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Infected with Virus and Google/Yahoo searches keeps redirecting


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#16 Anu2011

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Posted 04 September 2011 - 08:38 PM

I am not able to download McAffe Acrobat Reader X. It downloads only 33% and then stops . The message returned is "download configuration failed". Adobe then opens Internet Explorer with three Links - FAQ, Community Help and Reader Help and Support Center. The information on the links do not refer to an error with a "download configuration failed" message.

Also, once this happens, I am unable to go back to the executable file and get it to work. I a forced to download another version and then that works once -- till the error appears.

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#17 Anu2011

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Posted 04 September 2011 - 08:43 PM

Attached are the DDS logs
DDSreport and
Attach

Attached Files



#18 CatByte

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Posted 05 September 2011 - 07:08 AM

Try this direct download link for adobe

http://get.adobe.com/reader/direct/

(uncheck the "install google chrome" box)


also, make sure your time and date are correct

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#19 Anu2011

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Posted 05 September 2011 - 09:09 AM

I could not install Adobe Reader from the link you attached. In the troubleshooting page of Adobe, there was a link that they directed me to for installing Adobe for Windows only. This link is
http://get.adobe.com/reader/direct/
This downloaded a relatively large file (38M) and the installation worked.

#20 Anu2011

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Posted 05 September 2011 - 09:12 AM

I missed stating that in trying to download Adobe from the link in your email the error message was the same as before - "Download Configuration Failed".

#21 CatByte

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Posted 05 September 2011 - 03:07 PM

odd, that appears to be the same url I gave you, wonder why it worked the second time and not the first?


how is the computer running? Are there any outstanding issues?

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#22 Anu2011

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Posted 05 September 2011 - 03:16 PM

Thanks a lot. the computer seems to be working properly. There are no strange redirects when I click on a google search result. Thanks again for your help. For my information, what virus/viruses caused this.

I really appreciate your help.

Regards

Shiv

#23 CatByte

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Posted 05 September 2011 - 03:26 PM

You had what's known as the Zero Access rootkit,

We just have some housekeeping to do now, please do the following:


You can delete the aswMBR, DDS and GMER logs and programs from your desktop.


NEXT


Follow these steps to uninstall Combofix

  • Make sure your security programs are totally disabled.
  • Click START then RUN
  • Now copy/paste Combofix /uninstall into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.

Posted Image


If there are any logs/tools remaining on your desktop > right click and delete them.


NEXT


Below I have included a number of recommendations for how to protect your computer against malware infections.

  • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
    Strong passwords: How to create and use them
    Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

  • Keep Windows updated by regularly checking their website at :
    http://windowsupdate.microsoft.com/
    This will ensure your computer has always the latest security updates available installed on your computer.

  • Make Internet Explorer more secure
    • Click Start > Run
    • Type Inetcpl.cpl & click OK
    • Click on the Security tab
    • Click Reset all zones to default level
    • Make sure the Internet Zone is selected & Click Custom level
    • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    • Next Click OK, then Apply button and then OK to exit the Internet Properties page.

  • Download TFC to your desktop
    • Close any open windows.
    • Double click the TFC icon to run the program
    • TFC will close all open programs itself in order to run,
    • Click the Start button to begin the process.
    • Allow TFC to run uninterrupted.
    • The program should not take long to finish it's job
    • Once its finished it should automatically reboot your machine,
    • if it doesn't, manually reboot to ensure a complete clean
    It's normal after running TFC cleaner that the PC will be slower to boot the first time.

  • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    • Green to go
    • Yellow for caution
    • Red to stop
    WOT has an addon available for both Firefox and IE

  • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

  • ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.

  • In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at this well written article:
    PC Safety and Security--What Do I Need?.


**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.


Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#24 Anu2011

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Posted 05 September 2011 - 08:14 PM

Thanks again. i followed all your instructions. I really appreciate your help in identifying the problem, walking through the steps very patiently and taking the time to solve my problem. Thanks a lot. Your help and assistance has been incredible.

Thanks

Shiv

#25 CatByte

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Posted 06 September 2011 - 08:11 PM

You are welcome

stay safe :hello:

~CB

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#26 CatByte

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Posted 06 September 2011 - 08:11 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015





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