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consrv.dll problem - already tried several fixes

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5 replies to this topic

#1 02befree


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Posted 03 September 2011 - 05:43 PM

I've read all the posts about the consrv.dll problem
Been working on this for a day or so now. Much the same problem on Win 7 64bit PC

Started out with Security Protection Fake AV and removed it with MBAM (I think I had to do it in Safe Mode)
The AV software was expired so I ran Microsoft Security Essentials and it found the consrv.dll and removed it -- of course as many have found, when it's deleted it won't reboot and you have to do a System Restore to get it up and running and then you're back in the same boat.
I did the registry tweak regarding the winsrv/consrv swap but every time I changed it to winsrv, it changed back immediately.
Downloaded the latest Kaspersky Virus Removal Tool and ran it - found another file desktop.ini in the GAC folder (that's a new one), disinfected, and again, wouldn't reboot.
This is painful.
I have the log file from FRST64.
Let me know if someone could help.

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#2 Broni


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Posted 03 September 2011 - 07:46 PM

Welcome aboard Posted Image

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

64-bit users go HERE
  • Double-click SystemLook.exe to run it.
  • Vista\Win 7 users:: Right click on SystemLook.exe, click Run As Administrator
  • Copy the content of the following box into the main textfield:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\SubSystems /s
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

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#3 02befree

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Posted 04 September 2011 - 12:38 AM

Well...it's in the news :)

Log forthcoming...

#4 02befree

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Posted 04 September 2011 - 01:55 AM

SystemLook 30.07.11 by jpshortstuff
Log created at 23:48 on 03/09/2011 by Lia
Administrator - Elevation successful

========== filefind ==========

Searching for "consrv.dll"
C:\Windows\System32\consrv.dll --a---- 31744 bytes [23:31 13/07/2009] [01:39 14/07/2009] EFC97D330E6295DE859B06F661390A6D
C:\Windows\system64\consrv.dll --a---- 31744 bytes [23:31 13/07/2009] [01:39 14/07/2009] EFC97D330E6295DE859B06F661390A6D

Searching for "winsrv.dll"
C:\Windows\System32\winsrv.dll --a---- 214528 bytes [23:53 09/08/2011] [05:34 24/06/2011] EB6A48CC998E1090E44E8E7F1009A640
C:\Windows\system64\winsrv.dll --a---- 214528 bytes [23:53 09/08/2011] [05:34 24/06/2011] EB6A48CC998E1090E44E8E7F1009A640
C:\Windows\winsxs\amd64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7600.16385_none_12738849b6063c52\winsrv.dll --a---- 214016 bytes [23:38 13/07/2009] [01:41 14/07/2009] 457B44AB6D502E55F64A867D4F35C76C
C:\Windows\winsxs\amd64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7600.16723_none_12b26ed5b5d7569a\winsrv.dll --a---- 214016 bytes [03:50 11/02/2011] [06:16 21/12/2010] B200DECA2186858595A97FBE63E896CC
C:\Windows\winsxs\amd64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7600.16816_none_12c04185b5cc83d5\winsrv.dll --a---- 214528 bytes [06:48 13/07/2011] [07:41 14/05/2011] 3739AA2F57FE492EA976E20C56CDF2F4
C:\Windows\winsxs\amd64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7600.16823_none_12b270bbb5d753c1\winsrv.dll --a---- 214528 bytes [06:49 13/07/2011] [06:44 02/06/2011] DE09FA38A6544829F012B9531C18454F
C:\Windows\winsxs\amd64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7600.16850_none_128f0019b5f25b8f\winsrv.dll --a---- 214528 bytes [23:53 09/08/2011] [05:26 16/07/2011] 0CB6EBF4B461A6043353C570BD72A1E1
C:\Windows\winsxs\amd64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7600.20864_none_1311cc3acf147f7f\winsrv.dll --a---- 214016 bytes [03:50 11/02/2011] [07:15 22/12/2010] 571543B93AE0319185970848024C9E04
C:\Windows\winsxs\amd64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7600.20978_none_130aff5ccf18fdf3\winsrv.dll --a---- 214528 bytes [06:49 13/07/2011] [06:59 03/06/2011] 55917E3ABDDC20D0AAEAC49F5CE67462
C:\Windows\winsxs\amd64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7600.20995_none_12f25ea6cf2be9d0\winsrv.dll --a---- 214528 bytes [23:53 09/08/2011] [05:26 24/06/2011] 6D408ABD60A995A2DAB4BAAE38BCA04F
C:\Windows\winsxs\amd64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7601.17514_none_14a49c11b2f4bfec\winsrv.dll --a---- 214016 bytes [22:50 02/09/2011] [13:27 20/11/2010] E0406AEF04B088D1C49FC78D0546F689
C:\Windows\winsxs\amd64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7601.17527_none_149ccd03b2fa27e2\winsrv.dll --a---- 214016 bytes [03:50 11/02/2011] [11:42 17/12/2010] 15822E7206C7A0A893395CB07A63C7E1
C:\Windows\winsxs\amd64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7601.17617_none_14a79ed5b2f20918\winsrv.dll --a---- 214528 bytes [06:48 13/07/2011] [07:24 14/05/2011] 3A8135A7DED2FA0DAD3BDE1B14865A8A
C:\Windows\winsxs\amd64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7601.17625_none_149ace55b2fbf25b\winsrv.dll --a---- 214528 bytes [06:49 13/07/2011] [06:57 03/06/2011] 9F761CE1C6C013120B2F0DB27D48C06F
C:\Windows\winsxs\amd64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7601.17641_none_14812d55b30fc4e1\winsrv.dll --a---- 214528 bytes [23:53 09/08/2011] [05:34 24/06/2011] EB6A48CC998E1090E44E8E7F1009A640
C:\Windows\winsxs\amd64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7601.21624_none_152368f0cc1a7ba7\winsrv.dll --a---- 214016 bytes [03:50 11/02/2011] [08:52 18/12/2010] A199CC08A13EEB667412423F712FE817
C:\Windows\winsxs\amd64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7601.21728_none_15276bfecc16de2a\winsrv.dll --a---- 214528 bytes [06:48 13/07/2011] [07:11 14/05/2011] 1A589228B6DC007120F877DBBD6CB79D
C:\Windows\winsxs\amd64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7601.21738_none_151c9c12cc1efa1b\winsrv.dll --a---- 214528 bytes [06:49 13/07/2011] [07:01 03/06/2011] 5AA1C7B5F471C4657BE38447BC397665
C:\Windows\winsxs\amd64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7601.21756_none_1504fba6cc30ff4f\winsrv.dll --a---- 214528 bytes [23:53 09/08/2011] [05:27 24/06/2011] C13D05A015346DED3D722BE285814495

========== reg ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\SubSystems]
"Required"="Debug Windows"
"Windows"="%SystemRoot%\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,20480,768 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=consrv:ConServerDllInitialization,2 ServerDll=sxssrv,4 ProfileControl=Off MaxRequestThreads=16"

-= EOF =-

#5 Broni


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Posted 04 September 2011 - 10:34 AM

Yeah, it looks like ZeroAccess rootkit.
You have to go "upstairs".

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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#6 Orange Blossom

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Posted 05 September 2011 - 11:59 PM


Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic417404.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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