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Google Hijack/Locked hosts file


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40 replies to this topic

#16 Bluetick

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Posted 09 September 2011 - 07:47 PM

No, it still doesn't work. I get the same "not responding" msg in task manager.

Bluetick

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#17 gringo_pr

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Posted 11 September 2011 - 02:22 PM

Hello

I would like you to download an updated version of combofix.

update combofix

Delete the version of combofix you have now on your desktop and download a new one from here

Link 1
Link 2
Link 3
**Note: It is important that it is saved directly to your desktop**

1. Close any open browsers.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note:Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer
[/list]
"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#18 Bluetick

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Posted 11 September 2011 - 05:30 PM

ComboFix 11-09-11.06 - JKS 09/11/2011 13:58:55.3.1 - x86
Running from: c:\documents and settings\JKS\Desktop\ComboFix.exe
AV: Norton Internet Security *Disabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *Enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\documents and settings\JKS\Local Settings\Application Data\ApplicationHistory
c:\documents and settings\JKS\Local Settings\Application Data\ApplicationHistory\AddProductToDMX.exe.6b2528a7.ini
c:\documents and settings\JKS\Local Settings\Application Data\ApplicationHistory\DMX.exe.d0259252.ini
c:\documents and settings\JKS\Local Settings\Application Data\ApplicationHistory\EULA.exe.e24c9112.ini
c:\documents and settings\JKS\Local Settings\Application Data\ApplicationHistory\EULALauncher.exe.3f62b452.ini
c:\documents and settings\JKS\Local Settings\Application Data\ApplicationHistory\htmlEdit.exe.27a5b164.ini
c:\documents and settings\JKS\Local Settings\Application Data\ApplicationHistory\iconfix.exe.1e178bd5.ini
c:\documents and settings\JKS\Local Settings\Application Data\ApplicationHistory\Launcher.exe.33c15faa.ini
c:\documents and settings\JKS\Local Settings\Application Data\ApplicationHistory\Launcher.exe.b7231ca1.ini
c:\documents and settings\JKS\Local Settings\Application Data\ApplicationHistory\Launcher.exe.b72c2a1d.ini
c:\documents and settings\JKS\Local Settings\Application Data\ApplicationHistory\MSI3BA.tmp.c84063aa.ini
c:\documents and settings\JKS\Local Settings\Application Data\ApplicationHistory\ngen.exe.2c05686e.ini
c:\documents and settings\JKS\Local Settings\Application Data\ApplicationHistory\regtweak.exe.dc1948c4.ini
c:\documents and settings\JKS\Local Settings\Application Data\ApplicationHistory\rename.exe.87e761aa.ini
c:\documents and settings\JKS\Local Settings\Application Data\ApplicationHistory\SL30.tmp.a406a4be.ini
.
.
((((((((((((((((((((((((( Files Created from 2011-08-11 to 2011-09-11 )))))))))))))))))))))))))))))))
.
.
2011-09-11 21:55 . 2011-09-11 21:55 -------- d-----w- C:\32788R22FWJFW
2011-09-06 01:41 . 2011-09-06 01:41 -------- d-----w- C:\_OTL
2011-09-05 20:28 . 2011-09-05 20:27 73728 ----a-w- c:\windows\system32\javacpl.cpl
2011-09-05 20:28 . 2011-09-05 20:27 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-09-05 20:13 . 2011-09-05 20:14 -------- d-----w- c:\program files\Common Files\Adobe
2011-09-03 10:17 . 2011-09-03 10:17 599040 ------w- c:\windows\system32\dllcache\crypt32.dll
2011-09-03 00:29 . 2011-09-03 00:29 -------- d-----w- c:\program files\Common Files\Adobe AIR
2011-08-27 18:07 . 2011-08-27 18:07 -------- d-----w- c:\program files\Sophos
2011-08-27 04:23 . 2011-08-27 04:23 -------- d-----w- c:\documents and settings\JKS\Application Data\Malwarebytes
2011-08-27 04:23 . 2011-07-07 03:52 41272 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-08-27 04:23 . 2011-08-27 04:23 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2011-08-27 04:23 . 2011-08-27 04:23 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-08-27 04:23 . 2011-07-07 03:52 22712 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-08-27 03:28 . 2011-08-27 03:28 -------- d-----w- c:\documents and settings\JKS\Application Data\TeamViewer
2011-08-18 00:26 . 2011-08-18 00:26 -------- d-----w- C:\Google
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-09-03 10:17 . 2004-08-10 18:50 599040 ----a-w- c:\windows\system32\crypt32.dll
2011-08-16 05:01 . 2011-06-02 01:00 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-08-04 05:02 . 2010-10-24 05:03 60872 ----a-w- c:\windows\system32\S32EVNT1.DLL
2011-08-04 05:02 . 2010-10-24 05:03 127096 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2011-07-15 13:29 . 2004-08-10 18:51 456320 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2011-07-08 14:02 . 2004-08-10 18:51 10496 ----a-w- c:\windows\system32\drivers\ndistapi.sys
2011-06-24 14:10 . 2004-08-10 19:01 139656 ----a-w- c:\windows\system32\drivers\rdpwd.sys
2011-06-23 18:36 . 2004-08-10 18:51 916480 ----a-w- c:\windows\system32\wininet.dll
2011-06-23 18:36 . 2004-08-10 18:51 43520 ----a-w- c:\windows\system32\licmgr10.dll
2011-06-23 18:36 . 2004-08-10 18:51 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2011-06-23 12:05 . 2004-08-10 18:51 385024 ----a-w- c:\windows\system32\html.iec
2011-06-20 17:44 . 2004-08-10 18:51 293376 ----a-w- c:\windows\system32\winsrv.dll
.
.
((((((((((((((((((((((((((((( SnapShot@2011-09-02_05.12.39 )))))))))))))))))))))))))))))))))))))))))
.
+ 2011-09-11 21:20 . 2011-09-11 21:20 16384 c:\windows\Temp\Perflib_Perfdata_748.dat
+ 2011-09-10 15:57 . 2011-09-10 15:57 16384 c:\windows\Temp\Perflib_Perfdata_640.dat
+ 2011-09-03 00:30 . 2011-09-03 00:30 28160 c:\windows\Installer\3b4bc3.msi
+ 2007-11-07 09:19 . 2007-11-07 09:19 655872 c:\windows\WinSxS\x86_Microsoft.VC90.CRT_1fc8b3b9a1e18e3b_9.0.21022.8_x-ww_d08d0375\msvcr90.dll
+ 2007-11-07 09:19 . 2007-11-07 09:19 568832 c:\windows\WinSxS\x86_Microsoft.VC90.CRT_1fc8b3b9a1e18e3b_9.0.21022.8_x-ww_d08d0375\msvcp90.dll
+ 2007-11-07 04:23 . 2007-11-07 04:23 224768 c:\windows\WinSxS\x86_Microsoft.VC90.CRT_1fc8b3b9a1e18e3b_9.0.21022.8_x-ww_d08d0375\msvcm90.dll
+ 2011-09-05 20:28 . 2011-09-05 20:27 157472 c:\windows\system32\javaws.exe
+ 2011-09-05 20:28 . 2011-09-05 20:27 145184 c:\windows\system32\javaw.exe
+ 2011-09-05 20:28 . 2011-09-05 20:27 145184 c:\windows\system32\java.exe
+ 2011-09-05 20:29 . 2011-09-05 20:29 203776 c:\windows\Installer\2a8cee.msi
+ 2011-09-05 20:27 . 2011-09-05 20:27 901120 c:\windows\Installer\2a8ce9.msi
+ 2011-09-05 20:15 . 2011-09-05 20:15 2295808 c:\windows\Installer\1e084f.msi
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2007-09-05 68856]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2010-04-02 417792]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2006-08-23 7630848]
"Malwarebytes' Anti-Malware"="c:\program files\Malwarebytes' Anti-Malware\mbamgui.exe" [2011-07-07 449584]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2011-06-06 937920]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2011-06-09 254696]
.
c:\documents and settings\All Users\Start Menu\Programs\Startup\
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2006-11-21 24576]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\GoToAssist Express Customer]
2010-09-18 18:23 147832 ----a-w- c:\program files\Citrix\GoToAssist Express Customer\240\g2ax_winlogon.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
.
R2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [2010-01-30 135664]
R3 GoToAssist Express Customer;GoToAssist Express Customer;c:\program files\Citrix\GoToAssist Express Customer\240\g2ax_service.exe Start=service [x]
R3 gupdatem;Google Update Service (gupdatem);c:\program files\Google\Update\GoogleUpdate.exe [2010-01-30 135664]
R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2011-07-07 41272]
R3 MEMSWEEP2;MEMSWEEP2;c:\windows\system32\12.tmp [x]
R3 SYMRDR_{78CA3BF0-9C3B-40e1-B46D-38C877EF059A};Symantec Redirector - Norton Safety Minder;c:\windows\system32\drivers\NSM\0202000.01C\SymRdr.SYS [2011-05-10 196600]
S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\NIS\1206000.01D\SYMDS.SYS [2011-01-27 340088]
S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NIS\1206000.01D\SYMEFA.SYS [2011-03-15 744568]
S1 BHDrvx86;BHDrvx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\BASHDefs\20110901.001\BHDrvx86.sys [2011-09-02 815736]
S1 ccSet_NOF;Norton Online Settings Manager;c:\windows\system32\drivers\NOF\0202000.014\ccSetx86.sys [2011-05-24 131208]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\NIS\1206000.01D\Ironx86.SYS [2011-01-27 136312]
S2 MBAMService;MBAMService;c:\program files\Malwarebytes' Anti-Malware\mbamservice.exe [2011-07-07 366640]
S2 NIS;Norton Internet Security;c:\program files\Norton Internet Security\Engine\18.6.0.29\ccSvcHst.exe [2011-04-17 130008]
S2 NOF;Norton Online;c:\program files\Norton Online\Engine\2.2.0.20\ccSvcHst.exe [2011-05-25 138760]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2011-07-28 105592]
S3 IDSxpx86;IDSxpx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\IPSDefs\20110909.030\IDSxpx86.sys [2011-08-23 356280]
S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-07-07 22712]
.
.
Contents of the 'Scheduled Tasks' folder
.
2011-09-11 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-01-30 09:33]
.
2011-09-11 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-01-30 09:33]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.ebay.com/sch/i.html?_trkparms=65%253A12%257C66%253A4%257C39%253A1%257C72%253A5049&rt=nc&_nkw=gibson+banjo&_ipg=&_sticky=1&_trksid=p3286.c0.m14&_sop=10&_sc=1
uInternet Connection Wizard,ShellNext = iexplore
TCP: DhcpNameServer = 192.168.227.1
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2011-09-11 14:17
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\NIS]
"ImagePath"="\"c:\program files\Norton Internet Security\Engine\18.6.0.29\ccSvcHst.exe\" /s \"NIS\" /m \"c:\program files\Norton Internet Security\Engine\18.6.0.29\diMaster.dll\" /prefetch:1"
--
.
[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\NOF]
"ImagePath"="\"c:\program files\Norton Online\Engine\2.2.0.20\ccSvcHst.exe\" /s \"NOF\" /m \"c:\program files\Norton Online\Engine\2.2.0.20\diMaster.dll\" /prefetch:1"
.
[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\MEMSWEEP2]
"ImagePath"="\??\c:\windows\system32\12.tmp"
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'winlogon.exe'(608)
c:\program files\Citrix\GoToAssist Express Customer\240\g2ax_winlogon.dll
.
Completion time: 2011-09-11 14:23:25
ComboFix-quarantined-files.txt 2011-09-11 22:23
ComboFix2.txt 2011-09-02 05:17
.
Pre-Run: 50,334,498,816 bytes free
Post-Run: 50,379,595,776 bytes free
.
- - End Of File - - 660C9D821054C2FF1BF46E186AA07325


Computer seems to be doing pretty well so far. No problems with combofix.

Bluetick

#19 gringo_pr

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Posted 11 September 2011 - 07:08 PM

These logs are looking alot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

1. click on start
2. then go to settings
3. after that you need control panel
4. look for the icon add/remove programs
click on the following programs

Adobe Reader 8.1.2
J2SE Runtime Environment 5.0 Update 6


and click on remove

Update Adobe Reader

Recently there have been vunerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

Note: When installing FoxitReader, be carefull not to install anything to do with AskBar.
[/list]
Install Java:

Please go here to install Java

  • click on the Free Java Download Button
  • click on Agree and start Free download
  • click on Run
  • click on run again
  • click on install
  • when install is complete click on close


Clear your Java Cache

  • click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button
    • There are two options in the window to clear the cache - Leave BOTH Checked
      Applications and Applets
      Trace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.

TFC(Temp File Cleaner):

  • Please download TFC to your desktop,
  • Save any unsaved work. TFC will close all open application windows.
  • Double-click TFC.exe to run the program.
  • If prompted, click "Yes" to reboot.
Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

: Malwarebytes' Anti-Malware :

  • I would like you to rerun MBAM
  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidently close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Download HijackThis

  • Go Here to download HijackThis Installer
  • Save HijackThis Installer to your desktop.
  • Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT use the AnalyseThis button its findings are dangerous if misinterpreted.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

If you have problems running Hijackthis.

sometimes we have to run it like this To run HijackThis as an administrator,
rightclick HijackThis.exe (located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)
and select to run as administrator

"information and logs"

  • In your next post I need the following

  • Log From MBAM
  • report from Hijackthis
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#20 Bluetick

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Posted 11 September 2011 - 07:33 PM

Same as before. TFC not responding shows up twice in task manager.

Bluetick

#21 gringo_pr

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Posted 11 September 2011 - 08:08 PM

move to MBAM


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#22 Bluetick

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Posted 11 September 2011 - 08:51 PM

I will do this in about 3 hours - have to be away for a while.

#23 gringo_pr

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Posted 11 September 2011 - 09:03 PM

I will be here for the next 7 hours


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#24 Bluetick

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Posted 11 September 2011 - 11:16 PM

I'm back. I seem to have 2 MBam files, one #21-45-30, the other #21-41-52. Which should I have open?

Bluetick

#25 gringo_pr

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Posted 11 September 2011 - 11:34 PM

run a new scan and make a new report



gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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#26 Bluetick

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Posted 12 September 2011 - 12:58 AM

Gringo,

The computer didn't do quite like the instructions indicated, but reports were generated. I hope they are correct.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:51:02 PM, on 9/11/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton Internet Security\Engine\18.6.0.29\ccSvcHst.exe
C:\Program Files\Norton Online\Engine\2.2.0.20\ccSvcHst.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Norton Internet Security\Engine\18.6.0.29\ccSvcHst.exe
C:\Program Files\Norton Online\Engine\2.2.0.20\ccSvcHst.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\JKS\Desktop\TFC.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ebay.com/sch/i.html?_trkparms=65%253A12%257C66%253A4%257C39%253A1%257C72%253A5049&rt=nc&_nkw=gibson+banjo&_ipg=&_sticky=1&_trksid=p3286.c0.m14&_sop=10&_sc=1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=4061121
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\18.6.0.29\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\18.6.0.29\IPS\IPSBHO.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll
O2 - BHO: Norton Safety Minder BHO - {B8E07826-0971-4f16-B133-047B88034E89} - C:\Program Files\Norton Online\AddOns\Norton Safety Minder\Engine\2.2.0.28\coIEPlg.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\18.6.0.29\coIEPlg.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre6\bin\jusched.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - Global Startup: Digital Line Detect.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Plugin Control) - http://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
O16 - DPF: {32C3FEAE-0877-4767-8C20-62A5829A0945} (FBootloaderAX) - http://static.ak.facebook.com/fbplugin/win32/axfbootloader.cab
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - https://www-secure.symantec.com/techsupp/asa/ss/sa/sa_cabs/tgctlsr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1249177080875
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O20 - Winlogon Notify: GoToAssist Express Customer - C:\Program Files\Citrix\GoToAssist Express Customer\240\g2ax_winlogon.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: GoToAssist Express Customer - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist Express Customer\240\g2ax_service.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: Norton Internet Security (NIS) - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\18.6.0.29\ccSvcHst.exe
O23 - Service: Norton Online (NOF) - Symantec Corporation - C:\Program Files\Norton Online\Engine\2.2.0.20\ccSvcHst.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

--
End of file - 7971 bytes



Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7697

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

9/11/2011 9:34:47 PM
mbam-log-2011-09-11 (21-34-37).txt

Scan type: Quick scan
Objects scanned: 180259
Time elapsed: 28 minute(s), 26 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


It appears the computer is operating pretty well.

Bluetick

#27 gringo_pr

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Posted 12 September 2011 - 02:07 AM

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded startup entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

  • Run HijackThis
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
      O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
      O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre6\bin\jusched.exe
      O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.

    NOTE**You can research each of those lines >here< and see if you want to keep them or not
    just copy the name between the brakets and paste into the search space
    O4 - HKLM\..\Run: [IntelliPoint]



If you have any problems running Hijackthis.

sometimes we have to run it like this To run HijackThis as an administrator,
rightclick HijackThis.exe (located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)
and select to run as administrator


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the activex control to install
    • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options
    Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • Click on copy to clipboard and paste the results here in this topic
  • you may also find here C:\Program Files\Eset\Eset Online Scanner\log.txt
Copy and paste that log as a reply to this topic

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



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#28 Bluetick

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Posted 13 September 2011 - 12:34 AM

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# IEXPLORE.EXE=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6528
# api_version=3.0.2
# EOSSerial=3b7372dfeb14004d919a48af8a27322f
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2011-09-13 03:01:00
# local_time=2011-09-12 07:01:00 (-0900, Alaskan Daylight Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=512 16777215 100 0 0 0 0 0
# compatibility_mode=3584 16777191 100 0 0 0 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=77682
# found=5
# cleaned=0
# scan_time=4466
C:\Qoobox\Quarantine\C\Documents and Settings\All Users\Application Data\c65e19\732.mof.vir Win32/RogueAV.A trojan (unable to clean) 00000000000000000000000000000000 I
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP1139\A0124374.dll Win32/Adware.Yontoo.A application (unable to clean) 00000000000000000000000000000000 I
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP1139\A0124376.dll Win32/Adware.Yontoo.B application (unable to clean) 00000000000000000000000000000000 I
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP1201\A0134646.exe a variant of Win32/Adware.Gamevance.BB application (unable to clean) 00000000000000000000000000000000 I
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP1201\A0135720.mof Win32/RogueAV.A trojan (unable to clean) 00000000000000000000000000000000 I

#29 gringo_pr

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Posted 13 September 2011 - 09:41 AM

Hello

The Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.


Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.


The following procedure will implement some cleanup procedures. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

Any programs and logs that are left over you can just be deleted from the desktop. TFC is a free temp file cleaner that is very easy to use, I would keep this and use before you do any scans or when you want to free up some space.

:DeFogger:

  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
  • The application window will appear
  • Click the Re-enable button to re-enable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK
Your Emulation drivers are now re-enabled.


:Uninstall ComboFix:

  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • Posted Image


:remove tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.


:Make your Internet Explorer more secure:

  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialise and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    Next press the Apply button and then the OK to exit the Internet Properties page.


:Make Firefox more secure:

please visit this page to explain how to make Firefox more secure - How to Secure Firefox


Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector


:Turn On Automatic Updates:

Turn On Automatic Updates
1. Click Start, click Run, type sysdm.cpl, and then press ENTER.
2. Click the Automatic Updates tab, and then click to select one of the following options. We recommend that you select the Automatic (recommended) Automatically download recommended updates for my computer and install them

If you click this setting, click to select the day and time for scheduled updates to occur. You can schedule Automatic Updates for any time of day. Remember, your computer must be on at the scheduled time for updates to be installed. After you set this option, Windows recognizes when you are online and uses your Internet connection to find updates on the Windows Update Web site or on the Microsoft Update Web site that apply to your computer. Updates are downloaded automatically in the background, and you are not notified or interrupted during this process. An icon appears in the notification area of your taskbar when the updates are being downloaded. You can point to the icon to view the download status. To pause or to resume the download, right-click the icon, and then click Pause or Resume. When the download is completed, another message appears in the notification area so that you can review the updates that are scheduled for installation. If you choose not to install at that time, Windows starts the installation on your set schedule.

or visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

:antispyware programs:

I would reccomend the download and installation of some or all of the following programs (all free), and the updating of them regularly:

  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Spyware Blaster - By altering your registry, this program stops harmful sites from installing things like ActiveX Controls on your machines.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often.

Here is some great reading about how to be safer online:

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum
and
COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->Posted Image<-- Don't worry every little bit helps.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#30 Bluetick

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Posted 13 September 2011 - 08:29 PM

Gringo,

Well, I've done almost all the above. However, I had problems trying to download Spyware Blaster and Malwarebytes, and also making Firefox more secure. I have a friend who can probably help me with that if I need him to.

Thanks for all your help. I sent a donation via Paypal.

Bluetick




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