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Sluggishness and Freezes


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12 replies to this topic

#1 harrisnyc

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Posted 04 September 2011 - 06:54 PM

Hi,

The rep I was working with from the malware board sent me here for a second opinion - the post was:

http://www.bleepingcomputer.com/forums/topic416358.html/page__gopid__2396810

Thanks very much in advance.
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#2 cryptodan

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Posted 04 September 2011 - 07:12 PM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#3 harrisnyc

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Posted 04 September 2011 - 08:38 PM

http://speccy.piriform.com/results/QcEcgztMFzd7x7U0vVyXxfz

#4 cryptodan

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Posted 04 September 2011 - 09:05 PM

Please download and remove Norton via the Norton Removal Tool and try installing another AV like Avast or Microsoft Security Essentials.

#5 harrisnyc

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Posted 04 September 2011 - 11:01 PM

Okay, I fully removed Norton, and installed MSE. Still seeing sluggishness and stalls, especially when running my first scan with MSE. Also, programs are slow to load, and ctrl-alt-delete essentially didn't work - it said something to the effect that it just couldn't do it!

#6 cryptodan

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Posted 04 September 2011 - 11:04 PM

Download Autoruns for Windows: http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx

No installation required.

Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.

Go File>Save, and save it as AutoRuns.txt file to know location.

You must select Text from drop-down menu as a file type:

Posted Image

Attach the file to your next reply.

Compliments of Broni

#7 harrisnyc

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Posted 05 September 2011 - 05:08 AM

Thanks, here ya go:

Attached Files



#8 cryptodan

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Posted 05 September 2011 - 11:50 AM

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

#9 harrisnyc

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Posted 05 September 2011 - 09:08 PM

Results are here:

Attached Files



#10 cryptodan

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Posted 07 September 2011 - 06:48 PM

The following error:

Error: (09/05/2011 03:06:16 AM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.

Error: (09/05/2011 03:03:15 AM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.

Error: (09/05/2011 03:00:14 AM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.

Error: (09/05/2011 02:52:13 AM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.

Error: (09/05/2011 02:47:29 AM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.

Error: (09/05/2011 02:44:29 AM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.

Error: (09/05/2011 02:41:29 AM) (Source: iaStor) (User: )
Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.


Could be the issue. Have you tried updating your chipset drivers?

#11 harrisnyc

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Posted 07 September 2011 - 07:23 PM

Well this laptop is only about 1.5 months old, so no, I haven't done anything like that.

#12 cryptodan

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Posted 07 September 2011 - 08:44 PM

If its new take it back for warranty work.

#13 Jacee

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Posted 08 September 2011 - 11:46 AM

Disable Bonjour Service, then uninstall it.

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