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Pop ups and redirecting web pages issue


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11 replies to this topic

#1 lawnworks

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Posted 02 September 2011 - 02:27 PM

I have Windows XP Home edition and anytime we use internet explorer or firefox our web pages are redirected to other web pages and pop ups are coming up. I have run a virus scan, spybot and hijack this and not successful. Any suggestions? Thanks!

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#2 boopme

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Posted 02 September 2011 - 02:50 PM

Hello and welcome. I moved this from XP to the Am I INfected forum.

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.



Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
.

>>>
Please follow our Removal Guide here How to remove Google Redirects. You will move to the Automated Removal Instructions

If it finds something make sure Cure is selected
Next click Continue then Reboot now
A log file should be created on your C: drive named "TDSSKiller.txt" please copy and paste the contents in your next reply.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
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#3 lawnworks

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Posted 02 September 2011 - 05:20 PM

1. I ran the Security Check.exe and all I get is a message saying "Preparing Done!" with no notepad document.

2.

#4 lawnworks

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Posted 02 September 2011 - 05:22 PM

1. I ran the security check and it stated it was completed, but there was not a notepad document to send any details.

2. I ran the minitool box and here are the results.
MiniToolBox by Farbar
Ran by Owner (administrator) on 02-09-2011 at 18:17:55
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"network.proxy.ftp", "actsvr.comcastonline.com"
"network.proxy.ftp_port", 8100
"network.proxy.gopher", "actsvr.comcastonline.com"
"network.proxy.gopher_port", 8100
"network.proxy.http", "actsvr.comcastonline.com"
"network.proxy.http_port", 8100
"network.proxy.no_proxies_on", "actsvr.comcastonline.com"
"network.proxy.share_proxy_settings", true
"network.proxy.socks", "actsvr.comcastonline.com"
"network.proxy.socks_port", 8100
"network.proxy.ssl", "actsvr.comcastonline.com"
"network.proxy.ssl_port", 8100

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : DC

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : NVIDIA nForce MCP Networking Controller

Physical Address. . . . . . . . . : 00-40-CA-88-98-C1

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.0.101

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 192.168.0.1

Lease Obtained. . . . . . . . . . : Friday, September 02, 2011 2:48:56 PM

Lease Expires . . . . . . . . . . : Friday, September 09, 2011 2:48:56 PM

Server: UnKnown
Address: 192.168.0.1

Name: google.com
Addresses: 74.125.225.19, 74.125.225.17, 74.125.225.18, 74.125.225.20
74.125.225.16



Pinging google.com [74.125.225.52] with 32 bytes of data:



Reply from 74.125.225.52: bytes=32 time=25ms TTL=54

Reply from 74.125.225.52: bytes=32 time=26ms TTL=54



Ping statistics for 74.125.225.52:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 25ms, Maximum = 26ms, Average = 25ms

Server: UnKnown
Address: 192.168.0.1

Name: yahoo.com
Addresses: 209.191.122.70, 67.195.160.76, 69.147.125.65, 72.30.2.43
98.137.149.56



Pinging yahoo.com [67.195.160.76] with 32 bytes of data:



Reply from 67.195.160.76: bytes=32 time=34ms TTL=52

Reply from 67.195.160.76: bytes=32 time=35ms TTL=52



Ping statistics for 67.195.160.76:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 34ms, Maximum = 35ms, Average = 34ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 40 ca 88 98 c1 ...... NVIDIA nForce MCP Networking Controller - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.101 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.0.0 255.255.255.0 192.168.0.101 192.168.0.101 20
192.168.0.101 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.0.255 255.255.255.255 192.168.0.101 192.168.0.101 20
224.0.0.0 240.0.0.0 192.168.0.101 192.168.0.101 20
255.255.255.255 255.255.255.255 192.168.0.101 192.168.0.101 1
Default Gateway: 192.168.0.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Windows\System32\nwprovau.dll [142336] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/02/2011 09:56:38 AM) (Source: Application Error) (User: )
Description: Faulting application explorer.exe, version 6.0.2900.5512, faulting module unknown, version 0.0.0.0, fault address 0x01792655.
Processing media-specific event for [explorer.exe!ws!]

Error: (09/02/2011 08:15:05 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: A connection with the server could not be established

Error: (09/02/2011 08:15:04 AM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (09/02/2011 08:15:04 AM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (08/25/2011 11:30:20 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.19120, fault address 0x001ba665.
Processing media-specific event for [iexplore.exe!ws!]

Error: (08/25/2011 11:24:25 PM) (Source: Application Hang) (User: )
Description: Hanging application firefox.exe, version 6.0.0.4240, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (08/25/2011 11:24:20 PM) (Source: Application Hang) (User: )
Description: Hanging application firefox.exe, version 6.0.0.4240, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (08/25/2011 11:16:06 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: A connection with the server could not be established

Error: (08/25/2011 11:16:05 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (08/25/2011 11:16:05 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.


System errors:
=============
Error: (09/02/2011 08:14:33 AM) (Source: Service Control Manager) (User: )
Description: The Google Update Service (gupdate) service failed to start due to the following error:
%%3

Error: (08/25/2011 11:15:25 PM) (Source: Service Control Manager) (User: )
Description: The Google Update Service (gupdate) service failed to start due to the following error:
%%3

Error: (08/24/2011 09:22:24 AM) (Source: DCOM) (User: SYSTEM)
Description: The server {D61A27C6-8F53-11D0-BFA0-00A024151983} did not register with DCOM within the required timeout.

Error: (08/24/2011 08:00:29 AM) (Source: Service Control Manager) (User: )
Description: The Google Update Service (gupdate) service failed to start due to the following error:
%%3

Error: (08/24/2011 07:58:23 AM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (08/23/2011 08:26:22 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
AmdK7
avgio
avipbb
ElbyCDIO
Fips
SASDIFSV
SASKUTIL
ssmdrv

Error: (08/23/2011 08:26:22 PM) (Source: Service Control Manager) (User: )
Description: The System Restore Service service terminated with the following error:
%%5

Error: (08/23/2011 08:25:37 PM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (08/23/2011 08:24:50 PM) (Source: SRService) (User: )
Description: The System Restore initialization process failed.

Error: (08/23/2011 07:19:27 PM) (Source: Service Control Manager) (User: )
Description: The System Restore Service service terminated with the following error:
%%5


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

123Movies2PSP
Adobe Flash Player 10 ActiveX (Version: 10.0.12.36)
Adobe Flash Player 10 Plugin (Version: 10.3.181.26)
Adobe Reader 7.0.5 (Version: 7.0.5)
Adobe Shockwave Player (Version: 10.2.0.23)
Adobe® Photoshop® Album Starter Edition 3.0 (Version: 3.00.000)
Amazon MP3 Downloader 1.0.10
Any DVD Converter Professional 4.2.5
AnyDVD
ArcSoft PhotoImpression
ArcSoft VideoImpression 1.6
Ask Toolbar (Version: 1.6.13.0)
AudibleManager (Version: 1244056.1312632.1244652.2089871648)
Avira AntiVir Personal - Free Antivirus (Version: 10.2.0.700)
AviSynth 2.5
Barbie Video Phone
BigFix
BitTornado 0.3.7 (Version: 0.3.7)
CCleaner (Version: 3.02)
Clickables Online (Version: )
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
CompuServe
Coupon Printer for Windows (Version: 2.0)
Coupon Printer for Windows (Version: 4.0)
Coupon Printer for Windows (Version: 5.0.0.0)
CutePDF Writer 2.7
dBpowerAMP Shorten Codec
Disney Mix-It Plug-in and Windows Media Player Skin (Version: 1.00.0000)
Disney Mix Central (Version: 1.00.0000)
DVD Decrypter (Remove Only)
DVD Shrink 3.2
DVDFab 7.0.9.0 (30/07/2010)
DVDFab 8.0.8.5 (19/03/2011)
ELMO Knows Your Name (Version: 1.00.0000)
eMachines Bay Reader (Version: 1.07)
eMusic Download Manager 4.1.4 (Version: 4.1.4)
Event Planner
Fender FUSE 2.0.0.462
FLAC Installer 1.1.2a (remove only) (Version: 1.1.2a)
Full Tilt Poker (Version: 4.4.1.WIN.FullTilt.Real)
Google Toolbar for Internet Explorer (Version: 4.0.0.002)
Google Update Helper (Version: 1.2.183.39)
GoToAssist Customer 1.5.0.258 (Version: 1.5.0.258)
Hallmark Card Studio 2
Hershey's CD Sampler
HijackThis 2.0.2 (Version: 2.0.2)
HP Photo and Imaging 2.0 - All-in-One (Version: 1.10.0000)
HP Photo and Imaging 2.0 - All-in-One Drivers (Version: 1.10.0000)
HP Photo and Imaging 2.0 - hp psc 2200 series
hp psc 2200 series (Version: 1.10.0000)
IA2_SS_PC Screen Saver
InCD
Intel A/V Codecs V2.0
InterActual Player
Logitech Harmony Remote Software 7 (Version: 7.3.0.15)
Logitech Harmony Remote Software 7 (Version: 7.5.0.10)
Macromedia Flash Player (Version: 7.0.14.0)
Macromedia Shockwave Player (Version: 10.1.0.011)
Malwarebytes' Anti-Malware version 1.51.1.1800 (Version: 1.51.1.1800)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft Kernel-Mode Driver Framework Feature Pack 1.7
Microsoft Kernel-Mode Driver Framework Feature Pack 1.9
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Live Meeting 2005 (Version: 7.1.1613.18)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Ultimate 2007 (Version: 12.0.6425.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Picture It! Photo Premium 9 (Version: 9.0.0.0000)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft User-Mode Driver Framework Feature Pack 1.9
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Windows XP Video Decoder Checkup Utility
Microsoft WinUsb 1.0
Microsoft Works 7.0 (Version: 07.02.0620)
Mix Central Update (Version: 1.1.8)
Mozilla Firefox 6.0 (x86 en-US) (Version: 6.0)
MP3 Player Utilities 4.00 (Version: 4.00)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 6.0 Parser (KB933579) (Version: 6.10.1200.0)
Multimedia Keyboard Driver
Multimedia keyboard utility
MyDefrag v4.2.5 (Version: 4.0.0.0)
Nero BurnLite 10 (Version: 10.0.10100.1.100)
Nero BurnLite 10 (Version: 10.0.10500)
Nero Control Center 10 (Version: 10.0.13100.3.1)
Nero ControlCenter 10 Help (CHM) (Version: 1.0.10700)
Nero Core Components 10 (Version: 2.0.15100.0.1)
Nero OEM
Nero Update (Version: 1.0.0018)
NeroVision Express 3 SE
NVIDIA Display Driver
NVIDIA Drivers
NVIDIA Ethernet Driver
NVIDIA nForce Drivers
OverDrive Media Console (Version: 3.2.5)
PEscreensaver Screen Saver
Picture Package (Version: 1.00.000)
PokerStars (Version: 1.601)
Power Ranger
PowerDVD
Primo (Version: 1.00.0000)
QuickBooks Basic 2002
Quicken 2001 Basic
QuickTime (Version: 7.1)
RealArcade
Remote Control USB Driver (Version: 2.3.2.317)
Runtime (Version: 1.00.0000)
Segoe UI (Version: 14.0.4327.805)
Soft Data Fax Modem with SmartCP
SoftSound Shorten for Windows 2.3b
Sony Picture Utility (Version: 4.2.00.15030)
Sony USB Driver
SpongeBob SquarePants Typing
Spybot - Search & Destroy (Version: 1.6.2)
SUPERAntiSpyware (Version: 4.53.1000)
TomTom HOME 2.7.3.1894 (Version: 2.7.3.1894)
TomTom HOME Visual Studio Merge Modules (Version: 1.0.2)
UltimateBet
Unity Web Player (Version: 2.5.2b4_827)
VGA USB Camera
WD Diagnostics (Version: 1.09.0002)
WebFldrs XP (Version: 9.50.6513)
Winamp (remove only)
Windows Backup Utility (Version: 5.1)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.7.0017.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8098.930)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 9 Hotfix [See KB885492 for more information]
Windows Mobile Device Updater Component (Version: 04.07.1404.00)
Windows Movie Maker 2.0 (Version: 2.0.0000)
Windows XP Service Pack 3 (Version: 20080414.031525)
WinRAR archiver
Wireless Optical Mouse
Wizard101 (Version: 1.0.0)
Yahoo! Install Manager
Yahoo! Toolbar
Zune (Version: 04.07.1404.00)
Zune Language Pack (DEU) (Version: 04.07.1404.00)
Zune Language Pack (ESP) (Version: 04.07.1404.00)
Zune Language Pack (FRA) (Version: 04.07.1404.00)
Zune Language Pack (ITA) (Version: 04.07.1404.00)
Zune Language Pack (NLD) (Version: 04.07.1404.00)
Zune Language Pack (PTB) (Version: 04.07.1404.00)
Zune Language Pack (PTG) (Version: 04.07.1404.00)

========================= Memory info: ===================================

Percentage of memory in use: 34%
Total physical RAM: 1471.48 MB
Available physical RAM: 967.2 MB
Total Pagefile: 1996.35 MB
Available Pagefile: 1605.27 MB
Total Virtual: 2047.88 MB
Available Virtual: 1995.3 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:149.05 GB) (Free:43.11 GB) NTFS

========================= Users: ========================================

User accounts for \\DC

Administrator ASPNET Guest
HelpAssistant Owner SUPPORT_388945a0

========================= Minidump Files ==================================

No minidump file found

**** End of log ****

working on the additional steps. will respond when completed.

#5 lawnworks

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Posted 02 September 2011 - 05:28 PM

3. I downloaded the TDSSKiller.exe, the logo appeared. Once I changed the file name to 123.com and double clicked, nothing happens. I can not get it to run. I have not moved onto the Malware bites section.

Thanks for your assist.

#6 boopme

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Posted 02 September 2011 - 06:47 PM

Download the FixTDSS.exe

Save the file to your Windows desktop.
Close all running programs.
If you are running Windows XP, turn off System Restore. How to turn off or turn on Windows XP System Restore
Double-click the FixTDSS.exe file to start the removal tool.
Click Start to begin the process, and then allow the tool to run.
Restart the computer when prompted by the tool.
After the computer has started, the tool will inform you of the state of infection (make sure to let me know what it said)
If you are running Windows XP, re-enable System Restore.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 lawnworks

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Posted 02 September 2011 - 06:59 PM

I ran the .exe the computer restarted and the message that appeared was - Infected MBR detected. I had 2 options click repair or close. I selected repair and it said - Repair Succeeded.

Thanks for your help thus far.

#8 boopme

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Posted 02 September 2011 - 07:08 PM

Good,let's check for and confirm the MBR (Master Boot Record) rootkit is gone.


Please download mbr.exe and save it to the root directory, usually C:\ <- (Important!).
  • Go to Start > Run and type: cmd.exe
  • press Ok.
  • At the command prompt type: c:\mbr.exe >>"C:\mbr.log"
  • press Enter.
  • The process is automatic...a black DOS window will open and quickly disappear. This is normal.
  • A log file named mbr.log will be created and saved to the root of the system drive (usually C:\).
  • Copy and paste the results of the mbr.log in your next reply.
If you have a problem using the command prompt, you can just double-click on mbr.exe to run the tool.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 lawnworks

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Posted 02 September 2011 - 07:18 PM

This is the log,

Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 5.1.2600 Disk: WDC_WD1600BB-22FTA0 rev.15.05R15 -> Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3

device: opened successfully
user: MBR read successfully
kernel: MBR read successfully
user & kernel MBR OK
copy of MBR has been found in sector 60 !

#10 boopme

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Posted 02 September 2011 - 07:36 PM

That should be it. How is it now?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 lawnworks

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Posted 02 September 2011 - 07:41 PM

So far things seem to be ok. If there's more issues, I will post an update. Thanks for all your help!

#12 boopme

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Posted 02 September 2011 - 07:45 PM

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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