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11 replies to this topic

#1 kjbarry

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Posted 06 September 2011 - 11:30 AM

I have somthing wrong :crazy: with my computer. It showed that I had a trojon and i scaned it with adaware and microsoft security essentails and winaso registry opt and it said that it was cleaned up. But all my user info is "gone" nothing shows up on the desktop there are "no files" if you click on start and then arrow over all programns it says empty. I am useing xp What the h can I do besides cry

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#2 boopme

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Posted 06 September 2011 - 11:40 AM

Hello and welcome.
DO NOT run any Temp file or registry cleaner as the files will be gone. Actuall y never run a reg cleaner they do more harm than good.


This infection family will also hide all the files on your computer from being seen. To make your files visible again, please download the following program to your desktop:

Unhide.exe

Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run. This program will remove the +H, or hidden, attribute from all the files on your hard drives. If there are any files that were purposely hidden by you, you will need to hide them again after this tool is run.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.

^^

If you get an alert that Rkill is "infected", ignore it. The alert is just a fake warning given by the rogue software which tries to terminate programs that try to remove it. If you see such a warning, leave the warning on the screen and then run Rkill again. By not closing the warning, this sometimes allows you to bypass the malware's attempt to protect itself so that Rkill can perform its routine.


Try this with RKill.... download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.

Do not reboot your computer after running rkill as the malware programs will start again.



Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
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#3 kjbarry

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Posted 06 September 2011 - 10:37 PM

i ran several scans encoulding the malwarebytes and think I had the problem removed but I have attached the log for the last scans i did but the unhide was a life saver. What do i need to use besides the malwarebytes the adaware and the microsoft security eccesnal on a regual bases

Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7666

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

9/6/2011 10:36:09 PM
mbam-log-2011-09-06 (22-36-09).txt

Scan type: Quick scan
Objects scanned: 169919
Time elapsed: 20 minute(s), 14 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 boopme

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Posted 07 September 2011 - 10:39 AM

Hello, personally I use MBAM, SuperAntipspyware along with the AV and a monthly scan with ESET. We should run this now and see if anything is left.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 kjbarry

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Posted 07 September 2011 - 06:23 PM

done

C:\Documents and Settings\barrys\Local Settings\temp\NOD6BDE.tmp Win32/Qhost trojan cleaned by deleting (after the next restart) - quarantined
C:\Documents and Settings\barrys\Local Settings\temp\NOD6BDE.tmp.trtmp Win32/Qhost trojan cleaned by deleting - quarantined
C:\Documents and Settings\barrys\Local Settings\temp\ICReinstall\cnet_ieSpellSetup264573_exe[1].exe a variant of Win32/InstallCore.C application cleaned by deleting - quarantined
C:\Documents and Settings\barrys\Local Settings\temp\ICReinstall\cnet_trj682_exe[1].exe a variant of Win32/InstallCore.C application cleaned by deleting - quarantined
C:\Documents and Settings\barrys\Local Settings\Temporary Internet Files\Content.IE5\E7TFTNCJ\lp1[1].htm HTML/ScrInject.B.Gen virus deleted - quarantined
C:\Documents and Settings\barrys\Local Settings\Temporary Internet Files\Content.IE5\LAILRAS0\lp1[1].htm HTML/ScrInject.B.Gen virus deleted - quarantined
C:\Documents and Settings\barrys\Local Settings\Temporary Internet Files\Content.IE5\Q076LZSC\cnet_ieSpellSetup264573_exe[1].exe a variant of Win32/InstallCore.C application cleaned by deleting - quarantined

#6 boopme

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Posted 07 September 2011 - 08:55 PM

OK,good ,how is it runnning now?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 kjbarry

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Posted 08 September 2011 - 07:31 AM

good everything is as it should be. U recomend not using a regestry cleaner correct,and u would recomend that I use the SuperAntipspyware along with the AV instead of the adaware and microsoft security essentails

#8 boopme

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Posted 08 September 2011 - 04:01 PM

Yes I feel adaware is a bit bloated and doesnt detect as well as MBAM and SAS. MSE is good.



If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 kjbarry

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Posted 09 September 2011 - 09:55 AM

I have done that do i need to do anything else

#10 boopme

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Posted 09 September 2011 - 10:15 PM

Looks good here. If any thing check to see if the PC needs to be defragmented.
http://support.microsoft.com/kb/314848
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 kjbarry

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Posted 11 September 2011 - 02:29 PM

tried to run defrag it says that "disk defrag has detected that chkdsk is scheduled to run volume (c:) please run chkdsk /f

#12 boopme

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Posted 11 September 2011 - 04:28 PM

You can do that it takes a while. Check disk wants to a auto fix = /f
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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