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Laptop built in mouse pointer keeps freezing


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21 replies to this topic

#1 Darkfoo

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Posted 30 August 2011 - 04:03 PM

Im using a sony vaio laptop with vista installed and recently the mouse pointer has been freezing every couple of seconds for 1-4 seconds or about that. I've updated and ran malwarebytes which found nothing and also ESET online scanner and house call by trend micro found nothing aswell.

Ive defragged the system and even checked the mouse pointer driver for updates of which there were none. I also ran ESET online scanner in safe mode with networking. Even though the scans are saying nothing it really seems like it could be a virus or malware. Also I am connected to a wired router which is connected to an internet provider box and a ps3.

Any help anyone can give would be fantastic!
Thank you.

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#2 Broni

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Posted 30 August 2011 - 07:37 PM

Can you hook up an external mouse and see id same issue happens?

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#3 Darkfoo

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Posted 30 August 2011 - 07:51 PM

I dont have any other mouse sorry I only have the touchpad built into the laptop.

#4 Broni

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Posted 30 August 2011 - 08:19 PM

Restart computer in Safe Mode and see if same issue happens.

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#5 Darkfoo

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Posted 30 August 2011 - 08:22 PM

Ok Ive done that and the problem is still there

#6 Broni

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Posted 30 August 2011 - 08:26 PM

even checked the mouse pointer driver for updates of which there were none

Never do this through Windows.

Go to your laptop manufacturer site, download fresh touchpad driver.
Uninstall current one, install fresh one.

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#7 Darkfoo

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Posted 31 August 2011 - 12:54 PM

Ok so my vaio model is vgn nr10e and the mouse driver im pressuming is "alps pointing device for vaio" I checked the vaio site and cant find the driver available to download. Also when logged on as an admin if I navigate to mouse settings and driver options the option to update,uninstall or roll back the driver software are greyed out.

#8 Broni

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Posted 31 August 2011 - 10:24 PM

Would it be vgn nr110e?
Here is your driver: http://esupport.sony.com/US/perl/swu-download.pl?mdl=VGNNR110E&upd_id=3049&os_group_id=10

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#9 Darkfoo

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Posted 01 September 2011 - 10:46 AM

Nope sorry I checked here

http://support.vaio.sony.eu/computing/vaio/index.aspx?l=en_IE&m=0&old=n&s=VGN-NR

and theres only an option for category "VGN NR" and model "VGN-NR10E/S" and mine is "VGN NR10E"

#10 Broni

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Posted 01 September 2011 - 08:29 PM

What country was your laptop bought?

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#11 Darkfoo

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Posted 02 September 2011 - 06:21 AM

Ireland

#12 Broni

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Posted 02 September 2011 - 06:52 PM

Go here: http://support.vaio.sony.eu/computing/vaio/downloads/preinstalled/index.aspx?l=en_GB&m=VGN-NR10E_S
Download Original Drivers Package
You'll find Alps "Pointing Driver" folder there.

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#13 Darkfoo

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Posted 06 September 2011 - 02:19 PM

Thanks, I tried to uninstall the driver to reinstall the new one but when I go to the driver window the options are greyed out, how do I go about installing the fresh driver? Ive also tried logging on as administrator and the options are still greyed out.

Sorry Found the exe file and installed and replaced the driver and then restarted the computer but the mouse still has the same problem. Are there any other things that could be causing this to happen?

Edited by Darkfoo, 06 September 2011 - 03:11 PM.


#14 Broni

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Posted 06 September 2011 - 06:36 PM

It'd be really a good idea to borrow regular mouse from a friend to see if same issue exist.

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#15 Darkfoo

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Posted 19 September 2011 - 05:57 AM

Was away for a while there sorry. Ok so I did a full system restore and the problem is still there. I've found that it only happens when Im connected to the internet, when Im not and I restart the computer it runs smoothly. Any idea what could cause something like this to happen?




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