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Blue screen and reboot


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#1 donbonus

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Posted 29 August 2011 - 01:14 PM

When I start my computer I get the dreaded blue screen and then it reboots. I tried a system restore to no avail. Please help...

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#2 Broni

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Posted 29 August 2011 - 10:22 PM

Tried Safe Mode?

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#3 donbonus

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Posted 30 August 2011 - 01:37 PM

It will boot in safe mode but I cannot surf the internet..

#4 Broni

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Posted 30 August 2011 - 06:39 PM

Try to boot to Safe Mode with Networking and see if you have a connection there.
Let me know.

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#5 donbonus

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Posted 30 August 2011 - 06:41 PM

No...when I tried that it just kept rebooting...no blue screen though

#6 Broni

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Posted 30 August 2011 - 06:59 PM

I'd assume that you have another working computer and USB flash drive?

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#7 donbonus

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Posted 01 September 2011 - 02:52 PM

Yes..

#8 Broni

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Posted 01 September 2011 - 08:57 PM

Let's protect good computer first, since we'll be moving USB stick back and forth.
Install this on GOOD computer...

Download, and run Flash Disinfector, and save it to your desktop (Windows Vista and Windows 7 users, scroll down)

*Please disable any AV / ScriptBlockers as they might detect Flash Disinfector to be malicious and block it. Hence, the failure in executing. You can enable them back after the cleaning process*

  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well.
  • Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: As part of its routine, Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that was plugged in when you ran it. Do not delete this folder...it will help protect your drives from future infection by keeping the autorun file from being installed on the root drive and running other malicious files.

Windows Vista and Windows 7 users
Flash Disinfector is not compatible with the above Windows version.
Please, use Panda USB Vaccine, or BitDefender’s USB Immunizer


Then.....download following tools on good computer, move them to BAD computer and run them there...

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#9 donbonus

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Posted 04 September 2011 - 07:24 PM

Got my other computer up and running....am downloading programs this weekend...

#10 Broni

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Posted 04 September 2011 - 09:04 PM

Cool beans :)

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#11 donbonus

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Posted 05 September 2011 - 12:43 PM

While running Malewarebytes Anti-Malware I got an error message...."Program error updating 11004, 0 no address found"
I was able to get to the screen to perform the quick scan but I get a message saying "the requested name is valid and was found in the database but it does not have the correct associated data being resolved for"

#12 Broni

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Posted 05 September 2011 - 12:46 PM

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility.
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here.

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#13 donbonus

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Posted 06 September 2011 - 05:08 PM

It worked on my old computer but the very same thing happened when I ran it on my newer one...

#14 Broni

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Posted 06 September 2011 - 06:51 PM

Go ahead with other scans...

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#15 donbonus

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Posted 08 September 2011 - 05:27 PM

When running GMER, after the initial quick scan the instructions you gave me say to click the scan button....there is no scan button. If I right click I have the option of choosing NTAPI registry scan or IRP files scan. Should I choose one of these?




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