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Unable to start Windows (XP SP3) Firewall or use an internet connection after rootkit/malware


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#1 eddiepunchclock

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Posted 04 September 2011 - 03:24 PM

Hi. I've gotten some good help here before, but forgot my old user name and password. Any way, I have a problem with my laptop. A few weeks ago I ended up with a fake antivirus program that AVG called 'defender.exe'. It made me unable to run any programs. I restarted in safe mode, ran malwarebytes, and thought I got rid of it, but after restart I was having Google redirects in firefox. Because I'd had this problem on another computer recently, I ran 'gooredfix', but it didn't pick anything up. I ran malwarebytes in normal mode (not safemode) and it found 'win 32/cryptor', which it deleted on restart. Still having redirects, so I tried 'tdss killer', which found a rootkit (that I foolishly forgot to write down the name of).

Any way, AVG, Malwarebytes, tdss killer, and Spybot S&D scans are all running clean now, but after tdss killer deleted the rootkit, I am unable to start Windows firewall (it's an XP SP3 machine), receiving the error: "Windows cannot start the Windows Firewall/Internet Connection Sharing (ICS) service". When I try to restart the firewall from Administrative Tools/Services I get the following error: "Could not restart Windows Firewall/Internet Connection Sharing (ICS) service on Local Computer: Error 10050: A socket operation encountered a dead network".

Also, I cannot establish either a wired or wireless internet connection, it just says "acquiring network address" indefinitely.

It seems that whatever rootkit/virus/malware I had 'chewed on' something in Windows. This laptop doesn't have a CD drive, otherwise I would just do a repair installation of XP. I also don't have an SP3 disc.

Thank you very much in advance for any help!!! I really need to get this laptop working soon for my work.

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#2 Broni

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Posted 04 September 2011 - 04:04 PM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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#3 eddiepunchclock

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Posted 04 September 2011 - 06:20 PM

Thanks Broni for the quick response, I've done as you suggested and followed your directions (here is the new post: http://www.bleepingcomputer.com/forums/topic417464.html). Hopefully I'll get a quick response over at VTSM removal logs.

#4 Budapest

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Posted 04 September 2011 - 08:32 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MR Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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