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Request assistance with "System Defender" malware


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3 replies to this topic

#1 tidestar

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Posted 29 August 2011 - 12:29 AM

the problem as it exists now is that, after following the instructions to remove this malware from my computer including running malwarebytes, i continue to get messages from mbam telling me it's blocking svchost.exe from accessing a potentially dangerous ip.

this is what happened.
i got myself infected with system defender. i've had this type of virus/malware before so i immediately recognized it as malware and rebooted my computer in safe mode to begin researching how to remove it. that's when i found this site. while in safe mode on this site, the program started again and i again rebooted in safe mode. per the instructions, i downloaded rkill and mbam. i ran both and then restarted my computer. from my system tray, i received notification that mbam was blocking svchost.exe (and later firefox.exe) from accessing a dangerous ip that happens to belong to an unregistered server in the netherlands. i ran both programs again and mbam found more infections. i stopped it early because i'm impatient and rebooted. the problem continued. so i rebooted in safe mode without networking and ran both programs yet again. this last time, at the very last second of the scan, mbam found svchost.exe to be infected and removed it. however, the problem continues. from my system tray i keep getting the notifications that svchost.exe is trying to contact that ip. avg is my antivirus of choice. i didn't have it installed because, besides being impatient i'm also lazy, so i installed it and ran a scan. it found nothing. i was instructed in the chat room to post my mbam log here. the last one only has one point of interest and that is this:
Files Infected:
c:\Windows\svchost.exe (Trojan.Agent) -> Quarantined and deleted successfully.
the rest all says not infected and zeroes. in the earlier logs, defender.exe was removed the first time and svchost.exe the second time, both along with five temporary files each time. the notification has popped up five times while typing this. please assist me. i will be monitoring this thread several times per day in hopes of a helpful response.

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#2 Broni

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Posted 29 August 2011 - 11:13 AM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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#3 tidestar

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Posted 29 August 2011 - 11:50 AM

thank you i have followed your instructions. the new thread is here: http://www.bleepingcomputer.com/forums/topic416564.html

#4 boopme

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Posted 29 August 2011 - 02:26 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
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