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Google keeps redirecting

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#1 jerosa


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Posted 29 August 2011 - 07:41 PM

Im not really sure if the two are related, but:

1- Every time I click a link from google, it redirects me to somewhere else.

2- Spybot keeps telling me I have something called Win32.Fakealert.ttam (C:\Documents&Settings\the...\local settings\temp\csrss.exe). I have read that this is different than the critical executable file found normally in Windows\System32, this one fakes as something critical, but its just bad. I cannot delete it or remove it. I try to disable it in the system configuration utility, but it just keeps coming back every time.

I tried running Malwarebytes Anti-Malware, but all of a sudden, it crashed right in the middle of a scan. Now when I try to open MAM - I get this message: "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."

But I DO always have permissions... & I was just using MAM yesterday (I also tried running in safe mode & that didn't work either).

Then I tried running Hijackthis, which also crashed right in the middle of scanning, and again I get the same message when trying to re-open: "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."

Ok so it seems that whatever it is - it's getting at all my programs and preventing me from opening them. Now I'm hesitant to try & open any other programs because I'm afraid they will gain control of that too & block me from it.

Spybot still runs fine though, & every time I run it - I always get the same two results:

(1)FILE - Win32.Fakealert.ttam
(SBI $7799464D) Executable
C:\Documents and Settings\theonyserpent\Local Settings\temp\csrss.exe

(2)REGISTRY CHANGE - Microsoft.WindowsSecurityCenter.AntiVirusOverride
(SBI $3604910C) Settings
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusOverride(is not)dword:0

So I check these off & fix them in Spybot, restart, then I get this message right when windows starts up:

"Windows cannot find 'C:\DOCUME-1\THEONY-1\LOCALS-1\Temp\csrss.exe'. Make sure you typed the name correctly, and then try again. To search for a file, click the start button, and then click Search."

I click "ok" then I get another message saying:

"Could not load or run 'C:\DOCUME-1\THEONY-1\LOCALS-1\Temp\csrss.exe' specified in the registry. Make sure the file exists on your computer or remove the reference to it in the registry."

So my guess is to first get rid of those two things that spybot keeps finding, then fix it so I stop getting those google redirects. Maybe I wrong, maybe they are tied together, I don't know, I just want to fix my computer! Please help!


Microsoft Windows XP
Version 2002
Service Pack 2

Pentium®4 CPU 2.60GHz
2.59GHz, 512MB of RAM

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#2 Broni


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Posted 29 August 2011 - 10:18 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.


Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.


Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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