My brother's laptop computer (Dell D600) started acting up, blue screen and could not connect to the internet. I went in and ran a chkdsk and I tried to get on the internet and could not. I called my ISP and we were able to get a wired connection (plugged ethernet cable in back of computer) but could not get a wireless connection. The ISP is telling me that it may be a problem with the wireless router and that may be the case, but other computer are working wirelessly, but I think it may be a configuration problem and I want to try that before going to the store and getting another router, when I brought this up they saw the point I was making and told me that they will have to charge me to help me troubleshoot the configuration.
This has happened before and I don't remember the specific steps but I remember some of the steps like I cleared out the cache and there may have been other steps that I forgot. Then I brought up Explorer and when the error page came up there was a trouble shooting button, but for some reason an error page comes up but not the one with the trouble shooting button.
Can someone assist me? Thanks.
Edited by Anne_ATL, 03 September 2011 - 01:18 PM.