached File  2-MBRCheck_09.13.11_08.58.12.txt   10.83KB   1 downloads

Attached Files



#8 m0le

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Posted 13 September 2011 - 02:06 PM

No sign of rootkit activity so let's try a removal tool now

Please download ComboFix from one of these locations:* IMPORTANT !!! Save ComboFix.exe to your Desktop making sure you rename it comfix.exe
  • Disable your AntiVirus and AntiSpyware applications including Firewalls, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Comfix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
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#9 ross2234

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Posted 13 September 2011 - 04:19 PM

Log As requested.

Thank YouAttached File  ComboFix.txt   20.17KB   6 downloads

#10 m0le

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Posted 13 September 2011 - 08:12 PM

Please let me know which browser you use.

Now run MBAM

Please download Posted Image Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
    If MBAM won't update then download and update MBAM on a clean computer then save the rules.ref folder to a memory stick. This file is found here: 'C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware' then transfer it across to the infected computer.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
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#11 ross2234

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Posted 14 September 2011 - 09:04 AM

Hello,

I use Mozilla Firefox, but IE will not connect either.

I downloaded Malwarebytes to my computer (Windows 7 64 bit laptop) but could not find the rules.ref folder anywhere. I am dowloading all programs to this laptop, and transferring them to the affected PC, which cannot connect to the internet at all.

The Malwarebytes version I am running said it was 13days out of date.

Any suggestions?

Thank You

#12 ross2234

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Posted 14 September 2011 - 11:19 AM

And now the log. Please see above post also.

Thank YouAttached File  mbam-log-2011-09-14 (12-03-37).txt   940bytes   2 downloads

#13 m0le

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Posted 14 September 2011 - 05:49 PM

We Need to Repair Your Internet Connection
  • Please download WinsockXPFix from a working machine and copy it to a CD or flash media.
  • Copy the file to the desktop on the non working machine.
  • Double Click on Posted Image on your desktop.
  • Push the Posted Image button.
  • Allow your system to reboot.

Please let me know if your connection is restored in your next reply
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#14 ross2234

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Posted 15 September 2011 - 08:08 AM

Hello,

Unfortunately the Winsock Fix did not work.


Symptoms:

When I open Internet Explorer, it shows my home page (http:///www.google.com) int the address bar, but the http://www. is grayed out. It shows the error" Internet Explorer cannot display the web page" and the "diagnose connection problems" button.

Clicking the button creates the log, which for some reason opens in Dreamweaver. Attached File  xpnetdiag.zip   992bytes   0 downloads

If I attempt to enter a new url in the address bar, such as www.msnbc.com, when I hit enter, the address bar goes to http:/// with "the address is not valid error"

Opening up Mozilla, the URl shows file:///C:?Docume~1/Paul/LOCALS~1/Temp/Temporary%20Directory%201%20for%2017811.zip/17811.html


And the Error: File not found

"Firefox can't find the file at /C:/DOCUME~1/Paul/LOCALS~1/Temp/Temporary Directory 1 for 17811.zip/17811.html.



If I type in an address in Firefox such as www.msnbc.com, the url does not change, however, the error "Server not found" "Firefox can't find the server at www.msnbc.com" error appears.


In addition, I get a windows security alert that there is no Firewall. Clicking on this brings up security center, but when I click "recomendations" and "Enable now" I get the error:

"We're sorry, The security center could not turn on Windows Firewall. To try turning on the firewall yourself, go to Windows Firewall in Control Panel. In the Windows Firewall dialog General tab, select On (recommended), and then click OK.

When I attempt this, as soon as I click on the Firewall icon in Control Panel, I get the error:

Windows Fiewall settings cannot be displayed because the associated service is not running. Do you want to start the Windows Firewall/Internet Connection Sharing (ICS) service?


When I click "Yes" I get the error:

Windows cannot start the Windows Firewall/internet Connection Sharing (ICS) service.


In addition, on my AVAST antivirus, when I open the program, "Real Time Shields" is set to off. When I click the "Turn On" button or the "FIX" button, absolutely nothing happens.

Hope that helps.

Edited by ross2234, 15 September 2011 - 08:10 AM.


#15 m0le

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Posted 15 September 2011 - 05:27 PM

I think we'd better take a look at the system with OTL

  • Download OTL to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Under the Standard Registry box change it to All.
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.

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