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ongoing problem with computer


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10 replies to this topic

#1 tiffany2shoes

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Posted 03 September 2011 - 05:27 PM

My computer was infected with a virus so I took it to Geek Squad. The Geek Squad put it back to factorysettings reactivated Kaspersky and so on. Within hours the virus took over again so back to Geek Squad. Again the same thing so I have been trying to fix it myself. Its not working and I need help please.

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#2 Broni

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Posted 03 September 2011 - 07:47 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 tiffany2shoes

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Posted 03 September 2011 - 08:21 PM

Results of screen317's Security Check version 0.99.7
Windows 7 (UAC is enabled)
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
Avira AntiVir Personal - Free Antivirus
WMI entry may not exist for antivirus; attempting automatic update.
Avira successfully updated!
```````````````````````````````
Anti-malware/Other Utilities Check:

Adobe Flash Player
````````````````````````````````
Process Check:
objlist.exe by Laurent

Avira Antivir avgnt.exe
Avira Antivir avguard.exe
``````````End of Log````````````

#4 tiffany2shoes

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Posted 03 September 2011 - 08:23 PM

MiniToolBox by Farbar
Ran by Trina (administrator) on 03-09-2011 at 21:21:57
Windows 7 Home Premium (X64)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global
add route prefix=169.254.0.0/16 interface="iftype0_0" nexthop=192.168.2.2 metric=1 publish=Yes


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Trina-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : wow

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : wow
Description . . . . . . . . . . . : Atheros AR5B97 Wireless Network Adapter
Physical Address. . . . . . . . . : 1C-65-9D-69-F2-1B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::a040:55d7:e41f:d90b%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, September 03, 2011 5:20:51 PM
Lease Expires . . . . . . . . . . : Friday, September 09, 2011 4:40:05 AM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 303850909
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-D4-B1-1D-1C-75-08-0C-55-94
DNS Servers . . . . . . . . . . . : 64.233.217.2
64.233.217.3
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : ACERGAIA
Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
Physical Address. . . . . . . . . : 1C-75-08-0C-55-94
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.wow:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : wow
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:849:111e:3f57:fdfd(Preferred)
Link-local IPv6 Address . . . . . : fe80::849:111e:3f57:fdfd%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: try11-dns1.try.wideopenwest.com
Address: 64.233.217.2

Name: google.com
Addresses: 74.125.91.147
74.125.91.99
74.125.91.103
74.125.91.104
74.125.91.105
74.125.91.106


Pinging google.com [74.125.91.106] with 32 bytes of data:
Reply from 74.125.91.106: bytes=32 time=41ms TTL=53
Reply from 74.125.91.106: bytes=32 time=40ms TTL=53

Ping statistics for 74.125.91.106:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 40ms, Maximum = 41ms, Average = 40ms
Server: try11-dns1.try.wideopenwest.com
Address: 64.233.217.2

Name: yahoo.com
Addresses: 69.147.125.65
72.30.2.43
98.137.149.56
209.191.122.70
67.195.160.76


Pinging yahoo.com [67.195.160.76] with 32 bytes of data:
Reply from 67.195.160.76: bytes=32 time=34ms TTL=49
Reply from 67.195.160.76: bytes=32 time=33ms TTL=49

Ping statistics for 67.195.160.76:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 34ms, Average = 33ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
12...1c 65 9d 69 f2 1b ......Atheros AR5B97 Wireless Network Adapter
11...1c 75 08 0c 55 94 ......Broadcom NetLink ™ Gigabit Ethernet
1...........................Software Loopback Interface 1
14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.2.1 192.168.2.2 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
169.254.0.0 255.255.0.0 On-link 192.168.2.2 26
169.254.255.255 255.255.255.255 On-link 192.168.2.2 281
192.168.2.0 255.255.255.0 On-link 192.168.2.2 281
192.168.2.2 255.255.255.255 On-link 192.168.2.2 281
192.168.2.255 255.255.255.255 On-link 192.168.2.2 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.2.2 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.2.2 281
===========================================================================
Persistent Routes:
Network Address Netmask Gateway Address Metric
169.254.0.0 255.255.0.0 192.168.2.2 1
===========================================================================

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
13 58 ::/0 On-link
1 306 ::1/128 On-link
13 58 2001::/32 On-link
13 306 2001:0:4137:9e76:849:111e:3f57:fdfd/128
On-link
12 281 fe80::/64 On-link
13 306 fe80::/64 On-link
13 306 fe80::849:111e:3f57:fdfd/128
On-link
12 281 fe80::a040:55d7:e41f:d90b/128
On-link
1 306 ff00::/8 On-link
13 306 ff00::/8 On-link
12 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/01/2011 06:07:26 PM) (Source: Application Hang) (User: )
Description: The program QuickTimePlayer.exe version 7.70.80.34 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: e18

Start Time: 01cc690c7ce400dc

Termination Time: 13

Application Path: C:\Program Files (x86)\QuickTime\QuickTimePlayer.exe

Report Id: dfbd21f5-d4ff-11e0-94e7-1c75080c5594

Error: (09/01/2011 04:44:18 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: The shadow copy could not be committed - operation timed out.
Error context: DeviceIoControl(\\?\Volume{f77ed014-c397-11e0-9be0-806e6f6e6963} - 00000000000000FC,0x0053c010,00000000004E8860,0,00000000004E9870,4096,[0]).


Operation:
Committing shadow copies

Context:
Execution Context: System Provider

Error: (09/01/2011 01:24:52 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddLegacyDriverFiles: Unable to back up image of binary Symantec Iron Driver.

System Error:
The system cannot find the file specified.
.

Error: (09/01/2011 01:24:52 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddLegacyDriverFiles: Unable to back up image of binary SymEvent.

System Error:
The system cannot find the file specified.
.

Error: (08/31/2011 10:09:32 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "CinemasterAudio.4.3,language="&#x2a;",type="win32",version="4.3.0.0"1".
Dependent Assembly CinemasterAudio.4.3,language="&#x2a;",type="win32",version="4.3.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (08/31/2011 05:03:56 PM) (Source: Software Protection Platform Service) (User: )
Description: The Software Protection service failed to start. 0x80070002
6.1.7600.16385

Error: (08/31/2011 05:02:38 PM) (Source: Software Protection Platform Service) (User: )
Description: The Software Protection service failed to start. 0x80070002
6.1.7600.16385

Error: (08/31/2011 05:02:36 PM) (Source: Software Protection Platform Service) (User: )
Description: The Software Protection service failed to start. 0x80070002
6.1.7600.16385

Error: (08/31/2011 05:02:34 PM) (Source: Software Protection Platform Service) (User: )
Description: The Software Protection service failed to start. 0x80070002
6.1.7600.16385

Error: (08/30/2011 07:07:49 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "CinemasterAudio.4.3,language="&#x2a;",type="win32",version="4.3.0.0"1".
Dependent Assembly CinemasterAudio.4.3,language="&#x2a;",type="win32",version="4.3.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.


System errors:
=============
Error: (09/01/2011 07:06:59 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:05:02 PM on ?9/?1/?2011 was unexpected.

Error: (09/01/2011 04:46:32 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.

Error: (09/01/2011 01:43:17 AM) (Source: Service Control Manager) (User: )
Description: The Norton Safe Web Lite service failed to start due to the following error:
%%2

Error: (09/01/2011 01:26:31 AM) (Source: Service Control Manager) (User: )
Description: The Norton Safe Web Lite service terminated with service-specific error %%-1.

Error: (09/01/2011 01:23:43 AM) (Source: Service Control Manager) (User: )
Description: The Norton 360 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

Error: (09/01/2011 01:13:13 AM) (Source: Service Control Manager) (User: )
Description: The Norton Safe Web Lite service terminated with service-specific error %%-1.

Error: (09/01/2011 01:10:52 AM) (Source: Service Control Manager) (User: )
Description: The Norton Safe Web Lite service terminated with service-specific error %%-1.

Error: (09/01/2011 00:43:36 AM) (Source: Service Control Manager) (User: )
Description: The Norton Safe Web Lite service terminated with service-specific error %%-1.

Error: (09/01/2011 00:22:48 AM) (Source: Service Control Manager) (User: )
Description: The Norton Safe Web Lite service terminated with service-specific error %%-1.

Error: (09/01/2011 00:22:48 AM) (Source: Service Control Manager) (User: )
Description: The Norton Internet Security service failed to start due to the following error:
%%2


Microsoft Office Sessions:
=========================
Error: (09/01/2011 06:07:26 PM) (Source: Application Hang)(User: )
Description: QuickTimePlayer.exe7.70.80.34e1801cc690c7ce400dc13C:\Program Files (x86)\QuickTime\QuickTimePlayer.exedfbd21f5-d4ff-11e0-94e7-1c75080c5594

Error: (09/01/2011 04:44:18 AM) (Source: VSS)(User: )
Description: DeviceIoControl(\\?\Volume{f77ed014-c397-11e0-9be0-806e6f6e6963} - 00000000000000FC,0x0053c010,00000000004E8860,0,00000000004E9870,4096,[0])

Operation:
Committing shadow copies

Context:
Execution Context: System Provider

Error: (09/01/2011 01:24:52 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: Details:
AddLegacyDriverFiles: Unable to back up image of binary Symantec Iron Driver.

System Error:
The system cannot find the file specified.

Error: (09/01/2011 01:24:52 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: Details:
AddLegacyDriverFiles: Unable to back up image of binary SymEvent.

System Error:
The system cannot find the file specified.

Error: (08/31/2011 10:09:32 PM) (Source: SideBySide)(User: )
Description: CinemasterAudio.4.3,language="&#x2a;",type="win32",version="4.3.0.0"C:\$RECYCLE.BIN\S-1-5-21-4247433147-2495774129-3828928920-1000\$R20RPW1.exe

Error: (08/31/2011 05:03:56 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700026.1.7600.16385

Error: (08/31/2011 05:02:38 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700026.1.7600.16385

Error: (08/31/2011 05:02:36 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700026.1.7600.16385

Error: (08/31/2011 05:02:34 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x800700026.1.7600.16385

Error: (08/30/2011 07:07:49 PM) (Source: SideBySide)(User: )
Description: CinemasterAudio.4.3,language="&#x2a;",type="win32",version="4.3.0.0"C:\$RECYCLE.BIN\S-1-5-21-4247433147-2495774129-3828928920-1000\$R20RPW1.exe


=========================== Installed Programs ============================

Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 1.5.0.7220)
Adobe Flash Player 10 ActiveX (Version: 10.1.53.64)
Adobe Shockwave Player 11.6 (Version: 11.6.1.629)
Advertising Center (Version: 0.0.0.2)
Apple Application Support (Version: 2.0.1)
Apple Software Update (Version: 2.1.3.127)
Avira AntiVir Personal - Free Antivirus (Version: 10.2.0.700)
Backup Manager Basic (Version: 2.0.0.63)
Best Buy pc app (Version: 3.0.0.0)
Broadcom Gigabit NetLink Controller (Version: 14.0.2.3)
Canon Easy-WebPrint EX
Canon IJ Network Scan Utility
Canon IJ Network Tool
Canon MP Navigator EX 3.1
Canon MX340 series MP Drivers
Canon MX340 series User Registration
Canon Speed Dial Utility
Canon Utilities Easy-PhotoPrint EX
Canon Utilities My Printer
Canon Utilities Solution Menu
CyberLink PowerDVD 9 (Version: 9.0.2829.50)
Definition update for Microsoft Office 2010 (KB982726)
Gateway InfoCentre (Version: 3.02.3000)
Gateway MyBackup (Version: 2.0.0.63)
Gateway Power Management (Version: 5.00.3005)
Gateway Recovery Management (Version: 4.05.3013)
Gateway Registration (Version: 1.03.3003)
Gateway ScreenSaver (Version: 1.1.0121.2010)
Gateway Social Networks (Version: 1.0.1901)
Gateway Updater (Version: 1.02.3001)
Google Update Helper (Version: 1.3.21.65)
Identity Card (Version: 1.00.3003)
ImagXpress (Version: 7.0.74.0)
Intel® Control Center (Version: 1.2.1.1007)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.2125)
Intel® Management Engine Components (Version: 6.0.0.1179)
Intel® Rapid Storage Technology (Version: 9.6.2.1001)
Junk Mail filter update (Version: 14.0.8089.726)
Launch Manager (Version: 4.0.12)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.4763.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.4763.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Outlook Connector (Version: 14.0.6106.5001)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.4763.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.4763.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Single Image 2010 (Version: 14.0.4763.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Nero 9 Essentials
Nero ControlCenter (Version: 9.0.0.1)
Nero DiscSpeed (Version: 5.4.13.100)
Nero DiscSpeed Help (Version: 5.4.4.100)
Nero DriveSpeed (Version: 4.4.12.100)
Nero DriveSpeed Help (Version: 4.4.4.100)
Nero Express Help (Version: 9.4.37.100)
Nero InfoTool (Version: 6.4.12.100)
Nero InfoTool Help (Version: 6.4.4.100)
Nero Installer (Version: 4.4.9.0)
Nero Online Upgrade (Version: 1.3.0.0)
Nero StartSmart (Version: 9.4.37.100)
Nero StartSmart Help (Version: 9.4.27.100)
Nero StartSmart OEM (Version: 9.4.10.100)
NeroExpress (Version: 9.4.37.100)
neroxml (Version: 1.0.0)
QuickTime (Version: 7.70.80.34)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer
Realtek High Definition Audio Driver (Version: 6.0.1.6141)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30121)
RealUpgrade 1.1 (Version: 1.1.0)
swMSM (Version: 12.0.0.1)
Synaptics Pointing Device Driver (Version: 14.0.19.0)
Update for Microsoft Office 2010 (KB2202188)
Update for Microsoft Office 2010 (KB2413186)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2523113)
Update for Microsoft OneNote 2010 (KB2493983)
Update for Microsoft Outlook Social Connector (KB2441641)
Video Web Camera (Version: 1.7.137.706)
Welcome Center (Version: 1.02.3002)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8064.206)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Movie Maker (Version: 14.0.8091.0730)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8089.0726)

========================= Memory info: ===================================

Percentage of memory in use: 43%
Total physical RAM: 2806.71 MB
Available physical RAM: 1576.8 MB
Total Pagefile: 5611.57 MB
Available Pagefile: 4162.29 MB
Total Virtual: 4095.88 MB
Available Virtual: 3988.07 MB

========================= Partitions: =====================================

1 Drive c: (Gateway) (Fixed) (Total:284.99 GB) (Free:252.26 GB) NTFS

========================= Users: ========================================

User accounts for \\TRINA-PC

Administrator Guest Trina


**** End of log ****

#5 tiffany2shoes

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Posted 03 September 2011 - 08:31 PM

Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7647

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

9/3/2011 9:29:45 PM
mbam-log-2011-09-03 (21-29-45).txt

Scan type: Quick scan
Objects scanned: 175880
Time elapsed: 52 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 Broni

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Posted 03 September 2011 - 08:52 PM

...and GMER...

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#7 tiffany2shoes

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Posted 03 September 2011 - 09:02 PM

I ran GMER and all that but it wont copy and it didnt save under the name I saved it to.

#8 Broni

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Posted 03 September 2011 - 09:07 PM

You don't post DDS log in this forum.
I'll ask for this topic to be moved.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#9 tiffany2shoes

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Posted 03 September 2011 - 09:19 PM

Sorry.

#10 tiffany2shoes

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Posted 03 September 2011 - 09:34 PM

So what should I do now?

#11 Animal

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Posted 03 September 2011 - 09:48 PM

I have split off your malware log and have it properly posted, here, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

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