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Vista Laptop - many things removed, more left?


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11 replies to this topic

#1 whatisavailable

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Posted 04 September 2011 - 11:11 PM

Hi
I have a Dell Inspiron 1525 with Vista SP2. She was running McAfee for years with no problems. However, she decided she didn't really need it so she didn't renew it.

There were so many things poping up that I couldn't even get it to a point where I could post even via Safe Mode, which is what I'm in right now.

I did run a few scan so I hope you don't get upset if I post them here.

I'm very interested in learning how to do this for others so any hand-holding/explaining is appreciated.

Oh, does not appear one can attach files on this forum so I'll hold off on those.
Let me know what you'd like me to run.

Much appreciated.
Jim

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#2 whatisavailable

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Posted 04 September 2011 - 11:16 PM

Oh, just for a few things that were found and removed -- at least they said they were removed....

trojan.jorik
rootkit.tdss (I was running this)
trojan.fakealert
exploit.drop.2
malware.trace
hijack.exefile
torjan.fakealert
PUM.Bad.Proxy
spyware.passwords.Xgen
Trojan.Ranson.Pgen

Also had this silly thing saying it was a Microsoft Windows Malicious Software Removal Tool (KZB890830) that wanted to run but when it did, it spammed the screan something fierce: C:\windows\system32\mrt.exe /R /RE

Also ahd some chkdsk errors that were fixed on files spwizeng.dll & spwmp.dll & spwizeng.dll

Had a Trojan.win32.Agent.hicv in R198174-1.exe

trojan.zefarch
trojan.gen.2
trojan horse
trojan.adh

Also had some silly TelevisionFanatic bar along with other videoscavenger stuff.

Jim

#3 boopme

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Posted 05 September 2011 - 03:15 PM

Hello, what did you run?

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
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#4 whatisavailable

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Posted 05 September 2011 - 04:33 PM

Hi
Thanks for the assist. I ran Malwarebytes AntiMalware which found a few things (I've attached the latest log which found nothing and the one that did find things). Pulled up Hiren's CD and ran a few of those utils (I can attach the logs if you like - no attachments are possible in this forum).

I'm still not convinced it is cleaned yet. Again, appreciate your help. I won't install/run anything else unless you advise me to do so.


Here are the attachments per your request.

Jim


MiniToolBox by Farbar
Ran by Fran (administrator) on 05-09-2011 at 16:17:50
Windows Vista ™ Home Premium Service Pack 2 (X86)

***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"network.proxy.no_proxies_on", "localho,t,127.0.0.1,*.local"
"network.proxy.type", 0

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Fran-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : austin.rr.com

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : austin.rr.com
Description . . . . . . . . . . . : Dell Wireless 1395 WLAN Mini-Card
Physical Address. . . . . . . . . : 00-22-69-1A-73-33
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::e5dd:5ba0:d53:ebd4%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.112(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, September 05, 2011 3:55:55 PM
Lease Expires . . . . . . . . . . : Tuesday, September 06, 2011 3:55:54 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 201335401
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-10-33-11-06-00-21-9B-E1-5F-ED
DNS Servers . . . . . . . . . . . : 209.18.47.61
209.18.47.62
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
Physical Address. . . . . . . . . : 00-21-9B-E1-5F-ED
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : austin.rr.com
Description . . . . . . . . . . . : isatap.austin.rr.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{45F325EF-DB0D-4460-A041-2B01355EC134}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: dns-cac-lb-01.rr.com
Address: 209.18.47.61

Name: google.com
Addresses: 74.125.73.104
74.125.73.105
74.125.73.106
74.125.73.147
74.125.73.99
74.125.73.103



Pinging google.com [74.125.73.99] with 32 bytes of data:

Reply from 74.125.73.99: bytes=32 time=29ms TTL=50

Reply from 74.125.73.99: bytes=32 time=35ms TTL=50



Ping statistics for 74.125.73.99:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 29ms, Maximum = 35ms, Average = 32ms

Server: dns-cac-lb-01.rr.com
Address: 209.18.47.61

Name: yahoo.com
Addresses: 209.191.122.70
67.195.160.76
69.147.125.65
72.30.2.43
98.137.149.56



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:

Reply from 209.191.122.70: bytes=32 time=46ms TTL=52

Reply from 209.191.122.70: bytes=32 time=20ms TTL=52



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 20ms, Maximum = 46ms, Average = 33ms



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time=4ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 4ms, Average = 2ms

===========================================================================
Interface List
11 ...00 22 69 1a 73 33 ...... Dell Wireless 1395 WLAN Mini-Card
10 ...00 21 9b e1 5f ed ...... Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
1 ........................... Software Loopback Interface 1
15 ...00 00 00 00 00 00 00 e0 isatap.austin.rr.com
13 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
12 ...00 00 00 00 00 00 00 e0 6TO4 Adapter
14 ...00 00 00 00 00 00 00 e0 isatap.{45F325EF-DB0D-4460-A041-2B01355EC134}
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.112 30
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.112 286
192.168.1.112 255.255.255.255 On-link 192.168.1.112 286
192.168.1.255 255.255.255.255 On-link 192.168.1.112 286
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.112 286
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.112 286
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
11 286 fe80::/64 On-link
11 286 fe80::e5dd:5ba0:d53:ebd4/128
On-link
1 306 ff00::/8 On-link
11 286 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\System32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\System32\winrnr.dll [19968] (Microsoft Corporation)
Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/05/2011 03:56:28 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {607da3b2-6341-4a07-aee5-8d52c4c654cd}

Error: (09/05/2011 03:56:28 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/05/2011 00:44:11 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {8a67a24d-a913-423b-84e3-a0c0e2499968}

Error: (09/05/2011 00:44:10 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/05/2011 01:04:04 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/05/2011 01:03:20 AM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c

Error: (09/05/2011 00:29:45 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {a80b95a7-8327-40c0-b39b-d7e0426a1ff5}

Error: (09/05/2011 00:29:40 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/05/2011 00:29:39 AM) (Source: McLogEvent) (User: SYSTEM)SYSTEM
Description: 7

Error: (09/05/2011 00:25:13 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {299f05df-163c-498f-a571-bddde7b3d924}


System errors:
=============
Error: (09/05/2011 03:57:50 PM) (Source: Service Control Manager) (User: )
Description: BCM42RLY%%2

Error: (09/05/2011 03:57:49 PM) (Source: Service Control Manager) (User: )
Description: BCM42RLY%%2

Error: (09/05/2011 03:56:55 PM) (Source: Service Control Manager) (User: )
Description: BCM42RLY%%2

Error: (09/05/2011 03:56:55 PM) (Source: Service Control Manager) (User: )
Description: BCM42RLY%%2

Error: (09/05/2011 03:56:28 PM) (Source: Service Control Manager) (User: )
Description: BCM42RLY%%2

Error: (09/05/2011 03:56:28 PM) (Source: Service Control Manager) (User: )
Description: SASDIFSV
SASKUTIL

Error: (09/05/2011 03:56:28 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (09/05/2011 01:10:18 PM) (Source: Service Control Manager) (User: )
Description: ZoneAlarm Toolbar IswSvc

Error: (09/05/2011 01:07:06 PM) (Source: netbt) (User: )
Description: The name "WORKGROUP :1d" could not be registered on the interface with IP address 192.168.1.112.
The computer with the IP address 192.168.1.104 did not allow the name to be claimed by
this computer.

Error: (09/05/2011 01:06:39 PM) (Source: Service Control Manager) (User: )
Description: TrueVector Internet Monitor


Microsoft Office Sessions:
=========================
Error: (09/05/2011 03:56:28 PM) (Source: VSS)(User: )
Description: 0x80070005

Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {607da3b2-6341-4a07-aee5-8d52c4c654cd}

Error: (09/05/2011 03:56:28 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/05/2011 00:44:11 PM) (Source: VSS)(User: )
Description: 0x80070005

Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {8a67a24d-a913-423b-84e3-a0c0e2499968}

Error: (09/05/2011 00:44:10 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/05/2011 01:04:04 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/05/2011 01:03:20 AM) (Source: EventSystem)(User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c

Error: (09/05/2011 00:29:45 AM) (Source: VSS)(User: )
Description: 0x80070005

Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {a80b95a7-8327-40c0-b39b-d7e0426a1ff5}

Error: (09/05/2011 00:29:40 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/05/2011 00:29:39 AM) (Source: McLogEvent)(User: SYSTEM)SYSTEM
Description: 7

Error: (09/05/2011 00:25:13 AM) (Source: VSS)(User: )
Description: 0x80070005

Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {299f05df-163c-498f-a571-bddde7b3d924}


=========================== Installed Programs ============================

Adobe Flash Player 10 ActiveX (Version: 10.3.181.34)
Adobe Reader 8.3.0 (Version: 8.3.0)
Advanced Audio FX Engine
Advanced Video FX Engine
Apple Application Support (Version: 1.3.2)
Apple Mobile Device Support (Version: 3.2.0.47)
Apple Software Update (Version: 2.1.2.120)
ArcSoft PhotoImpression 6 (Version: 6)
ArcSoft Print Creations
ArcSoft TotalMedia Backup & Record
Ask Toolbar (Version: 1.9.1.0)
Bing Bar (Version: 7.0.614.0)
Bing Rewards Client Installer (Version: 16.0.345.0)
BlackBerry Desktop Software 4.7 (Version: 4.7.0.32)
Bonjour (Version: 2.0.3.0)
Browser Address Error Redirector (Version: 1.00.0000)
Button Manager v1.874 (Version: 1.8.7.004)
Cisco EAP-FAST Module (Version: 2.0.26)
Cisco LEAP Module (Version: 1.0.11)
Cisco PEAP Module (Version: 1.0.12)
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
Conduit Engine (Version: )
Conexant HDA D330 MDC V.92 Modem
DameWare Mini Remote Control (Version: 6.8.1.4)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Support Center (Support Software) (Version: 2.2.09085)
Dell Touchpad (Version: 7.1.103.4)
Dell Webcam Center
Dell Webcam Manager
Dell Wireless WLAN Card (Version: 4.170.25.12)
Digital Line Detect (Version: 1.21)
EDocs
EPSON CX4400 Series User's Guide
EPSON Printer Software
EPSON Scan
EPSON Stylus CX4400 Series Scanner Driver Update
ESET Online Scanner v3
GoToAssist 8.0.0.514
Intel® Graphics Media Accelerator Driver
Intel® Matrix Storage Manager
iTunes (Version: 10.0.1.22)
Java Auto Updater (Version: 2.0.5.1)
Java™ 6 Update 26 (Version: 6.0.260)
Java™ 6 Update 5 (Version: 1.6.0.50)
Laptop Integrated Webcam Driver (1.04.01.1011)
Live! Cam Avatar Creator (Version: 4.6.0817.1)
Live! Cam Avatar v1.0 (Version: 1.0)
Malwarebytes' Anti-Malware version 1.51.1.1800 (Version: 1.51.1.1800)
Mapit Toolbar (Version: 6.4.1.2)
McAfee Online Backup
McAfee Online Backup (Version: 1.16.4.0)
MediaDirect (Version: 3.5)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6425.1000)
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft UI Engine (Version: 6.3.2380.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Works (Version: 9.7.0621)
Modem Diagnostic Tool (Version: 1.0.20.0)
Mozilla Firefox 6.0.1 (x86 en-US) (Version: 6.0.1)
Music, Photos & Videos Launcher (Version: 1.00.0000)
NetWaiting (Version: 2.5.44)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
OpenSSL 0.9.7f
OutlookAddinSetup (Version: 1.0.0)
Product Documentation Launcher (Version: 1.00.0000)
QuickSet (Version: 8.2.20)
QuickTime (Version: 7.68.75.0)
Roxio Creator Audio (Version: 3.7.0)
Roxio Creator Copy (Version: 3.7.0)
Roxio Creator Data (Version: 3.7.0)
Roxio Creator DE (Version: 10.1)
Roxio Creator DE (Version: 3.7.0)
Roxio Creator Tools (Version: 3.7.0)
Roxio Express Labeler 3 (Version: 3.2.1)
Roxio Update Manager (Version: 6.0.0)
Spybot - Search & Destroy (Version: 1.6.2)
TelevisionFanatic
TOEFL Official Guide 2.05.0021 (Version: 2.05.0021)
VideoScavenger
Windows 7 Upgrade Advisor (Version: 2.0.5000.0)
ZipForm Desktop
ZoneAlarm (Version: 9.2.106.000)
ZoneAlarm Toolbar

========================= Memory info: ===================================

Percentage of memory in use: 44%
Total physical RAM: 3061.31 MB
Available physical RAM: 1708.22 MB
Total Pagefile: 6326.87 MB
Available Pagefile: 4864.35 MB
Total Virtual: 2047.88 MB
Available Virtual: 1966 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:220.58 GB) (Free:148.46 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:9.77 GB) (Free:4.94 GB) NTFS
3 Drive e: (HBCD-14.0) (CDROM) (Total:1.56 GB) (Free:0 GB) CDFS

========================= Users: ========================================

User accounts for \\FRAN-PC

Administrator ASPNET Fran
Guest

========================= Minidump Files ==================================


**** End of log ****

Latest MWB:
Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7659

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.19120

9/5/2011 4:26:18 PM
mbam-log-2011-09-05 (16-26-18).txt

Scan type: Quick scan
Objects scanned: 181948
Time elapsed: 5 minute(s), 11 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Previous MWB:
Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7654

Windows 6.0.6002 Service Pack 2 (Safe Mode)
Internet Explorer 8.0.6001.19120

9/4/2011 10:00:31 PM
mbam-log-2011-09-04 (22-00-31).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 396928
Time elapsed: 57 minute(s), 48 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 3
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 26

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\opsmr9ibkfl (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Security Protection (Spyware.Passwords.XGen) -> Value: Security Protection -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\.exe\shell\open\command\(default) (Hijack.ExeFile) -> Value: (default) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ProxyServer (PUM.Bad.Proxy) -> Value: ProxyServer -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Users\Fran\AppData\Roaming\defender.exe (Spyware.Passwords.XGen) -> Quarantined and deleted successfully.
c:\Users\Fran\AppData\Local\Temp\0.7824828247063165.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\Users\Fran\AppData\Local\Temp\15D0.tmp (Spyware.Passwords.XGen) -> Quarantined and deleted successfully.
c:\Users\Fran\AppData\Local\Temp\202D.tmp (Spyware.Passwords.XGen) -> Quarantined and deleted successfully.
c:\Users\Fran\AppData\Local\Temp\2941.tmp (Spyware.Passwords.XGen) -> Quarantined and deleted successfully.
c:\Users\Fran\AppData\Local\Temp\341B.tmp (Spyware.Passwords.XGen) -> Quarantined and deleted successfully.
c:\Users\Fran\AppData\Local\Temp\B386.tmp (Malware.Gen) -> Quarantined and deleted successfully.
c:\Users\Fran\AppData\Local\Temp\DA66.tmp (Spyware.Passwords.XGen) -> Quarantined and deleted successfully.
c:\Users\Fran\AppData\Local\Temp\E14.tmp (Spyware.Passwords.XGen) -> Quarantined and deleted successfully.
c:\Users\Fran\AppData\Local\Temp\E510.tmp (Spyware.Passwords.XGen) -> Quarantined and deleted successfully.
c:\Users\Fran\AppData\Local\Temp\F009.tmp (Spyware.Passwords.XGen) -> Quarantined and deleted successfully.
c:\Users\Fran\AppData\Local\Temp\F4EA.tmp (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Fran\AppData\Local\Temp\F7B6.tmp (Spyware.Passwords.XGen) -> Quarantined and deleted successfully.
c:\Users\Fran\AppData\Local\Temp\F9E9.tmp (Spyware.Passwords.XGen) -> Quarantined and deleted successfully.
c:\Users\Fran\AppData\Local\Temp\jar_cache4074354167765398817.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\Users\Fran\AppData\Local\Temp\jar_cache7002752050989700161.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\Users\Fran\AppData\LocalLow\Sun\Java\deployment\cache\6.0\9\53fc8889-2e80c0f8 (Trojan.Ransom.PGen) -> Quarantined and deleted successfully.
c:\Users\Fran\AppData\Roaming\17F2.tmp (Spyware.Passwords.XGen) -> Quarantined and deleted successfully.
c:\Users\Fran\AppData\Roaming\2B34.tmp (Spyware.Passwords.XGen) -> Quarantined and deleted successfully.
c:\Users\Fran\AppData\Roaming\E85B.tmp (Spyware.Passwords.XGen) -> Quarantined and deleted successfully.
c:\Users\Fran\AppData\Roaming\Adobe\plugs\mmc828287.txt (Trojan.Jorik) -> Quarantined and deleted successfully.
c:\Users\Fran\AppData\Roaming\Adobe\plugs\mmc830580.txt (Rootkit.TDSS) -> Quarantined and deleted successfully.
c:\Users\Fran\Desktop\0.5899038133108261.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\programdata\umlg.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\Users\Fran\AppData\Local\Temp\0.2743271391938932.exe (Exploit.Drop.2) -> Quarantined and deleted successfully.
c:\Users\Fran\AppData\Roaming\Adobe\shed\thr1.chm (Malware.Trace) -> Quarantined and deleted successfully.

#5 whatisavailable

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Posted 05 September 2011 - 04:37 PM

Oh, I also ran an ESET online scan - here are the results of that:

C:\Program Files\TelevisionFanatic\bar\1.bin\64datact.dll a variant of Win32/Toolbar.MyWebSearch.A application cleaned by deleting - quarantined
C:\Program Files\TelevisionFanatic\bar\1.bin\64html.dll probably a variant of Win32/Toolbar.MyWebSearch.F application cleaned by deleting - quarantined
C:\Program Files\TelevisionFanatic\bar\1.bin\64htmlmu.dll probably a variant of Win32/Toolbar.MyWebSearch.B application cleaned by deleting - quarantined
C:\Program Files\TelevisionFanatic\bar\1.bin\64Plugin.dll a variant of Win32/Toolbar.MyWebSearch application cleaned by deleting (after the next restart) - quarantined
C:\Program Files\TelevisionFanatic\bar\1.bin\64skin.dll a variant of Win32/Toolbar.MyWebSearch.P application cleaned by deleting - quarantined
C:\Program Files\VideoScavenger_1e\bar\1.bin\1edatact.dll a variant of Win32/Toolbar.MyWebSearch.A application cleaned by deleting - quarantined
C:\Program Files\VideoScavenger_1e\bar\1.bin\1ehtml.dll probably a variant of Win32/Toolbar.MyWebSearch.F application cleaned by deleting - quarantined
C:\Program Files\VideoScavenger_1e\bar\1.bin\1ehtmlmu.dll probably a variant of Win32/Toolbar.MyWebSearch.B application cleaned by deleting - quarantined
C:\Program Files\VideoScavenger_1e\bar\1.bin\1ePlugin.dll a variant of Win32/Toolbar.MyWebSearch application cleaned by deleting (after the next restart) - quarantined
C:\Program Files\VideoScavenger_1e\bar\1.bin\1eskin.dll a variant of Win32/Toolbar.MyWebSearch.P application cleaned by deleting - quarantined
C:\Qoobox\Quarantine\C\Program Files\Windows Searchqu Toolbar\ToolBar\SearchquDx.dll.vir Win32/Adware.Bandoo application cleaned by deleting - quarantined
C:\Qoobox\Quarantine\C\Program Files\Windows Searchqu Toolbar\ToolBar\SearchquTb.dll.vir Win32/Adware.Bandoo application cleaned by deleting - quarantined
C:\Qoobox\Quarantine\C\Program Files\Windows Searchqu Toolbar\ToolBar\chrome\content\.#searchqutb.js.1.3.vir Win32/Adware.Bandoo application cleaned by deleting - quarantined
C:\Qoobox\Quarantine\C\Program Files\Windows Searchqu Toolbar\ToolBar\chrome\content\searchqutb.js.vir Win32/Adware.Bandoo application cleaned by deleting - quarantined
C:\Qoobox\Quarantine\C\Program Files\Windows Searchqu Toolbar\ToolBar\chrome\content\toolbar.htm.vir Win32/Adware.Bandoo application cleaned by deleting - quarantined
C:\Qoobox\Quarantine\C\Program Files\Windows Searchqu Toolbar\ToolBar\chrome\content\toolbar.xul.vir Win32/Adware.Bandoo application cleaned by deleting - quarantined
C:\Users\Fran\AppData\Local\Temp\NOD2553.tmp a variant of Win32/Toolbar.MyWebSearch application cleaned by deleting (after the next restart) - quarantined
C:\Users\Fran\AppData\Local\Temp\NOD32B0.tmp a variant of Win32/Toolbar.MyWebSearch application cleaned by deleting (after the next restart) - quarantined
C:\Users\Fran\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\18\5a3a4a92-21570c87 Java/Agent.DJ trojan deleted - quarantined
C:\Users\Fran\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\6\75ad4306-6a587ada a variant of Java/Agent.DH trojan deleted - quarantined

#6 boopme

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Posted 05 September 2011 - 04:53 PM

Hello. this looks good.
You nned to Update to Java JRE7 and remove all the older ones as they allow infection in.


Go into the program Uninstall and remove any tool bars that are letting in the spy/adware.

emove Combofix now that we're done with it.
Click on your Start Menu, then Run....
Now type combofix /u in the runbox and click OK. Notice the space between the "x" and "/".


When shown the disclaimer, Select "2"
This will remove files/folders assoicated with combofix and uninstall it.

Run SAS if you havent and we should be clean.
Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Edited by boopme, 05 September 2011 - 08:04 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 whatisavailable

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Posted 05 September 2011 - 07:15 PM

Ran SuperAntiSpyware and it reported finding no threats.

Whenever I start FireFox (I installed an addon yesterday that watches FF) it finds this:
http://search.conduit.com/ResultsExt.aspx?ctid=CT2645238&SearchSource=2&q=
I tell it to not allow it. I've deleted conduit out of the installed programs. Can't find where it is coming up.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 09/05/2011 at 06:58 PM

Application Version : 5.0.1118

Core Rules Database Version : 7645
Trace Rules Database Version: 5457

Scan type : Complete Scan
Total Scan Time : 01:33:13

Operating System Information
Windows Vista Home Premium 32-bit, Service Pack 2 (Build 6.00.6002)
UAC On - Limited User (Administrator User)

Memory items scanned : 707
Memory threats detected : 0
Registry items scanned : 37395
Registry threats detected : 0
File items scanned : 224531
File threats detected : 0

Re-run of results.txt file:
MiniToolBox by Farbar
Ran by Fran (administrator) on 05-09-2011 at 19:13:34
Windows Vista ™ Home Premium Service Pack 2 (X86)

***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"network.proxy.no_proxies_on", "localho,t,127.0.0.1,*.local"
"network.proxy.type", 0

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Fran-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : austin.rr.com

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : austin.rr.com
Description . . . . . . . . . . . : Dell Wireless 1395 WLAN Mini-Card
Physical Address. . . . . . . . . : 00-22-69-1A-73-33
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::e5dd:5ba0:d53:ebd4%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.112(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, September 05, 2011 3:55:55 PM
Lease Expires . . . . . . . . . . : Tuesday, September 06, 2011 3:55:54 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 201335401
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-10-33-11-06-00-21-9B-E1-5F-ED
DNS Servers . . . . . . . . . . . : 209.18.47.61
209.18.47.62
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
Physical Address. . . . . . . . . : 00-21-9B-E1-5F-ED
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : austin.rr.com
Description . . . . . . . . . . . : isatap.austin.rr.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{45F325EF-DB0D-4460-A041-2B01355EC134}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: dns-cac-lb-01.rr.com
Address: 209.18.47.61

Name: google.com
Addresses: 74.125.73.147
74.125.73.99
74.125.73.103
74.125.73.104
74.125.73.105
74.125.73.106



Pinging google.com [74.125.73.105] with 32 bytes of data:

Reply from 74.125.73.105: bytes=32 time=28ms TTL=50

Reply from 74.125.73.105: bytes=32 time=124ms TTL=50



Ping statistics for 74.125.73.105:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 28ms, Maximum = 124ms, Average = 76ms

Server: dns-cac-lb-01.rr.com
Address: 209.18.47.61

Name: yahoo.com
Addresses: 69.147.125.65
72.30.2.43
98.137.149.56
209.191.122.70
67.195.160.76



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:

Reply from 209.191.122.70: bytes=32 time=283ms TTL=52

Reply from 209.191.122.70: bytes=32 time=281ms TTL=52



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 281ms, Maximum = 283ms, Average = 282ms



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time=5ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 5ms, Average = 2ms

===========================================================================
Interface List
11 ...00 22 69 1a 73 33 ...... Dell Wireless 1395 WLAN Mini-Card
10 ...00 21 9b e1 5f ed ...... Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
1 ........................... Software Loopback Interface 1
15 ...00 00 00 00 00 00 00 e0 isatap.austin.rr.com
13 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
12 ...00 00 00 00 00 00 00 e0 6TO4 Adapter
14 ...00 00 00 00 00 00 00 e0 isatap.{45F325EF-DB0D-4460-A041-2B01355EC134}
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.112 30
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.112 286
192.168.1.112 255.255.255.255 On-link 192.168.1.112 286
192.168.1.255 255.255.255.255 On-link 192.168.1.112 286
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.112 286
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.112 286
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
11 286 fe80::/64 On-link
11 286 fe80::e5dd:5ba0:d53:ebd4/128
On-link
1 306 ff00::/8 On-link
11 286 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\System32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\System32\winrnr.dll [19968] (Microsoft Corporation)
Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/05/2011 05:10:38 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\CONFIG.MSI\415215.RBF> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (09/05/2011 05:10:38 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\CONFIG.MSI\415286.RBF> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (09/05/2011 05:10:38 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\CONFIG.MSI\415214.RBF> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (09/05/2011 05:10:38 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\CONFIG.MSI\415285.RBF> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (09/05/2011 05:10:38 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\CONFIG.MSI\415213.RBF> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (09/05/2011 05:10:38 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\CONFIG.MSI\415284.RBF> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (09/05/2011 05:10:38 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\CONFIG.MSI\415212.RBF> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (09/05/2011 05:10:38 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\CONFIG.MSI\415211.RBF> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (09/05/2011 05:10:38 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\CONFIG.MSI\415210.RBF> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (09/05/2011 05:10:38 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\CONFIG.MSI\415283.RBF> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)


System errors:
=============
Error: (09/05/2011 05:07:05 PM) (Source: DCOM) (User: )
Description: {0002DF01-0000-0000-C000-000000000046}

Error: (09/05/2011 03:57:50 PM) (Source: Service Control Manager) (User: )
Description: BCM42RLY%%2

Error: (09/05/2011 03:57:49 PM) (Source: Service Control Manager) (User: )
Description: BCM42RLY%%2

Error: (09/05/2011 03:56:55 PM) (Source: Service Control Manager) (User: )
Description: BCM42RLY%%2

Error: (09/05/2011 03:56:55 PM) (Source: Service Control Manager) (User: )
Description: BCM42RLY%%2

Error: (09/05/2011 03:56:28 PM) (Source: Service Control Manager) (User: )
Description: BCM42RLY%%2

Error: (09/05/2011 03:56:28 PM) (Source: Service Control Manager) (User: )
Description: SASDIFSV
SASKUTIL

Error: (09/05/2011 03:56:28 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (09/05/2011 01:10:18 PM) (Source: Service Control Manager) (User: )
Description: ZoneAlarm Toolbar IswSvc

Error: (09/05/2011 01:07:06 PM) (Source: netbt) (User: )
Description: The name "WORKGROUP :1d" could not be registered on the interface with IP address 192.168.1.112.
The computer with the IP address 192.168.1.104 did not allow the name to be claimed by
this computer.


Microsoft Office Sessions:
=========================
Error: (09/05/2011 05:10:38 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\CONFIG.MSI\415215.RBF

Error: (09/05/2011 05:10:38 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\CONFIG.MSI\415286.RBF

Error: (09/05/2011 05:10:38 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\CONFIG.MSI\415214.RBF

Error: (09/05/2011 05:10:38 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\CONFIG.MSI\415285.RBF

Error: (09/05/2011 05:10:38 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\CONFIG.MSI\415213.RBF

Error: (09/05/2011 05:10:38 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\CONFIG.MSI\415284.RBF

Error: (09/05/2011 05:10:38 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\CONFIG.MSI\415212.RBF

Error: (09/05/2011 05:10:38 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\CONFIG.MSI\415211.RBF

Error: (09/05/2011 05:10:38 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\CONFIG.MSI\415210.RBF

Error: (09/05/2011 05:10:38 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\CONFIG.MSI\415283.RBF


=========================== Installed Programs ============================

Adobe Flash Player 10 ActiveX (Version: 10.3.181.34)
Adobe Reader 8.3.0 (Version: 8.3.0)
Advanced Audio FX Engine
Advanced Video FX Engine
Apple Application Support (Version: 1.3.2)
Apple Mobile Device Support (Version: 3.2.0.47)
Apple Software Update (Version: 2.1.2.120)
ArcSoft PhotoImpression 6 (Version: 6)
ArcSoft Print Creations
ArcSoft TotalMedia Backup & Record
Bing Rewards Client Installer (Version: 16.0.345.0)
BlackBerry Desktop Software 4.7 (Version: 4.7.0.32)
Bonjour (Version: 2.0.3.0)
Browser Address Error Redirector (Version: 1.00.0000)
Button Manager v1.874 (Version: 1.8.7.004)
Cisco EAP-FAST Module (Version: 2.0.26)
Cisco LEAP Module (Version: 1.0.11)
Cisco PEAP Module (Version: 1.0.12)
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
Conexant HDA D330 MDC V.92 Modem
DameWare Mini Remote Control (Version: 6.8.1.4)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Support Center (Support Software) (Version: 2.2.09085)
Dell Touchpad (Version: 7.1.103.4)
Dell Webcam Center
Dell Webcam Manager
Dell Wireless WLAN Card (Version: 4.170.25.12)
Digital Line Detect (Version: 1.21)
EDocs
EPSON CX4400 Series User's Guide
EPSON Printer Software
EPSON Scan
EPSON Stylus CX4400 Series Scanner Driver Update
ESET Online Scanner v3
GoToAssist 8.0.0.514
Intel® Graphics Media Accelerator Driver
Intel® Matrix Storage Manager
iTunes (Version: 10.0.1.22)
Java Auto Updater (Version: 2.0.5.1)
Java™ 6 Update 26 (Version: 6.0.260)
Java™ 6 Update 5 (Version: 1.6.0.50)
Laptop Integrated Webcam Driver (1.04.01.1011)
Live! Cam Avatar Creator (Version: 4.6.0817.1)
Live! Cam Avatar v1.0 (Version: 1.0)
Malwarebytes' Anti-Malware version 1.51.1.1800 (Version: 1.51.1.1800)
McAfee Online Backup
McAfee Online Backup (Version: 1.16.4.0)
MediaDirect (Version: 3.5)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6425.1000)
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft UI Engine (Version: 6.3.2380.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Works (Version: 9.7.0621)
Modem Diagnostic Tool (Version: 1.0.20.0)
Mozilla Firefox 6.0.1 (x86 en-US) (Version: 6.0.1)
Music, Photos & Videos Launcher (Version: 1.00.0000)
NetWaiting (Version: 2.5.44)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
OpenSSL 0.9.7f
OutlookAddinSetup (Version: 1.0.0)
Product Documentation Launcher (Version: 1.00.0000)
QuickSet (Version: 8.2.20)
QuickTime (Version: 7.68.75.0)
Roxio Creator Audio (Version: 3.7.0)
Roxio Creator Copy (Version: 3.7.0)
Roxio Creator Data (Version: 3.7.0)
Roxio Creator DE (Version: 10.1)
Roxio Creator DE (Version: 3.7.0)
Roxio Creator Tools (Version: 3.7.0)
Roxio Express Labeler 3 (Version: 3.2.1)
Roxio Update Manager (Version: 6.0.0)
Spybot - Search & Destroy (Version: 1.6.2)
SUPERAntiSpyware (Version: 5.0.1118)
TelevisionFanatic
TOEFL Official Guide 2.05.0021 (Version: 2.05.0021)
VideoScavenger
Windows 7 Upgrade Advisor (Version: 2.0.5000.0)
ZipForm Desktop
ZoneAlarm (Version: 9.2.106.000)
ZoneAlarm Toolbar

========================= Memory info: ===================================

Percentage of memory in use: 62%
Total physical RAM: 3061.31 MB
Available physical RAM: 1147.37 MB
Total Pagefile: 6326.87 MB
Available Pagefile: 4518 MB
Total Virtual: 2047.88 MB
Available Virtual: 1966.1 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:220.58 GB) (Free:150.42 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:9.77 GB) (Free:4.94 GB) NTFS
3 Drive e: (HBCD-14.0) (CDROM) (Total:1.56 GB) (Free:0 GB) CDFS

========================= Users: ========================================

User accounts for \\FRAN-PC

Administrator ASPNET Fran
Guest

========================= Minidump Files ==================================


**** End of log ****

#8 boopme

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Posted 05 September 2011 - 08:07 PM

Update Java and Adobe Reader
Important Note: Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 7 and save it to your desktop.
  • Look for "Java Platform, Standard Edition".
  • Click the "Download JRE" button to the right.
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • From the list, select your OS and Platform (32-bit or 64-bit).
  • If a download for an Offline Installation is available, it is recommended to choose that and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Posted Image > Control Panel, double-click on Add/Remove Programs or Programs and Features in Vista/Windows 7 and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-7-windows-i586.exe to install the newest version.
  • If using Windows 7 or Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
  • The McAfee Security Scan Plus tool is installed by default unless you uncheck the McAfee installation box when updating Java.
Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications but it's not necessary.
To disable the JQS service if you don't want to use it:
  • Go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter.
  • Click Ok and reboot your computer.


Similarly Update to Adobe Reader X (10.1.0)
Note UN check the box so you do not install the toolbar,unless you really want it..

Free! Google Toolbar search Google from any web page, block pop-ups

Yes, install Google Toolbar - optional



Run one more tool please.

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.5.9.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.


If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to these[/color] instructions. [color=green]In some cases it may be necessary to redownload TDSSKiller and randomly rename it before downloading and saving to the computer.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 whatisavailable

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Posted 05 September 2011 - 09:16 PM

Sorry, thought I had already updated Adobe Reader.

Updated JRE and Reader.

TDSSKiller was clean with 256 objects scanned and not threats found.

Perhaps we're getting close!!

Would welcome your input on how to lock down the laptop to prevent a similar infection. I can't keep spending time on her laptop so I need to lock it down as much as possible but still make it useful so she can actually use the laptop as needed.

I did install noscript and ghost for firefox but that doesn't help with Exploder...er, Internet Explorer.

Also curious if you recommend http://secunia.com/vulnerability_scanning/personal/

Thanks!
Jim

#10 boopme

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Posted 05 September 2011 - 09:59 PM

Yes Secunia PSI is excellent.

i would still like to run SFC

Please run SFC (System File Checker)
Please run System File Checker sfc /scannow... For more information on this tool see How To Use Sfc.exe To Repair System Files

NOTE for Vista/WIN 7 users..The command needs to be run from an Elevated Command Prompt.Click Start, type cmd into the Start/Search box,
right-click cmd.exe in the list above and select 'Run as Administrator'


You will need your operating system CD handy.

Open Windows Task Manager....by pressing CTRL+SHIFT+ESC



Does you router (if using) have WPA2 encrytion?


If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:


Then click File.. then New Task(Run)

In the box that opens type sfc /scannow ......There is a space between c and /

Click OK
Let it run and insert the CD when asked.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 whatisavailable

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Posted 06 September 2011 - 01:12 AM

Hi
Ok, I ran SFC. It never asked for a CD (thank goodness) but it did say that things were fixed but not everything was fixed. Not sure what is up with that.

I did create a new restore point and did a disk cleanup. I'll reboot and run it a bit and give an all clear later today.

THANKS
Jim

#12 boopme

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Posted 06 September 2011 - 10:24 AM

OK, let me know.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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