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need help


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4 replies to this topic

#1 cjessica32

cjessica32

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:10:09 PM

Posted 01 September 2011 - 09:29 PM

I am not entirely sure what is going on. Computer is running extremely slow and freezing up. Some programs will not run at all and some give errors. I tried to remove adaware from control panel and it says something about not being able to open install file. Tried to disable Trendmicro Titanium Internet security and it asks for password, but won't accept the password. Tells me that the password will be sent to email address, but it never shows up.

Not sure if you can help but I would appreciate any ideas.

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by Family at 22:16:11 on 2011-09-01
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.255.31 [GMT -4:00]
.
AV: Trend Micro Titanium Internet Security *Enabled/Updated* {7D2296BC-32CC-4519-917E-52E652474AF5}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Trend Micro\AMSP\coreServiceShell.exe
C:\Program Files\Trend Micro\UniClient\UiFrmWrk\uiWatchDog.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Trend Micro\AMSP\coreFrameworkHost.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Webroot\Washer\WasherSvc.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\BCMSMMSG.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\SelectRebates\SelectRebates.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Trend Micro\UniClient\UiFrmWrk\uiSeAgnt.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hposol08.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
.
============== Pseudo HJT Report ===============
.
uSearch Bar = hxxp://www.google.com/ie
uSearch Page = hxxp://www.google.com
uInternet Settings,ProxyOverride = 127.0.0.1
uSearchURL,(Default) = hxxp://toolbar.ask.com/toolbarv/askRedirect?o=101740&gct=&gc=1&q=%s
mSearchAssistant = hxxp://www.google.com/ie
mURLSearchHooks: D-Link Toolbar Search Class: {e917fc61-7f80-4f1f-a882-cdffffbe4c8d} - c:\program files\d-link toolbar\dlinktb.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hewlett-packard\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: BHOPopThis Class: {0549e6cb-9985-42f6-8fd6-4ec017e6aae1} - c:\program files\pop this!\PopThisV2.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: TmIEPlugInBHO Class: {1ca1377b-dc1d-4a52-9585-6e06050fac53} - c:\program files\trend micro\amsp\module\20004\1.5.1464\6.6.1081\TmIEPlg.dll
BHO: AskBar BHO: {201f27d4-3704-41d6-89c1-aa35e39143ed} - c:\program files\askbardis\bar\bin\askBar.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll
BHO: TmBpIeBHO Class: {bbacbafd-fa5e-4079-8b33-00eb9f13d4ac} - c:\program files\trend micro\amsp\module\20002\6.6.1010\6.6.1010\TmBpIe32.dll
BHO: ShopAtHomeIEHelper Class: {e8daaa30-6caa-4b58-9603-8e54238219e2} - c:\program files\selectrebates\toolbar\ShopAtHomeToolbar.dll
BHO: D-Link Toolbar Loader: {f01858c7-2a68-4d93-9e22-502eae3917c2} - c:\program files\d-link toolbar\dlinktb.dll
BHO: {fdd3b846-8d59-4ffb-8758-209b6ad74acc} - c:\program files\microsoft money\system\mnyviewer.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hewlett-packard\digital imaging\smart web printing\hpswp_BHO.dll
TB: {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - No File
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: Ask Toolbar: {3041d03e-fd4b-44e0-b742-2d9b88305f98} - c:\program files\askbardis\bar\bin\askBar.dll
TB: ShopAtHome Toolbar: {98279c38-de4b-4bcf-93c9-8ec26069d6f4} - c:\program files\selectrebates\toolbar\ShopAtHomeToolbar.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
TB: D-Link Toolbar: {61874dfa-9adf-44e5-8e61-f3913707e7d7} - c:\program files\d-link toolbar\dlinktb.dll
TB: {C7768536-96F8-4001-B1A2-90EE21279187} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
EB: MoneySide: {9404901d-06da-4b23-a0ee-3ea4f64ec9b3} - c:\program files\microsoft money\system\mnyviewer.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [DellSupport] "c:\program files\dellsupport\DSAgnt.exe" /startup
uRun: [MsnMsgr] "c:\program files\msn messenger\MsnMsgr.Exe" /background
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [BCMSMMSG] BCMSMMSG.exe
mRun: [diagent] "c:\program files\creative\sblive\diagnostics\diagent.exe" startup
mRun: [UpdReg] c:\windows\UpdReg.EXE
mRun: [DVDSentry] c:\windows\system32\DSentry.exe
mRun: [MoneyStartUp10.0] "c:\program files\microsoft money\system\Activation.exe"
mRun: [Share-to-Web Namespace Daemon] c:\program files\hewlett-packard\hp share-to-web\hpgs2wnd.exe
mRun: [nwiz] nwiz.exe /install
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [RealTray] c:\program files\real\realplayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
mRun: [mmtask] c:\program files\musicmatch\musicmatch jukebox\mmtask.exe
mRun: [Easy Dock]
mRun: [SelectRebates] c:\program files\selectrebates\SelectRebates.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Trend Micro Titanium] "c:\program files\trend micro\titanium\uiframework\uiWinMgr.exe" -set Silent "1" SplashURL ""
mRun: [Trend Micro Client Framework] "c:\program files\trend micro\uniclient\uifrmwrk\UIWatchDog.exe"
mRun: [HP Software Update] c:\program files\hewlett-packard\hp software update\HPWuSchd2.exe
mRun: [hpqSRMon] c:\program files\hewlett-packard\digital imaging\bin\hpqSRMon.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hewlett-packard\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hppsc2~1.lnk - c:\program files\hewlett-packard\digital imaging\bin\hpobnz08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\office~1.lnk - c:\program files\hewlett-packard\digital imaging\bin\hposol08.exe
mPolicies-explorer: <NO NAME> =
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {91663649-416A-42A5-8E54-B63C1ECA0548} - {91663649-416A-42A5-8E54-B63C1ECA0548} - c:\program files\pop this!\PopThisV2.dll
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hewlett-packard\digital imaging\smart web printing\hpswp_BHO.dll
IE: {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - {301DA1EE-F65C-4188-A417-9E915CC8FBFA} - c:\program files\microsoft money\system\mnyviewer.dll
DPF: DirectAnimation Java Classes - file://c:\windows\java\classes\dajava.cab
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - hxxp://207.188.7.150/26aa2e75dc78a57a9522/netzip/RdxIE601.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {90A29DA5-D020-4B18-8660-6689520C7CD7} - hxxp://ftp.us.dell.com/fixes/PROFILER.CAB
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} - hxxp://fdl.msn.com/public/chat/msnchat45.cab
TCP: DhcpNameServer = 192.168.0.1
TCP: Interfaces\{8F5BA19E-FDC2-4024-B478-56F2865CAF2E} : DhcpNameServer = 192.168.0.1
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Handler: tmbp - {1A77E7DC-C9A0-4110-8A37-2F36BAE71ECF} - c:\program files\trend micro\amsp\module\20002\6.6.1010\6.6.1010\TmBpIe32.dll
Handler: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - c:\program files\trend micro\amsp\module\20004\1.5.1464\6.6.1081\TmIEPlg.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
============= SERVICES / DRIVERS ===============
.
R2 Amsp;Trend Micro Solution Platform;c:\program files\trend micro\amsp\coreServiceShell.exe [2011-1-31 188272]
R2 tmevtmgr;tmevtmgr;c:\windows\system32\drivers\tmevtmgr.sys [2011-1-31 64080]
.
=============== Created Last 30 ================
.
2011-08-31 06:49:03 21504 ----a-w- c:\windows\system32\hidserv.dll
2011-08-31 06:49:03 21504 ----a-w- c:\windows\system32\dllcache\hidserv.dll
2011-08-31 06:49:00 12160 ----a-w- c:\windows\system32\drivers\mouhid.sys
2011-08-31 06:49:00 12160 ----a-w- c:\windows\system32\dllcache\mouhid.sys
2011-08-31 06:48:44 14592 ----a-w- c:\windows\system32\drivers\kbdhid.sys
2011-08-31 06:48:44 14592 ----a-w- c:\windows\system32\dllcache\kbdhid.sys
2011-08-31 06:35:26 139656 ------w- c:\windows\system32\dllcache\rdpwd.sys
2011-08-31 06:35:11 10496 ------w- c:\windows\system32\dllcache\ndistapi.sys
2011-08-31 06:30:25 -------- d-----w- c:\windows\system32\wbem\repository\FS
2011-08-31 06:30:25 -------- d-----w- c:\windows\system32\wbem\Repository
2011-08-31 06:27:08 -------- dc----w- C:\MCAF7A4.tmp
2011-08-31 06:27:08 -------- dc----w- C:\MCA1134.tmp
2011-08-31 06:26:51 -------- d-----w- c:\program files\MyWay
2011-08-31 06:25:19 -------- d-----w- c:\program files\AskBarDis
2011-08-31 03:33:25 -------- d-----w- c:\documents and settings\family\application data\Malwarebytes
2011-08-31 03:32:16 -------- dc----w- c:\documents and settings\all users\application data\Malwarebytes
2011-08-31 03:32:02 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-08-12 00:42:50 -------- d-----w- c:\documents and settings\family\local settings\application data\HP
2011-08-12 00:08:43 364544 ----a-r- c:\windows\system32\hppldcoi.dll
2011-08-12 00:08:43 309760 ----a-r- c:\windows\system32\difxapi.dll
2011-08-12 00:08:42 970752 ----a-r- c:\windows\system32\hpwtiop3.dll
2011-08-12 00:08:42 729088 ----a-r- c:\windows\system32\hpwwiax3.dll
2011-08-12 00:08:42 294912 ----a-r- c:\windows\system32\hpovst11.dll
2011-08-11 23:56:13 -------- d-----w- c:\program files\common files\HP
2011-08-11 23:53:18 1373528 ----a-r- c:\windows\hpzshl01.exe
2011-08-11 23:53:18 1140056 ----a-r- c:\windows\hpzmsi01.exe
2011-08-11 23:53:15 -------- d-----w- c:\windows\braveheart
2011-08-11 23:52:29 -------- d-----w- c:\program files\HP
2011-08-11 23:48:05 274944 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\hpzpp5jy.dll
2011-08-11 23:48:03 118272 ----a-w- c:\windows\system32\hpz3l5jy.dll
2011-08-11 23:47:56 271704 ----a-r- c:\windows\system32\hpzids01.dll
2011-08-08 20:10:50 954368 ------w- c:\windows\system32\dllcache\mfc40.dll
2011-08-08 20:10:50 953856 ------w- c:\windows\system32\dllcache\mfc40u.dll
2011-08-08 20:10:21 617472 ------w- c:\windows\system32\dllcache\comctl32.dll
2011-08-08 20:09:27 40960 ------w- c:\windows\system32\dllcache\ndproxy.sys
2011-08-08 20:04:29 105472 ------w- c:\windows\system32\dllcache\mup.sys
2011-08-08 19:50:12 45568 ------w- c:\windows\system32\dllcache\wab.exe
2011-08-07 00:22:58 -------- d-sh--w- c:\documents and settings\family\PrivacIE
2011-08-06 22:23:41 -------- d-sh--w- c:\documents and settings\family\IECompatCache
2011-08-06 22:19:14 -------- d-----w- c:\windows\system32\scripting
2011-08-06 22:18:59 -------- d-----w- c:\windows\l2schemas
2011-08-06 22:18:57 -------- d-----w- c:\windows\system32\en
2011-08-06 22:07:14 -------- d-----w- c:\windows\network diagnostic
2011-08-06 21:07:00 -------- d-sh--w- c:\documents and settings\family\IETldCache
2011-08-06 20:59:47 -------- d-----w- c:\windows\ie8updates
2011-08-06 20:57:49 12800 ------w- c:\windows\system32\dllcache\xpshims.dll
2011-08-06 20:57:47 602112 ------w- c:\windows\system32\dllcache\msfeeds.dll
2011-08-06 20:57:47 55296 ------w- c:\windows\system32\dllcache\msfeedsbs.dll
2011-08-06 20:57:46 247808 ------w- c:\windows\system32\dllcache\ieproxy.dll
2011-08-06 20:57:46 1991680 ------w- c:\windows\system32\dllcache\iertutil.dll
2011-08-06 20:57:45 743424 ------w- c:\windows\system32\dllcache\iedvtool.dll
2011-08-06 20:57:45 11081728 ------w- c:\windows\system32\dllcache\ieframe.dll
2011-08-06 20:54:24 -------- dc-h--w- c:\windows\ie8
.
==================== Find3M ====================
.
2011-08-06 16:37:25 28256 ----a-w- c:\windows\system32\drivers\MxlW2k.sys
2011-07-15 13:29:31 456320 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2011-07-08 14:02:00 10496 ----a-w- c:\windows\system32\drivers\ndistapi.sys
2011-06-24 14:10:36 139656 ----a-w- c:\windows\system32\drivers\rdpwd.sys
2011-06-23 18:36:30 916480 ----a-w- c:\windows\system32\wininet.dll
2011-06-23 18:36:30 43520 ----a-w- c:\windows\system32\licmgr10.dll
2011-06-23 18:36:30 1469440 ------w- c:\windows\system32\inetcpl.cpl
2011-06-23 12:05:13 385024 ----a-w- c:\windows\system32\html.iec
2011-06-20 17:44:52 293376 ----a-w- c:\windows\system32\winsrv.dll
2011-06-20 17:44:52 293376 ----a-w- c:\windows\system32\winsrv(2).dll
.
============= FINISH: 22:21:20.32 ===============

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#2 cjessica32

cjessica32
  • Topic Starter

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:10:09 PM

Posted 05 September 2011 - 01:09 PM

Finally able to remove trend micro but I still need help to clean up system so it will be usable again.


.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by Family at 19:53:02 on 2011-09-05
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.255.27 [GMT -4:00]
.
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Webroot\Washer\WasherSvc.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\BCMSMMSG.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\SelectRebates\SelectRebates.exe
C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hposol08.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
.
============== Pseudo HJT Report ===============
.
uSearch Bar = hxxp://www.google.com/ie
uSearch Page = hxxp://www.google.com
uInternet Settings,ProxyOverride = 127.0.0.1
uSearchURL,(Default) = hxxp://toolbar.ask.com/toolbarv/askRedirect?o=101740&gct=&gc=1&q=%s
mSearchAssistant = hxxp://www.google.com/ie
mURLSearchHooks: D-Link Toolbar Search Class: {e917fc61-7f80-4f1f-a882-cdffffbe4c8d} - c:\program files\d-link

toolbar\dlinktb.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hewlett-packard\digital imaging\smart web

printing\hpswp_printenhancer.dll
BHO: BHOPopThis Class: {0549e6cb-9985-42f6-8fd6-4ec017e6aae1} - c:\program files\pop this!\PopThisV2.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common

files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AskBar BHO: {201f27d4-3704-41d6-89c1-aa35e39143ed} - c:\program files\askbardis\bar\bin\askBar.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll
BHO: ShopAtHomeIEHelper Class: {e8daaa30-6caa-4b58-9603-8e54238219e2} - c:\program

files\selectrebates\toolbar\ShopAtHomeToolbar.dll
BHO: D-Link Toolbar Loader: {f01858c7-2a68-4d93-9e22-502eae3917c2} - c:\program files\d-link toolbar\dlinktb.dll
BHO: {fdd3b846-8d59-4ffb-8758-209b6ad74acc} - c:\program files\microsoft money\system\mnyviewer.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hewlett-packard\digital imaging\smart web

printing\hpswp_BHO.dll
TB: {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - No File
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: Ask Toolbar: {3041d03e-fd4b-44e0-b742-2d9b88305f98} - c:\program files\askbardis\bar\bin\askBar.dll
TB: ShopAtHome Toolbar: {98279c38-de4b-4bcf-93c9-8ec26069d6f4} - c:\program files\selectrebates\toolbar\ShopAtHomeToolbar.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
TB: D-Link Toolbar: {61874dfa-9adf-44e5-8e61-f3913707e7d7} - c:\program files\d-link toolbar\dlinktb.dll
TB: {C7768536-96F8-4001-B1A2-90EE21279187} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
EB: MoneySide: {9404901d-06da-4b23-a0ee-3ea4f64ec9b3} - c:\program files\microsoft money\system\mnyviewer.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [DellSupport] "c:\program files\dellsupport\DSAgnt.exe" /startup
uRun: [MsnMsgr] "c:\program files\msn messenger\MsnMsgr.Exe" /background
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [BCMSMMSG] BCMSMMSG.exe
mRun: [diagent] "c:\program files\creative\sblive\diagnostics\diagent.exe" startup
mRun: [UpdReg] c:\windows\UpdReg.EXE
mRun: [DVDSentry] c:\windows\system32\DSentry.exe
mRun: [MoneyStartUp10.0] "c:\program files\microsoft money\system\Activation.exe"
mRun: [Share-to-Web Namespace Daemon] c:\program files\hewlett-packard\hp share-to-web\hpgs2wnd.exe
mRun: [nwiz] nwiz.exe /install
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [RealTray] c:\program files\real\realplayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
mRun: [mmtask] c:\program files\musicmatch\musicmatch jukebox\mmtask.exe
mRun: [Easy Dock]
mRun: [SelectRebates] c:\program files\selectrebates\SelectRebates.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [HP Software Update] c:\program files\hewlett-packard\hp software update\HPWuSchd2.exe
mRun: [hpqSRMon] c:\program files\hewlett-packard\digital imaging\bin\hpqSRMon.exe
mRunOnce: [000_TmTdiUninstall] rundll32 c:\windows\tmnscins.dll,douninstalltmtdi c:\windows\TmTdi.inf
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hewlett-packard\digital

imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hppsc2~1.lnk - c:\program files\hewlett-packard\digital

imaging\bin\hpobnz08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft

office\office10\OSA.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\office~1.lnk - c:\program files\hewlett-packard\digital

imaging\bin\hposol08.exe
mPolicies-explorer: <NO NAME> =
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {91663649-416A-42A5-8E54-B63C1ECA0548} - {91663649-416A-42A5-8E54-B63C1ECA0548} - c:\program files\pop

this!\PopThisV2.dll
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program

files\hewlett-packard\digital imaging\smart web printing\hpswp_BHO.dll
IE: {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - {301DA1EE-F65C-4188-A417-9E915CC8FBFA} - c:\program files\microsoft

money\system\mnyviewer.dll
DPF: DirectAnimation Java Classes - file://c:\windows\java\classes\dajava.cab
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} - hxxp://207.188.7.150/26aa2e75dc78a57a9522/netzip/RdxIE601.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {90A29DA5-D020-4B18-8660-6689520C7CD7} - hxxp://ftp.us.dell.com/fixes/PROFILER.CAB
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {E8F2FD65-4CA1-4E1E-BE81-A2D0A7C4D9CC} - hxxp://esupport.trendmicro.com/media/srf/GetVBInfo.cab
DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} - hxxp://fdl.msn.com/public/chat/msnchat45.cab
TCP: DhcpNameServer = 192.168.0.1
TCP: Interfaces\{8F5BA19E-FDC2-4024-B478-56F2865CAF2E} : DhcpNameServer = 192.168.0.1
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
============= SERVICES / DRIVERS ===============
.
S2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\progra~1\mcafee\sitead~1\mcsacore.exe -->

c:\progra~1\mcafee\sitead~1\mcsacore.exe [?]
.
=============== Created Last 30 ================
.
2011-09-05 23:43:49 319456 ----a-w- c:\windows\DIFxAPI.dll
2011-09-05 23:43:49 203600 ----a-w- c:\windows\TmNSCIns.dll
2011-08-31 06:49:03 21504 ----a-w- c:\windows\system32\hidserv.dll
2011-08-31 06:49:03 21504 ----a-w- c:\windows\system32\dllcache\hidserv.dll
2011-08-31 06:49:00 12160 ----a-w- c:\windows\system32\drivers\mouhid.sys
2011-08-31 06:49:00 12160 ----a-w- c:\windows\system32\dllcache\mouhid.sys
2011-08-31 06:48:44 14592 ----a-w- c:\windows\system32\drivers\kbdhid.sys
2011-08-31 06:48:44 14592 ----a-w- c:\windows\system32\dllcache\kbdhid.sys
2011-08-31 06:35:26 139656 ------w- c:\windows\system32\dllcache\rdpwd.sys
2011-08-31 06:35:11 10496 ------w- c:\windows\system32\dllcache\ndistapi.sys
2011-08-31 06:30:25 -------- d-----w- c:\windows\system32\wbem\repository\FS
2011-08-31 06:30:25 -------- d-----w- c:\windows\system32\wbem\Repository
2011-08-31 06:27:08 -------- dc----w- C:\MCAF7A4.tmp
2011-08-31 06:27:08 -------- dc----w- C:\MCA1134.tmp
2011-08-31 06:26:51 -------- d-----w- c:\program files\MyWay
2011-08-31 06:25:19 -------- d-----w- c:\program files\AskBarDis
2011-08-31 03:33:25 -------- d-----w- c:\documents and settings\family\application data\Malwarebytes
2011-08-31 03:32:16 -------- dc----w- c:\documents and settings\all users\application data\Malwarebytes
2011-08-31 03:32:02 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-08-12 00:42:50 -------- d-----w- c:\documents and settings\family\local settings\application data\HP
2011-08-12 00:08:43 364544 ----a-r- c:\windows\system32\hppldcoi.dll
2011-08-12 00:08:43 309760 ----a-r- c:\windows\system32\difxapi.dll
2011-08-12 00:08:42 970752 ----a-r- c:\windows\system32\hpwtiop3.dll
2011-08-12 00:08:42 729088 ----a-r- c:\windows\system32\hpwwiax3.dll
2011-08-12 00:08:42 294912 ----a-r- c:\windows\system32\hpovst11.dll
2011-08-11 23:56:13 -------- d-----w- c:\program files\common files\HP
2011-08-11 23:53:18 1373528 ----a-r- c:\windows\hpzshl01.exe
2011-08-11 23:53:18 1140056 ----a-r- c:\windows\hpzmsi01.exe
2011-08-11 23:53:15 -------- d-----w- c:\windows\braveheart
2011-08-11 23:52:29 -------- d-----w- c:\program files\HP
2011-08-11 23:48:05 274944 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\hpzpp5jy.dll
2011-08-11 23:48:03 118272 ----a-w- c:\windows\system32\hpz3l5jy.dll
2011-08-11 23:47:56 271704 ----a-r- c:\windows\system32\hpzids01.dll
2011-08-08 20:10:50 954368 ------w- c:\windows\system32\dllcache\mfc40.dll
2011-08-08 20:10:50 953856 ------w- c:\windows\system32\dllcache\mfc40u.dll
2011-08-08 20:10:21 617472 ------w- c:\windows\system32\dllcache\comctl32.dll
2011-08-08 20:09:27 40960 ------w- c:\windows\system32\dllcache\ndproxy.sys
2011-08-08 20:04:29 105472 ------w- c:\windows\system32\dllcache\mup.sys
2011-08-08 19:50:12 45568 ------w- c:\windows\system32\dllcache\wab.exe
2011-08-07 00:22:58 -------- d-sh--w- c:\documents and settings\family\PrivacIE
.
==================== Find3M ====================
.
2011-08-06 16:37:25 28256 ----a-w- c:\windows\system32\drivers\MxlW2k.sys
2011-07-15 13:29:31 456320 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2011-07-08 14:02:00 10496 ----a-w- c:\windows\system32\drivers\ndistapi.sys
2011-06-24 14:10:36 139656 ----a-w- c:\windows\system32\drivers\rdpwd.sys
2011-06-23 18:36:30 916480 ----a-w- c:\windows\system32\wininet.dll
2011-06-23 18:36:30 43520 ----a-w- c:\windows\system32\licmgr10.dll
2011-06-23 18:36:30 1469440 ------w- c:\windows\system32\inetcpl.cpl
2011-06-23 12:05:13 385024 ----a-w- c:\windows\system32\html.iec
2011-06-20 17:44:52 293376 ----a-w- c:\windows\system32\winsrv.dll
2011-06-20 17:44:52 293376 ----a-w- c:\windows\system32\winsrv(2).dll
.
============= FINISH: 19:54:54.34 ===============

Edited by cjessica32, 05 September 2011 - 07:05 PM.


#3 HelpBot

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Posted 06 September 2011 - 09:30 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/417093 <<< CLICK THIS LINK



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  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
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  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


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#4 cjessica32

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Posted 07 September 2011 - 12:12 PM

I no longer need assistance with this problem

#5 HelpBot

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Posted 07 September 2011 - 03:58 PM

You have stated that you no longer need help with this issue, therefore I am closing this topic. If that is not the case and you need or wish to continue with this topic, please send any Moderator a Personal Message (PM) that you would like this topic re-opened.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!




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