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Redirect virus


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7 replies to this topic

#1 elliebell13

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Posted 05 September 2011 - 09:56 AM

I am also having the same issue as many others. Whenever I search something in google and click the result, I get taken to another website. Sometimes it will take me to the correct website if I go back to the search results and click it again.

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#2 Orange Blossom

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Posted 06 September 2011 - 12:15 AM

Hello,

Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.

If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 HelpBot

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Posted 10 September 2011 - 10:00 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/417551 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#4 etavares

etavares

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Posted 11 September 2011 - 06:56 AM

Hi elliebell13,

Please follow the instructions above to create a GMER and DDS logs and I'll look them over and help regain control of your computer.

Thanks,
-etavares


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

Posted Image
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#5 elliebell13

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Posted 11 September 2011 - 07:58 AM

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_20
Run by ellie at 22:32:22 on 2011-09-10
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.2938.1667 [GMT -5:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {BF5CEBDC-F2D3-7540-343C-F0CE11FD6E66}
SP: Microsoft Security Essentials *Enabled/Updated* {043D0A38-D4E9-7ACE-0E8C-CBBC6A7A24DB}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
c:\Program Files\Microsoft Security Essentials\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\RtkAudioService.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Windows\system32\taskeng.exe
c:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\ArcSoft\Magic-i Visual Effects 2\uCamMonitor.exe
C:\Program Files\Sony\VAIO Event Service\VESMgr.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\WUDFHost.exe
C:\Program Files\Common Files\Sony Shared\VAIO Content Folder Watcher\VCFw.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Sony\VAIO Update 4\VAIOUpdt.exe
C:\Program Files\Sony\VAIO Event Service\VESMgrSub.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\igfxext.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Sony\VAIO Wireless Wizard\AutoLaunchWLASU.exe
C:\Program Files\Sony\ISB Utility\ISBMgr.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\System32\spool\drivers\w32x86\3\E_FATIEEA.EXE
C:\Program Files\OPSWAT\VPNGuard\VPNGuardService.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\ehome\ehsched.exe
C:\Windows\ehome\ehRecvr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Sony\VAIO Care\VCsystray.exe
C:\Program Files\Sony\VAIO Power Management\SPMService.exe
C:\Program Files\Sony\VAIO Power Management\SPMgr.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/ig/redirectdomain?brand=SNYR&bmod=SNYR
uDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain?brand=SNYR&bmod=SNYR
mStart Page = hxxp://www.google.com/ig/redirectdomain?brand=SNYR&bmod=SNYR
mDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain?brand=SNYR&bmod=SNYR
uInternet Settings,ProxyOverride = <local>;localhost;*.local
uInternet Settings,ProxyServer = wwwcache.stir.ac.uk:8080
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [EPSON WorkForce 30 Series] c:\windows\system32\spool\drivers\w32x86\3\e_fatieea.exe /fu "c:\windows\temp\E_S425C.tmp" /EF "HKCU"
uRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\NPSWF32_FlashUtil.exe -p
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [Intuit SyncManager] c:\program files\common files\intuit\sync\IntuitSyncManager.exe startup
mRun: [VAIOMyMemCenter] "c:\program files\sony\vaio my memory center\VAIO MyMemCenter.exe" 1
mRun: [VAIORegistration] "c:\program files\sony\first experience\WelcomeLauncher.exe"
mRun: [VAIOSurvey] "c:\program files\sony\vaio survey\VAIO Sat Survey.exe"
mRun: [VWLASU] "c:\program files\sony\vaio wireless wizard\AutoLaunchWLASU.exe"
mRun: [ISBMgr.exe] "c:\program files\sony\isb utility\ISBMgr.exe"
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [MSSE] "c:\program files\microsoft security essentials\msseces.exe" -hide -runkey
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\vpngua~1.lnk - c:\program files\opswat\vpnguard\VPNGuardUI.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.2.1
TCP: Interfaces\{0090107B-A216-4482-B180-6B3A410A41D9} : DhcpNameServer = 192.168.2.1
TCP: Interfaces\{244EED3D-6D0B-4CB7-963D-3D0D75B6186F} : DhcpNameServer = 139.153.30.1 139.153.30.2
Handler: intu-help-qb2 - {84D77A00-41B5-4b8b-8ADF-86486D72E749} - c:\program files\intuit\quickbooks 2009\HelpAsyncPluggableProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - c:\windows\system32\mscoree.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxdev.dll
Notify: VESWinlogon - VESWinlogon.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\ellie\appdata\roaming\mozilla\firefox\profiles\lx0pg4js.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/webhp?rls=ig
FF - prefs.js: network.proxy.ftp - wwcache.stir.ac.uk
FF - prefs.js: network.proxy.ftp_port - 8080
FF - prefs.js: network.proxy.gopher - wwcache.stir.ac.uk
FF - prefs.js: network.proxy.gopher_port - 8080
FF - prefs.js: network.proxy.http - wwcache.stir.ac.uk
FF - prefs.js: network.proxy.http_port - 8080
FF - prefs.js: network.proxy.socks - wwcache.stir.ac.uk
FF - prefs.js: network.proxy.socks_port - 8080
FF - prefs.js: network.proxy.ssl - wwcache.stir.ac.uk
FF - prefs.js: network.proxy.ssl_port - 8080
FF - prefs.js: network.proxy.type - 4
FF - component: c:\program files\mozilla firefox\extensions\{ab2ce124-6272-4b12-94a9-7303c7397bd1}\components\SkypeFfComponent.dll
FF - component: c:\program files\mozilla firefox\extensions\browserhighlighter@ebay.com\components\Shim.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: The Browser Highlighter: browserhighlighter@ebay.com - c:\program files\mozilla firefox\extensions\browserhighlighter@ebay.com
FF - Ext: Skype extension for Firefox: {AB2CE124-6272-4b12-94A9-7303C7397BD1} - c:\program files\mozilla firefox\extensions\{AB2CE124-6272-4b12-94A9-7303C7397BD1}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: FireGestures: firegestures@xuldev.org - %profile%\extensions\firegestures@xuldev.org
FF - Ext: Personas: personas@christopher.beard - %profile%\extensions\personas@christopher.beard
.
============= SERVICES / DRIVERS ===============
.
R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2009-6-18 151216]
R1 MpKsl7ce49371;MpKsl7ce49371;c:\programdata\microsoft\microsoft antimalware\definition updates\{bbed72bf-f910-499e-98f7-c8dd12025709}\MpKsl7ce49371.sys [2011-9-9 28752]
R2 regi;regi;c:\windows\system32\drivers\regi.sys [2007-4-17 11032]
R2 RtkAudioService;Realtek Audio Service;c:\windows\RTKAUDIOSERVICE.EXE [2008-10-29 104992]
R2 uCamMonitor;CamMonitor;c:\program files\arcsoft\magic-i visual effects 2\uCamMonitor.exe [2009-5-10 104960]
R2 VAIO Power Management;VAIO Power Management;c:\program files\sony\vaio power management\SPMService.exe [2008-10-29 415584]
R2 VCFw;VAIO Content Folder Watcher;c:\program files\common files\sony shared\vaio content folder watcher\VCFw.exe [2008-9-3 446464]
R3 ArcSoftKsUFilter;ArcSoft Magic-I Visual Effect;c:\windows\system32\drivers\ArcSoftKsUFilter.sys [2009-5-10 17920]
R3 MpNWMon;Microsoft Malware Protection Network Driver;c:\windows\system32\drivers\MpNWMon.sys [2009-6-18 42368]
R3 NETw5v32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\drivers\NETw5v32.sys [2008-8-29 3664384]
R3 SFEP;Sony Firmware Extension Parser;c:\windows\system32\drivers\SFEP.sys [2008-10-29 9344]
R3 VPNGuardService;VPNGuardService;c:\program files\opswat\vpnguard\VPNGuardService.exe [2009-9-18 294912]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 SampleCollector;Intel® Sample Collector;c:\program files\sony\vaio care\collsvc.exe [2009-10-6 122880]
S3 SOHCImp;VAIO Media plus Content Importer;c:\program files\sony\vaio media plus\SOHCImp.exe [2009-5-10 103712]
S3 SOHDms;VAIO Media plus Digital Media Server;c:\program files\sony\vaio media plus\SOHDms.exe [2009-5-10 353568]
S3 SOHDs;VAIO Media plus Device Searcher;c:\program files\sony\vaio media plus\SOHDs.exe [2009-5-10 62752]
S3 VcmIAlzMgr;VAIO Content Metadata Intelligent Analyzing Manager;c:\program files\sony\vcm intelligent analyzing manager\VcmIAlzMgr.exe [2009-5-10 337184]
S3 VcmXmlIfHelper;VAIO Content Metadata XML Interface;c:\program files\common files\sony shared\vcmxml\VcmXmlIfHelper.exe [2009-5-10 83232]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
SUnknown lxrydohy;lxrydohy; [x]
.
=============== Created Last 30 ================
.
2011-09-09 11:57:40 28752 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{bbed72bf-f910-499e-98f7-c8dd12025709}\MpKsl7ce49371.sys
2011-09-09 11:55:36 7152464 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{bbed72bf-f910-499e-98f7-c8dd12025709}\mpengine.dll
2011-09-04 19:47:38 -------- d-----w- c:\program files\iPod
2011-09-04 19:47:36 -------- d-----w- c:\program files\iTunes
2011-09-04 19:36:11 -------- d-----w- c:\program files\Bonjour
.
==================== Find3M ====================
.
2011-07-12 16:20:54 83816 ----a-w- c:\windows\system32\dns-sd.exe
2011-07-12 16:20:54 73064 ----a-w- c:\windows\system32\dnssd.dll
2011-07-06 14:56:47 213504 ----a-w- c:\windows\system32\drivers\mrxsmb10.sys
2011-07-05 23:37:00 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2011-07-05 23:37:00 69632 ----a-w- c:\windows\system32\QuickTime.qts
.
============= FINISH: 22:33:33.37 ===============
Attached File  ark.txt   1.42KB   1 downloads

#6 etavares

etavares

    Bleepin' Remover


  • Malware Response Team
  • 15,514 posts
  • OFFLINE
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  • Gender:Male
  • Local time:04:33 PM

Posted 11 September 2011 - 08:26 AM

Hello, elliebell13.


Step 1



Next, please download ComboFix from one of these locations:
* IMPORTANT !!! Save ComboFix.exe to your Desktop as etavaresCF.exe
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on etavaresCF.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


Posted Image
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply, along with any symptoms that are present after it runs.

Note: After running Combofix, you may receive an error about "illegal operation on a registry key that has been marked for deletion." If you receive this error, please reboot and it should disappear.

etavares


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#7 etavares

etavares

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Posted 16 September 2011 - 05:32 AM

still with me?


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#8 etavares

etavares

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Posted 21 September 2011 - 05:47 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.


If I don't respond within 2 days, please feel free to PM me.
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