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Where do I start?


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#1 frh

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Posted 30 August 2011 - 12:05 PM

From my introduction:

I'm here because I need to fix my desktop computer that is still messed-up after removing a virus. (Malwarebytes and McAfee scans say it is clean.) Unfortunately, my wife got 2 of her own computers infected / disabled by clicking on something in Facebook before she went in my office and did the same thing to mine. I took the easy way out with her computers with new installations of Windows (and a new hard drive on one of them). Mine has to be restored the hard way because it has 17 years of my business records in it. I'll probably start posting questions after reading more of the guides and posts that are available here. Thanks for the opportunity to vent my frustration.


About a month ago I hired a guy my neighbor referred to fix my computers.  He spent 10 hours over 3 days. After the first couple of hours, it was pretty obvious that he didn't knoe what he was doing, but at least he did not destroy the data on my office computer. Meybe the virus is gone from them, but none of the computers are working right.  (I am typing this on an iPad.) My first concern is getting my office desktop computer working properly.

I built it a couple of years ago with a fairly high end Gigabyte motherboard, lots of memory and a Matrox Parhelia dual monitor graphics card. Right now it has a new installation of Windows XP Professional on a new hard drive as Drive C.  The old computer with all of the important data and programs is now Drive D.  Drive D boots, but Internet Explorer, Google Chrome and Outlook Express won't go on the internet.  And most other programs won't start or report missing ,dll's or just hang-up.

To run Malwarebytes and another program that restored .exe associations, I dowmloaded them on Drive C, then copied them to Drive D, then climbed under the desk to switch the wires on the disk drives so I could restart the computer from the old drive.  Total knee replacements make that pretty hard to do.  So I hope I can fix the messed-up drive from the good drive as much as possible. (After the office computer is working again, I plan to put the extra hard drive / installation of Windows XP Pro into another computer I built a couple of years ago, that was intended for grandkids.)

Just to put the situation into perspective, even when my office computer was working properly, years of undiagnosed sleep apnea (or just plain being organizationally impaired), prevented me from updating my website for about 8 years.  I changed cell phone numbers last winter and my website still lists the old one.  Thanks to a year and a half of CPAP with supplimental  O2 and some new medication (that helps me stay alert in the afternoon), it's only been a month or so since I started feeling functional again.  But I am still overwhelmed from reading a lot of posts and guides here, so getting that computer working without one step at a time hand holding probably won't happen.

So what is step 1?

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#2 Broni

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Posted 30 August 2011 - 07:46 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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