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my nu HP is a lemon- HELP!

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#1 sunroomguy


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Posted 01 September 2011 - 06:18 PM

i have a 10 month old HP 2210m desktop. for the last 6 months i have encounter many frustrating issues. i'm using seven, ie7, outlook2007, avg and malewarebytes. at times it is very sluggish with downloads (my older PC, which i retired becuse it WAS too slow, is actually faster most of the time.
the most aggravating issue is being booted off line while in outlook. when i click send/ receive it shows it trying to send but usually ends up saying the program is not responding. i encounter this several times a day. sometimes in outlook, the screen goes pale and locks up and i have to force a shut down. most of the time when i shut down, it seems to take forever and often i have to force it too. i have contacted HP customer service twice and they performed diagnostics on the hardware and found nothing- said it was definately the software. had my computer guy (he trouble shoots business computers for a living) twice clean the hardrive and reinstalled everything and he's positive it's not a virus/ spyware issue either. so he's baffled like me too. it's so bad i want to throw it out the window (really!) but can't afford a nu one. can anyone shed some light on what might be the problem and how to correct it? thank you!

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#2 MarkGS


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Posted 01 September 2011 - 07:27 PM

I would suggest installing all of the available MS updates, especially ie7 I would even go as far to say download Google chrome or Mozilla firefox and compare the download speeds.

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