I'm here because I need to fix my desktop computer that is still messed-up after removing a virus. (Malwarebytes and McAfee scans say it is clean.) Unfortunately, my wife got 2 of her own computers infected / disabled by clicking on something in Facebook before she went in my office and did the same thing to mine. I took the easy way out with her computers with new installations of Windows (and a new hard drive on one of them). Mine has to be restored the hard way because it has 17 years of my business records in it. I'll probably start posting questions after reading more of the guides and posts that are available here. Thanks for the opportunity to vent my frustration.
About a month ago I hired a guy my neighbor referred to fix my computers. He spent 10 hours over 3 days. After the first couple of hours, it was pretty obvious that he didn't knoe what he was doing, but at least he did not destroy the data on my office computer. Meybe the virus is gone from them, but none of the computers are working right. (I am typing this on an iPad.) My first concern is getting my office desktop computer working properly.
I built it a couple of years ago with a fairly high end Gigabyte motherboard, lots of memory and a Matrox Parhelia dual monitor graphics card. Right now it has a new installation of Windows XP Professional on a new hard drive as Drive C. The old computer with all of the important data and programs is now Drive D. Drive D boots, but Internet Explorer, Google Chrome and Outlook Express won't go on the internet. And most other programs won't start or report missing ,dll's or just hang-up.
To run Malwarebytes and another program that restored .exe associations, I dowmloaded them on Drive C, then copied them to Drive D, then climbed under the desk to switch the wires on the disk drives so I could restart the computer from the old drive. Total knee replacements make that pretty hard to do. So I hope I can fix the messed-up drive from the good drive as much as possible. (After the office computer is working again, I plan to put the extra hard drive / installation of Windows XP Pro into another computer I built a couple of years ago, that was intended for grandkids.)
Just to put the situation into perspective, even when my office computer was working properly, years of undiagnosed sleep apnea (or just plain being organizationally impaired), prevented me from updating my website for about 8 years. I changed cell phone numbers last winter and my website still lists the old one. Thanks to a year and a half of CPAP with supplimental O2 and some new medication (that helps me stay alert in the afternoon), it's only been a month or so since I started feeling functional again. But I am still overwhelmed from reading a lot of posts and guides here, so getting that computer working without one step at a time hand holding probably won't happen.
So what is step 1?