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Computer progressively hanging/freezing


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#1 DieBvsPss

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Posted 30 August 2011 - 04:57 PM

Hi

I come to you because I have a problem with my laptop. It's about 3-4 years old I'm running 32-bit Windows Vista Home version, 3GB Ram, Intel Pentium Dual CPU T3200 @ 2 GHz

Let me explain you the symptoms, at first the start-up is slow and the CPU light seems to be always busy and it remains this way long after start-up, although Windows Task Manager keeps showing low CPU Usage of usually 8%ish that doesn't goes above 20% and Physical memory is usually at a steady 40-50% always. During this "busy state", its usually semi-slow but bearable, fan is always busy, I can play games, watch online videos fine just as long as I don't overload with opening too many stuff at once.

Then as time passes, at about 4-5 hours after restart/power up it eventually go from "busy state" to this "hang state", this is the true bother, the laptop CPU light goes from flashing and showing being busy all the time to just blinking once every dozen of seconds, but in this state a random program I'm running will start getting jammed every time something new within the program is performed, usually the first one to get jammed is firefox, what I mean by jammed is that whenever I open a new tab, reload a page, open a webpage, pretty much do anything there, the program will stop for about 30 seconds, anything else will keep running fine, the CPU and the task manager will not give any signs of anything consuming a lot of resources, then after time passes (30 seconds usually) the program is usable again until I do another task in it.

As time passes, usually 30 mins later, more programs will start getting jammed one by one: Windows Explorer, MSN Messenger, my IRC Client (not in this particular order though, its random, sometimes firefox will be the last one to jam before I get fed and restart) and by this point I have to restart the computer and it will go back to the "busy state" I described earlier once boot-up is finished, and then the cycle repeats.

This is what task manager looks like while a program is frozen during "hang state", at the time the tabs I had open on firefox were Gmail and this forum's new topic form, it hanged after I hit Preview Post: Posted Image

During that time only task manager and system idle process were taking resources with Ad-aware and Avira occasionally popping in.

Now what have I tried:

- De-fragmented
- chkdsk, didn't see any errors
- Scan on Avira, no results
- Full scan on Ad-aware, no results
- Ran CC-Cleaner to clean all temporary files and wipe out free spaces
- Cleaned the fan with compressed air, it was less dirty than I thought it would be.

This is my Hijackthis log:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:06:45 PM, on 8/30/2011
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\sttray.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\X-Chat 2\xchat.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Users\Ricardo\Downloads\HijackThis(1).exe
C:\Windows\system32\Taskmgr.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&s=2&o=vp32&d=0808&m=t-6330u
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&s=2&o=vp32&d=0808&m=t-6330u
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: FDMIECookiesBHO Class - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - C:\Program Files\Free Download Manager\iefdm2.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKLM\..\Run: [SigmatelSysTrayApp] sttray.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: Download all with Free Download Manager - file://C:\Program Files\Free Download Manager\dlall.htm
O8 - Extra context menu item: Download selected with Free Download Manager - file://C:\Program Files\Free Download Manager\dlselected.htm
O8 - Extra context menu item: Download video with Free Download Manager - file://C:\Program Files\Free Download Manager\dlfvideo.htm
O8 - Extra context menu item: Download with Free Download Manager - file://C:\Program Files\Free Download Manager\dllink.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/MessengerGamesContent/GameContent/es/uno1/GAME_UNO1.cab
O16 - DPF: {A3256902-51FA-45A0-8A97-FC1143C169D9} (Diagnostics ActiveX WebControl) - http://support.microsoft.com/mats/DiagWebControl.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab56986.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Empowering Technology Service (ETService) - Unknown owner - C:\Program Files\GATEWAY\Gateway Recovery Management\Service\ETService.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft Limited - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\Windows\system32\GameMon.des.exe (file missing)
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 6509 bytes


All I have left is to format the hard drive but the problem is that my DVD-CV reader doesn't works anymore, I've read a method that would let me upgrade to Windows 7 by installing a virtual drive and running the img/iso off of it but I'm unsure if it would also let me format with that method. So if my laptop can't be saved from these current busy/hang states, will formatting that way work?

Thanks in advance for your help, I hope someone here had similar symptoms and knows of a fix before the only viable option is the Last Measure™. Laptop's hanging right now so I'll have to restart once again once it finishes posting this topic.

Have a great day :)

Edited by DieBvsPss, 30 August 2011 - 08:15 PM.
Moved from AII ~Budapest


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#2 HelpBot

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