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Computer Running Vista Shuts Down Unexpectedly


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#1 Maverick753

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Posted 28 August 2011 - 10:28 PM

Hi -

I previously received help from Gringo over on this thread (http://www.bleepingcomputer.com/forums/topic413593.html), but since removing (I think) the malware, I've run into a new problem: the computer has, each of the past few days, suddenly shut down. Gringo suggested that I post a new topic here in the Vista forum.

I looked at the Event Log and it mentions kernel power. I also see this error message in the log: "The speed of processor 0 is being limited by system firmware. The processor has been in this reduced performance state for 2 seconds since the last report."

The other very weird behavior that I can't find the source for is that one of the svchost.exe processes seems to take up 300,000 -- even when no programs are running. I can't figure out why the CPU is working so hard.

Please let me know what additional information I can provide, and I am happy to do so. Thank you!

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#2 Broni

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Posted 28 August 2011 - 11:14 PM

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#3 Maverick753

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Posted 29 August 2011 - 03:52 PM

Dear Broni -- Thank you very much for responding to my post. I tried running BlueScreenView, but it didn't pull up anything. I tried opening the program several times, and also let it run for a while. What I do (or re-do) next? Thanks.

#4 Broni

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Posted 29 August 2011 - 08:57 PM

Make sure your settings are correct.

1. Click Start, point to Settings, and then click Control Panel (Start>Control Panel in Vista).
2. Double-click System.
3. Click (Advanced system settings link in Vista, then --->)the Advanced tab, and then click Settings under Startup and Recovery.
4. Make sure, there is a checkmark in Write an event to the system log.
5. In the Write debugging information list, click Small memory dump (64k) (128K in Windows 7).

Let em know if you had to change anything.

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#5 Maverick753

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Posted 30 August 2011 - 08:59 PM

Thanks. The only thing I had to change was from Kernel Memory Dump to Small Memory Dump. Should I re-run the program now?

#6 Broni

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Posted 30 August 2011 - 09:28 PM

Since you had to change a setting that folder won't populate until you get few more BSODs.
You'll have to wait.

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#7 Maverick753

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Posted 31 August 2011 - 05:32 AM

Okay, will do. I'll report back as soon as I get some additional information.

#8 Broni

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Posted 31 August 2011 - 09:17 PM

I'll be around :)

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