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Rootkit....from Adobe Update


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7 replies to this topic

#1 oakleyg97

oakleyg97

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Posted 01 September 2011 - 12:22 PM

Hello,

I hope that this is in the right place. I have a rootkit that I cannot get rid of. After some research, it apparently slipped in after updating Adobe (not sure it it was Air, Flash, or Reader). I found that there was a security problem there but I cannot find a fix. I have ran Symantec Client Security, Spybot, Hijack this, Stinger, and CCcleaner. I even tried a program called Blacklight, but I don't think it did anything. MalwareBytes will not run due to a runtime error - 372.

My system is Windows XP Service Pack 3. I have a Hijack this log if you are able to interpret it. Please let me know if you need any more information. I have never posted on a site like this before, usually just read them for help but I cannot figure this one out.

Thanks so much!

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 1:10:53 PM, on 9/1/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\brss01a.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\system32\dlbtcoms.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\LeapFrog\LeapFrog Connect\CommandService.exe
C:\Program Files\Spybot - Search & Destroy 2\SDHookSvc.exe
C:\Program Files\Spybot - Search & Destroy 2\SDFSSvc.exe
C:\Program Files\802.11 Wireless LAN\802.11g Pen Size Wireless USB 2.0 Adapter HW.32 V1.00\SiSWLSvc.exe
C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
C:\WINDOWS\RTHDCPL.EXE
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Spybot - Search & Destroy 2\SDTray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\802.11 Wireless LAN\802.11g Pen Size Wireless USB 2.0 Adapter HW.32 V1.00\WlanCU.exe
F:\HJT 205\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mystart.incredimail.com/?a=1pcqS7xQdGZ
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy 2\SDHelper.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [AdobeCS5ServiceManager] "C:\Program Files\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" -launchedbylogin
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [EKIJ5000StatusMonitor] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\EKIJ5000MUI.exe
O4 - HKLM\..\Run: [SDTray] "C:\Program Files\Spybot - Search & Destroy 2\SDTray.exe"
O4 - HKLM\..\Run: [Spybot-S&D Cleaning] "C:\Program Files\Spybot - Search & Destroy 2\SDCleaner.exe" /autoclean
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [IncrediMail] C:\Program Files\IncrediMail\bin\IncMail.exe /c
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe"
O4 - HKCU\..\Run: [Qsodokuhup] rundll32.exe "C:\WINDOWS\in2ertri.dll",Startup
O4 - HKCU\..\RunOnce: [Shockwave Updater] C:\WINDOWS\system32\Adobe\Shockwave 11\SwHelper_1150600.exe -Update -1150600 -"Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; InfoPath.2; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)" -"http://www.laurel-and-hardy.com/gallery/photoalbum.html"
O4 - HKUS\S-1-5-21-294512709-1067204936-157689439-1006\..\Run: [IncrediMail] C:\Program Files\IncrediMail\bin\IncMail.exe /c (User '?')
O4 - HKUS\S-1-5-21-294512709-1067204936-157689439-1006\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')
O4 - HKUS\S-1-5-21-294512709-1067204936-157689439-1006\..\Run: [TomTomHOME.exe] "C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe" (User '?')
O4 - HKUS\S-1-5-21-294512709-1067204936-157689439-1006\..\Run: [Qsodokuhup] rundll32.exe "C:\WINDOWS\in2ertri.dll",Startup (User '?')
O4 - HKUS\S-1-5-21-294512709-1067204936-157689439-1006\..\RunOnce: [Shockwave Updater] C:\WINDOWS\system32\Adobe\Shockwave 11\SwHelper_1150600.exe -Update -1150600 -"Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; InfoPath.2; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)" -"http://www.laurel-and-hardy.com/gallery/photoalbum.html" (User '?')
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User '?')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O4 - S-1-5-21-294512709-1067204936-157689439-1006 Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe (User '?')
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Wireless Configuration Utility HW.32.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy 2\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy 2\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Application Management (AppMgmt) - Unknown owner - C:\WINDOWS\system32\svchost.exe
O23 - Service: Windows Audio (AudioSrv) - Unknown owner - C:\WINDOWS\System32\svchost.exe
O23 - Service: Background Intelligent Transfer Service (BITS) - Unknown owner - C:\WINDOWS\system32\svchost.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: Computer Browser (Browser) - Unknown owner - C:\WINDOWS\system32\svchost.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Cryptographic Services (CryptSvc) - Unknown owner - C:\WINDOWS\system32\svchost.exe
O23 - Service: DCOM Server Process Launcher (DcomLaunch) - Unknown owner - C:\WINDOWS\system32\svchost.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: DHCP Client (Dhcp) - Unknown owner - C:\WINDOWS\system32\svchost.exe
O23 - Service: dlbt_device - Dell - C:\WINDOWS\system32\dlbtcoms.exe
O23 - Service: Logical Disk Manager (dmserver) - Unknown owner - C:\WINDOWS\System32\svchost.exe
O23 - Service: DNS Client (Dnscache) - Unknown owner - C:\WINDOWS\system32\svchost.exe
O23 - Service: Wired AutoConfig (Dot3svc) - Unknown owner - C:\WINDOWS\System32\svchost.exe
O23 - Service: Extensible Authentication Protocol Service (EapHost) - Unknown owner - C:\WINDOWS\System32\svchost.exe
O23 - Service: Error Reporting Service (ERSvc) - Unknown owner - C:\WINDOWS\System32\svchost.exe
O23 - Service: COM+ Event System (EventSystem) - Unknown owner - C:\WINDOWS\system32\svchost.exe
O23 - Service: Fast User Switching Compatibility (FastUserSwitchingCompatibility) - Unknown owner - C:\WINDOWS\System32\svchost.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Help and Support (helpsvc) - Unknown owner - C:\WINDOWS\System32\svchost.exe
O23 - Service: Health Key and Certificate Management Service (hkmsvc) - Unknown owner - C:\WINDOWS\System32\svchost.exe
O23 - Service: HTTP SSL (HTTPFilter) - Unknown owner - C:\WINDOWS\System32\svchost.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Kodak AiO Network Discovery Service - Unknown owner - C:\Program Files\Kodak\AiO\Center\EKAiOHostService.exe
O23 - Service: Server (lanmanserver) - Unknown owner - C:\WINDOWS\system32\svchost.exe
O23 - Service: Workstation (lanmanworkstation) - Unknown owner - C:\WINDOWS\system32\svchost.exe
O23 - Service: LeapFrog Connect Device Service - LeapFrog Enterprises, Inc. - C:\Program Files\LeapFrog\LeapFrog Connect\CommandService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: TCP/IP NetBIOS Helper (LmHosts) - Unknown owner - C:\WINDOWS\system32\svchost.exe
O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: Network Access Protection Agent (napagent) - Unknown owner - C:\WINDOWS\System32\svchost.exe
O23 - Service: Network Connections (Netman) - Unknown owner - C:\WINDOWS\System32\svchost.exe
O23 - Service: Network Location Awareness (NLA) (Nla) - Unknown owner - C:\WINDOWS\system32\svchost.exe
O23 - Service: Removable Storage (NtmsSvc) - Unknown owner - C:\WINDOWS\system32\svchost.exe
O23 - Service: Remote Access Auto Connection Manager (RasAuto) - Unknown owner - C:\WINDOWS\system32\svchost.exe
O23 - Service: Remote Access Connection Manager (RasMan) - Unknown owner - C:\WINDOWS\system32\svchost.exe
O23 - Service: Remote Procedure Call (RPC) (RpcSs) - Unknown owner - C:\WINDOWS\system32\svchost.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Task Scheduler (Schedule) - Unknown owner - C:\WINDOWS\System32\svchost.exe
O23 - Service: Spybot S&D 2 Live Protection Service (SDHookService) - Safer-Networking Ltd. - C:\Program Files\Spybot - Search & Destroy 2\SDHookSvc.exe
O23 - Service: Spybot-S&D 2 Scanner Service (SDScannerService) - Safer-Networking Ltd. - C:\Program Files\Spybot - Search & Destroy 2\SDFSSvc.exe
O23 - Service: Spybot-S&D 2 Updating Service (SDUpdateService) - Safer-Networking Ltd. - C:\Program Files\Spybot - Search & Destroy 2\SDUpdSvc.exe
O23 - Service: Secondary Logon (seclogon) - Unknown owner - C:\WINDOWS\System32\svchost.exe
O23 - Service: System Event Notification (SENS) - Unknown owner - C:\WINDOWS\system32\svchost.exe
O23 - Service: Windows Firewall/Internet Connection Sharing (ICS) (SharedAccess) - Unknown owner - C:\WINDOWS\system32\svchost.exe
O23 - Service: Shell Hardware Detection (ShellHWDetection) - Unknown owner - C:\WINDOWS\System32\svchost.exe
O23 - Service: SiS WirelessLan Service (SiSWLSvc) - Unknown owner - C:\Program Files\802.11 Wireless LAN\802.11g Pen Size Wireless USB 2.0 Adapter HW.32 V1.00\SiSWLSvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: System Restore Service (srservice) - Unknown owner - C:\WINDOWS\system32\svchost.exe
O23 - Service: SSDP Discovery Service (SSDPSRV) - Unknown owner - C:\WINDOWS\system32\svchost.exe
O23 - Service: Windows Image Acquisition (WIA) (stisvc) - Unknown owner - C:\WINDOWS\system32\svchost.exe
O23 - Service: Adobe SwitchBoard (SwitchBoard) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
O23 - Service: Symantec AntiVirus - Unknown owner - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Telephony (TapiSrv) - Unknown owner - C:\WINDOWS\System32\svchost.exe
O23 - Service: Terminal Services (TermService) - Unknown owner - C:\WINDOWS\System32\svchost.exe
O23 - Service: Themes - Unknown owner - C:\WINDOWS\System32\svchost.exe
O23 - Service: TomTomHOMEService - TomTom - C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
O23 - Service: Distributed Link Tracking Client (TrkWks) - Unknown owner - C:\WINDOWS\system32\svchost.exe
O23 - Service: Universal Plug and Play Device Host (upnphost) - Unknown owner - C:\WINDOWS\system32\svchost.exe
O23 - Service: Windows Time (w32time) - Unknown owner - C:\WINDOWS\system32\svchost.exe
O23 - Service: WebClient - Unknown owner - C:\WINDOWS\system32\svchost.exe
O23 - Service: Windows Management Instrumentation (winmgmt) - Unknown owner - C:\WINDOWS\system32\svchost.exe
O23 - Service: Portable Media Serial Number Service (WmdmPmSN) - Unknown owner - C:\WINDOWS\System32\svchost.exe
O23 - Service: Security Center (wscsvc) - Unknown owner - C:\WINDOWS\System32\svchost.exe
O23 - Service: Automatic Updates (wuauserv) - Unknown owner - C:\WINDOWS\system32\svchost.exe
O23 - Service: Windows Driver Foundation - User-mode Driver Framework (WudfSvc) - Unknown owner - C:\WINDOWS\system32\svchost.exe
O23 - Service: Wireless Zero Configuration (WZCSVC) - Unknown owner - C:\WINDOWS\System32\svchost.exe
O23 - Service: Network Provisioning Service (xmlprov) - Unknown owner - C:\WINDOWS\System32\svchost.exe

--
End of file - 17207 bytes

Attached Files



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#2 oakleyg97

oakleyg97
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  • Local time:09:16 AM

Posted 02 September 2011 - 12:28 PM

Anybody have any suggestions? I would greatly appreciate it! :-)

#3 oakleyg97

oakleyg97
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  • Local time:09:16 AM

Posted 04 September 2011 - 02:28 PM

Please let me know if I posted in the wrong spot, I have not received any replies.

#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
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  • Gender:Male
  • Location:Puerto rico
  • Local time:10:16 AM

Posted 04 September 2011 - 07:36 PM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".

information and logs:

  • In your next post I need the following

  • .logs from DDS
  • log from RKUnHooker
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#5 gringo_pr

gringo_pr

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Posted 07 September 2011 - 01:50 PM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#6 oakleyg97

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Posted 10 September 2011 - 12:23 AM

Thanks for your offer, but after waiting three days for a reply, I sought help elsewhere. They were able to get me back online.

I do thank you for replying...I just wanted to get the problem fixed while I was off work and had time to put into it.

#7 gringo_pr

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Posted 10 September 2011 - 02:23 AM

no problem and thanks for letting me know


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#8 gringo_pr

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Posted 13 September 2011 - 10:59 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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