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Black screen during boot


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13 replies to this topic

#1 StrandedProgress

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Posted 30 August 2011 - 11:15 PM

The Windows logo appears and everything seems fine. Then everything goes black with no sounds. It will then reboot and cycle back through the same way.
I am able to enter safe mode and have done several scans to no avail. Using Outpost, Microsoft security essentials, and Superspyware

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#2 StrandedProgress

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Posted 30 August 2011 - 11:20 PM

Also, I have used Malwarebytes and it finds nothing.

#3 Broni

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Posted 30 August 2011 - 11:20 PM

Restart in Safe Mode with Networking.....

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#4 StrandedProgress

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Posted 31 August 2011 - 08:25 AM

Results of screen317's Security Check version 0.99.7
Windows 7 (UAC is enabled)
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
ESET Online Scanner v3
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
HijackThis 2.0.2
Java™ 6 Update 26
Out of date Java installed!
Adobe Flash Player 10.3.181.26
Adobe Reader X (10.1.0)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Windows Defender MSMpEng.exe
Microsoft Security Client Antimalware MsMpEng.exe
``````````End of Log````````````

MiniToolBox by Farbar
Ran by Todd (administrator) on 31-08-2011 at 09:18:08
Windows 7 Home Premium Service Pack 1 (X64)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.type", 0
========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global
add address name="Wireless Network Connection 2" address=192.168.137.1 mask=255.255.255.0


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Todd-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : sc.rr.com

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 70-F1-A1-C0-46-41
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : sc.rr.com
Description . . . . . . . . . . . : Realtek RTL8191SE 802.11b/g/n WiFi Adapter
Physical Address. . . . . . . . . : 70-F1-A1-C0-46-41
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::f11e:19eb:6b19:cfac%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 31 August, 2011 9:13:07 AM
Lease Expires . . . . . . . . . . : 01 September, 2011 9:13:07 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 376500641
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-8A-9B-BE-C8-0A-A9-C9-B7-3A
DNS Servers . . . . . . . . . . . : 209.18.47.61
209.18.47.62
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : C8-0A-A9-C9-B7-3A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.sc.rr.com:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{53D4A16C-5CDF-4ADF-B447-6789F4081E28}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: dns-cac-lb-01.rr.com
Address: 209.18.47.61

Name: google.com
Addresses: 74.125.115.105
74.125.115.106
74.125.115.147
74.125.115.99
74.125.115.103
74.125.115.104


Pinging google.com [74.125.93.104] with 32 bytes of data:
Reply from 74.125.93.104: bytes=32 time=35ms TTL=53
Reply from 74.125.93.104: bytes=32 time=35ms TTL=53

Ping statistics for 74.125.93.104:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 35ms, Maximum = 35ms, Average = 35ms
Server: dns-cac-lb-01.rr.com
Address: 209.18.47.61

Name: yahoo.com
Addresses: 69.147.125.65
72.30.2.43
98.137.149.56
209.191.122.70
67.195.160.76


Pinging yahoo.com [67.195.160.76] with 32 bytes of data:
Reply from 67.195.160.76: bytes=32 time=29ms TTL=54
Reply from 67.195.160.76: bytes=32 time=28ms TTL=54

Ping statistics for 67.195.160.76:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 28ms, Maximum = 29ms, Average = 28ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
15...70 f1 a1 c0 46 41 ......Microsoft Virtual WiFi Miniport Adapter
13...70 f1 a1 c0 46 41 ......Realtek RTL8191SE 802.11b/g/n WiFi Adapter
10...c8 0a a9 c9 b7 3a ......Realtek PCIe FE Family Controller
1...........................Software Loopback Interface 1
20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
21...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
18...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.101 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.101 281
192.168.1.101 255.255.255.255 On-link 192.168.1.101 281
192.168.1.255 255.255.255.255 On-link 192.168.1.101 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.101 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.101 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
13 281 fe80::/64 On-link
13 281 fe80::f11e:19eb:6b19:cfac/128
On-link
1 306 ff00::/8 On-link
13 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/31/2011 09:09:50 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x80070005, Access is denied.
.


Operation:
Subscribing Writer

Context:
Writer Class Id: {a65faa63-5ea8-4ebc-9dbd-a0c4db26912a}
Writer Name: SqlServerWriter
Writer Instance Name: SQL Server 2005:SQLWriter
Writer Instance ID: {be3d3b64-4431-4592-9f37-7952720c2ee8}

Error: (08/31/2011 09:09:50 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x80070005, Access is denied.
]


Operation:
Subscribing Writer

Context:
Writer Class Id: {a65faa63-5ea8-4ebc-9dbd-a0c4db26912a}
Writer Name: SqlServerWriter
Writer Instance Name: SQL Server 2005:SQLWriter
Writer Instance ID: {be3d3b64-4431-4592-9f37-7952720c2ee8}

Error: (08/30/2011 05:22:08 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (08/30/2011 05:19:23 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "imaging1".Error in manifest or policy file "imaging2" on line imaging3.
The element imaging appears as a child of element urn:schemas-microsoft-com:asm.v1^assembly which is not supported by this version of Windows.

Error: (08/30/2011 01:12:43 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (08/30/2011 01:06:22 PM) (Source: Application Hang) (User: )
Description: The program HPSF.exe version 5.1.10.7 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 7b8

Start Time: 01cc6732f2fdab3b

Termination Time: 21

Application Path: C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe

Report Id: 47b85671-d32a-11e0-a257-70f395567003

Error: (08/30/2011 00:20:12 PM) (Source: MsiInstaller) (User: Todd)Todd
Description: Product: SeaTools for Windows -- Error 1719. The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

Error: (08/30/2011 00:19:50 PM) (Source: MsiInstaller) (User: Todd)Todd
Description: Product: SeaTools for Windows -- Error 1719. The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

Error: (08/29/2011 10:45:48 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe" -Embedding; Description = Configured Microsoft Office Standard 2010; Error = 0x8007043c).

Error: (08/29/2011 10:45:45 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe" -Embedding; Description = Configured Microsoft Office Standard 2010; Error = 0x8007043c).


System errors:
=============
Error: (08/31/2011 09:15:06 AM) (Source: Service Control Manager) (User: )
Description: The PnP-X IP Bus Enumerator service depends on the Function Discovery Provider Host service which failed to start because of the following error:
%%1068

Error: (08/31/2011 09:14:57 AM) (Source: DCOM) (User: )
Description: 1068fdPHost{D3DCB472-7261-43CE-924B-0704BD730D5F}

Error: (08/31/2011 09:14:57 AM) (Source: DCOM) (User: )
Description: 1068fdPHost{145B4335-FE2A-4927-A040-7C35AD3180EF}

Error: (08/31/2011 09:13:21 AM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
%%1068

Error: (08/31/2011 09:13:21 AM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}

Error: (08/31/2011 09:13:21 AM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (08/31/2011 09:13:17 AM) (Source: DCOM) (User: )
Description: 1084EventSystem{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (08/31/2011 09:13:08 AM) (Source: DCOM) (User: )
Description: 1084ShellHWDetection{DD522ACC-F821-461A-A407-50B198B896DC}

Error: (08/31/2011 09:13:06 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
discache
MpFilter
SandBox
SASDIFSV
SASKUTIL
spldr
Wanarpv6

Error: (08/31/2011 09:09:49 AM) (Source: Service Control Manager) (User: )
Description: The Print Spooler service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.


Microsoft Office Sessions:
=========================
Error: (08/31/2011 09:09:50 AM) (Source: VSS)(User: )
Description: CoCreateInstance0x80070005, Access is denied.


Operation:
Subscribing Writer

Context:
Writer Class Id: {a65faa63-5ea8-4ebc-9dbd-a0c4db26912a}
Writer Name: SqlServerWriter
Writer Instance Name: SQL Server 2005:SQLWriter
Writer Instance ID: {be3d3b64-4431-4592-9f37-7952720c2ee8}

Error: (08/31/2011 09:09:50 AM) (Source: VSS)(User: )
Description: {4e14fba2-2e22-11d1-9964-00c04fbbb345}CEventSystem0x80070005, Access is denied.


Operation:
Subscribing Writer

Context:
Writer Class Id: {a65faa63-5ea8-4ebc-9dbd-a0c4db26912a}
Writer Name: SqlServerWriter
Writer Instance Name: SQL Server 2005:SQLWriter
Writer Instance ID: {be3d3b64-4431-4592-9f37-7952720c2ee8}

Error: (08/30/2011 05:22:08 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestc:\program files (x86)\ESET\eset online scanner\ESETSmartInstaller.exe

Error: (08/30/2011 05:19:23 PM) (Source: SideBySide)(User: )
Description: imagingurn:schemas-microsoft-com:asm.v1^assemblyc:\program files\microsoft security client\MSESysprep.dllc:\program files\microsoft security client\MSESysprep.dll10

Error: (08/30/2011 01:12:43 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005

Error: (08/30/2011 01:06:22 PM) (Source: Application Hang)(User: )
Description: HPSF.exe5.1.10.77b801cc6732f2fdab3b21C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe47b85671-d32a-11e0-a257-70f395567003

Error: (08/30/2011 00:20:12 PM) (Source: MsiInstaller)(User: Todd)Todd
Description: Product: SeaTools for Windows -- Error 1719. The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (08/30/2011 00:19:50 PM) (Source: MsiInstaller)(User: Todd)Todd
Description: Product: SeaTools for Windows -- Error 1719. The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (08/29/2011 10:45:48 PM) (Source: System Restore)(User: )
Description: C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe" -EmbeddingConfigured Microsoft Office Standard 20100x8007043c

Error: (08/29/2011 10:45:45 PM) (Source: System Restore)(User: )
Description: C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe" -EmbeddingConfigured Microsoft Office Standard 20100x8007043c


=========================== Installed Programs ============================

µTorrent (Version: 2.0.4)
7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
Acrobat.com (Version: 1.6.65)
ACT! by Sage 2010 (Version: 12.0.0.0)
ActiveCheck component for HP Active Support Library (Version: 3.0.0.3)
Adobe AIR (Version: 2.6.0.19140)
Adobe Flash Player 10 ActiveX (Version: 10.2.159.1)
Adobe Flash Player 10 Plugin (Version: 10.3.181.26)
Adobe Photoshop Elements 8.0 (Version: 8.0)
Adobe Photoshop.com Inspiration Browser (Version: 3.02)
Adobe Premiere Elements 8.0 (Version: 8.0)
Adobe Premiere Elements 8.0 (Version: 8.0.1)
Adobe Reader X (10.1.0) (Version: 10.1.0)
Adobe Shockwave Player (Version: 11.5.1.601)
Adobe Shockwave Player 11.5 (Version: 11.5.9.620)
Aleks 3.14
Apple Application Support (Version: 2.0.1)
Apple Software Update (Version: 2.1.3.127)
AT&T Communication Manager (Version: 7.00.0210.0)
Bejeweled 2 Deluxe (Version: 2.2.0.82)
Blackhawk Striker 2 (Version: 2.2.0.82)
Blasterball 3 (Version: 2.2.0.82)
Broadcom 2070 Bluetooth 2.1 + EDR (Version: 6.2.1.1100)
Build-a-lot 2 (Version: 2.2.0.82)
Cake Mania (Version: 2.2.0.82)
Chuzzle Deluxe (Version: 2.2.0.82)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
Combined Community Codec Pack 2010-10-10 (Version: 2010.10.10.0)
ConvertXtoDVD 4.0.9.322 (Version: 4.0.9.322)
Core Temp version 0.99.7 (Version: 0.99.7)
Coupon Printer for Windows (Version: 5.0.0.1)
CyberLink DVD Suite (Version: 7.0.2216)
CyberLink MediaShow (Version: 4.1.3419)
CyberLink PowerDVD 8 (Version: 8.0.1.1110)
CyberLink YouCam (Version: 3.1.3130)
D3DX10 (Version: 15.4.2368.0902)
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.82)
Dora's Carnival Adventure (Version: 2.2.0.82)
DriveImage XML (Private Edition) (Version: 2.22)
Escape Rosecliff Island (Version: 2.2.0.82)
ESET Online Scanner v3
ESU for Microsoft Windows 7 (Version: 1.0.0)
Facebook Video Calling 1.0.0.7930 (Version: 1.0.7930)
Faerie Solitaire (Version: 2.2.0.82)
FATE (Version: 2.2.0.82)
Google Earth Plug-in (Version: 6.0.3.2197)
Google Talk Plugin (Version: 2.2.2.0)
Google Update Helper (Version: 1.3.21.65)
HijackThis 2.0.2 (Version: 2.0.2)
HP Customer Experience Enhancements (Version: 6.0.1.3)
HP Game Console
HP Games (Version: 1.0.0.80)
HP Quick Launch (Version: 1.0.18)
HP Setup (Version: 1.2.3560.3170)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Software Framework (Version: 4.0.108.1)
HP Support Assistant (Version: 5.1.10.7)
HP Update (Version: 5.001.000.014)
HP User Guides 0183 (Version: 1.01.0001)
HPAsset component for HP Active Support Library (Version: 3.0.0.3)
Intel® Control Center (Version: 1.2.1.1007)
Intel® Management Engine Components (Version: 6.0.0.1179)
Intel® Processor Graphics (Version: 8.15.10.2342)
Intel® Matrix Storage Manager
Internet TV for Windows Media Center (Version: 4.2.2.0)
Java Auto Updater (Version: 2.0.5.1)
Java™ 6 Update 26 (Version: 6.0.260)
Jewel Quest 3 (Version: 2.2.0.82)
Jewel Quest Solitaire 2 (Version: 2.2.0.82)
Junk Mail filter update (Version: 15.4.3502.0922)
LabelPrint (Version: 2.5.2215)
Lexmark 7600 Series
Lexmark Network TWAIN Driver Uninstaller
Lexmark Printable Web (Version: 1.0.0.0)
Lexmark Toolbar (Version: 4.0.53.0)
LightScribe System Software (Version: 1.18.20.1)
Malwarebytes' Anti-Malware version 1.51.1.1800 (Version: 1.51.1.1800)
MediaMonkey 3.2 (Version: 3.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Antimalware (Version: 3.0.8402.2)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Live Search Toolbar (Version: 3.0.566.0)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Office 32-bit Components 2010 (Version: 14.0.4763.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.4763.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.4763.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Shared 32-bit MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Standard 2010 (Version: 14.0.4763.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Outlook Social Connector Provider for Facebook 64-bit (Version: 14.0.5117.5000)
Microsoft Security Client (Version: 2.1.1116.0)
Microsoft Security Essentials (Version: 2.1.1116.0)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server 2005 Express Edition (ACT7) (Version: 9.4.5000.00)
Microsoft SQL Server Native Client (Version: 9.00.5000.00)
Microsoft SQL Server Setup Support Files (English) (Version: 9.00.5000.00)
Microsoft SQL Server VSS Writer (Version: 9.00.5000.00)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Mozilla Firefox 4.0.1 (x86 en-US) (Version: 4.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
muvee Reveal (Version: 7.0.43.11502)
Mystery P.I. - The New York Fortune (Version: 2.2.0.82)
ObjectDock Free (Version: 2.0)
Oracle JInitiator 1.3.1.22
Outpost Security Suite 7.1.1 (Version: 7.1.1)
Penguins! (Version: 2.2.0.82)
Plants vs. Zombies (Version: 2.2.0.82)
Poker Superstars III (Version: 2.2.0.82)
Polar Bowler (Version: 2.2.0.82)
Polar Golfer (Version: 2.2.0.82)
Power2Go (Version: 6.0.3415)
PowerDirector (Version: 7.0.3420)
QuickTime (Version: 7.70.80.34)
Realtek Ethernet Controller Driver For Windows 7 (Version: 7.18.322.2010)
Realtek High Definition Audio Driver (Version: 6.0.1.6206)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30105)
REALTEK Wireless LAN Software (Version: 1.00.10.0104)
Recovery Manager (Version: 5.5.2214)
Riverpoint Writer (Version: 2.0)
RtVOsd (Version: 1.0.6)
SHARP PCL6 T1 Printer Driver (Version: 1.00.000)
Sibelius Scorch (Firefox, Opera, Netscape only) (Version: 6.2.0)
Skype™ 5.3 (Version: 5.3.120)
SmartSound Quicktracks for Premiere Elements 8.0 (Version: 3.11.3090)
SmartWebPrinting (Version: 140.0.186.000)
SUPERAntiSpyware (Version: 5.0.1108)
Synaptics Pointing Device Driver (Version: 15.0.17.4)
System Requirements Lab for Intel (Version: 4.4.24.0)
TextTwist 2 (Version: 2.2.0.82)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Virtual Families (Version: 2.2.0.82)
Virtual Villagers - The Secret City (Version: 2.2.0.82)
WebEx Support Manager for Internet Explorer (Version: 6.5.47)
Wheel of Fortune 2 (Version: 2.2.0.82)
Windows Driver Package - Broadcom Bluetooth (07/30/2009 6.2.0.9405) (Version: 07/30/2009 6.2.0.9405)
Windows Driver Package - Broadcom Bluetooth (12/16/2009 6.2.0.9414) (Version: 12/16/2009 6.2.0.9414)
Windows Driver Package - Broadcom HIDClass (07/28/2009 6.2.0.9800) (Version: 07/28/2009 6.2.0.9800)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
Yahoo! Messenger
Yahoo! Software Update
Zuma's Revenge (Version: 2.2.0.82)

========================= Memory info: ===================================

Percentage of memory in use: 22%
Total physical RAM: 3893.86 MB
Available physical RAM: 3004.08 MB
Total Pagefile: 7785.91 MB
Available Pagefile: 6941.36 MB
Total Virtual: 4095.88 MB
Available Virtual: 3998.32 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:451.14 GB) (Free:122.75 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:14.32 GB) (Free:2.33 GB) NTFS
3 Drive e: (HP_TOOLS) (Fixed) (Total:0.1 GB) (Free:0.09 GB) FAT32
4 Drive f: (Repair disc Windows 7 64-bit) (CDROM) (Total:0.25 GB) (Free:0 GB) UDF

========================= Users: ========================================

User accounts for \\TODD-PC

Administrator Guest Todd


**** End of log ****

#5 StrandedProgress

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Posted 31 August 2011 - 08:31 AM

Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7610

Windows 6.1.7601 Service Pack 1 (Safe Mode)
Internet Explorer 8.0.7601.17514

31-Aug-11 9:30:04 AM
mbam-log-2011-08-31 (09-30-04).txt

Scan type: Quick scan
Objects scanned: 194462
Time elapsed: 3 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 StrandedProgress

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Posted 31 August 2011 - 09:29 AM

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-08-31 10:27:44
Windows 6.1.7601 Service Pack 1
Running: wlbyc5yf.exe


---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Keys\70f395567003
Reg HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Keys\70f395567003@8c541d894fa8 0xB9 0x69 0xAD 0x86 ...
Reg HKLM\SYSTEM\ControlSet002\services\BTHPORT\Parameters\Keys\70f395567003 (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet002\services\BTHPORT\Parameters\Keys\70f395567003@8c541d894fa8 0xB9 0x69 0xAD 0x86 ...

---- EOF - GMER 1.0.15 ----

#7 Broni

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Posted 31 August 2011 - 09:29 PM

I don't think your issue is malware related.
So far I don't see much.

While in safe mode....

Go Start>Run (Start Search in Vista), type in:
msconfig
Click OK (hit Enter in Vista).

Click on Startup tab.
Click Disable all
IMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.

Click Services tab.
Put checkmark in Hide all Microsoft services
Click Disable all.

Click OK.
Restart computer in Normal Mode.

NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
If you use Windows firewall, you're fine.

Same problem?

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#8 StrandedProgress

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Posted 31 August 2011 - 10:53 PM

Same problem.

#9 Broni

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Posted 31 August 2011 - 10:55 PM

I'm out of tools allowed in this forum.

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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#10 StrandedProgress

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Posted 31 August 2011 - 11:00 PM

Thank you for all of your help!

#11 Broni

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Posted 31 August 2011 - 11:03 PM

You're very welcome Posted Image

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#12 StrandedProgress

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Posted 31 August 2011 - 11:17 PM

NOw it will not boot in safe mode..it freezes up on 'loading windows files'

#13 Broni

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Posted 31 August 2011 - 11:20 PM

Same advice as above.
Malware people will deal with unbootable computers.

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#14 Orange Blossom

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Posted 01 September 2011 - 12:15 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic416972.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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