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Computer crashes, blue screens, info stolen


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2 replies to this topic

#1 HolyMeh

HolyMeh

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Posted 05 September 2011 - 11:05 PM

Hi, firstly thanks for taking the time to help out with my problem.
I'm using Windows 7 and recently have been experiencing a few blue screens and many crashes. Also, a credit card number of mine has been used in online transactions without my knowledge until I was told over the phone. For the last 24 hours the crashes have become more frequent to the point where they varied from instantly crashing after turning the computer on to about 3 minutes leeway. At the moment the computer won't be able to load before it crashes, so I can't download the programs to get the logs requested. What should I do from here? Thank you.

Starting the computer in safe mode does not result in a crash, which allowed me to run DDS. I didn't run GMER as I have a 64 bit OS. Here's the DDS log for safe mode.


.
DDS (Ver_2011-08-26.01) - NTFSAMD64 MINIMAL
Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_24
Run by Family at 14:38:26 on 2011-09-06
Microsoft Windows 7 Ultimate 6.1.7600.0.1252.61.1033.18.4095.3558 [GMT 10:00]
.
AV: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {86355677-4064-3EA7-ABB3-1B136EB04637}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {3D54B793-665E-3129-9103-206115370C8A}
FW: McAfee Firewall *Enabled* {BE0ED752-0A0B-3FFF-80EC-B2269063014C}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\Explorer.EXE
C:\Windows\system32\ctfmon.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
BHO: IDMIEHlprObj Class: {0055c089-8582-441b-a0bf-17b458c2a3a8} - D:\Program Files (x86)\Internet Download Manager\IDMIECC.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - C:\Program Files (x86)\Common Files\McAfee\SystemCore\ScriptSn.20110607155152.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
mRun: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
mPolicies-system: PromptOnSecureDesktop = 0 (0x0)
IE: Download all links with IDM - D:\Program Files (x86)\Internet Download Manager\IEGetAll.htm
IE: Download FLV video content with IDM - D:\Program Files (x86)\Internet Download Manager\IEGetVL.htm
IE: Download with IDM - D:\Program Files (x86)\Internet Download Manager\IEExt.htm
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} - hxxp://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} - hxxp://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} - hxxp://messenger.zone.msn.com/binary/MineSweeper.cab56986.cab
TCP: DhcpNameServer = 192.168.0.1
TCP: Interfaces\{5C706A4E-9733-42EF-BCE0-E76E05D83176} : DhcpNameServer = 192.168.0.1
Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\PROGRA~2\McAfee\MSC\McSnIePl.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} -
BHO-X64: IDMIEHlprObj Class: {0055C089-8582-441B-A0BF-17B458C2A3A8} - D:\Program Files (x86)\Internet Download Manager\IDMIECC.dll
BHO-X64: IDM Helper - No File
BHO-X64: scriptproxy: {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files (x86)\Common Files\McAfee\SystemCore\ScriptSn.20110607155152.dll
BHO-X64: scriptproxy - No File
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
mRun-x64: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Family\AppData\Roaming\Mozilla\Firefox\Profiles\vcbhkqeu.default\
FF - plugin: c:\progra~2\mcafee\msc\npMcSnFFPl.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.53\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.57\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.65\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Microsoft Silverlight\4.0.60531.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdeployJava1.dll
FF - plugin: C:\Users\Family\AppData\Local\Google\Update\1.3.21.65\npGoogleUpdate3.dll
FF - plugin: C:\Users\Family\AppData\Roaming\Facebook\npfbplugin_1_0_3.dll
FF - plugin: C:\Users\Family\AppData\Roaming\Mozilla\Firefox\Profiles\vcbhkqeu.default\extensions\2020Player_IKEA@2020Technologies.com\plugins\NP_2020Player_IKEA.dll
FF - plugin: C:\Users\Family\AppData\Roaming\Mozilla\Firefox\Profiles\vcbhkqeu.default\extensions\2020Player_WEB@2020Technologies.com\plugins\NP_2020Player_WEB.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
.
============= SERVICES / DRIVERS ===============
.
R0 mfewfpk;McAfee Inc. mfewfpk;C:\Windows\system32\drivers\mfewfpk.sys --> C:\Windows\system32\drivers\mfewfpk.sys [?]
S0 mfehidk;McAfee Inc. mfehidk;C:\Windows\system32\drivers\mfehidk.sys --> C:\Windows\system32\drivers\mfehidk.sys [?]
S1 mfenlfk;McAfee NDIS Light Filter;C:\Windows\system32\DRIVERS\mfenlfk.sys --> C:\Windows\system32\DRIVERS\mfenlfk.sys [?]
S2 aksdf;aksdf;\??\C:\Windows\system32\drivers\aksdf.sys --> C:\Windows\system32\drivers\aksdf.sys [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2011-3-25 136176]
S2 hasplms;Sentinel HASP License Manager;C:\Windows\system32\hasplms.exe -run --> C:\Windows\system32\hasplms.exe -run [?]
S2 McMPFSvc;McAfee Personal Firewall Service;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2011-6-7 249936]
S2 McNaiAnn;McAfee VirusScan Announcer;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2011-6-7 249936]
S2 McProxy;McAfee Proxy Service;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2011-6-7 249936]
S2 McShield;McAfee McShield;C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe [2010-6-18 197960]
S2 mfefire;McAfee Firewall Core Service;C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe [2010-6-18 208272]
S2 mfevtp;McAfee Validation Trust Protection Service;C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe [2010-6-18 158832]
S3 cfwids;McAfee Inc. cfwids;C:\Windows\system32\drivers\cfwids.sys --> C:\Windows\system32\drivers\cfwids.sys [?]
S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2011-3-25 136176]
S3 mfeavfk;McAfee Inc. mfeavfk;C:\Windows\system32\drivers\mfeavfk.sys --> C:\Windows\system32\drivers\mfeavfk.sys [?]
S3 mfefirek;McAfee Inc. mfefirek;C:\Windows\system32\drivers\mfefirek.sys --> C:\Windows\system32\drivers\mfefirek.sys [?]
S3 mferkdet;McAfee Inc. mferkdet;C:\Windows\system32\drivers\mferkdet.sys --> C:\Windows\system32\drivers\mferkdet.sys [?]
S3 RTL8167;Realtek 8167 NT Driver;C:\Windows\system32\DRIVERS\Rt64win7.sys --> C:\Windows\system32\DRIVERS\Rt64win7.sys [?]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
.
=============== Created Last 30 ================
.
2011-08-31 23:32:19 -------- d-----w- C:\Users\Family\AppData\Roaming\PhotoScape
2011-08-31 23:31:54 -------- d-----w- C:\Program Files (x86)\PhotoScape
2011-08-23 23:47:13 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
2011-08-23 23:47:13 2048 ----a-w- C:\Windows\System32\tzres.dll
2011-08-20 09:57:34 404640 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2011-08-19 10:53:07 -------- d-----w- C:\Users\Family\AppData\Local\Garena
2011-08-11 05:49:13 212992 ----a-w- C:\Windows\System32\odbctrac.dll
2011-08-11 05:49:13 163840 ----a-w- C:\Windows\System32\odbccp32.dll
2011-08-11 05:49:13 126976 ----a-w- C:\Program Files\Common Files\System\Ole DB\msdaosp.dll
2011-08-11 05:49:13 106496 ----a-w- C:\Windows\System32\odbccu32.dll
2011-08-11 05:49:13 106496 ----a-w- C:\Windows\System32\odbccr32.dll
2011-08-11 05:49:12 319488 ----a-w- C:\Windows\SysWow64\odbcjt32.dll
2011-08-11 05:49:11 122880 ----a-w- C:\Windows\SysWow64\odbccp32.dll
2011-08-11 05:49:10 81920 ----a-w- C:\Windows\SysWow64\odbccr32.dll
2011-08-11 05:49:09 86016 ----a-w- C:\Windows\SysWow64\odbccu32.dll
2011-08-11 05:49:08 94208 ----a-w- C:\Program Files (x86)\Common Files\System\Ole DB\msdaosp.dll
2011-08-11 05:49:07 163840 ----a-w- C:\Windows\SysWow64\odbctrac.dll
2011-08-11 05:49:06 287744 ----a-w- C:\Windows\System32\drivers\mrxsmb10.sys
2011-08-11 05:46:25 5507968 ----a-w- C:\Windows\System32\ntoskrnl.exe
2011-08-11 05:46:23 3957120 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2011-08-11 05:46:22 3902336 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
.
==================== Find3M ====================
.
2011-07-22 05:35:08 1638912 ----a-w- C:\Windows\System32\mshtml.tlb
2011-07-22 04:56:17 1638912 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2011-07-16 05:26:54 362496 ----a-w- C:\Windows\System32\wow64win.dll
2011-07-16 05:26:53 243200 ----a-w- C:\Windows\System32\wow64.dll
2011-07-16 05:26:53 13312 ----a-w- C:\Windows\System32\wow64cpu.dll
2011-07-16 05:26:18 214528 ----a-w- C:\Windows\System32\winsrv.dll
2011-07-16 05:24:09 16384 ----a-w- C:\Windows\System32\ntvdm64.dll
2011-07-16 05:21:32 422400 ----a-w- C:\Windows\System32\KernelBase.dll
2011-07-16 05:17:46 338432 ----a-w- C:\Windows\System32\conhost.exe
2011-07-16 04:36:09 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
2011-07-16 04:32:14 44032 ----a-w- C:\Windows\apppatch\acwow64.dll
2011-07-16 04:31:50 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
2011-07-16 04:30:29 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
2011-07-16 04:30:27 272384 ----a-w- C:\Windows\SysWow64\KernelBase.dll
2011-07-16 02:26:12 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
2011-07-16 02:26:11 2048 ----a-w- C:\Windows\SysWow64\user.exe
2011-07-16 02:21:47 6144 ---ha-w- C:\Windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
2011-07-16 02:21:47 4608 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
2011-07-16 02:21:47 3584 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
2011-07-16 02:21:47 3072 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
2011-07-06 09:52:42 41272 ----a-w- C:\Windows\SysWow64\drivers\mbamswissarmy.sys
2011-07-06 09:52:42 25912 ----a-w- C:\Windows\System32\drivers\mbam.sys
2011-07-05 08:37:00 94208 ----a-w- C:\Windows\SysWow64\QuickTimeVR.qtx
2011-07-05 08:37:00 69632 ----a-w- C:\Windows\SysWow64\QuickTime.qts
2011-06-21 06:27:14 1896832 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2011-06-21 06:20:48 1197056 ----a-w- C:\Windows\System32\wininet.dll
2011-06-21 06:20:06 57856 ----a-w- C:\Windows\System32\licmgr10.dll
2011-06-21 05:36:36 981504 ----a-w- C:\Windows\SysWow64\wininet.dll
2011-06-21 05:35:05 44544 ----a-w- C:\Windows\SysWow64\licmgr10.dll
2011-06-21 05:05:13 482816 ----a-w- C:\Windows\System32\html.iec
2011-06-21 04:26:02 386048 ----a-w- C:\Windows\SysWow64\html.iec
2011-06-11 02:56:44 3134464 ----a-w- C:\Windows\System32\win32k.sys
.
============= FINISH: 14:39:42.16 ===============

Merged posts. ~ OB

Attached Files


Edited by Orange Blossom, 06 September 2011 - 12:29 AM.


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