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my computer starts but has an error before the login screen comes


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#1 ineedalotofhelp

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Posted 01 September 2011 - 01:53 PM

My computer is not booting correctly and even before the computer was having freezing issues(the computer would freeze up every 10/15 seconds for an instant. Before I had this problem I ran auslogic boostspeed and it said that I had a disk error and it said it was fixed but after running the auslogic scan again there was still a disk error. I have a computer running vista home

Edited by boopme, 01 September 2011 - 03:27 PM.
Moved from AII to Vista


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#2 hamluis

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Posted 02 September 2011 - 09:56 AM

Exact wording of onscreen error message?

System manufacturer and model?

Do you have a Vista installation disk?

Go Start/Run...type devmgmt.msc and hit Enter. Double-click on Disk Drives...post the data now revealed.

Louis

#3 ineedalotofhelp

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Posted 02 September 2011 - 11:42 AM

The error meeage is: STOP: c000021a {Fatal System Error} The NT Initial Command Process system process terminated unexpextedly with a status of 0xc0000001 (0x00000000). The system has been shut down. I'm using a dell latitude E6400 and I do not have the vista installation cd. I also can't use startup repair cuase a a login screen appears and I can't login with my ID. And I can't access the starty menu or even my destop cause the system crashes before I can access the login screen. Should I buy windows 7 and try to boot install? I think its one of my only options at this point but anything that I can do to avoid buying something would be helpful

#4 hamluis

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Posted 02 September 2011 - 05:09 PM

Well...a different O/S won't solve a hardware problem.

Until that possibility is eliminated...I would forego thinking about such.

I would download/run the appropriate hard drive diagnostic...available at the website of the hard drive manufacturer.

Since the system won't boot, I would remove the hard drive from the laptop...attach it as a secondary drive to a known-good system...and run the appropriate diagnostic on the drive.

You can see who the manufacturer of the drive is when you remove it from the laptop.

Worth Reading, IMO.

Louis




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