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RootKit.Win32.zaccess.c


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#1 chas101

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Posted 03 September 2011 - 01:13 PM

I have tried to get rid of this unsuccessfully. It will not let me start any roadkill version and shuts down Malwarebytes and will not let me restart. on tdsskiller works, but it comes back after rebooting. Any help would be appreciated.

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#2 Orange Blossom

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Posted 03 September 2011 - 03:54 PM

Hello,

Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.

If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 HelpBot

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Posted 08 September 2011 - 01:15 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/417279 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#4 chas101

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Posted 11 September 2011 - 09:53 PM

I was able to use defogger to disable cd emulator drives, but It seems I am unable to download a working version of DDS. It automatically downloads it to downloads in my documents and says it is a screen saver (scr). The .pif seems to download, but will not open, like other programs. I have attached the GMER log

Microsoft Windows XP Home Edition
Version: 5.1.2600
Service Pack: 3.0
I don't know how many bits, but suspect 32 since the computer is a few years old (at least 4 years)

Attached Files



#5 CatByte

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Posted 11 September 2011 - 10:13 PM

Hi,

Please run the following:


Download OTL to your Desktop
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Select All Users
  • Under the Custom Scan box paste this in
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    explorer.exe
    winlogon.exe
    Userinit.exe
    svchost.exe
    /md5stop
    CREATERESTOREPOINT
  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Post both logs



NEXT



  • Please download aswMBR.exe and save it to your desktop.
  • Double click aswMBR.exe to start the tool. (Vista/Windows 7 users - right click to run as administrator)
  • Click Scan

  • Upon completion of the scan, click Save log and save it to your desktop, and post that log in your next reply for review. Note - do NOT attempt any Fix yet.
  • You will also notice another file created on the desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) file. Attach that zipped file in your next reply as well.

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#6 chas101

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Posted 12 September 2011 - 12:09 AM

Was able to download OTL to downloads. attached are logs. After installing and running asw MBR, It runs and then shuts down. It will not let me open it and says "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." I am able to download it and run it again, but cannot delete the earlier copies. I was able to create a log just before it shut down and am attaching that.

Attached Files


Edited by chas101, 12 September 2011 - 12:10 AM.


#7 CatByte

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Posted 12 September 2011 - 09:02 AM

Hi

Please do the following:


Run OTL.exe
  • Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL

    :processes 
    C:\WINDOWS\1471988963:473645992.exe
    
    :OTL
    FF - prefs.js..network.proxy.http_port: 50370
    [2011/07/16 11:31:39 | 000,000,000 | ---D | M] (XULRunner) -- C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\{ADB5F533-8288-4A33-AE9C-E669627C16F7}
    O3 - HKU\S-1-5-21-524235245-202537434-1101760032-1003\..\Toolbar\ShellBrowser: (no name) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No CLSID value found.
    O3 - HKU\S-1-5-21-524235245-202537434-1101760032-1003\..\Toolbar\WebBrowser: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No CLSID value found.
    O7 - HKU\.DEFAULT\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O7 - HKU\S-1-5-18\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O7 - HKU\S-1-5-19\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O7 - HKU\S-1-5-20\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O7 - HKU\S-1-5-21-524235245-202537434-1101760032-1003\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O10 - Protocol_Catalog9\Catalog_Entries\000000000001 -  File not found
    O10 - Protocol_Catalog9\Catalog_Entries\000000000002 -  File not found
    O10 - Protocol_Catalog9\Catalog_Entries\000000000003 -  File not found
    O10 - Protocol_Catalog9\Catalog_Entries\000000000004 -  File not found
    O10 - Protocol_Catalog9\Catalog_Entries\000000000005 -  File not found
    O10 - Protocol_Catalog9\Catalog_Entries\000000000006 -  File not found
    O10 - Protocol_Catalog9\Catalog_Entries\000000000007 -  File not found
    O10 - Protocol_Catalog9\Catalog_Entries\000000000008 -  File not found
    O10 - Protocol_Catalog9\Catalog_Entries\000000000009 -  File not found
    O10 - Protocol_Catalog9\Catalog_Entries\000000000010 -  File not found
    O10 - Protocol_Catalog9\Catalog_Entries\000000000011 -  File not found
    O10 - Protocol_Catalog9\Catalog_Entries\000000000012 -  File not found
    O10 - Protocol_Catalog9\Catalog_Entries\000000000013 -  File not found
    O10 - Protocol_Catalog9\Catalog_Entries\000000000014 -  File not found
    O10 - Protocol_Catalog9\Catalog_Entries\000000000015 -  File not found
    O15 - HKU\S-1-5-21-524235245-202537434-1101760032-1003\..Trusted Domains: intuit.com ([ttlc] https in Trusted sites)
    O15 - HKU\S-1-5-21-524235245-202537434-1101760032-1003\..Trusted Domains: localhost ([]http in Local intranet)
    O15 - HKU\S-1-5-21-524235245-202537434-1101760032-1003\..Trusted Domains: turbotax.com ([]https in Trusted sites)
    O20 - Winlogon\Notify\ter1mw32: DllName -  -  File not found
    O20 - Winlogon\Notify\termsvces: DllName - ter1mw32.dll -  File not found
    [2011/09/11 23:22:00 | 000,000,000 | ---- | M] () -- C:\WINDOWS\1471988963
    [2011/09/11 23:21:55 | 000,000,000 | ---- | M] () -- C:\WINDOWS\System32\drivers\lvuvc.hs
    [2011/09/08 08:01:32 | 000,000,000 | -HS- | M] () -- C:\WINDOWS\{2521BB91-29B1-4d7e-9137-AC9875D77735}
    [2011/09/01 19:13:45 | 000,043,408 | -HS- | M] () -- C:\WINDOWS\System32\c_18336.nl_
    [2011/07/16 11:31:42 | 000,000,000 | ---- | C] () -- C:\WINDOWS\Byivofibu.bin
    [2011/07/16 11:31:41 | 000,000,120 | ---- | C] () -- C:\WINDOWS\Rcuheriyovu.dat
    [2008/06/23 09:59:34 | 000,249,613 | -HS- | C] () -- C:\WINDOWS\System32\sBeNqBeg.ini2
    [2008/06/14 09:36:25 | 001,384,190 | -HS- | C] () -- C:\WINDOWS\System32\iyuxbjtl.ini
    [2008/06/11 10:23:32 | 000,249,613 | -HS- | C] () -- C:\WINDOWS\System32\sBeNqBeg.ini
    [2004/08/15 11:24:11 | 000,049,152 | ---- | C] () -- C:\WINDOWS\unVQ3350.dll
    @Alternate Data Stream - 816 bytes -> C:\WINDOWS\1471988963:473645992.exe
    [2011/07/19 00:23:50 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\fG01602GhCcE01602
    [2011/07/19 00:23:48 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\mKeCdAa06510
    
    
    :Files
    ipconfig /flushdns /c
    
    :Commands
    [resethosts]
    [emptyflash]
    [purity]
    [emptytemp]
    [Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot when it is done
  • Then post the OTL log



NEXT



Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
  • Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image

  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image

  • Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.

Edited by CatByte, 12 September 2011 - 09:02 AM.

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#8 chas101

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Posted 12 September 2011 - 01:01 PM

I cut and pasted what you gave me into OTL. When I clicked on Run Fix my entire desktop went away and I was left with only the screen saver. No OTL, no start menu, no toolbars. I had to kill the computer with the on button and restart. It took a while, but desktop did come back. Icons of all virus programs wee changed including OTL. Cannot restart OTL and cannot connect to the internet from that computer. Under network connections all is blank. Whoever wrote this virus is one sick puppy.

#9 chas101

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Posted 12 September 2011 - 04:46 PM

I did not proceed with ComboFix.

#10 CatByte

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Posted 12 September 2011 - 08:05 PM

yes, this is a nasty piece of malware

Please boot into safe mode with networking and run ComboFix from there


To Enter Safemode
  • Go to Start> Shut off your Computer> Restart
  • As the computer starts to boot-up, Tap the F8 KEY repeatedly,
  • this will bring up a menu.
  • Use the Up and Down Arrow Keys to scroll up to Safemode
  • Then press the Enter Key on your Keyboard
  • go into your usual account

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#11 chas101

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Posted 12 September 2011 - 10:25 PM

Do I download combifix before or after going into safe mode?

#12 CatByte

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Posted 12 September 2011 - 10:27 PM

download it before booting to safe mode

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#13 chas101

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Posted 13 September 2011 - 12:27 AM

Can't even open internet conections to try get internet. Can I download to a thumb drive and then put it on my desktop?

#14 CatByte

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Posted 13 September 2011 - 06:23 AM

It will actually run from the thumbdrive, so that will work as long as your machine still recognized the USB

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#15 chas101

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Posted 13 September 2011 - 01:48 PM

I started Combofix in safe mode, but several seconds into it the screen disappeared, so it appears to have been shut down. By the way, the Microsoft Recovery Console has previously been installed.




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