Posted 29 August 2011 - 07:07 PM
Wasn't sure where this belonged, or what to title it.
Basically, my mom lives in Massachusetts and I live in Arkansas. She calls me from time to time to ask me about this or that... today, among a few other things, it was about a popup warning she gets from antivir about a file html/afriem.S (I don't want to turn this into an asking for virus help topic but, this only happens when she clicks on an email, any email, through juno, and only on her home computer, not at work.)
googling, I found nothing but lists of antivir's virus definitions.
So, I start running her through different things... look here, look there, run CCleaner, check this... etc.. etc...
But after a little while, it starts to get frustrating. I want her to download something, she asks "where" and I have to explain everything. It's just time consuming.
I know there are programs that a person can use so that I can gain control of her desktop all the way over there... But I've never looked into them. I'm going to go browse a trusted download site and see what those applications look like but, I wanted thoughts and/or advice from people that might already know about them.
Is this a good option? Is it safe? Program recommendations? Anything.
There's several things I'd like to look at on her computer that would be so easy if I could just be sitting there...
Oh, if this is in the wrong place, sorry. Feel free to move it.