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Computer 'Taken Over'?


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#1 jambo_1974

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Posted 31 August 2011 - 12:26 PM

Ok, so the topic title is quite alarming...
Very recently I've been noticing some strange behaviour on my pc, to the point where I'm convinced that a remote user has, at least to some extent, been able to gain access in some way or another to the workings of my machine. Examples include the type of visual effect one would perhaps expect to see if the screen area were being recorded, occasional audible clicks (this is easier to notice when wearing headphones) and 'battles' between myself and the 'hacker' over things like uninstalling or installing programs, getting certain web pages to load, etc. By 'battles' I mean that it's sometimes almost literally like there's someone sitting there with another mouse plugged in, trying to stop me from doing certain tasks! For the most part though, most of his/her activity seems to be background...

Now obviously I'm concerned, but to be honest as of yet there has been no apparent malicious damage to the system. However... now you're going to think I'm a bit whacked out here... I have to ask, would it be possible for any such user to be able to take images of you through your pc monitor?! I'm not entirely sure that this is the case, but have reason to believe that it may be!

Please help!

Thanks for reading.

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#2 jambo_1974

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Posted 31 August 2011 - 02:02 PM

I'm really sorry to have to bump my own thread here, but this is becoming increasingly annoying!

I'm using ms config to reset the start-up mode, i.e. load all drivers etc but each time i do so, there's a little pause which I'm guessing is the hacker reverting the changes back - for some reason, wanting the normal mode, which is actually starting, to appear asafe mode... lots of little things like this.

I tell you, I am NOT paranoid!!

#3 Broni

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Posted 31 August 2011 - 11:30 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#4 jambo_1974

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Posted 03 September 2011 - 08:44 PM

Hi Broni, thanks for replying. :-)

Firstly, here are the contents of the Security Check scan: (interestingly, although it says 'Windows firewall disabled', I checked this setting immediately after noticing this and the Windows firewall was set to on... )

Results of screen317's Security Check version 0.99.7
Windows XP Service Pack 3
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Disabled!
avast! Free Antivirus
ZoneAlarm
ZoneAlarm Toolbar
Antivirus up to date!
```````````````````````````````
Anti-malware/Other Utilities Check:

Adobe Flash Player 10.3.183.7
Mozilla Firefox (x86 en-US..) Firefox Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

AVAST Software Avast AvastSvc.exe
AVAST Software Avast avastUI.exe
Zone Labs ZoneAlarm zlclient.exe
``````````End of Log````````````

-------------------------------------------

MiniToolBox log:

MiniToolBox by Farbar
Ran by Administrator (administrator) on 03-09-2011 at 01:52:17
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : bazco-33b5154f3

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : cable.virginmedia.net



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : cable.virginmedia.net

Description . . . . . . . . . . . : Intel® PRO/100 VM Network Connection

Physical Address. . . . . . . . . : 00-08-02-E1-F3-03

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 82.41.220.82

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 82.41.220.1

DHCP Server . . . . . . . . . . . : 62.31.64.115

DNS Servers . . . . . . . . . . . : 194.168.4.100

194.168.8.100

Lease Obtained. . . . . . . . . . : 03 September 2011 00:42:16

Lease Expires . . . . . . . . . . : 08 September 2011 18:05:56

Server: cache1.service.virginmedia.net
Address: 194.168.4.100

Name: google.com.cable.virginmedia.net
Address: 81.200.64.50



Pinging google.com [209.85.169.104] with 32 bytes of data:



Reply from 209.85.169.104: bytes=32 time=28ms TTL=50

Reply from 209.85.169.104: bytes=32 time=27ms TTL=50



Ping statistics for 209.85.169.104:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 27ms, Maximum = 28ms, Average = 27ms

Server: cache1.service.virginmedia.net
Address: 194.168.4.100

Name: yahoo.com.cable.virginmedia.net
Address: 81.200.64.50



Pinging yahoo.com [69.147.125.65] with 32 bytes of data:



Reply from 69.147.125.65: bytes=32 time=115ms TTL=53

Reply from 69.147.125.65: bytes=32 time=116ms TTL=53



Ping statistics for 69.147.125.65:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 115ms, Maximum = 116ms, Average = 115ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 08 02 e1 f3 03 ...... Intel® PRO/100 VM Network Connection - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 82.41.220.1 82.41.220.82 20
82.41.220.0 255.255.255.0 82.41.220.82 82.41.220.82 20
82.41.220.82 255.255.255.255 127.0.0.1 127.0.0.1 20
82.255.255.255 255.255.255.255 82.41.220.82 82.41.220.82 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
224.0.0.0 240.0.0.0 82.41.220.82 82.41.220.82 20
255.255.255.255 255.255.255.255 82.41.220.82 82.41.220.82 1
Default Gateway: 82.41.220.1
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/02/2011 00:32:17 AM) (Source: Application Hang) (User: )
Description: Hanging application mpc-hc.exe, version 1.5.2.3456, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (09/01/2011 10:10:38 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module getflash.dll, version 1.0.0.1, fault address 0x00008c20.
Processing media-specific event for [iexplore.exe!ws!]

Error: (09/01/2011 07:08:29 AM) (Source: Application Hang) (User: )
Description: Hanging application IEXPLORE.EXE, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (09/01/2011 10:14:44 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 6.0.2900.5512, faulting module ntdll.dll, version 5.1.2600.5512, fault address 0x000109fb.
Processing media-specific event for [iexplore.exe!ws!]


System errors:
=============
Error: (09/03/2011 00:42:43 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
i8042prt

Error: (09/02/2011 11:46:09 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
i8042prt

Error: (09/02/2011 07:58:43 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
i8042prt

Error: (09/01/2011 10:03:24 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
i8042prt

Error: (09/01/2011 06:45:53 PM) (Source: W32Time) (User: )
Description: The time service has detected that the system time needs to be
changed by +57601 seconds. The time service will not change the system
time by more than +54000 seconds. Verify that your time and time zone
are correct, and that the time source time.windows.com (ntp.m|0x1|82.41.220.82:123->65.55.56.112:123) is working properly.

Error: (09/01/2011 06:45:40 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
i8042prt

Error: (09/01/2011 06:42:23 PM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (09/01/2011 06:34:52 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Aavmker4
aswSnx
aswSP
aswTdi
Fips
i8042prt
intelppm

Error: (09/01/2011 06:33:26 PM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (09/01/2011 06:06:44 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
i8042prt


Microsoft Office Sessions:
=========================
Error: (09/02/2011 00:32:17 AM) (Source: Application Hang)(User: )
Description: mpc-hc.exe1.5.2.3456hungapp0.0.0.000000000

Error: (09/01/2011 10:10:38 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702getflash.dll1.0.0.100008c20

Error: (09/01/2011 07:08:29 AM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE6.0.2900.5512hungapp0.0.0.000000000

Error: (09/01/2011 10:14:44 PM) (Source: Application Error)(User: )
Description: iexplore.exe6.0.2900.5512ntdll.dll5.1.2600.5512000109fb


=========================== Installed Programs ============================

7-Zip 9.20
Adobe Flash Player 10 Plugin (Version: 10.3.183.7)
avast! Free Antivirus (Version: 6.0.1203.0)
BS.Player FREE (Version: 2.57.1051)
Conduit Engine (Version: )
FlashGet(JetCar)
Intel® Extreme Graphics Driver
Intel® Network Connections 13.1.33.0 (Version: 13.1.33.0)
Media Player Classic - Home Cinema v1.5.2.3456 (Version: 1.5.2.3456)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Mozilla Firefox 6.0.1 (x86 en-US) (Version: 6.0.1)
SoundMAX (Version: 5.12.01.3620)
VC 9.0 Runtime (Version: 1.0.0)
Visual C++ 8.0 CRT (x86) WinSXS MSM (Version: 8.0.50727.762)
Visual C++ 8.0 CRT.Policy (x86) WinSXS MSM (Version: 8.0.50727.762)
VLC media player 1.1.11 (Version: 1.1.11)
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Internet Explorer 8 (Version: 20090308.140743)
ZoneAlarm (Version: 9.2.106.000)
ZoneAlarm Toolbar

========================= Memory info: ===================================

Percentage of memory in use: 49%
Total physical RAM: 759.48 MB
Available physical RAM: 382.72 MB
Total Pagefile: 1858.24 MB
Available Pagefile: 1510.93 MB
Total Virtual: 2047.88 MB
Available Virtual: 1990.03 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:37.26 GB) (Free:29.24 GB) NTFS

========================= Users: ========================================

User accounts for \\BAZCO-33B5154F3

Administrator Guest HelpAssistant
SUPPORT_388945a0


**** End of log ****
-----------------------------------------------------------------------------

Malware Bytes Log:

Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7647

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

03/09/2011 02:03:31
mbam-log-2011-09-03 (02-03-31).txt

Scan type: Quick scan
Objects scanned: 144910
Time elapsed: 3 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

--------------------------------------------------------------------

#5 jambo_1974

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Posted 03 September 2011 - 08:49 PM

I got a 'your message is too long, please go back and shorten it a little' notice when trying to post the gmer log... and can't seem to see an option to zip ad attach it (it's getting late where I am!) so I've zipped it and here's a download link:

http://www.datafilehost.com/download-ae6ed016.html

#6 Broni

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Posted 03 September 2011 - 08:58 PM

although it says 'Windows firewall disabled', I checked this setting immediately after noticing this and the Windows firewall was set to on

Since you're using ZonaAlarm firewall Windows firewall must be OFF.

All logs, including GMER look clean.

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

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#7 jambo_1974

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Posted 04 September 2011 - 07:02 PM

Hi again Broni,

There were no threats found using the Eset Scanner.

#8 Broni

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Posted 04 September 2011 - 09:01 PM

Your computer is clean Posted Image

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll remove all old restore points and create fresh, clean restore point.

Turn system restore off.
Restart computer.
Turn system restore back on.

If you don't know how to do it...
Windows XP: http://support.microsoft.com/kb/310405
Vista and Windows 7: http://www.howtogeek.com/howto/windows-vista/disable-system-restore-in-windows-vista/

2. Make sure, Windows Updates are current.

3. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

4. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

5. Run Temporary File Cleaner (TFC) weekly.

6. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

7. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

8. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

9. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

10. Except for MBAM and TFC, which are keepers you can simply delete all other tools we used as they don't install.

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