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Windows 7 64 bit BSOD


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#1 User897

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Posted 02 September 2011 - 09:23 PM

Hello,

First time post, so here I go....

I randomly get the BSOD every single day, numerous times a day, no matter what program I am running, what screensaver I use, or if the machine is simply idling. It doesn't matter.

I know that many have said that there is no fix for this, but I have to try and see if maybe someone can help.

Please let me know and thanks for reading.

Edited by User897, 02 September 2011 - 09:24 PM.


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#2 Broni

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Posted 02 September 2011 - 11:37 PM

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#3 User897

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Posted 03 September 2011 - 02:57 AM

==================================================
Dump File : 062011-48250-01.dmp
Crash Time : 6/20/2011 1:11:13 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000046
Parameter 2 : fffff800`02cb25fc
Parameter 3 : fffff880`09982800
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7fd00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062011-48250-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 291,680
==================================================

==================================================
Dump File : 122910-21031-01.dmp
Crash Time : 12/29/2010 11:13:03 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff880`10bd9d80
Caused By Driver : HssDrv.sys
Caused By Address : HssDrv.sys+8d80
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70740
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\122910-21031-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 291,680
==================================================

#4 Allan

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Posted 03 September 2011 - 05:34 AM

According to that log, there have been only two bsod's - one in December and one in June. Next time you get a bsod could you either take a photo and post it or just copy the entire contents and put it in your next post please?

Also, I don't know what you mean "many have said there is no fix for this" - there's no such thing. Let's identify the problem and then we can address it.

#5 User897

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Posted 03 September 2011 - 09:27 AM

It happens every day. Some days multiple times. The BSOD doesn't last long enough for me to take a picture of it. The BSOD appears, then the computer attempts to reboot, gets stuck, then I have to turn it off and back on so it will boot up properly.

#6 Broni

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Posted 03 September 2011 - 10:37 AM

You may be running some startup, like CCleaner which erases BSODs logs.

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#7 User897

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Posted 03 September 2011 - 02:07 PM

Huh? Running some startup?

#8 Broni

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Posted 03 September 2011 - 03:53 PM

Download Autoruns for Windows: http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
Go File>Save, and save it as AutoRuns.txt file to know location.
You must select Text from drop-down menu as a file type:

Posted Image

Attach the file to your next reply.

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#9 User897

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Posted 03 September 2011 - 06:32 PM

Here you go.

Attached Files



#10 Broni

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Posted 03 September 2011 - 06:41 PM

I don't see anything what would remove BSOD logs.

Make sure your settings are correct...

1. Click Start, point to Settings, and then click Control Panel (Start>Control Panel in Vista).
2. Double-click System.
3. Click (Advanced system settings link in Vista, then --->)the Advanced tab, and then click Settings under Startup and Recovery.
4. Make sure, there is a checkmark in Write an event to the system log.
5. In the Write debugging information list, click Small memory dump (64k) (128K in Windows 7).

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#11 User897

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Posted 03 September 2011 - 07:52 PM

It was actually 256 for me, since I am running 64 bit. But, it's done.

#12 Broni

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Posted 03 September 2011 - 07:57 PM

If you had to change some of those settings you'll have to wait for more BSODs so "dump" folder can populate.

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#13 User897

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Posted 04 September 2011 - 01:33 PM

That figures. The BSOD hasn't happened since I came here. I guess all I can do is keep an eye on it and report back.

#14 Broni

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Posted 04 September 2011 - 01:36 PM

I'll be around :)

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#15 User897

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Posted 07 September 2011 - 06:40 PM

Well, it happened again today. The computer restarted, but wasn't able to boot up because it stopped on a "please select proper boot device" screen. I had to turn the machine off, then back on for it to properly boot up. Also, when looking at the Blue Screen View program, the same two BSOD's are there and NOT the one that just happened.

What the heck?




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