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Laptop Super Slow - sound problems


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#1 Julz696

Julz696

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Posted 29 August 2011 - 01:42 PM

My laptop has recently slowed down considerably - maybe 50% slower on startup and every day tasks. The sound has also decided to play up and is now quite distorted when I play a music file, talk on skype or even the windows startup. I typically use AVG Free and Spybot but they have found nothing in my scans. I have a feeling that I may have a virus or a trojan stealing my CPU processing power! I have attached my Hijackthis log. Any help or suggestions would be greatly appreciated. I'm running XP by the way.

Regards,

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 nasdaq

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Posted 03 September 2011 - 10:30 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

Please download ComboFix from one of these locations:

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your Anti-Virus and Anti-Spyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  • Some Rookit infection may damage your boot sector. The Windows Recovery Console may be needed to restore it. Do not bypass this installation. You may regret it.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Note: If you have difficulty properly disabling your protection programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Do not mouse click ComboFix's window while it's running. That may cause it to stall
===

Third party programs if not up to date can be the cause infiltration of an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Please let me know what problem persists.




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