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I need some advice on how to remove this virus/trojan/malware i'm not sure what it is.


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2 replies to this topic

#1 Fusamaku

Fusamaku

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Posted 28 August 2011 - 06:07 PM

For the past several days my computer was infected with something called MS-039 or something. I google'd how to get rid of it and found a website that told me to download the patch update from the windows website, however there was a patch for every version of windows except for Vista, which is what i'm currently running. So i followed the other steps it had told me to download which were things like Malwarebytes and other malware/adware removal tools. After i did that i feel like it was removed, however the traces or the havoc the virus or trojan left is still messing with my computer. I can tell my computer is noticeably slower in terms of the processing speed when i'm gaming, trying to connect to the internet, opening things like office, and more. What's been also really really weird is that my screen goes from the updated 2010-11 window of nice 3 dimensional toolbars and borders to the old school 2003 windows boxy and a old white tool bar. Occasionally when i select my mozilla firefox(my main browser), while a page opens up i also am redirected with another open page to a random usually ad-like website. My brother had helped me make an account here because he said that you guys are amazing at helping people fix their computers. He downloaded the program that runs the DDS or whatever and so here it is.

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 7.0.6002.18005 BrowserJavaVersion: 1.6.0_22
Run by Aaron at 22:15:47 on 2011-08-27
Microsoft® Windows Vista™ Ultimate 6.0.6002.2.1252.1.1033.18.3582.1902 [GMT -7:00]
.
AV: Spyware Doctor with AntiVirus *Enabled/Updated* {2F668A56-D5E0-2DF1-A0AE-CB1284F42AB2}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Spyware Doctor *Enabled/Updated* {94076BB2-F3DA-227F-9A1E-F060FF73600F}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\atieclxx.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Windows\System32\ASDR.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
C:\Program Files\Raxco\PerfectDisk2008\PD91Agent.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\ASUS\SmartDoctor\SmartDoctor.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Spyware Doctor\TFEngine\TFService.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Spyware Doctor\pctsGui.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Windows\Downloaded Program Files\CONFLICT.206\FP_AX_CAB_INSTALLER.exe
C:\Windows\Downloaded Program Files\CONFLICT.207\FP_AX_CAB_INSTALLER.exe
C:\Windows\Downloaded Program Files\CONFLICT.208\FP_AX_CAB_INSTALLER.exe
C:\Windows\Downloaded Program Files\CONFLICT.209\FP_AX_CAB_INSTALLER.exe
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\Downloaded Program Files\CONFLICT.210\FP_AX_CAB_INSTALLER.exe
C:\Windows\Downloaded Program Files\CONFLICT.211\FP_AX_CAB_INSTALLER.exe
C:\Windows\Downloaded Program Files\CONFLICT.212\FP_AX_CAB_INSTALLER.exe
C:\Windows\Downloaded Program Files\CONFLICT.213\FP_AX_CAB_INSTALLER.exe
C:\Windows\Downloaded Program Files\CONFLICT.214\FP_AX_CAB_INSTALLER.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
D:\Aaron\Downloads\Defogger.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: AIM Toolbar Search Class: {03402f96-3dc7-4285-bc50-9e81fefafe43} - c:\program files\aim toolbar\aimtb.dll
mURLSearchHooks: AIM Toolbar Search Class: {03402f96-3dc7-4285-bc50-9e81fefafe43} - c:\program files\aim toolbar\aimtb.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: PC Tools Browser Guard BHO: {2a0f3d1b-0909-4ff4-b272-609cce6054e7} - c:\program files\spyware doctor\bdt\PCTBrowserDefender.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\programdata\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: AIM Toolbar Loader: {b0cda128-b425-4eef-a174-61a11ac5dbf8} - c:\program files\aim toolbar\aimtb.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: AIM Toolbar: {61539ecd-cc67-4437-a03c-9aaccbd14326} - c:\program files\aim toolbar\aimtb.dll
TB: PC Tools Browser Guard: {472734ea-242a-422b-adf8-83d1e48cc825} - c:\program files\spyware doctor\bdt\PCTBrowserDefender.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [Aim] "c:\program files\aim\aim .exe" /d locale=en-US
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
mRun: [ISTray] "c:\program files\spyware doctor\pctsTray.exe"
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
uPolicies-explorer: HideSCAHealth = 1 (0x1)
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
LSP: c:\program files\common files\pc tools\lsp\PCTLsp.dll
DPF: {0D6709DD-4ED8-40CA-B459-2757AEEF7BEE} - hxxp://download.gigabyte.com.tw/object/Dldrv.ocx
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
TCP: DhcpNameServer = 68.87.76.182 68.87.78.134
TCP: Interfaces\{7E9D374F-B94D-4130-8B49-E05FD50DE0BF} : DhcpNameServer = 68.87.76.182 68.87.78.134
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
LSA: Authentication Packages = msv1_0 relog_ap
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\aaron\appdata\roaming\mozilla\firefox\profiles\ks9ka8xv.default\
FF - component: c:\program files\mozilla firefox\extensions\{82af8dca-6de9-405d-bd5e-43525bdad38a}\components\SkypeFfComponent.dll
FF - component: c:\programdata\real\realplayer\browserrecordplugin\firefox\ext\components\nprpffbrowserrecordext.dll
FF - component: c:\programdata\real\realplayer\browserrecordplugin\firefox\ext\components\nprpffbrowserrecordlegacyext.dll
FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll
FF - plugin: c:\program files\google\update\1.3.21.65\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnu.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnupdater2.dll
FF - plugin: c:\program files\pando networks\media booster\npPandoWebPlugin.dll
FF - plugin: c:\program files\rayv\rayv\plugins\nprayvplugin.dll
FF - plugin: c:\programdata\real\realplayer\browserrecordplugin\mozillaplugins\nprphtml5videoshim.dll
FF - plugin: c:\users\aaron\appdata\roaming\mozilla\plugins\npoctoshape.dll
FF - Ext: Click to call with Skype: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A} - c:\program files\mozilla firefox\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: RealPlayer Browser Record Plugin: {ABDE892B-13A8-4d1b-88E6-365A6E755758} - c:\programdata\real\realplayer\browserrecordplugin\firefox\Ext
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
.
============= SERVICES / DRIVERS ===============
.
R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2009-12-13 218592]
R0 TfFsMon;TfFsMon;c:\windows\system32\drivers\TfFsMon.sys [2010-5-6 51984]
R0 TfSysMon;TfSysMon;c:\windows\system32\drivers\TfSysMon.sys [2010-5-6 59664]
R1 pctgntdi;pctgntdi;c:\windows\system32\drivers\pctgntdi.sys [2009-12-13 233136]
R2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2010-9-28 176128]
R2 Browser Defender Update Service;Browser Defender Update Service;c:\program files\spyware doctor\bdt\BDTUpdateService.exe [2009-12-13 112592]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-8-22 366640]
R2 PD91Agent;PD91Agent;c:\program files\raxco\perfectdisk2008\PD91Agent.exe [2008-1-16 664840]
R3 amdkmdag;amdkmdag;c:\windows\system32\drivers\atikmdag.sys [2010-9-28 6472192]
R3 amdkmdap;amdkmdap;c:\windows\system32\drivers\atikmpag.sys [2010-9-28 228352]
R3 AtiHDAudioService;ATI Function Driver for HD Audio Service;c:\windows\system32\drivers\AtihdLH3.sys [2011-2-24 100368]
R3 IOMap;IOMap;c:\windows\system32\drivers\IOMap.sys [2011-3-15 33280]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-8-22 22712]
R3 pctplsg;pctplsg;c:\windows\system32\drivers\pctplsg.sys [2009-12-13 63360]
R3 RzSynapse;Razer Driver;c:\windows\system32\drivers\RzSynapse.sys [2010-10-15 95872]
R3 TfNetMon;TfNetMon;c:\windows\system32\drivers\TfNetMon.sys [2010-5-6 33552]
R4 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2011-8-22 41272]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-5-2 135664]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-5-2 135664]
S3 PD91Engine;PD91Engine;c:\program files\raxco\perfectdisk2008\PD91Engine.exe [2008-1-16 894216]
.
=============== Created Last 30 ================
.
2011-08-24 19:50:56 2048 ----a-w- c:\windows\system32\tzres.dll
2011-08-22 19:31:58 -------- d-----w- c:\users\aaron\appdata\roaming\Malwarebytes
2011-08-22 19:31:40 41272 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-08-22 19:31:39 -------- d-----w- c:\programdata\Malwarebytes
2011-08-22 19:31:35 22712 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-08-22 19:31:35 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-08-22 19:21:38 -------- d-----w- c:\programdata\STOPzilla!
.
==================== Find3M ====================
.
2011-08-22 18:15:54 24944 ----a-w- c:\windows\system32\drivers\GVTDrv.sys
2011-08-22 18:15:40 16608 ----a-w- c:\windows\gdrv.sys
2011-08-18 19:08:15 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-07-22 13:54:40 1383424 ----a-w- c:\windows\system32\mshtml.tlb
2011-07-06 15:31:47 214016 ----a-w- c:\windows\system32\drivers\mrxsmb10.sys
2011-06-21 15:49:52 834048 ----a-w- c:\windows\system32\wininet.dll
2011-06-21 14:13:51 389632 ----a-w- c:\windows\system32\html.iec
2011-06-20 08:54:36 3602832 ----a-w- c:\windows\system32\ntkrnlpa.exe
2011-06-20 08:54:36 3550096 ----a-w- c:\windows\system32\ntoskrnl.exe
2011-06-19 04:58:33 29311 ----a-w- C:\div954D.tmp
2011-06-17 20:13:55 905104 ----a-w- c:\windows\system32\drivers\tcpip.sys
2011-06-17 16:03:18 375808 ----a-w- c:\windows\system32\winsrv.dll
2011-06-08 22:53:26 163449 ----a-w- C:\divC0C3.tmp
2011-06-02 13:34:49 2043392 ----a-w- c:\windows\system32\win32k.sys
.
============= FINISH: 22:21:41.35 ===============


Attached are the ARK.TEXT thing that was useful for deciphering what maybe the issue. And also this other thing, but i forgot what its called.

For some reason it's not letting me upload the "ATTACH" file it says Error you aren't permitted to upload this kind of file. its 26KB

I'm not quite sure why it let me submit the DDS.txt and not the other two.
Same with the ARK. TEXT it's 2,312 KB

Attached Files

  • Attached File  DDS.txt   12.99KB   0 downloads

Edited by Fusamaku, 28 August 2011 - 06:20 PM.


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Posted 02 September 2011 - 06:10 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

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If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

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Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
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  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
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  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

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We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

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Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

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Posted 07 September 2011 - 06:15 PM

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