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Unable to access Google, Bing or Yahoo search engines


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3 replies to this topic

#1 seekertech

seekertech

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Posted 31 August 2011 - 07:54 PM

One of the computers on a small office peer to peer network is unable to access google, bing and yahoo search engines. I updated Malwarebytes and ran a scan and it found 2 infections of Rogue.AntiMalwareLab which it quarantined and deleted successfully. I posted a copy of Malwarebytes log info below for your review. Still being unable to access the above search engines I flushed the dns cache and ran a winsock fix program to see if possibly damaged tcp/ip stacks or lsp were the problem. Still no success. It is able to access the internet just no search engines. I then installed and ran HiJack this. HiJack this message was that it could not gain access to the hosts file but it did generate a log and I have posted that here for your review below (it appears after the Malwarebytes log below). Thank you for your help.

mbam-log-201 1-08-29 (1 1-36-43).txt Malwarebyte& Anti-Maiware 1.51.1.1800
www.malwarebytes.org
Database version: 7605
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702
8/29/2011 11:36:43 AM
mbam-log-201 1-08-29 (1 1-36-43).txt
Scan type: Quick scan
Objects scanned: 164659
Time elapsed: 11 minute(s), 21 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Page 1
mbam-log-201 1-08-29 (1 1-36-43).txt
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
c:\documents and settings\vivian trottini\local
settings\Temp\winprocess .exe (Rogue .AntiMalwareLab) -> Quarantined and deleted successfully.
c:\documents and settings\vivian trottini\local settings\temporary internet files\C ontent . 1E5\03 2BZOME\ħI 1] (Rogue .AntiMalwareLab)
-> Quarantined and deleted successfully.
Page 2

________________________________________________________________________

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:07:03 AM, on 8/30/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\IObit\IObit Security 360\IS360srv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Common Files\Seagate\Schedule2\schedul2.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\COMODO\COMODO Internet Security\cfp.exe
C:\Program Files\Seagate\BlackArmorBackup\BlackArmorBackupMonitor.exe
C:\Program Files\Seagate\BlackArmorBackup\TimounterMonitor.exe
C:\Program Files\Common Files\Seagate\Schedule2\schedhlp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HijackThis\HiJackThis.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O1 - Hosts: 74.125.45.100 4-open-davinci.com
O1 - Hosts: 74.125.45.100 securitysoftwarepayments.com
O1 - Hosts: 74.125.45.100 privatesecuredpayments.com
O1 - Hosts: 74.125.45.100 secure.privatesecuredpayments.com
O1 - Hosts: 74.125.45.100 getantivirusplusnow.com
O1 - Hosts: 74.125.45.100 secure-plus-payments.com
O1 - Hosts: 74.125.45.100 www.getantivirusplusnow.com
O1 - Hosts: 74.125.45.100 www.secure-plus-payments.com
O1 - Hosts: 74.125.45.100 www.getavplusnow.com
O1 - Hosts: 74.125.45.100 safebrowsing-cache.google.com
O1 - Hosts: 74.125.45.100 urs.microsoft.com
O1 - Hosts: 74.125.45.100 www.securesoftwarebill.com
O1 - Hosts: 74.125.45.100 secure.paysecuresystem.com
O1 - Hosts: 74.125.45.100 paysoftbillsolution.com
O1 - Hosts: 74.125.45.100 protected.maxisoftwaremart.com
O1 - Hosts: 217.23.7.114 www.google.com
O1 - Hosts: 217.23.7.114 google.com
O1 - Hosts: 217.23.7.114 google.com.au
O1 - Hosts: 217.23.7.114 www.google.com.au
O1 - Hosts: 217.23.7.114 google.be
O1 - Hosts: 217.23.7.114 www.google.be
O1 - Hosts: 217.23.7.114 google.com.br
O1 - Hosts: 217.23.7.114 www.google.com.br
O1 - Hosts: 217.23.7.114 google.ca
O1 - Hosts: 217.23.7.114 www.google.ca
O1 - Hosts: 217.23.7.114 google.ch
O1 - Hosts: 217.23.7.114 www.google.ch
O1 - Hosts: 217.23.7.114 google.de
O1 - Hosts: 217.23.7.114 www.google.de
O1 - Hosts: 217.23.7.114 google.dk
O1 - Hosts: 217.23.7.114 www.google.dk
O1 - Hosts: 217.23.7.114 google.fr
O1 - Hosts: 217.23.7.114 www.google.fr
O1 - Hosts: 217.23.7.114 google.ie
O1 - Hosts: 217.23.7.114 www.google.ie
O1 - Hosts: 217.23.7.114 google.it
O1 - Hosts: 217.23.7.114 www.google.it
O1 - Hosts: 217.23.7.114 google.co.jp
O1 - Hosts: 217.23.7.114 www.google.co.jp
O1 - Hosts: 217.23.7.114 google.nl
O1 - Hosts: 217.23.7.114 www.google.nl
O1 - Hosts: 217.23.7.114 google.no
O1 - Hosts: 217.23.7.114 www.google.no
O1 - Hosts: 217.23.7.114 google.co.nz
O1 - Hosts: 217.23.7.114 www.google.co.nz
O1 - Hosts: 217.23.7.114 google.pl
O1 - Hosts: 217.23.7.114 www.google.pl
O1 - Hosts: 217.23.7.114 google.se
O1 - Hosts: 217.23.7.114 www.google.se
O1 - Hosts: 217.23.7.114 google.co.uk
O1 - Hosts: 217.23.7.114 www.google.co.uk
O1 - Hosts: 217.23.7.114 google.co.za
O1 - Hosts: 217.23.7.114 www.google.co.za
O1 - Hosts: 217.23.7.114 www.google-analytics.com
O1 - Hosts: 217.23.7.114 www.bing.com
O1 - Hosts: 217.23.7.114 search.yahoo.com
O1 - Hosts: 217.23.7.114 www.search.yahoo.com
O1 - Hosts: 217.23.7.114 uk.search.yahoo.com
O1 - Hosts: 217.23.7.114 ca.search.yahoo.com
O1 - Hosts: 217.23.7.114 de.search.yahoo.com
O1 - Hosts: 217.23.7.114 fr.search.yahoo.com
O1 - Hosts: 217.23.7.114 au.search.yahoo.com
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O4 - HKLM\..\Run: [COMODO Internet Security] "C:\Program Files\COMODO\COMODO Internet Security\cfp.exe" -h
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [BlackArmorBackupMonitor.exe] C:\Program Files\Seagate\BlackArmorBackup\BlackArmorBackupMonitor.exe
O4 - HKLM\..\Run: [AcronisTimounterMonitor] C:\Program Files\Seagate\BlackArmorBackup\TimounterMonitor.exe
O4 - HKLM\..\Run: [Seagate Scheduler2 Service] "C:\Program Files\Common Files\Seagate\Schedule2\schedhlp.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: pfolder.lnk = ?
O4 - Startup: Public on 'Seagate BlackArmor NAS (192.168.254.102)' (P).lnk = ?
O4 - Startup: Seagate Product Registration.lnk = C:\Documents and Settings\Vivian Trottini\Application Data\Leadertech\PowerRegister\Seagate Product Registration.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O18 - Protocol: AutorunsDisabled - (no CLSID) - (no file)
O20 - AppInit_DLLs: C:\WINDOWS\system32\guard32.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: AutorunsDisabled - Invalid registry found
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
O23 - Service: IS360service - IObit - C:\Program Files\IObit\IObit Security 360\IS360srv.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Seagate Scheduler2 Service (SgtSch2Svc) - Seagate - C:\Program Files\Common Files\Seagate\Schedule2\schedul2.exe
O24 - Desktop Component AutorunsDisabled: (no name) - (no file)

--
End of file - 7311 bytes

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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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  • Location:Puerto rico
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Posted 02 September 2011 - 01:08 PM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.
  • Do not run any other tool untill instructed to do so!


Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 04 September 2011 - 11:28 PM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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  • Local time:08:07 PM

Posted 07 September 2011 - 11:37 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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