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#1 nodsnog

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Posted 05 September 2011 - 10:56 AM

I can not access the internet either through browsers or program updates, my other computers are connected with no probelms throught the same router . This started when changed internet providers, I have checked the connection settings and can't seem to solve , I believe its a path issue but am not sure what to do next

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

MiniToolBox by Farbar
Ran by Don Sanderson (administrator) on 05-09-2011 at 13:51:34
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================


127.0.0.1 localhost
127.0.0.1 www.007guard.com
127.0.0.1 007guard.com
127.0.0.1 008i.com
127.0.0.1 www.008k.com
127.0.0.1 008k.com
127.0.0.1 www.00hq.com
127.0.0.1 00hq.com
127.0.0.1 010402.com
127.0.0.1 www.032439.com
127.0.0.1 032439.com
127.0.0.1 www.0scan.com
127.0.0.1 0scan.com
127.0.0.1 1000gratisproben.com
127.0.0.1 www.1000gratisproben.com
127.0.0.1 www.1001namen.com
127.0.0.1 1001namen.com
127.0.0.1 www.100888290cs.com
127.0.0.1 100888290cs.com

There are 9989 more lines starting with "127.0.0.1"

========================= IP Configuration: ================================

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Wireless Network Connection"

set address name="Wireless Network Connection" source=dhcp
set dns name="Wireless Network Connection" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : office

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : gateway.2wire.net



Ethernet adapter Wireless Network Connection:



Connection-specific DNS Suffix . : gateway.2wire.net

Description . . . . . . . . . . . : NETGEAR WG311v3 802.11g Wireless PCI Adapter

Physical Address. . . . . . . . . : 00-0F-B5-F9-B7-D2

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.67

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.254

DHCP Server . . . . . . . . . . . : 192.168.1.254

DNS Servers . . . . . . . . . . . : 192.168.1.254

Lease Obtained. . . . . . . . . . : Monday, September 05, 2011 12:57:14 PM

Lease Expires . . . . . . . . . . : Tuesday, September 06, 2011 12:57:14 PM

Server: homeportal
Address: 192.168.1.254

Name: google.com
Addresses: 74.125.91.104, 74.125.91.147, 74.125.91.99, 74.125.91.103
74.125.91.106, 74.125.91.105



Pinging google.com [74.125.91.99] with 32 bytes of data:



Reply from 74.125.91.99: bytes=32 time=49ms TTL=50

Reply from 74.125.91.99: bytes=32 time=47ms TTL=50



Ping statistics for 74.125.91.99:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 47ms, Maximum = 49ms, Average = 48ms

Server: homeportal
Address: 192.168.1.254

Name: yahoo.com
Addresses: 67.195.160.76, 69.147.125.65, 72.30.2.43, 98.137.149.56
209.191.122.70



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:



Reply from 209.191.122.70: bytes=32 time=149ms TTL=54

Reply from 209.191.122.70: bytes=32 time=108ms TTL=54



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 108ms, Maximum = 149ms, Average = 128ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 0f b5 f9 b7 d2 ...... NETGEAR WG311v3 802.11g Wireless PCI Adapter - McAfee Core NDIS Intermediate Filter Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.67 40
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.1.67 192.168.1.67 20
192.168.1.0 255.255.255.0 192.168.1.67 192.168.1.67 40
192.168.1.67 255.255.255.255 127.0.0.1 127.0.0.1 40
192.168.1.255 255.255.255.255 192.168.1.67 192.168.1.67 40
224.0.0.0 240.0.0.0 192.168.1.67 192.168.1.67 40
255.255.255.255 255.255.255.255 192.168.1.67 192.168.1.67 1
Default Gateway: 192.168.1.254
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/05/2011 01:38:23 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list cab from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: The specified server cannot perform the requested operation.

Error: (09/05/2011 01:38:17 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (09/05/2011 01:38:05 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This operation returned because the timeout period expired.

Error: (09/05/2011 01:38:03 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This operation returned because the timeout period expired.

Error: (09/05/2011 01:37:50 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (09/05/2011 01:37:48 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (09/05/2011 01:37:40 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list cab from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: This network connection does not exist.

Error: (09/05/2011 01:37:38 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list cab from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: The specified server cannot perform the requested operation.

Error: (09/05/2011 01:37:34 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (09/05/2011 01:37:31 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.


System errors:
=============
Error: (09/05/2011 00:07:54 PM) (Source: Service Control Manager) (User: )
Description: The McShield service terminated unexpectedly. It has done this 3 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.

Error: (09/05/2011 00:06:07 PM) (Source: Service Control Manager) (User: )
Description: The McShield service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.

Error: (09/05/2011 11:55:32 AM) (Source: Service Control Manager) (User: )
Description: The McShield service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.

Error: (09/05/2011 11:06:25 AM) (Source: Service Control Manager) (User: )
Description: The McAfee Scanner service terminated unexpectedly. It has done this 1 time(s).

Error: (09/05/2011 11:06:24 AM) (Source: Service Control Manager) (User: )
Description: The McShield service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.

Error: (09/05/2011 11:04:46 AM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the McShield service, but this action failed with the following error:
%%1056

Error: (09/05/2011 11:04:41 AM) (Source: Service Control Manager) (User: )
Description: The McShield service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.

Error: (09/05/2011 10:31:07 AM) (Source: DCOM) (User: SYSTEM)
Description: The server {209500FC-6B45-4693-8871-6296C4843751} did not register with DCOM within the required timeout.

Error: (09/05/2011 10:29:38 AM) (Source: Windows Update Agent) (User: )
Description: Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection.

Error: (09/05/2011 10:26:06 AM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{8572A66C-76EB-44D9-A736-AE241C26CB70}.
The backup browser is stopping.


Microsoft Office Sessions:
=========================
Error: (09/05/2011 01:38:23 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabThe specified server cannot perform the requested operation.

Error: (09/05/2011 01:38:17 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (09/05/2011 01:38:05 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis operation returned because the timeout period expired.

Error: (09/05/2011 01:38:03 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis operation returned because the timeout period expired.

Error: (09/05/2011 01:37:50 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (09/05/2011 01:37:48 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (09/05/2011 01:37:40 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabThis network connection does not exist.

Error: (09/05/2011 01:37:38 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabThe specified server cannot perform the requested operation.

Error: (09/05/2011 01:37:34 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (09/05/2011 01:37:31 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.


========================= Memory info: ===================================

Percentage of memory in use: 43%
Total physical RAM: 2046.98 MB
Available physical RAM: 1162.69 MB
Total Pagefile: 3896.07 MB
Available Pagefile: 2849.44 MB
Total Virtual: 2047.88 MB
Available Virtual: 1998.77 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:74.47 GB) (Free:39.3 GB) NTFS
5 Drive f: (UDISK) (Removable) (Total:1.89 GB) (Free:1.49 GB) FAT32

========================= Users: ========================================

User accounts for \\OFFICE

Administrator Alice T Sanderson ASPNET
Don Sanderson Guest HelpAssistant
SUPPORT_388945a0 SUPPORT_3f151ab9


**** End of log ****

Edited by nodsnog, 05 September 2011 - 01:11 PM.


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#2 bjamrok

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Posted 06 September 2011 - 09:10 PM

To rule out DNS issues, can you get to google by opening a browser and typing http://74.125.91.99 into the address bar. If not, what error are you getting? If you can get to google via that method it is very likely DNS related.
Sincerely,

Brian

"Thanks to all of you who contribute to open source projects and communities!"

http://jamroktech.blogspot.com

#3 nodsnog

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Posted 07 September 2011 - 05:12 PM

Thanks, iwas able to get to google, using http://74.125.91.99 now I need to work out the DNS issue

#4 bjamrok

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Posted 07 September 2011 - 09:07 PM

If you changed providers, check the DNS in your router. Or try setting a static DNS server in your computer I think 4.2.2.1 works. Your computer is getting DNS from the router. If your router has the old ISPs DNS server it may not work
Sincerely,

Brian

"Thanks to all of you who contribute to open source projects and communities!"

http://jamroktech.blogspot.com

#5 Sneakycyber

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Posted 09 September 2011 - 07:48 PM

I agree with the above get your ISP's DNS server address and set it as static in your TCP/IP settings or use a public address from google 8.8.8.8 or 8.8.4.4.

To set your DNS server static:
  • Click Start, click Control Panel, click Network and Internet Connections, and then click Network Connections.
  • Right-click the network connection that is connected to the network, and then click Properties.
  • On the General tab, click Internet Protocol (TCP/IP) in the This connection uses the following items list, and then click Properties.
  • On the General tab,
  • Click Use the following DNS server addresses, and then type what ever DNS server address your going to use in the Preferred DNS server box

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Certified CompTia Network +, A +

#6 nodsnog

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Posted 11 September 2011 - 07:12 AM

I tried all of your sugestions but I,'m still getting the same results, my desktop computer is reconizing the router and connection , my laptop connects fine and so does my wifes comp. on LAN , . the desk top is is a older dell 4600 running XP which runs fine other than the access issue , I use it mainly for some games and music, Thanks for your help

#7 Baltboy

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Posted 11 September 2011 - 07:21 AM

First thing to try would be opening a cmd line and entering ipconfig /flushdns. That will empty your dns cache of any old entries. Have you compared the ip configuration of this non-functioning computer to that of one of the ones that works? When you changed internet providers are you using DSL or Cable now? Since they most likely provided a new modem what is the make and model?
Get your facts first, then you can distort them as you please.
Mark Twain

#8 nodsnog

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Posted 11 September 2011 - 10:21 AM

Ok I will try that. yes I have compared the computers, we switched from at&tDSL-to U-Verse we stayed with AT&T just switched services

Edited by nodsnog, 11 September 2011 - 10:45 AM.


#9 Baltboy

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Posted 11 September 2011 - 10:58 AM

Did you change modems or are you still using the same modem when you were using the AT&T service?
Get your facts first, then you can distort them as you please.
Mark Twain

#10 nodsnog

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Posted 11 September 2011 - 02:28 PM

The router and modem are all in one and it was new with the U-verse , i took a drastic step and moved the computer closer to the router so I could hook up a LAN connection, half the problem is solved I can get on line with firefox, but programs like anti-malware,Mcafee ,&I tunes still can't find the connection , I tried turning off windows firewall and the McAfee firewall, still says no internet connection, but meanwhile I can access the internet

#11 Baltboy

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Posted 11 September 2011 - 08:23 PM

Is this your router: 2wire 2701HG? If so you might want to log onto the router and do two things. One is if all wireless devices are G the change the wireless mode to wireless g only. Second in the advanced settings turn the power setting up to a higher level up to a 10. The link for the manual is here
Get your facts first, then you can distort them as you please.
Mark Twain

#12 bjamrok

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Posted 11 September 2011 - 08:56 PM

This is a shot in the dark, but 2wire routers actually seem to use the NetBios names of computers for some reason. What is the name of the problem computer? In XP, right click on My Computer > Properties > Computer Name and see what the computer is named. Maybe it has some special character or it's too long or something that is giving problems with the router. Make the name something simple like xp1 or office and see if that helps.
Sincerely,

Brian

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http://jamroktech.blogspot.com

#13 techsupp

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Posted 12 September 2011 - 06:06 AM

hey if you are using any firewall try disabling it and then see if internet is working and if yes then set your firewall to default settings and also use these steps one by one

1)open cmd

a)ipconfig /release

b)ipconfig /renew

c)ipconfig /all

d)netsh int ip reset resetlog.txt

e)ipconfig /flush dns

f)ipconfig /displaydns

g)netsh winsock reset

restart your computer and it should be working :thumbup2:

#14 nodsnog

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Posted 13 September 2011 - 07:26 PM

Thank you all for your responses , the "computer" is now connecting via the wireless connection , after i was able to connect via a lan connection. I was getting IE errors so I deleted then downloaded and installed new IE then it was program update insanity " windows(60+) mcafee ,spyware dr, so and on forth. then did the same with firefox , then I enabled the wireless connection and its now working . Thank you all again for your help




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