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Stumped, Win 7 Mysterious Malady


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#1 lizzmac

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Posted 29 August 2011 - 09:35 PM

My daughter has a laptop (MSI A6000) that first started having issues a few months ago. It *may* have happened after installing the Norton Security Suite, provided by our ISP. Because she started having problems and didn't tell me right away, I'm not sure. It began with having problems connecting wirelessly. I fiddled around with it and ultimately restored the wireless capability by disabling then enabling the wireless adapter. During the course of working on this problem it was discovered the machine was infected, but we got it clean. A few weeks ago, she again started having problems with the wireless and nothing I've done (including re-installing the driver) has fixed it. I think I've gotten to a point where it *might* work - but there are other issues going on. Symptoms include:

[*]The wireless icon now at least shows up in the system tray - but when I click on it and it asks for the security key, after I type just one letter I get a memory error message ("Explorer.exe error
[*]The instruction at 0x618386F4 referenced memory at 0x618386F4. The required data was not placed into memory because of an I/O error status of 0x000009c.") I have tried running the Memory Diagnostic Tool and it does not show any problems.
[*]Similarly (in my mind), when I click on the start button and want to run a program (like command shell) - as soon as I type one letter in the search box the icon on the right side switches from the search icon to an x - not possible to search for anything (or run any shell commands)
[*]The computer repeatedly runs chkdsk when starting up - after doing some other reading on here I tried to run it as chkdsk /r - but when I type in the command I get a message saying I don't have administrator rights. My daughter's account is the only one on the computer, and when I check user settings it says she's the administrator [although - now that I look at the minitoolbox log, it looks like there might be an Admin account also - but it doesn't show up in the user accounts...?]
[*]Routinely get the BSOD with a message about a kernel error (I missed it this last time, sorry)

I am committed to getting this all fixed, since she is leaving for college in just a couple weeks :)

Thank you in advance for ANY help you can provide. I've been struggling with this for several weeks and I'm clearly out of my depth.
Liz
-------------------------
I ran MiniToolbox, just as someplace to start and here's the log:

MiniToolBox by Farbar
Ran by df (administrator) on 29-08-2011 at 19:29:53
Windows 7 Home Premium (X86)

***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/29/2011 07:23:29 PM) (Source: Windows Backup) (User: )
Description: The backup was not successful. The error is: Windows Backup had to skip all the drives included in backup. Make sure that the drives are plugged in and working correctly. (0x810000FF).

Error: (08/27/2011 10:26:08 AM) (Source: MsiInstaller) (User: df)df
Description: The application 'Windows Resource Kit Tools' cannot be installed because it is not compatible with this version of Windows. Contact the application vendor for an update.

Error: (08/27/2011 09:53:13 AM) (Source: MsiInstaller) (User: SYSTEM)SYSTEM
Description: Product: Microsoft Fix it 50735 -- Error 1314. The specified path '%APPDATA%\' is unavailable.

Error: (08/27/2011 09:53:08 AM) (Source: MsiInstaller) (User: SYSTEM)SYSTEM
Description: Product: Microsoft Fix it 50735 -- Error 1314. The specified path '%APPDATA%\' is unavailable.

Error: (08/27/2011 07:58:21 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddCoreCsiFiles : GetNextFileMapContent() failed.

System Error:
The system cannot find the file specified.
.

Error: (08/25/2011 08:11:30 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="*",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (08/25/2011 01:07:07 AM) (Source: MsiInstaller) (User: SYSTEM)SYSTEM
Description: Product: Microsoft Fix it 50735 -- Error 1314. The specified path '%APPDATA%\' is unavailable.

Error: (08/25/2011 01:07:04 AM) (Source: MsiInstaller) (User: SYSTEM)SYSTEM
Description: Product: Microsoft Fix it 50735 -- Error 1314. The specified path '%APPDATA%\' is unavailable.

Error: (08/25/2011 01:07:01 AM) (Source: MsiInstaller) (User: SYSTEM)SYSTEM
Description: Product: Microsoft Fix it 50735 -- Error 1314. The specified path '%APPDATA%\' is unavailable.

Error: (08/22/2011 09:32:26 PM) (Source: Windows Backup) (User: )
Description: The backup was not successful. The error is: Windows Backup had to skip all the drives included in backup. Make sure that the drives are plugged in and working correctly. (0x810000FF).


System errors:
=============
Error: (08/29/2011 07:23:54 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS_Install.

Error: (08/29/2011 07:20:11 PM) (Source: Service Control Manager) (User: )
Description: The WerSvc service terminated with the following error:
%%126

Error: (08/29/2011 07:20:10 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume C:.

Error: (08/29/2011 07:20:06 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (08/29/2011 07:20:06 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (08/29/2011 07:20:06 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (08/29/2011 07:20:06 PM) (Source: Disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (08/29/2011 07:20:06 PM) (Source: nvstor32) (User: )
Description: Data error on device.



Device: \Device\RaidPort0

Model: TOSHIBA MK3265GSX

Firmware Version: GJ00

Serial Number: 1058F063S

Port: 0

Error: (08/29/2011 07:20:06 PM) (Source: nvstor32) (User: )
Description: Data error on device.



Device: \Device\RaidPort0

Model: TOSHIBA MK3265GSX

Firmware Version: GJ00

Serial Number: 1058F063S

Port: 0

Error: (08/29/2011 07:20:06 PM) (Source: nvstor32) (User: )
Description: Data error on device.



Device: \Device\RaidPort0

Model: TOSHIBA MK3265GSX

Firmware Version: GJ00

Serial Number: 1058F063S

Port: 0


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 2.0.3.13070)
Adobe Flash Player 10 ActiveX (Version: 10.2.159.1)
Adobe Reader 9.4.5 (Version: 9.4.5)
Apple Application Support (Version: 1.2.1)
Apple Mobile Device Support (Version: 3.0.1.3)
Apple Software Update (Version: 2.1.2.120)
ArcSoft Magic-i Visual Effects 2 (Version: 2.0.10.94)
ArcSoft Print Creations - Album Page
ArcSoft Print Creations - Brochures & Flyers
ArcSoft Print Creations - Funhouse II
ArcSoft Print Creations - Greeting Card
ArcSoft Print Creations - Photo Book
ArcSoft Print Creations - Photo Calendar
ArcSoft Print Creations - Photo Prints
ArcSoft Print Creations - Scrapbook
ArcSoft Print Creations - Slimline Card
ArcSoft Print Creations (Version: 3.0.255.407)
ArcSoft WebCam Companion 3 (Version: 3.0.32.221)
AVS Screen Capture version 2.0.1
AVS Update Manager 1.0
AVS Video Editor 5
AVS Video Recorder 2.4
AVS4YOU Software Navigator 1.4
Bonjour (Version: 2.0.1.2)
BurnRecovery (Version: 3.0.912.401)
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
D3DX10 (Version: 15.4.2368.0902)
Digital Photo Navigator 1.5
EA Download Manager (Version: 6.0.4.10)
EA Download Manager (Version: 7.1.3.3)
ESET Online Scanner v3
Finger Sensing Pad Driver (Version: 8.5.6.4)
FrostWire 4.20.9 (Version: 4.20.9.0)
InterVideo WinDVD 8 (Version: 8.0.20.95)
iTunes (Version: 9.1.1.12)
Java Auto Updater (Version: 2.0.2.1)
Java™ 6 Update 20 (Version: 6.0.200)
Junk Mail filter update (Version: 15.4.3502.0922)
Malwarebytes' Anti-Malware version 1.51.1.1800 (Version: 1.51.1.1800)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel 2007 Help Actualización (KB963678)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Excel MUI (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Excel MUI (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Powerpoint 2007 Help Actualización (KB963669)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6425.1000)
Microsoft Office Proof (Arabic) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Basque) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (Catalan) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Dutch) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Galician) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (German) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Portuguese (Brazil)) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (French) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (Spanish) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared MUI (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared MUI (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word 2007 Help Actualización (KB963665)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Word MUI (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Word MUI (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Search Enhancement Pack (Version: 3.0.133.0)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 9.7.0621)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Mise à jour Microsoft Office Excel 2007 Help (KB963678)
Mise à jour Microsoft Office Powerpoint 2007 Help (KB963669)
Mise à jour Microsoft Office Word 2007 Help (KB963665)
msi Software Install (Version: 3.0.911.2701)
MSVCRT (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Norton Internet Security (Version: 16.7.0.30)
Norton Security Suite (Version: 4.3.0.5)
NVIDIA Drivers (Version: 1.3)
NVIDIA ForceWare Network Access Manager (Version: 1.00.7316)
ooVoo (Version: 3.0.4039)
PowerCinema NE for Everio
PowerDirector Express
PowerProducer (Version: 074511a(3.7)_Vista_JVC)
QuickTime (Version: 7.66.71.0)
Realtek High Definition Audio Driver (Version: 6.0.1.5859)
Realtek USB 2.0 Card Reader (Version: 6.1.7100.30093)
Skype Toolbars (Version: 5.5.7896)
Skype™ 5.3 (Version: 5.3.120)
SUPERAntiSpyware (Version: 4.55.1000)
System Control Manager (Version: 2.209.0724.004.10)
The Sims 2 Pets
The Sims™ 2 Seasons
The Sims™ 3 (Version: 1.22.9)
The Sims™ 3 Ambitions (Version: 4.10.1)
The Sims™ 3 World Adventures (Version: 2.14.4)
Windows Driver Package - Ralink Technology, Corp. (netr28) Net (07/06/2010 3.01.08.0001) (Version: 07/06/2010 3.01.08.0001)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Family Safety (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Mobile Device Center (Version: 6.1.6965.0)
WinRAR archiver
Yahoo! Messenger
Yahoo! Software Update
Zoo Tycoon: Complete Collection

========================= Memory info: ===================================

Percentage of memory in use: 36%
Total physical RAM: 3327.24 MB
Available physical RAM: 2108.44 MB
Total Pagefile: 6652.75 MB
Available Pagefile: 5328.71 MB
Total Virtual: 2047.88 MB
Available Virtual: 1965.09 MB

========================= Partitions: =====================================

1 Drive c: (OS_Install) (Fixed) (Total:172.79 GB) (Free:61.26 GB) NTFS
2 Drive d: (Data) (Fixed) (Total:115.2 GB) (Free:113.5 GB) NTFS
4 Drive f: (LEXAR) (Removable) (Total:0.97 GB) (Free:0.72 GB) FAT

========================= Users: ========================================

User accounts for \\DF-MSI

Administrator df Guest

========================= Minidump Files ==================================

No minidump file found

== End of log ==

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#2 hamluis

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Posted 02 September 2011 - 10:30 AM

Suggest...having your daughter create an Admin account for you on the system. That will give you full admin privileges.

Then...run the chkdsk /r command, as a starter. You might want to run it twice, depending on results after first try.

Louis

#3 lizzmac

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Posted 02 September 2011 - 11:01 AM

Thanks for the suggestion - surprised I didn't think of it :)

If we can get computer re-started, will do so. Starting yesterday started getting repeated BSOD
with "Process1_Initialization_Failed" error. I'm (irrationally) hoping just letting it rest for a
day will allow me to start it up today.




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