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Malware causing Google redirects when searching


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10 replies to this topic

#1 ScotianDude

ScotianDude

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Posted 29 August 2011 - 12:58 PM

Hi Folks,

I have done my best to read all the rules and, as this is my first ever post, I'm hoping to have done this correctly. Since earlier this morning, I've been experiencing Google redirects even after (seemingly) "successfully" having removed about 14 suspicious items with the latest version of MalwareBytes.

As well, I've tried making several System Restore attempts to which I consistently receive a message to the effect that the restore effort was unsuccessful and that the files have not been changed.

I would be sincerely grateful for any guidance on helping restore my PC to normal!


Thank you very kindly in advance,
Michael

_______________
Here's my info:

HP Pavillion dv6000 : Windows 7 Ultimate 32 : 4 GB RAM


.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_25
Run by Michael at 14:15:56 on 2011-08-29
Microsoft Windows 7 Ultimate 6.1.7601.1.1252.2.1033.18.3070.1429 [GMT -3:00]
.
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Program Files\DigitalPersona\Bin\DpHostW.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\HP\QuickPlay\Kernel\TV\CLCapSvc.exe
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Windows\system32\nvvsvc.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\Program Files\HTC\Internet Pass-Through\PassThruSvr.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\HP\QuickPlay\Kernel\TV\CLSched.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\RtHDVCpl.exe
C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\DigitalPersona\Bin\DpAgent.exe
C:\Program Files\Logitech\SetPointP\SetPoint.exe
C:\Program Files\Real\RealPlayer\Update\realsched.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\HTC\HTC Sync 3.0\htcUPCTLoader.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Siber Systems\AI RoboForm\robotaskbaricon.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\PayPal Payment Request Wizard\Outlook Wizard\OEHook.exe
C:\Program Files\Evernote\Evernote\EvernoteClipper.exe
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe
C:\Program Files\Common Files\LogiShrd\KHAL3\KHALMNPR.EXE
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Program Files\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\vssvc.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Windows\system32\NOTEPAD.EXE
C:\Windows\system32\NOTEPAD.EXE
C:\Windows\system32\conhost.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.ca/
uWindow Title = Internet Explorer, optimized for Bing and MSN
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_CA&c=73&bd=Pavilion&pf=laptop
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\programdata\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: DigitalPersona Personal Extension: {395610ae-c624-4f58-b89e-23733ea00f9a} - c:\program files\digitalpersona\bin\DpOtsPluginIe8.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: RoboForm: {724d43a9-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\roboform.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: &RoboForm: {724d43a0-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\roboform.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [RoboForm] "c:\program files\siber systems\ai roboform\RoboTaskBarIcon.exe"
uRun: [AdobeBridge]
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [SMSERIAL] c:\program files\motorola\smserial\sm56hlpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [HP Health Check Scheduler] c:\program files\hewlett-packard\hp health check\HPHC_Scheduler.exe
mRun: [hpWirelessAssistant] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"
mRun: [WAWifiMessage] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
mRun: [DpAgent] c:\program files\digitalpersona\bin\dpagent.exe
mRun: [<NO NAME>]
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [Intuit SyncManager] c:\program files\common files\intuit\sync\IntuitSyncManager.exe startup
mRun: [EvtMgr6] c:\program files\logitech\setpointp\SetPoint.exe /launchGaming
mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe" -osboot
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [SwitchBoard] c:\program files\common files\adobe\switchboard\SwitchBoard.exe
mRun: [AdobeCS5.5ServiceManager] "c:\program files\common files\adobe\cs5.5servicemanager\CS5.5ServiceManager.exe" -launchedbylogin
mRun: [HTC Sync Loader] "c:\program files\htc\htc sync 3.0\htcUPCTLoader.exe" -startup
StartupFolder: c:\users\michael\appdata\roaming\micros~1\windows\startm~1\programs\startup\everno~1.lnk - c:\program files\evernote\evernote\EvernoteClipper.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\outloo~1.lnk - c:\program files\paypal payment request wizard\outlook wizard\OEHook.exe
mPolicies-system: ConsentPromptBehaviorAdmin = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
mPolicies-system: PromptOnSecureDesktop = 0 (0x0)
IE: Add to Evernote 4.0 - c:\program files\evernote\evernote\EvernoteIE.dll/204
IE: {320AF880-6646-11D3-ABEE-C5DBF3571F46} - c:\program files\siber systems\ai roboform\RoboFormComFillForms.html
IE: {320AF880-6646-11D3-ABEE-C5DBF3571F49} - c:\program files\siber systems\ai roboform\RoboFormComSavePass.html
IE: {724d43aa-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\RoboFormComShowToolbar.html
IE: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://c:\program files\evernote\evernote\EvernoteIE.dll/204
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_25-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0025-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_25-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 24.222.123.2 24.222.123.32 24.222.123.33
TCP: Interfaces\{D56BFD29-46AE-41C5-A4BE-A83EFF183D93} : DhcpNameServer = 24.222.123.2 24.222.123.32 24.222.123.33
TCP: Interfaces\{D56BFD29-46AE-41C5-A4BE-A83EFF183D93}\0557C6379666562764C6F677562737 : DhcpNameServer = 192.168.0.1
TCP: Interfaces\{D56BFD29-46AE-41C5-A4BE-A83EFF183D93}\4456379676E656270234166656 : DhcpNameServer = 192.168.0.1
TCP: Interfaces\{D56BFD29-46AE-41C5-A4BE-A83EFF183D93}\C696E6B6379737 : DhcpNameServer = 24.222.0.94 24.222.0.95
TCP: Interfaces\{F59EB1AC-F07C-42E2-BEF1-826C8060ABBB} : DhcpNameServer = 24.222.123.2 24.222.123.32 24.222.123.33
Handler: intu-help-qb2 - {84D77A00-41B5-4b8b-8ADF-86486D72E749} - c:\program files\intuit\quickbooks 2010\HelpAsyncPluggableProtocol.dll
Notify: LBTWlgn - c:\program files\common files\logishrd\bluetooth\LBTWlgn.dll
LSA: Notification Packages = scecli DPPWDFLT
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\michael\appdata\roaming\mozilla\firefox\profiles\i2cvc4bh.default\
FF - prefs.js: network.proxy.type - 0
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.60310.0\npctrlui.dll
FF - plugin: c:\programdata\real\realplayer\browserrecordplugin\mozillaplugins\nprpchromebrowserrecordext.dll
FF - plugin: c:\programdata\real\realplayer\browserrecordplugin\mozillaplugins\nprphtml5videoshim.dll
.
============= SERVICES / DRIVERS ===============
.
R2 nvUpdatusService;NVIDIA Update Service Daemon;c:\program files\nvidia corporation\nvidia updatus\daemonu.exe [2011-6-2 2214504]
R2 PassThru Service;Internet Pass-Through Service;c:\program files\htc\internet pass-through\PassThruSvr.exe [2010-9-16 80896]
R3 btusbflt;Bluetooth USB Filter;c:\windows\system32\drivers\btusbflt.sys [2010-4-14 45736]
R3 netw5v32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\drivers\netw5v32.sys [2009-6-10 4231168]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt86win7.sys [2009-3-1 139776]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 HTCAND32;HTC Device Driver;c:\windows\system32\drivers\ANDROIDUSB.sys [2009-10-26 25088]
S3 htcnprot;HTC NDIS Protocol Driver;c:\windows\system32\drivers\htcnprot.sys [2010-6-23 23040]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2011-5-21 15872]
S3 SwitchBoard;Adobe SwitchBoard;c:\program files\common files\adobe\switchboard\SwitchBoard.exe [2010-2-19 517096]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-5-21 52224]
.
=============== Created Last 30 ================
.
2011-08-29 16:49:51 388096 ----a-r- c:\users\michael\appdata\roaming\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2011-08-29 16:49:51 -------- d-----w- c:\program files\Trend Micro
2011-08-11 11:43:47 -------- d-----w- c:\program files\Evernote
2011-08-11 11:28:09 -------- d-----w- c:\users\michael\appdata\local\Evernote
.
==================== Find3M ====================
.
2011-07-06 22:52:42 41272 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-07-06 22:52:42 22712 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-06-26 18:52:12 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
.
============= FINISH: 14:16:31.90 ===============

Attached Files



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#2 RPMcMurphy

RPMcMurphy

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Posted 29 August 2011 - 08:06 PM

Hello and welcome. Please follow these guidelines while we work on your PC:
  • Malware removal is a sometimes lengthy and tedious process. Please stick with the thread until Iíve given you the ďAll clear.Ē Absence of symptoms does not mean your machine is clean!
  • Please do not run any scans or install/uninstall any applications without being directed to do so.
  • Please note that the forum is very busy and if I don't hear from you within five days this thread will be closed.
Posted Image P2P - I see you have P2P software (BitTorrent) installed on your machine. We are not here to pass judgment on file-sharing as a concept. However, we will warn you that engaging in this activity and having this kind of software installed on your machine will always make you more susceptible to malware infections. Please see this post for more information. I recommend that you uninstall these now. You can do so via Control Panel >> Add or Remove Programs. If you choose to keep these applications, please do not use them until our fixes at BC are complete.

Posted Image Download TDSSKiller.zip and extract TDSSKiller.exe to your desktop
  • Execute TDSSKiller.exe by doubleclicking on it.
  • Press Start Scan
  • If Malicious objects are found then ensure Cure is selected. Important - If there is no option to "Cure" it is critical that you select "Skip"
  • Then click Continue > Reboot now
  • Once complete, a log will be produced in c:\. It will be named for example, TDSSKiller.2.4.0.0_24.07.2010_13.10.52_log.txt
  • Post that log, please.
Posted Image Download Combofix from either of the links below, and save it to your desktop.

Link 1
Link 2

**Note: It is important that it is saved directly to your desktop**

--------------------------------------------------------------------
IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link
--------------------------------------------------------------------

Double click on ComboFix.exe & follow the prompts.
  • If you have trouble, stop and post back. Do not try to repeatedly run comboFix!
  • When finished, it will produce a report for you.
.
Please include the following in your next post:
  • TDSSKiller log
  • ComboFix log

Threads are closed after 5 days of inactivity.

ASAP & UNITE Member


The help you receive here is free. If you wish to show your appreciation, then you may btn_donate_SM.gif


#3 ScotianDude

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Posted 31 August 2011 - 08:04 AM

Hi RPMcMurphy,

Thank you very much for your help and for such a quick response! :)

I've carried out all the steps you've kindly outlined in your message and have attached the two resulting log files. I've run MalwareBytes and it reports no problems, but I trust your judgement more than the software. Is my PC okay again? At your convenience, please let me know your thoughts/suggestions on proceeding from here.

Once again, thank you!


Cheers and kind regards,
Michael

Attached Files



#4 RPMcMurphy

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Posted 31 August 2011 - 04:54 PM

ScotianDude:

How is your computer running now? Please do this next:

Posted Image Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version Java components and update.
  • Go to Start > Control Panel > Programs > Uninstall a program, and remove all older versions of Java.
  • Click (highlight) any item with Java Runtime Environment (JRE or J2SE or Java™ 6) in the name and select "uninstall".
  • Repeat as many times as necessary to remove each Java version.
  • Reboot your computer once all Java components are removed.
  • Clickthis link to download the latest version
  • Run the installer you just downloaded
Posted Image Please go to here to run an online scan with ESET.
    • Turn off the real time scanner of any existing antivirus program while performing the online scan
    • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
    • When asked, allow the activex control to install
    • Click Start
    • Make sure that the option Remove found threats is unticked, and the option Scan unwanted applications is checked
    • Click on Advanced Settings and ensure these options are ticked:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Click Scan
  • Wait for the scan to finish
  • If any threats were found, click the 'List of found threats' , then click Export to text file....
  • Save it to your desktop, then please copy and paste that log as a reply to this topic.
Please include the following in your next post:
  • How is your computer running now?
  • ESET log

Threads are closed after 5 days of inactivity.

ASAP & UNITE Member


The help you receive here is free. If you wish to show your appreciation, then you may btn_donate_SM.gif


#5 ScotianDude

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Posted 31 August 2011 - 08:43 PM

Hi,

First of all, I'd like to say that I am grateful for your help! I've just finished the additional steps in your latest message, and the ESET results (after 3 hours of scanning) are the following:


C:\Program Files\GlobalSCAPE\CuteFTP 8 Professional\cuteftppro.exe probably a variant of Win32/TrojanDownloader.Agent.MPZSBGH trojan


Aside from this "threat" (which appears to be one of my bona fide FTP programs), the PC seems to be running fine. Is there anything else to be done?

Once again, thank you very much for your time and effort, I really appreciate it.


Cheers and kind regards,
Michael

#6 RPMcMurphy

RPMcMurphy

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Posted 31 August 2011 - 09:59 PM

ScotianDude:

Let's check that file a little close to make sure it wasn't patched by the malware:

Posted Image Go to the Control Panel
  • In the search bar enter Show hidden
  • In the main window click on Folder Options > Show hidden files and folders
  • Change the setting under Hidden files and folders to Show hidden files, folders, or drives
  • Click OK. (Remember to Hide files and folders once done)

Please go to one of the below sites to scan the following files:
virscan.org
Virus Total

Click on Browse, and upload the following file for analysis:
C:\Program Files\GlobalSCAPE\CuteFTP 8 Professional\cuteftppro.exe

Then click Submit. Allow the file to be scanned, and then please copy and paste the results here for me to see.
If it says already scanned -- click "reanalyze now"
Please post the results in your next reply.

Please include the following in your next post:
  • File analysis results

Threads are closed after 5 days of inactivity.

ASAP & UNITE Member


The help you receive here is free. If you wish to show your appreciation, then you may btn_donate_SM.gif


#7 ScotianDude

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Posted 01 September 2011 - 06:59 AM

Hi RPMcMurphy,

Here are the summarized results:

VirSCAN.org Scanned Report :
Scanned time : 2011/05/23 18:43:55 (ADT)
Scanner results: Scanners did not find malware!
File Name : cuteftppro.exe
File Size : 2867200 byte


I haven't experienced any more re-directs, either. Nice work! Thanks very much again for all your help and have a fabulous day!


Cheers,
Michael

P.S: As a token of my appreciation, I will make a donation. I'm very pleased with all your help and effort. I'm very grateful! :)

#8 RPMcMurphy

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Posted 01 September 2011 - 12:50 PM

ScotianDude:

Thanks, Michael! I have some important cleanup that you need to take care of now:

Posted Image Uninstall ComboFix
  • Press the Windows key + R on your keyboard or click Start -> Run. Copy and past the following text into the run box that opens and press OK:
    Combofix /Uninstall
Posted Image

Posted Image Delete the following tools along with any other logs you saved from our work:
  • DDS
  • GMER
  • TDSSKiller
Posted Image Download TFC to your desktop
  • Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job
  • Once its finished it should automatically reboot your machine,
  • if it doesn't, manually reboot to ensure a complete clean
Posted Image Install an anti-virus program. I don't see any anti-virus software running on your computer. Choose one, (but no more) reputable AV program. If you need help chosing one, this site has good information. Avast, Avira and Microsoft all offer free AV products.

Posted Image Finally, I'd like to make a couple of suggestions to help you stay clean in the future:
  • Restart any anti-malware programs that we disabled while we were cleaning your machine.
  • Keep your antivirus application and MBAM current and updated. Scan with them at least weekly.
  • Avoid using P2P programs. Refer back to my earlier post for more information.
  • Please read this post for some helpful information.
Please post once more so I know you are all set and I can mark this thread resolved. Good luck and stay safe!

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#9 ScotianDude

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Posted 01 September 2011 - 01:20 PM

Hi RPMcMurphy,

I ran TFC and all appears to be well. Thank you very much for the time, effort, information, and consideration. Have a fabulous day!


Cheers and best regards,
Michael

#10 RPMcMurphy

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Posted 01 September 2011 - 01:22 PM

You're most welcome, Michael. Take care.

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#11 RPMcMurphy

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Posted 02 September 2011 - 09:58 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

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