Posted 04 September 2011 - 03:24 PM
Hi. I've gotten some good help here before, but forgot my old user name and password. Any way, I have a problem with my laptop. A few weeks ago I ended up with a fake antivirus program that AVG called 'defender.exe'. It made me unable to run any programs. I restarted in safe mode, ran malwarebytes, and thought I got rid of it, but after restart I was having Google redirects in firefox. Because I'd had this problem on another computer recently, I ran 'gooredfix', but it didn't pick anything up. I ran malwarebytes in normal mode (not safemode) and it found 'win 32/cryptor', which it deleted on restart. Still having redirects, so I tried 'tdss killer', which found a rootkit (that I foolishly forgot to write down the name of).
Any way, AVG, Malwarebytes, tdss killer, and Spybot S&D scans are all running clean now, but after tdss killer deleted the rootkit, I am unable to start Windows firewall (it's an XP SP3 machine), receiving the error: "Windows cannot start the Windows Firewall/Internet Connection Sharing (ICS) service". When I try to restart the firewall from Administrative Tools/Services I get the following error: "Could not restart Windows Firewall/Internet Connection Sharing (ICS) service on Local Computer: Error 10050: A socket operation encountered a dead network".
Also, I cannot establish either a wired or wireless internet connection, it just says "acquiring network address" indefinitely.
It seems that whatever rootkit/virus/malware I had 'chewed on' something in Windows. This laptop doesn't have a CD drive, otherwise I would just do a repair installation of XP. I also don't have an SP3 disc.
Thank you very much in advance for any help!!! I really need to get this laptop working soon for my work.