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Unable to startup Windows 7


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#1 MrTburg

MrTburg

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Posted 04 September 2011 - 10:49 AM

PLEASE, PLEASE, PLEASE !! If someone can solve isaacm's problem they will also solve mine.
The only difference is that I have a desktop computer and if I don't do the F8 thing I don't get on it.
I know one of you comp. brainiacs will have a solution (hopefully not a format).
Thanks
T.
This is the original post by "isaacm and the identical problem that I have

Alright, I'm not panicked. I'm fine, I swear.
I'm a little annoyed though as to the persistence of this possible virus.

The first symptom was my LAPTOP crashing unexpectedly.
My "ACER ASPIRE 7740" restarted immediately and booted into a STARTUP REPAIR.
STARTUP REPAIR was unable to resolve the issue but did say that the problem was with "ci.dll"
I then attempted DISK CHECK. No dice.
I then attempted to retry the prior attempts of running the STARTUP REPAIR search and the SYSTEM MEMORY DIAGNOSTIC tool, to no avail.
Finally, I was able to successfully system restore to a point on 8/31.

This resulted in being able to start and log into windows for the first time in 4 hours.
I then investigated into the problem and searched into "ci.dll".
I attempted to repeatedly remove ci.dll but it continued to recreate itself.
I then found that after restart if I went though "F8" and chose "DISABLE DEVICE SIGNATURE ENFORCEMENT" I could startup every time.

I had then began to think that I the battle was looking good.
After startup, I then hit F8 once again, and I chose DISABLE DEVICE SIGNATURE ENFORCEMENT.
I logged as usual, opened FIREFOX (ver. 6.0.1) and began to further investigate.
My BROWSER then began to redirect me to various AD's and other annoying sites, all not where I wanted to be directed to.
I then fought with the browser to find download and install AVG SECURITY SUITE 2012 (trial), ran a complete search and while that was running...
I continued to investigate. Ctrl + Alt + Del showed that I had two processed that I had never seen and/or have I ever recalled allowing them to run.
The first program was "PING.exe" (which when I attempted to delete it said,
"You require permission from TrustedInstaller to perform this action") which is a "TCP/IP Command"?

The second program was (If I can remember, because it disappeared after a few moments)
"trustedinstaller.exe" the decription says its a windows modules installer.

Also AVG was able to find multiple rootkits and tacking cookies. I will provide the scan results if needed.

Please. I beg you. Save my beloved computer!

This post has been edited by hamluis: Yesterday, 05:31 PM

Edited by MrTburg, 04 September 2011 - 01:54 PM.


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#2 jntkwx

jntkwx

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Posted 12 September 2011 - 09:18 PM

Hi MrTburg,

:welcome: to BleepingComputer.
We sincerely apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Do you still need help? If so, continue to follow these instructions:


My name is Jason and I'll be helping you with your computer problems. You can call me by my screename jntkwx or Jason is fine.

Some things to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please do not attach logs or put logs in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can also help.
  • Do not run anything while running a fix.
  • If you don't understand a step, please ask for clarification before continuing with any future steps.

Click on the Watch Topic button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

Note to others: The instructions here are intended for the person who began this topic. If you need help, please create your own topic in the appropriate forum.

 

:step1: Let's try rebooting into Safe Mode.
This can be done tapping the F8 key as soon as you start your computer
You will be brought to a menu with several options. Press the down arrow key on your keyboard until Safe Mode with Networking is selected. Press Enter. Please see here for additional details.

:step2: Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer Log Errors
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go . Please put code boxes around just this entire log, like this, but without the letter x: [xcode] MiniToolBox log [/xcode]

:step3: Still in Safe Mode with Networking, Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware

:step4: Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.


In your next reply, please incllude:
  • MiniToolBox log
  • Malwarebytes log
  • GMER log

Regards,
Jason

 

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