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need help setting computer right


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#1 xmyriadx

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Posted 31 August 2011 - 06:50 PM

I downloaded/updated SUPER C, which I needed to use. And low and behold we have adware or something. Plus my computer needs help, one specific question right now, "The computer I'm using won't update, if I buy Windows XP, will this cure it? Cause it won't update, and the computer guy that built this seems shady to me anyway. sorry for any confusion, Thanks and Please Help!

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#2 boopme

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Posted 31 August 2011 - 09:36 PM

Hello, I am unsure what SUPER C is . In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. Wiping your drive, reformatting, and performing a clean install of the OS or doing a factory restore removes everything and is the safest action but I cannot make that decision for you.

Reformatting a hard disk deletes all data. If you decide to reformat, you can back up all your important documents, data files and photos. The safest practice is not to backup any autorun.ini or .exe files because they may be infected. Some types of malware may disguise itself by adding and hiding its extension to the existing extension of files so be sure you take a close look at the full name. After reformatting, as a precaution, make sure you scan these files with your anti-virus prior to copying them back to your hard drive.

I do not know what you have now so please do this
Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.



Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 xmyriadx

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Posted 05 September 2011 - 08:32 PM

Results of screen317's Security Check version 0.99.7
Windows XP Service Pack 2
Out of date service pack!!
Internet Explorer 7 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
CA eTrust Antivirus
Microsoft Security Essentials
Antivirus up to date!
```````````````````````````````
Anti-malware/Other Utilities Check:

Ad-Aware
Malwarebytes' Anti-Malware
HijackThis 2.0.2
Java™ 6 Update 24
Out of date Java installed!
Adobe Flash Player 9 (Out of date Flash Player installed!)
Adobe Flash Player 10.2.159.1
Adobe Reader X (10.0.1)
Mozilla Firefox (x86 en-US..) Firefox Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Windows Defender MSMpEng.exe
Ad-Aware AAWService.exe is disabled!
Ad-Aware AAWTray.exe is disabled!
Microsoft Security Essentials msseces.exe
CA eTrust Antivirus InoRpc.exe
CA eTrust Antivirus InoRT.exe
CA eTrust Antivirus InoTask.exe
``````````End of Log````````````

#4 boopme

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Posted 05 September 2011 - 08:37 PM

Let me ask is it a legit XP as that may be why it wont update.
Can you run MBAM?

Please download and install FixWindowsUpdate

After the program is installed, launch it using the desktop shortcut.

Click Phase 1, then Phase 2. Phase 2 will take some time to run.

Once Phase 2 is complete, click Start BITS.

Exit the program and reboot the computer.

Do updates work now?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 xmyriadx

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Posted 05 September 2011 - 09:00 PM

Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7660

Windows 5.1.2600 Service Pack 2
Internet Explorer 7.0.5730.13

9/5/2011 7:00:37 PM
mbam-log-2011-09-05 (19-00-37).txt

Scan type: Quick scan
Objects scanned: 177691
Time elapsed: 14 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\program files\YTDSETUP\trafficspace.exe (PUP.Zugo) -> Quarantined and deleted successfully.

#6 boopme

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Posted 05 September 2011 - 09:10 PM

Ok good Run another scan and then we will update all the other items.

Next run ATF and SAS:

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.

I may be gone for the nite when this is done as it will take an hour or two.

Edited by boopme, 05 September 2011 - 09:11 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 xmyriadx

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Posted 10 September 2011 - 06:04 PM

took me a while to resume this. The WindowsFix won't work, "error bits". I have some Toolbar called "startnow" added to my Firefox from Super C. I want to remove it. thanks for your help

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 09/10/2011 at 03:35 PM

Application Version : 4.50.1002

Core Rules Database Version : 7646
Trace Rules Database Version: 5458

Scan type : Complete Scan
Total Scan Time : 03:57:35

Memory items scanned : 225
Memory threats detected : 0
Registry items scanned : 7539
Registry threats detected : 22
File items scanned : 94006
File threats detected : 72

PUP.StartNow Toolbar
HKLM\Software\Classes\CLSID\{5911488E-9D1E-40ec-8CBB-06B231CC153F}
HKCR\CLSID\{5911488E-9D1E-40EC-8CBB-06B231CC153F}
HKCR\CLSID\{5911488E-9D1E-40EC-8CBB-06B231CC153F}
HKCR\CLSID\{5911488E-9D1E-40EC-8CBB-06B231CC153F}#ProgID
HKCR\CLSID\{5911488E-9D1E-40EC-8CBB-06B231CC153F}#VersionIndependentProgID
HKCR\CLSID\{5911488E-9D1E-40EC-8CBB-06B231CC153F}#TypeLib
HKCR\CLSID\{5911488E-9D1E-40EC-8CBB-06B231CC153F}\InprocServer32
HKCR\CLSID\{5911488E-9D1E-40EC-8CBB-06B231CC153F}\InprocServer32#ThreadingModel
HKCR\CLSID\{5911488E-9D1E-40EC-8CBB-06B231CC153F}\Programmable
C:\PROGRAM FILES\STARTNOW TOOLBAR\TOOLBAR32.DLL
HKLM\Software\Classes\CLSID\{6E13D095-45C3-4271-9475-F3B48227DD9F}
HKCR\CLSID\{6E13D095-45C3-4271-9475-F3B48227DD9F}
HKCR\CLSID\{6E13D095-45C3-4271-9475-F3B48227DD9F}
HKCR\CLSID\{6E13D095-45C3-4271-9475-F3B48227DD9F}#ProgID
HKCR\CLSID\{6E13D095-45C3-4271-9475-F3B48227DD9F}#VersionIndependentProgID
HKCR\CLSID\{6E13D095-45C3-4271-9475-F3B48227DD9F}#TypeLib
HKCR\CLSID\{6E13D095-45C3-4271-9475-F3B48227DD9F}\InprocServer32
HKCR\CLSID\{6E13D095-45C3-4271-9475-F3B48227DD9F}\InprocServer32#ThreadingModel
HKCR\CLSID\{6E13D095-45C3-4271-9475-F3B48227DD9F}\Programmable
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6E13D095-45C3-4271-9475-F3B48227DD9F}
HKU\S-1-5-21-1202660629-1972579041-682003330-1003\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{5911488E-9D1E-40EC-8CBB-06B231CC153F}
HKU\S-1-5-21-1202660629-1972579041-682003330-1003\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{6E13D095-45C3-4271-9475-F3B48227DD9F}
HKLM\Software\Microsoft\Internet Explorer\Toolbar#{5911488E-9D1E-40ec-8CBB-06B231CC153F}
C:\Program Files\StartNow Toolbar\Resources\images\engine_images.png
C:\Program Files\StartNow Toolbar\Resources\images\engine_maps.png
C:\Program Files\StartNow Toolbar\Resources\images\engine_news.png
C:\Program Files\StartNow Toolbar\Resources\images\engine_videos.png
C:\Program Files\StartNow Toolbar\Resources\images\engine_web.png
C:\Program Files\StartNow Toolbar\Resources\images\icon_amazon.png
C:\Program Files\StartNow Toolbar\Resources\images\icon_ebay.png
C:\Program Files\StartNow Toolbar\Resources\images\icon_facebook.png
C:\Program Files\StartNow Toolbar\Resources\images\icon_games.png
C:\Program Files\StartNow Toolbar\Resources\images\icon_msn.png
C:\Program Files\StartNow Toolbar\Resources\images\icon_shopping.png
C:\Program Files\StartNow Toolbar\Resources\images\icon_travel.png
C:\Program Files\StartNow Toolbar\Resources\images\icon_twitter.png
C:\Program Files\StartNow Toolbar\Resources\images\startnow_logo.png
C:\Program Files\StartNow Toolbar\Resources\images
C:\Program Files\StartNow Toolbar\Resources\installer.xml
C:\Program Files\StartNow Toolbar\Resources\protect\index.html
C:\Program Files\StartNow Toolbar\Resources\protect\NotIE6.css
C:\Program Files\StartNow Toolbar\Resources\protect\OnlyIE6.css
C:\Program Files\StartNow Toolbar\Resources\protect\SearchProtectIcon.png
C:\Program Files\StartNow Toolbar\Resources\protect\window.css
C:\Program Files\StartNow Toolbar\Resources\protect\window.js
C:\Program Files\StartNow Toolbar\Resources\protect
C:\Program Files\StartNow Toolbar\Resources\reactivate\index.html
C:\Program Files\StartNow Toolbar\Resources\reactivate\LeftImage.png
C:\Program Files\StartNow Toolbar\Resources\reactivate\NotIE6.css
C:\Program Files\StartNow Toolbar\Resources\reactivate\OnlyIE6.css
C:\Program Files\StartNow Toolbar\Resources\reactivate\window.css
C:\Program Files\StartNow Toolbar\Resources\reactivate\window.js
C:\Program Files\StartNow Toolbar\Resources\reactivate
C:\Program Files\StartNow Toolbar\Resources\skin\chevron_button.png
C:\Program Files\StartNow Toolbar\Resources\skin\searchbox_button_hover.png
C:\Program Files\StartNow Toolbar\Resources\skin\searchbox_button_normal.png
C:\Program Files\StartNow Toolbar\Resources\skin\searchbox_dropdown_button_normal.png
C:\Program Files\StartNow Toolbar\Resources\skin\searchbox_input_background.png
C:\Program Files\StartNow Toolbar\Resources\skin\searchbox_input_left.png
C:\Program Files\StartNow Toolbar\Resources\skin\searchbox_input_middle.png
C:\Program Files\StartNow Toolbar\Resources\skin\separator.png
C:\Program Files\StartNow Toolbar\Resources\skin\splitter.png
C:\Program Files\StartNow Toolbar\Resources\skin\toolbarbutton_ff_hover_c.png
C:\Program Files\StartNow Toolbar\Resources\skin\toolbarbutton_ie_hover_c.png
C:\Program Files\StartNow Toolbar\Resources\skin\toolbarbutton_ie_hover_l.png
C:\Program Files\StartNow Toolbar\Resources\skin\toolbarbutton_ie_hover_r.png
C:\Program Files\StartNow Toolbar\Resources\skin\toolbarbutton_ie_normal_c.png
C:\Program Files\StartNow Toolbar\Resources\skin\toolbarbutton_ie_normal_l.png
C:\Program Files\StartNow Toolbar\Resources\skin\toolbarbutton_ie_normal_r.png
C:\Program Files\StartNow Toolbar\Resources\skin
C:\Program Files\StartNow Toolbar\Resources\toolbar.xml
C:\Program Files\StartNow Toolbar\Resources\update.xml
C:\Program Files\StartNow Toolbar\Resources
C:\Program Files\StartNow Toolbar\StartNowToolbarUninstall.exe
C:\Program Files\StartNow Toolbar\ToolbarUpdaterService.exe
C:\Program Files\StartNow Toolbar\uninstall.dat
C:\Program Files\StartNow Toolbar

Adware.Tracking Cookie
ad.insightexpressai.com [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\G8QMA4NL ]
cdn.insights.gravity.com [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\G8QMA4NL ]
click.kink.com [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\G8QMA4NL ]
cloudfront.mediamatters.org [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\G8QMA4NL ]
ds.serving-sys.com [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\G8QMA4NL ]
ia.media-imdb.com [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\G8QMA4NL ]
media.mtvnservices.com [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\G8QMA4NL ]
media34.onsugar.com [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\G8QMA4NL ]
msnbcmedia.msn.com [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\G8QMA4NL ]
s0.2mdn.net [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\G8QMA4NL ]
secure-us.imrworldwide.com [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\G8QMA4NL ]
serving-sys.com [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\G8QMA4NL ]
spe.atdmt.com [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\G8QMA4NL ]
speed.pointroll.com [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\G8QMA4NL ]
www.clickondetroit.com [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\G8QMA4NL ]
www.naiadsystems.com [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\G8QMA4NL ]
www.soundclick.com [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\G8QMA4NL ]

Edited by xmyriadx, 10 September 2011 - 06:10 PM.


#8 boopme

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Posted 10 September 2011 - 07:27 PM

Looks like SAS took it out.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 xmyriadx

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Posted 11 September 2011 - 12:09 PM

So the one question I'm left with. What to do about updating Windows XP? should I buy a software disc to do this? Every time I try to update I get "not genuine". what do I do ti fix this? Thanks




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